Savills Guildford reviews

★★★★★ 5/5

Trustpilot

Great service

Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.

Bea · 15 March 2022

★★★★★ 1/5

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Terrible experience with the lettings…

Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.

Mario · 20 September 2021

★★★★★ 1/5

Trustpilot

Truly the worst experience of my adult…

Truly the worst experience of my adult life. Blatantly (& unlawfully) lied & used coercive unfair business practices to get a property agreed, then lied at every turn thereafter, completely mismanaged and abdicated their responsibilities, didn’t keep agreements or their word, cost me thousands and thousands of pounds and months of unspeakable acute stress for a property that was uninhabitable, and took no responsibility for anything. Was forced to have to rent elsewhere and pay for two properties as a result of their fraud, deceit and bullying. Even my seasoned solicitor is appalled by their outrageous behaviour and conduct. Avoid at all costs. If possible to give no stars I would.

LP · 27 August 2021

★★★★★ 5/5

Trustpilot

I had a very difficult transaction as a…

I had a very difficult transaction as a seller. The property had been vacant for a few years after a major renovation and left some open permits so when the offer was accepted, I had a nightmare trying to put all docs together. Marius had stretched way beyond his role and helped significantly. It was a lengthy process with unlimited documents to provide and Marius didn't quit. He helped me through this entire process. Thank you, Emma and Marius, to make this happen.

QD · 27 August 2021

★★★★★ 1/5

Trustpilot

Scamed at Fletton Quays "car park misled "

I bought a duplex at Fletton Quays with a Savills sales assistant I have made a mistake of trust her, I even used PCS as her recommended, unfortunately I received all paper work one day before completion and have not occurred to me that they would change the car parking plans, now I stuck with a car park that is totally different from what was sold and show Savills and the sales assistant answers were, sorry nothing we can do, lessons learned, never ever buy from Savills again and never trust anyone , Byers please be aware.

Rosie · 23 August 2021

★★★★★ 1/5

Trustpilot

Bidding wars

This company uses biding wars to pit potential tenants against one another, its such a morally bankrupt thing to do. They will likely excuse this as common practice rather than feel the deep shame that they should feel on an individual level and collectively

Lincoln · 23 August 2024

★★★★★ 5/5

Trustpilot

Transparent, Professional, and Responsive

Zoe and the Savills team helped make our relocation from the US an absolute breeze. They were so responsive and transparent throughout the entire process, and provided so much useful information from the outset for what we could anticipate throughout the letting process and getting moved into our flat. The team was very helpful in navigating our first experience with renting a flat in the UK, and they were very flexible about accepting alternative documentation for ex-pats who didn't yet have records in the UK. The icing on the cake is that we absolutely love our flat -- it's much nicer and larger than we would have ever imagined a flat in Zone 1/2 could be. We would absolutely recommend working with the Savills team.

Lindsey · 11 August 2021

★★★★★ 5/5

Trustpilot

Excellent post offer service

Millie and the team were excellent. I do not think we would have got through to completion if it wasn't for the level of service they provided. Even following completion they were extremely helpful. I would highly recommend.

Claire · 24 January 2020

★★★★★ 5/5

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Renter review

Sam Ing has been so helpful every time we've contacted him. He is always quick to respond and rectify any issues we're having.

Maisie · 31 October 2022

★★★★★ 5/5

Trustpilot

Simply the best

If you are looking for a direct, professional and legitimate company to help you find the perfect property, Saville's is truly the only way to go. Specifically, Mark Fell goes above and beyond. The amount of time and energy I wasted trying to work with other letting agencies still haunts me to this day. I should have just called Mark sooner, but at least I ultimately did. He found a dream property for me within a week and was smart, professional and quick to get paperwork figured quickly and with little headache. He was courteous and kind, and I felt I could trust him with my inquiries and with the weight of ultimately finding a home to live in. A wonderful, easy and stress-free letting experience with an incredible agent.

MJ · 6 August 2021

★★★★★ 1/5

Trustpilot

Useless

Having failed to sell our house for the 2nd time, they then went and demanded part of the sales fee from an agent that then did sell it to one of Savills viewers the first weekend the house was relaunched. They relied on their Terms of Business to extract some money of the agent who actually worked effectively to sell the property. The buyers themselves refused to deal with Savills after the first viewing. Also lots of 'positive' viewings that we then heard nothing back from the viewers - ok not always the agents faults but vet your clients first - especially in COVID times when its not ideal having a bunch of time wasters seeing your property. Would never buy or sell through this form again. One word to some them up - Useless.

Ben · 29 July 2021

★★★★★ 5/5

Trustpilot

Sophie Candlin is all I have to say.

Brilliant service received by Sophie Candlin, she was process driven, prompt and my vocabulary is too limited to express the joy of dealing with Sophie when on search for our ideal home. I work in a demanding environment of luxury also supplying service and if Savills don't acknowledge her talent then, she will always have a managerial role with me! as I had dealt with many agents whilst on my search prior to Sophie and they are no match! Thank you for all your help and continued help even since moving into our new place.

Shaz · 27 July 2021

★★★★★ 1/5

Trustpilot

I am living in the Stockholm

I am living in the Stockholm, kista. I am paying 10034 kronor for apartment. This building is a new but lift is not working about 3 days , called to them . Kone lift told me that de take 3 weeks for repairs lift. I am living in the 5 th floor. It is difficult to go up and down. The stair is very small , as sneakers. I called to savillis , he said to me. We can’t help to you because this product for lift is not coming about 3 weeks. Don’t call again here. They just want to rent apartment but nothing is working here. This company isn’t good enough for me.

