Savills Guildford reviews

★★★★★ 1/5

Trustpilot

Unless you have a property worth a…

Unless you have a property worth a million plus honestly don't bother. Stuck up and made me feel ashamed about my property and where I lived. I was left feeling like I made the biggest mistake buying my home but got other estate agents involved and their mindset and presentations were 100% better. Savills are the biggest time wasters

Kriss · 12 April 2023

★★★★★ 5/5

Trustpilot

Excellent service from the property…

Excellent service from the property management team over the last 4 years. Prompt, professional and attentive. Just about to embark on a new let on my apartment, again through Savills.

James · 4 December 2024

★★★★★ 5/5

Trustpilot

I had the best experience with Tessa…

I had the best experience with Tessa from Savills selling our flat in Battersea. She did such a fantastic job over a short period of time. Tessa was helpful, prompt, amazing at communication, and going above and beyond. Highly recommend :)

Zeynep · 10 June 2023

★★★★★ 1/5

Trustpilot

Does not care about tenant's right at all

Not a nice experience renting from Savills branch close to bishop park at all. First of all no one explains their renting procedure to us at the beginning so we assumed it is the same with other agencies. Turned out it is not. Payment before contract seems to be the norm around there. They pushed us paying deposit and refused to explain what the deposit is for and how it works. a few days after us paying they sent us all the documents explaing what this deposit is for and it is none refundable. Then further down they played the same trick again telling us we have to pay the full down payment without a contract signed between landlord and us. Then after payment they didn't bother to tell us anything about moving in process. We had to chase them what time and where we can collect keys then they said Landlord already booked 9:30am on the day. Apparently they thought there is no point asking us if that is a good time and just decided on their own and didn't even bother to tell us the time if we didn't ask.

C · 5 June 2019

★★★★★ 5/5

Trustpilot

Aliya has been great to work with…

Aliya has been great to work with managing my property, any problems they communicate well. It’s peace of mind, knowing my properties and safe hands. They found me great tenants.

Oliver · 29 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

The team at Savills provided an excellent service. Beverley kept us informed at all times. She was always available to help with our queries and concerns.

SANDRA · 16 April 2021

★★★★★ 1/5

Trustpilot

They make money out of everything!

They made a large deduction from my deposit at the end of tenancy. I was a very considerate tenant and left the property in a good condition. I paid a cleaner who cleaned the property to reasonable standard. But they insisted that it needed thorough professional cleaning again and their cleaners charge extortionately! No consideration in lowering the deductions. Surely their so called independent check out agents have a commission in it. This agency charges a lot on move-in and then deducts from your deposit when you move out! Utter shame and a big dissappointment!

Prajwal · 9 May 2019

★★★★★ 1/5

Trustpilot

The rudest agency/agent I have ever had…

The rudest agency/agent I have ever had to deal with. I was looking for a property to buy for myself, and mind you these are higher tiered properties so I would have thought that the staff would at least be professional. I went to one viewing which went alright and a second viewing was scheduled. I let the agent know I couldn’t make it due to a work meeting, I told them well in advance (the night before even) which I deem is sufficient time to have a cancellation. The agent tried to reschedule the second viewing again a month later so we agreed on meeting on a Saturday again, I was on my way there but got caught in traffic due to a road closure, I told the agent I would try my best to make it but then after 20 minutes waiting at the closure I knew I couldn’t so I let him know accordingly. I was very apologetic and courteous but what I received back was one of the most rudest responses I have ever received from an agent or from anyone in a professional context, he told me that my conduct was poor (his words verbatim) due to this being my second cancellation and then proceeded to berate me that I had disrupted his schedule on his day off. I did apologize to him but in all honesty, 1) as an agent you should be able to anticipate that things come up, 2) I was not in control of the road closure, so there was nothing I could do about it, 3) it’s extremely unprofessional, in poor taste, discourteous and quite frankly insulting to tell a client that they have poor conduct when there is nothing they can do about their situation, 4) how was I supposed to know that it was his day off? If it’s not a day you’re working, then don’t schedule the viewing on that day, as far as I’m concerned if you schedule it on a Saturday, I will assume that you work on Saturdays. Safe to say I am going to another agency, if the service is like this for higher tiered properties I can only imagine what it’s like for lower tiers. I’m just glad I didn’t sign anything or have any money involved.

Andrea · 15 April 2019

★★★★★ 5/5

Trustpilot

Excellent service from Savills.

Excellent service from Savills.Particular thanks to Chris Ashman-Adams for his tenacity and patience dealing with a difficult buyer and solicitor related conveyancing problems and delays.

