Savills Guildford reviews

★★★★★ 2/5

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I would avoid if thinking of letting…

I would avoid if thinking of letting through them, they only care about the landlord, tell lies and totally screw you over. After a 39 page inventory of an unfurnished bungalow by a very rude inventory Clark and leaving it better/cleaner than when we moved in they still thought it was acceptable to deduct £100 for x2 missing sink plugs ( £2 each from Screwfix and not re hanging some cheap curtains back up. It’s about time people stopped treating good tenants like second class citizens just because we choose to rent !!!!!

Pauline · 23 May 2021

★★★★★ 5/5

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Excellent, professional service

We completed our house purchase via Savills of Telford in March. Tony, Beccy and Clare were extremely helpful throughout the process and worked hard to ensure the sale was as stress free as possible for us.

Guy · 20 April 2020

★★★★★ 5/5

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Fantastic service from the whole team

Tiffany was a great help throughout the process and with Savills everything was completed on time and really easily. Great company, will use again should we need to.

Katie · 17 January 2022

★★★★★ 1/5

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Worst letting agent I have ever seen

Worst letting agent I have ever seen. They charge us insane amount of money from the deposit when we move out. Trying to rip us off and manipulate the you to make you think that you are wrong. Very unprofessional.

Henry · 27 September 2024

★★★★★ 1/5

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I had thought to rent a built to rent…

I had thought to rent a built to rent property in The Highline in East london from them thinking they would be extremely professional but the results were opposite. After moving out 13 months later and using their property they sent massive bill in the lieu of cleaning charges when this was challenged and asked for my rights for dispute with TDP , they reassessed the charge and made it almost double now claiming damages for other issues which apparently weren't issues at all. For example claiming for paint charges when there was no wall damage at all, carpet cleaning when this had been left in good state and as handed over to us, cleaning fee when the whole property was cleaned by us. They asked this needs to be deep cleaned which is contrary to what agreement states. They even asked to replace the whole coffee table for small spots, now imagine after 13 months of usage (I should say accelerated depreciation due to stay at home) how fair is to claim for a small spots on the coffee table. Even the TDP rules says this has to be compensatory and not replacement. Clear violation of rules.Surely I will be pursuing the case further but this is also a harassment issue which has to be dealt properly.

Kushal · 30 March 2021

★★★★★ 5/5

Trustpilot

Extremely professional

Savilles were extremely professional in selling my house and achieved more money than I thought was possible. When the sell was in jeopardy through incompetent solicitors, Matthew stepped in and helped save the day. Would recommend 100%

R · 21 September 2019

★★★★★ 1/5

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Don’t rent off them, they’ll try and take as much money off you as possible.

My flatmate and I moved into a 2 bedroom property owned by Savills. We have recently moved out of the flat 3 weeks ago and began receiving emails regarding the atrocious bill they expect us to pay them. They notified us that the flat needed to be professionally cleaned prior to moving out, which was understandable so we had it cleaned. The flat was left cleaned and in great condition, they had no reason to charge us a huge cleaning bill of £336.Furthermore, they have charged us an extra £212 for the keys being handed in 48 hours late. I had moved out of the property more than a week before our specified move out date and thought I had been in contact with someone who had Covid-19. In order to follow government guidelines and not spread the virus, I waited until I got my results (which were negative) before I could give them my keys. Due to the fact the keys were handed in 2 days late, they felt it was appropriate to also charge us the late key fee, 2 days worth of rent, 2 days of furniture and 2 days of utilities even though no one was living there?! They had entered the property on the same day we moved out to check that everything was okay. They then spent the following day taking inventory, many photos of the property and cleaning it again (even though it was left clean) which means they were very aware no one was living there. Do not ever rent off of this letting agency, they really try to steal as much money as they can.

Talia · 26 March 2021

★★★★★ 5/5

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Tami was great to deal with during our…

Tami was great to deal with during our tenancy, even more so when we had some issues with the landlord and exiting the rental. She was great at communicating between us and the landlord and was also great in helping us resolve our issues. Thanks Tami

Chris · 23 June 2023

★★★★★ 3/5

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2.5 stars - caution to buyers

2.5 stars. We recently bought a house through Savills. The service was efficient the agent responsive and helpful. However, (and this was true of most agents) the agents do not seem to have much knowledge about the houses they are selling. The valuation service seemed superficial with little effort to engage the seller on defects (or more general details) of the property. For example, on purchasing the house, several highly expensive repairs needed to be made immediately, without which the house would be very difficult to function in. These are defects that a buyer could not have known without, for example, taking a shower and testing all the keys & doors in the house before exchange of contracts. Such details should have been disclosed in an interview with the previous occupants and factored into valuation. As such, I do not feel they fulfilled their responsibilities adequately as a company.