Sandy · 20 July 2021

★★★★★ 5/5

Trustpilot

Highly recommended

I highly recommend Gordon Hood and his team at Savills. Gordon is very responsive, knowledgable and personable with a thorough work ethic that demands a high level of service for all his Clients and Contacts.

Sarah · 16 November 2020

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. My husband and I finally found our dream home. I phoned the Savills office to arrange a viewing to be turned away due to alot of interest in the property and already over 20 viewings arranged. I phoned again a week later as the property was still listed on the market. I was then told that they have over 60 viewings and that they were waiting for offers. Very disappointed in this estate agent as we are fully prepared to commit and are now having to search all over again. Don't waste your time on this estate estate, total waste of time.

Laura · 15 July 2021

★★★★★ 1/5

Trustpilot

I have been putting this off because I…

I have been putting this off because I have always hated to complain as I have been worried about repercussions, and used to be an optimistic and reasonable person. However, given recent events I just want to highlight that people should be very cautious when thinking about using this company. The horrendous racial abuse written by one of their employees epitomizes the whole bullying culture. It won't let me give zero stars or I would. We have gone through absolute hell dealing with this company for two years. In that time we have been lied to, fobbed off, bullied, threatened, and generally treated like utter morons. Due to their continued lack of communication and intimidation they have destroyed our business, our mental health, and almost destroyed our relationship as a consequence. I am well aware that the individuals we have dealt with don't give a stuff about our lives and have come to believe that they would probably be quite relieved if we both dropped dead from stress or committed suicide. Problem solved. Please don't bother with the generic ' we take complaints seriously' rubbish because you really don't, therefore it's rather pointless contacting you. I could say a lot more but due to my mental state I just cannot be bothered.

Doot · 15 July 2021

★★★★★ 5/5

Trustpilot

Debbie-Anne Taylor

Debbie-Anne made the best of a tricky job given the less than helpful behaviour of the Vendor. Hardworking and helpful. Couldn't have expected more.

Nick · 6 September 2022

★★★★★ 5/5

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Really pleased with the service I…

Really pleased with the service I received. Fiona was a great help throughout, even when things got a little complicated. She used common sense, was friendly and professional.

Jeremy · 1 March 2022

★★★★★ 1/5

Trustpilot

Does Savills really have a proper customer service?

To update my review published in here on 19 May, the below is response 3 June from the company, it is robotic answer, but in fact from a real person called Jo.'We are very sorry that we fell short of your expectations, and this has been escalated with management to ensure that this delay in communication will not happen again.Once again, we do apologise for this frustration, and do appreciate you raising this so we can improve."Does it help, obviously a NO.It is not about delay in communication as Jo claimed, it is that they failed to turn up for the scheduled appointment without notification and then ignored my emails until I raised my complaint.I am speechless now! I have to address this to their CEO to find out how this has been escalated with management as Jo claimed and what actions have been put in place? I doubt.

Xia · 3 June 2024

★★★★★ 5/5

Trustpilot

FIRST CLASS SERVICE

I cannot say how pleased i am with the service from Suzanne James , during covid it was a very tough time to sell our house , but she was so supportive and understanding . The quality of our leads were excellent , this was down to Suzanne being very careful who she would let view our house , she does not allow anyone to waste a sellers time as she completely understands the effort that goes into getting the house ready for viewings. Moving home is very stressful and i hope to not go through it again , if we did move again we would only deal with Savilles , an amazing estate agency with first class service . If you like honest , straight talking and experience service speak to Suzanne James .

TIM · 25 June 2021

★★★★★ 5/5

Trustpilot

Total pleasure to deal with Sean in the…

Total pleasure to deal with Sean in the Truro office, he epitomises professionalism. Special mention to Drew the photographer who was also exceptional.

Josephine · 6 October 2022

★★★★★ 1/5

Trustpilot

No property management and very unprofessional

Well, Where Can I start...Since my contract signature, it has been consistent issues and absolutely no action on their side- 9 months after moving I'm still waiting for an updated version of my Check-in. - Savills agent refuses to give access to my electricity cupboard for months for me to check the numbers in Checkin documents. - Savills started the cupboard reparation that never been finished leaving residents of the building accessing an electricity facility to everyone including children living in the building. - Savills doesn’t manage their property with due diligence.

Aida · 14 June 2021

★★★★★ 1/5

Trustpilot

Awful experience with this Company

Awful experience with this Company. I contacted them through the chat, very friendly, told me someone will be in contact, of course they never did. Contacted them again and was told the same thing but this time Jan Losch contacted me, went through details and made an appointment. This person never turned up. I contacted again and he said he was busy and apologised. He arranged another appointment and to my surprise actually showed up to review my commercial properties. Then nothing. I had to chase them up yet again and they said... We are not interested. Useless time wasting organisation. AVOID.I do not see any point in wasting any more of time.

Lee · 11 June 2021

★★★★★ 5/5

Trustpilot

Spoke to Annie at the Cambs branch this…

Spoke to Annie at the Cambs branch this morning. She is by far the nicest Agent I have ever had the pleasure speaking to. I am hoping we find a property through her!

Katherine · 23 March 2021