Dr · 18 June 2021

★★★★★ 5/5

Trustpilot

I highly recommend Savills for your sale …

I cannot recommend Caroline Kennaway and the nightingale team highly enough. They were straightforward, pragmatic and reassuringly hand held us through the entire sale - even when things got challenging with lawyers. Wouldn’t think twice about using them again!

Harriet · 21 July 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Aliya

I had a great experience with Aliya, Savills Upper street, who was in charge of maintenance and coordination during our tenancy. Aliya was very responsive and did a great job in coordinating the relationship between us and the landlord.

Candice · 21 July 2023

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan

I believe Adel Viragh-Zsupan deserves recognition for going above and beyond what I could expect during my tenancy with savills. She has always came across to be both professional whilst also being warm and friendly. Adel Viragh-Zsupan always makes you feel that any inquiry is a priority to her and is dealt with quickly and competently. She is a credit to Savills and I would continue to recommend Savills based off my interactions with her.

Sammy · 23 December 2020

★★★★★ 5/5

Trustpilot

Harriet in Savilles is an extremely…

Harriet in Savilles is an extremely professional and helpful agent. She was always approachable with a kind polite manner. I definitely would use Savills and Harriet when it comes to selling our house.

Pouya · 16 December 2023

★★★★★ 5/5

Trustpilot

Savills team - Great customer service

Although the whole team is very responsive and helpful, Sam Ing goes above and beyond. He acts quickly with genuine care to sort out any issues that arise with our rental property. Daisy Mills has also been very supportive and responsive by providing last minute confirmation of tenancy documentation, whenever I requested. Thank you to you both for making our rental experience enjoyable.

Elis · 4 November 2022

★★★★★ 1/5

Trustpilot

Ask Savills what fees are payable for…

Ask Savills what fees are payable for an upcoming auction as a purchaser and are told it's £1000 for properties above £20,000 and £250 for properties below £20,000. Absolutely fine, you know where you are.Instruct my solicitor to go through the legal pack. This is the point at which I've now spent money.Receive an update to the legal pack less than 2 business days before the auction that the fees in addition to the £1000 or £250 are now, £550 +VAT for searches, the sellers solicitors fees of £1500 +VAT and solicitors engrossement fee of £120 (inc VAT). They've also added on the auctioneers fees of 3% of the hammer price +VAT (minimum £1250 +VAT) and a catalogue entry price of £250 +VAT.All payable by the purchaser! Let us fcuking know before we spend money on solicitors going through the paperwork. Will not bother with this auction and will never bother with another Savills auction again.Thieves.

White · 16 February 2019

★★★★★ 2/5

Trustpilot

Very disappointing service from Savills Corbridge Branch.

Very disappointing service from the Corbridge branch. The contact each time to our point of contact was frosty. The singular most difficult aspect for us when we were trying to rent a property miles from where we live miles away was the reliance on the agent to communicate every nut and bolt before we made the decision to come 380 miles to view properties. My husband couldn’t come owing to work commitments-but this was NEVER relayed to us-and then I was told that it was a legal requirement. As it stands we have now rented a lovely property without this being an issue. We are old hands at renting from the perspective of being both landlord and tenant this has never been an issue. Whatever -we could have both come a bit later together but this was NOT communicated to us. It cost me 2 days of driving from Portsmouth (around 800 miles) and two nights in a hotel (£140.00). Frankly this is not acceptable or a good advert for your agency at all-and we would not recommend this branch for anyone else hoping for a positive experience with Savills, Corbridge.

Amanda · 13 January 2019

★★★★★ 5/5

Trustpilot

Savills undertook to market our…

Savills undertook to market our property, we could not have been more delighted with the service they provided. From the outset with Amy Hart then after with Sarah Jane Bingham- Chick they were at all times highly professional in guiding us through the process as well as being very understanding as it was a bereavement sale. We could not have wished for better and would highly recommend Savills.

Customer · 18 March 2022

★★★★★ 5/5

Trustpilot

New flat rental

Great service. Felix was a pleasure to work with from the start to finish in finding my new rental property.

Alex · 16 March 2022

★★★★★ 1/5

Trustpilot

BONE IDLE!!

