Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot nice experience with Romans in…
Not nice experience with Romans in Bracknell.Holding my deposit without a reason, no communication, no information, nothing.Everyone in this company seems to have plenty of time and is not interested in getting the things sorted.Will not recommend that company to anyone.
Renata · 12 October 2022
Agent replied · 15 June 2024
Dear Renata,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotJonathan Randall was excellent…
Jonathan Randall was excellent throughout, kept me updated and was professional whilst friendly.
Mathew · 12 October 2023
★★★★★ 5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service I received from Romans in Fleet in particular, Dan, Joe, Eleanor and Natalie have all been professional efficient prompt and friendly. I would highly recommend and personally I wouldn’t use anyone else in the future
Laura · 12 July 2022
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotThey are patient and attentive
They are patient and attentive. I highly recommend them.
Rodrigo · 28 October 2024
Agent replied · 27 December 2024
Dear RodrigoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotDid the job.
Did the job.We had two estate agents at Romans but primarily spoke with Oliver L. Always very prompt in communication. Can be difficult to get through the phone lines (might just be the way of the job/being away from the desk) but always accessible via e-mail.No question was a silly question with them.
Amy · 9 September 2020
Agent replied · 15 June 2024
Dear AmyThank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
★★★★★ 5/5
TrustpilotAmazing
Amazing, Amazing, Amazing...thats all u can say.. Ben Chapman is completely Outstanding.... I recommend...
Chinasa · 10 September 2023
★★★★★ 5/5
TrustpilotCan’t fault Josh, incredible service
Josh came out, very professional, smartly dressed and very well mannered. Very relatable. Great rapport Very friendly, polite and very down to earthSSpent time talking and answering questions, great advise given.Nothing was too much effort, very efficient.
Susanna · 18 February 2023
Agent replied · 15 June 2024
Dear SusannaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotA very good experience from Ayse…
A very good experience from Ayse Yerlikaya. Excellent customer service.
DR · 10 October 2024
Agent replied · 27 December 2024
Dear DrCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotThe best property manager ever Kimberly…
The best property manager ever Kimberly Garcia Jones, there is no impossible things for her, she is our angel in this crazy world. Highly recommended and could give her min 10 star for her best care
Adam · 16 March 2023
Agent replied · 15 June 2024
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotManagement was perfect
Management was perfect, as a tenant all my problems fixed on time, very professionel service
Huseyin · 31 July 2023
★★★★★ 4/5
TrustpilotRomans generally pretty disorganised…
Romans generally pretty disorganised but thank god for Bradley Frederick who helped navigate the chaos. He's a fantastic property manager who was super accessible and very helpful in getting pragmatic solutions to any issues. I highly recommend him, and moginie james (as was) Romans, not so much.
Sarah · 4 November 2021
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 1/5
TrustpilotPromised to receive contact about the…
Promised to receive contact about the criminal Dale Carter being evicted as the Fleet branch are intentionally endangering women if you can see my previous review. Police came over again to look for him and he's hiding. I'm being intentionally ignored and placed in danger
Lizzelle · 21 February 2022
Agent replied · 15 June 2024
Dear LizzelleWe appreciate your feedback and thank you for taking the time to let us know about your experience. We have asked that a senior member of the property management team contact you to discuss this matter as soon as possible.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotI can’t recommend Kimberley Garcia…
I can’t recommend Kimberley Garcia enough for looking after our property in Reading.Her enthusiasm was beyond Excellent
Maisa · 31 May 2023
★★★★★ 5/5
TrustpilotSuccessful move in Windsor
Through what became a complex lengthy transaction, Romans Windsor supported us through the whole process with frequent communications and updates and were readily available to answer questions. We would be happy to work with Carl & the team again.
Customer · 2 November 2022
Agent replied · 15 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
Trustpilotgreat experience with Saffron
great experience with Saffron, was punctual, friendly and made the whole experience work well, A++
Paul · 3 July 2024
Agent replied · 24 August 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotI had great experience with Darshil and…
I had great experience with Darshil and the Romans. They are top professional and i really like their work.
Emmanuel · 18 April 2024
Agent replied · 24 August 2024
Dear EmmanuelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlexandra and the Romans team very hard…
Alexandra and the Romans team very hard working. Quick to respond emails and enquiries.We received an excellent service.
Carmen · 1 May 2024
Agent replied · 15 June 2024
Dear CarmenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotLandlord and buyers must be careful with the Roman Auctioneer
Be Careful with Roman Auctioneers they are very Rude The less competitor for bidding so the landlord can not able to achieve the good price. Buyer also be careful don't waste your time with this auctioneer. Also you can see they are very bad estate agents in the market
Skx · 21 April 2021
Agent replied · 15 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent experience!
The most professional and prompt letting agents I have ever dealt with! So helpful and friendly and go above and beyond to help. Pleasure to deal with after using many that are not so great.
Lorraine · 3 March 2023
Agent replied · 15 June 2024
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAmy recently helped helped us to obtain…
Amy recently helped helped us to obtain a very helpful valuation of our rental property. She responded really quickly to our request and provided all the information we needed. Really happy with the service.
James · 3 April 2023
Agent replied · 15 June 2024
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotStaff and company very clear on what is…
Staff and company very clear on what is required to be done. Very helpful.
Danny · 9 July 2024
Agent replied · 24 August 2024
Dear DannyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, was able to apply for and get a house within 2 weeks. no hassle with process, very friendly and knowledgeable staff. Great communication all round. would recommend
Pelumi · 18 August 2023
Agent replied · 15 June 2024
Dear PelumiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe whole process was done…
The whole process was done professionally. From the initial contact with Daisy who polite and professional and did exactly what she said she would. The whole team in fact were excellent. Would recommend Romans to everyone
Philip · 17 January 2023
Agent replied · 15 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service applauded
Kimberley Garcia at your Reading branch has given me excellent service. If I could award 12 out of 10, I would!When she took over her portfolio from her predecessor it was a hard act to follow but she has upped the standard.
Niall · 19 May 2022
Agent replied · 15 June 2024
Dear Niall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