ADM · 20 March 2021

★★★★★ 5/5

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Charlie Smith from Savills is a first…

Charlie Smith from Savills is a first class estate agent. She was polite, charming, helpful, and extremely efficient in her replies.She was patient in handling her neurotic client (me!) and was highly adept at finessing the negotiations on the sale.She bent over backwards to accommodate a number of requests I had regarding access to the property between exchange and completion for various people to undertake inspections ahead of works to be done. This enabled us to make a lot of advance progress with works we wanted to start with upon completion. She never made me feel difficult for contacting her many times, and replied by return.She was also very flexible. We only came to buy the house because she was prepared to find a way to accommodate our children attending the viewing, taking careful, safe and well thought out precautions. Had she not been so helpful, we had already decided we couldn’t come if they couldn’t come as there was no one else to leave them with in lockdown. I think that people like Charlie give estate agents a good name, and Savills a good name.I would not hesitate to recommend her, and would use her again.I will now miss having an excuse to contact her!She is an excellent mix of being lovely and professional

Georgina · 11 March 2021

★★★★★ 5/5

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Responsive and efficient property management

Recently moved into an apartment managed by Savills. The couch provided by the landlord was broken and we were promptly assisted by Lauren to have a replacement arranged and for the old one to be collected. Overall, great experience dealing with the team. Responsive and efficient!

Hardik · 12 June 2024

★★★★★ 1/5

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We rented a property through Savils…

28th Feb 2021 update from last post. Since my post I was contacted by Savils head office again with an assurance our problem would be resolved. The end of the month has come again and this is still not resolved although contractors have been sent to look at the issues again. No resolution as yet month 10! We rented a property through Savils admittedly during the height of Covid and for 9 months since we have moved in we have had an uphill struggle to get the basic problems that we highlighted before we moved in repaired and new ones like leaking roof in the conservatory and downstairs bedroom, lights not working electrical outlets not working under floor heating not working endless promises to resolve....I could go on all night! Through all of the lies and evasion and neglect Savils have not had the decency to just show some care. I could name people but it's not just the few I would name it's a company wide attitude that includes the contractors they send out. Worse still the same contractors tell us they have been out many times before for the same issues. Proof of the lies and misleading ways of this company. Stay away from them if you can they will only be trouble as they do not care about anything besides getting your cash in their bank. Not a nice company to deal with in any way! 9 months of hell with a baby and a long term lease!

David+Taylor · 28 February 2021

★★★★★ 5/5

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I have worked with Savills for a number…

I have worked with Savills for a number of years and it's always been a great experience. The auction team has always been very helpful and friendly, providing expert advice and we've had many successful sales, with I'm sure more to come! A particular shoutout to Steve, Robin and Vicky!

Nikita · 10 February 2023

★★★★★ 5/5

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I’ve just moved to the UK

I’ve just moved to the UK, and also my first time visiting and Savills through Rosana made my apartment rental a very pleasant experience. Edward Ojobo

EDWARD · 19 March 2022

★★★★★ 1/5

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Seemingly advise customers (their…

Seemingly advise customers (their vendors) to only permit viewings if the buyer is fully proceedable. Now, their definition of fully proceedable is *not* a buyer having a house with an accepted offer and looking to buy a house - which is the norm. To Savills, that’s either FTB, or cash buyer or ‘somebody who has already exchanged contracts’. Focusing on the price point of the vendors house I was interested in, even when there is no pandemic - having this kind of buyer they want, is like winning the lottery. Odds are totally stacked against for this kind of sale.We have a house under offer, all agreed, and savills have a vendors house on the market to sell. Seems simple right? Risk are well documented. But it’s pretty normal path for many. However, the vendors *apparently* were not interested in us, due to the advice given due to the pandemic. Could only have gotten this advice from... hmmm I will let you fill in the blank!...And who usually exchanges their house without having found a house to buy?! unless there was some issues in an already pre-existing chain - which made sense to move out to fix problems. Savills are the equivalent tyre kickers. Should state ‘I’m a time waster’ or ‘don’t really want to sell my house’ in the adverts, so not to waste valuable time, or even better - just advise vendor to remove the house of market - as you’re not going to find buyers easily like this. Obviously, vendor is allowed to make the rules, but they should probably not waste people’s time and be more transparent in any adverts... This should be championed / advocated from their estate agents (Savills in this case). To my further pressing why?!? in the email conversation with Savills - their response was - ‘sorry to disappoint and all vendors are doing this because of advise from estate agents’. ...Hmm I’m a vendor too and I’m not doing this, nor have been advised to do this... My estate agents was equally flummoxed.No disappointment however, it’s a happy ending: I bought another house down the road. Disappointed, not disappointed. But in the future, won’t even think of lifting a phone if it involves Savills. Seemingly useless and giving p!ss poor advise. And, yes - I feel better now.

James · 21 February 2021

★★★★★ 1/5

Trustpilot

Please, for your own sake, choose another estate agent

Selling a home isn't just about finding the right price. When its a home you loved, you want the right person to buy it and at the right time, while having supportive and knowledgeable expertise from your estate agent. Savills, is not like this. They are a big fish in their market and therefore everything is about money - Not about the people, and not about their feelings and sentiments. I wont go into detail, but with my family's experience, Savills made several mistakes and in the end their advice would become something that I really wish my family had not taken. The end result - a lovely family home going to the wrong people who then in a sense ruined what was a very special place to me. If you want to have an estate agent who really cares, (and even thinks), then I would advise you to not go with Savills.

Alexei · 7 February 2021

★★★★★ 5/5

Trustpilot

Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

★★★★★ 5/5

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It was a long process selling the flat…

It was a long process selling the flat but it worked out well in the end. Thanks Sholto.

Helen · 16 December 2024

★★★★★ 5/5

Trustpilot

A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

★★★★★ 1/5

Trustpilot

Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

★★★★★ 1/5

Trustpilot

Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021

★★★★★ 1/5

Trustpilot

Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

★★★★★ 5/5

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Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

★★★★★ 5/5

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It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021