They had two flats to sell, My nearest branch refused the business - too rural they said, but the next branch 30 miles away accepted it - absolutely daft!I offered Savills 3% commission if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t utilise or exploit the extra 3% once, and they didn't even market the properties in their own 'Waterfront Collection' magazine, and accordingly they didn't sell a single flat. They just sat there and hoped for RightMove to create the footfall. BONE IDLE, LAZY and COMPLACENT! They never picked up the phone once! The problem is Savills staff are not paid commission and they don’t do viewings. Instead they sub-out the viewings to part-timers, usually old ladies dressed in tweeds that talk with a plum in their mouth. In the end I did the viewings myself and managed to sell one of the flats. For the remaining flat, Savills kept phoning me every 2 weeks suggesting I reduce the asking price each time and almost to the point of giving the property away. Despite a swimming pool and the heatwave of the 2018 summer, Savills didn’t achieve a single viewing, so I sacked them! Don’t be swayed by the big name of Savills, go small and local. What's more disturbing is that these negative reviews on Trust Pilot continue despite being acknowledged by Carole Bratt, Director of Customer Relations. She's either not being listened to by her fellow Directors, or they're too complacent to care.

Lam · 13 November 2018

★★★★★ 1/5

Trustpilot

That's why the suicide rate is so high now....

I called to arrange an appointment on the 19/10/2018 see one of savills valuers from 9 High Street, St. Martins, Stamford, Lincolnshire, PE9 2LF , while on the phone I gave him the full address to make sure they covered my area he said they did , the appointment was made for the 24/10/2108 at 2pm, At 10am the day of the pre arranged appointment for 2pm I had a call from the most negative salesman I have ever spoke to, Before he had ever seen the house he was saying it might be difficult to sale because I was in a rural area then proceeded to tell me every negative angle about selling a house in a rural area and wanted to cancel the appointment because it "MIGHT" be difficult to sell it...!!This is from a house salesman...? I can only hope he does not have a part time job with the samaritans... ..? Maybe, that's why the suicide rate is so high now.... Well done for destroying what was a good brand in house selling ....just look at the other reviews....!Now, I have had the reply you see below, what would be the point of me emailing you and telling you what you already know from my review,You appear to have more than one bad review, with the , let's just say "more than downbeat" chat I had one of your members of staff about the slim chance of me selling my house (that he has not bothered to see) I think you need to look at arranging a meeting with some of your staff and changing their attitude, if not changing your staff before yet another long standing company disappears from the high street

Garry · 25 October 2018

★★★★★ 1/5

Trustpilot

This agency are notorious in this area…

This agency I understand are notorious in this area for being extremely rude. So confident I see from the recent request my partner has made they put their personal opinions on paper. I would urge anyone that has any dealings with this company 'buying or selling' to raise a subject access request to find out what they really think of you. Check...they have they put your bid price across or did the decide not to because they don't like you 'classify you in their words "non proceedable"..ask for evidence'? How are they using your data/who are they giving it to? Carry out a secret shopper find put what they are telling potential buyers about your property 'it smells maybe'. Have they priced your property low because they don't want to sell it?!.. What profile have they set for you? We feel from experience that this will dictate how you are treated by all staff in one particular branch.We used new build sales team and found it challenging to buy a property which we found strange now we know why, if the buyer is being told we are relocating 'Battersea dogs home'. Hurtful and unforgivable remarks.

Lionel · 16 October 2018

★★★★★ 1/5

Trustpilot

Please do not use Savills for buying or…

Please do not use Savills for buying or selling, we have the worst experience ever, Savills are only after the commission and really have no interpersonal skills at all. Trying to sell a 1million plus house and buy through Savills a house of the same value you would think that an agent of so called high end property's might try a little harder. The house we were trying to buy was owned by a well known lady celb of which they completely messed up leaving us with a house sold and no where to go.

Robin · 2 October 2018

★★★★★ 1/5

Trustpilot

Use another agent - not Savills

I instructed Savills regarding the sale of my home and was extremely disappointed. In 4 months I honestly believe they made no effort to sell my home, I believe they were just waiting for the phone to ring. They only had 4 people view my home so I instructed another agent. This was an entirely different experience and after 2 months, many viewings and great customer service my house is under offer. In this market it is not acceptable to be arrogant, to have to be chased for feedback yet happily collect huge commissions.

Annette · 29 September 2018

★★★★★ 5/5

Trustpilot

Savills really helped us with selling our unique listed building

Savills really helped us with thoughtful advice when we put the property on the market with them and showed it with enthusiasm. They managed to bring several ideal potential customers and we got a strong offer at the price we wanted. Throughout the lengthy legal process they kept the buyer engaged and enthused and right the way through to handing over the keys, they made sure it was as easy as possible for us as the seller.

PJ · 27 February 2024