Trusted Agent profile · Guildford
★★★★★
1,549 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,549 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotFlat inspection
Thanks Jo! Friendly and professional visit yesterday. Lesley in Hook.
Dear Lesley,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you
I can only say - thank you very much for what you have done for us.I hope in future we could use your help again.Kind regardsAlbena Pancheva
5/5
TrustpilotExcellent service from the surveys team…
Excellent service from the surveys team Excellent highly attentive professional service from their RICS registered surveyors even during the challenging times at the moment. Helped with a key workers move at this time. Highly attentive and professional even called to run through minor details of home buyer report to. Excellent service thank you.
5/5
TrustpilotGreat experience purchasing through…
Great experience purchasing through Romans. Very honest and reliable.
Dear Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI thought the Estate Agent worked for…
I thought the Estate Agent worked for the seller NOT the buyer
Dear Sandra We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGood letting experience in Romans
The letting consultant Sang and letting move manager Abigail provided a lot of useful helps and question-answers, which make the whole letting experience is very good and comfortable. Romans is recommended and believable.
5/5
TrustpilotProfessional
Helpful, Honest, and transparent estate agent for buyers and sellers.
Dear Kim,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotSuper helpful property manager
Had a few issues with the property when we moved in. Ceri our property manager got everything in order instantly without hesitation helping smooth out our move in
5/5
TrustpilotRomans Estate Agents and Kim Stockley…
Romans Estate Agents and Kim Stockley in particular have provided friendly professional and trouble free management of our property let, and we are happy to recommend them without hesitation.
5/5
TrustpilotBeen with Romans since nearly 5 years…
Been with Romans since nearly 5 years now. Communication is great and any issues sorted within reasonable time.Definitely recommend
5/5
TrustpilotVery helpful
Very helpful, efficient & speedy response.
Dear KeithCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery speedy and efficient service, with a courteous presentation!
Efficiency, courtesy, and professionalism.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
Good advice and information from Warren from the Maidenhead branch. Easy to set up appointment and would highly recommend this estate agency.
4/5
TrustpilotThey did help to solve our problems
They did help to solve our problems, & made our tenancy went well
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotVery friendly and professional
Very friendly and professional. highly recommended
Dear Nick,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible service
Terrible service. Take literally a month to reply. Will not be using again
Dear TimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotSome things still work in Britain, Romans, in Woodley, is one of them.
If it wasn't for the team at Romans, in Woodley, this would never have happened, they were brilliant. Full marks to them.
5/5
TrustpilotVery nice people and ready to help
Very nice people and ready to help! Burnham branch is on spot with every single thing and ready to help at any time! Thx David Mauzhendi and Courtney Brant!
5/5
TrustpilotAYSE YERLIKAYA is the professional…
AYSE YERLIKAYA is the professional agent who help on many spects of our rental need. This the 2nd time we ask Ayse for help. Extremly recommended !
5/5
GoogleVery satisfactory, kept us informed on viewings, nothing too much trouble from start to finish, very professional staff. Would recommend them.
Thank you for your positive review of Romans, Guildford. Tony Gibson, Assistant Managing Director Residential Sales
5/5
GoogleRomans of Guildford recently successfully sold my Guildford apartment . I experienced excellent professionalism from all the staff at this branch and will recommend them enthusiastically to all my friends. Paul Lynch and Mike Page left no stone unturned to effect a quick and smooth sale. I am most grateful for their professionalism.
5/5
TrustpilotWe had Mia and she made the journey to…
We had Mia and she made the journey to buying a house so easy, as well as Hannah with her updates on how it’s going! Would highly recommend!
5/5
TrustpilotLandlord experience
The Lettings Manager I was in communication with was incredibly helpful with every request and always replied and acted quickly. A great service.
1/5
TrustpilotInefficient, stressful and costly
Inefficient, stressful and extremely costly. I used Romans for both Sales and Lettings, both experiences left me feeling I should have managed both processes independently as I, along with my solicitor, did 99% of the work. This would have meant far less stress and cost being incurred in both instances.
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