Trusted Agent profile · Guildford
★★★★★
1,549 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,549 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Romans
I got great experience with Romans Bath team. They are very professional, responsive, and resolve issues quickly.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat team
Serena at Romans has been amazing. Very helpful and supportive. I had dealings with other members of the team at Wokingham and all were very helpful. We purchased only our new property via Romans.
1/5
TrustpilotDAY 15 AWAITING REPLY TO MY EMAILS!
DAY 15 AWAITING REPLY TO MY EMAILS!! WHY THEY STOLE MY MONEYDO NOT BUY ONLINE FROM THIS COMPANY YOU HAVE BEEN WARNEDDISGUSTING PRACTICES IGNORANT ARROGANT CUSTOMER SERVICE DRESSES ARE CHEAP MEADE IN INDIA
5/5
GoogleWe had every confidence of selling our property through Romans after our first meeting with Michael. From start to end the process has been straight forward. The staff from all areas of the business have been professional, friendly and helpful. Full asking price was achieved within the first week of marketing. I would not hesitate in recommending their services.
5/5
TrustpilotEfficient and friendly
Efficient, punctual and friendly service. Our agent (Nathan) had an extensive knowledge of the area and was happy to answer all our questions.Highly recommended.
1/5
TrustpilotGenuinely useless and unhelpful
Genuinely useless and unhelpful in everyway. Staff were rude and hindered the sales process, I would not recommend this company to anyone.
Dear Ms/Mr Hale, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are c oncerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
1/5
TrustpilotJust absolutely 💯 crap service and I…
Just absolutely 💯 crap service and I fell for my buyer...just don't bother with this so called company...
Dear JonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotExcellent service!
It was a great experience to get in touch with Romans Reading. They deliver excellent service to us. And especially our property manager Kimberley Garcia Jones, she always give us a great help!
5/5
TrustpilotVery professional service. Would recommend & use again.
The Maidenhead office team managed the viewings effectively and once a buyer was found, Kelsee the move manager kept me informed throughout the process until exchange of contracts.
5/5
TrustpilotPrompt & professional
Prompt & professional. Helpful & listens. Advises through experience.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Move Manager
Great to have a move manager to liaise with - professional comms and courteous
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service all the way through…
Very good service all the way through and kept up to date
Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlexander smith is my agent I deal with…
Alexander smith is my agent I deal with at the moment. He has always been helpful respectful and polite. He responds to my requests/emails/phone calls very fast and has always found a way to help.
5/5
TrustpilotWoodley Romans
Greate company. This is my second time dealing with Romans and both time they were professional, fast and cooperative. I would like expessialy mention Andreea Covaci from Woodley Romans as high professional manager. Thank you
5/5
TrustpilotThe customer service was great by Pooja…
The customer service was great by Pooja Chavd. Thank you.
Dear Krisztin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWell what can I say.
Well what can I say.Now waiting on three years of accounts...on a house ?NO.....a 51 appartments block!!!!!Don't go near them,not even for a dog kennel, you would probably find a hamster in it !
5/5
TrustpilotEase of process
Ease of process Knowledge of staffBehaviour of staff
Dear Michelle Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Burnham 5 ⭐️
I recently sold my property through Romans Burnham office. The service I received from Will Baggs & Fraser Robertson who worked on selling the property from start to finish was first class. I was advised at every stage through out the sale. I would highly recommend Romans of Burnham should you be considering selling your property.
5/5
TrustpilotOur property manager Kian Lewington…
Our property manager Kian Lewington always provides fast response to any issue related to letting or repair. We appreciate his help a lot!
5/5
TrustpilotExecellent service
People are nice and very helpful!
Dear EdwinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans swindon branch tawhill excellent…
Romans swindon branch tawhill excellent everything was handled with professionalism the staff are very friendly and we where made welcome would recommend to all thank you Romans David hardaker
5/5
TrustpilotRental experience
Jonathan helped me from the very beginning and was always willing to answer my many questions about my new rental. I am very grateful for his help.
5/5
TrustpilotIt has been an enjoyable experience…
It has been an enjoyable experience with Roman's property management, especially with our property manager Ceri, who always acts efficiently and professionally with timely and helpful responses! We highlight recommend this premium level service.
5/5
TrustpilotEasy
Quick, professional and safe. (Senior Property Manager Aston Busby)
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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