Trusted Agent profile · Guildford
★★★★★
1,553 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,553 reviews on two platforms, including 59 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
4/5
TrustpilotMove manager could improve massively…
Move manager could improve massively with more regular updates and communication could improve.
Dear PhillipWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJonathan he listened and understands…
Jonathan he listened and understands us. He has a good heart for the people
Dear RahabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Jonathan a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans Lower Earley team helped me with…
Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans in Tilehurst did a great job
Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys
Dear Andrew SemesiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from the team
Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale
Dear John KinmondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans - Tilehurst
Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.
1/5
Trustpilot6 very unfortunate years with this…
6 very unfortunate years dealing with this joke (wish it was funny).
4/5
TrustpilotGood Service
I have always found the staff at Romans Bracknell to be very helpful and professional in their approach to their clients.
Dear JamieWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotAn outstanding experience
An outstanding experience : we feel that at last we are in the hands of real professionals . Matthew Gullick instantly saw the features of the flat that made it special and gave excellent advice as to the photos to be taken and on price
Dear GeoffreyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDonna- Marie Brant
I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)
Dear Ingrid,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack was extremely professional
Jack was extremely professional, knowledgable, and his preparation was second to none
5/5
TrustpilotThis has one of the most warm agents in…
This has one of the most warm agents in Reading. I would like to specially highlight Nathan Poulter. As renting a house flat first time, he never frowned or shied away to explain intricacies and bridge the understanding. He is very kind, helpful, empathetic and genuine person.
Dear Vaibhav,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans
Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.We have been with romans since September last year, they have always been professional and helpful.
Dear Nicola, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
4/5
TrustpilotVery good
Excellent experience except for the move manager or other managers will attend call only once if you make a hundred calls.
Dear VishnuWe are very happy we could provide you with a positive customer experience. We have taken on board on your comments regarding the manager call backs.Kind regardsCustomer Care Team
4/5
GoogleAfter having the longest search ever for a house in Guildford for university we finally found one and moved in just last week. Throughout the whole process we had great help from Michael Lewis whole kept close communication with daily updates until the day we moved in. Romans as a whole is great but if you go there ask for Michael Lewis.
Dear Wilson Sandengu Thank you so much for the positive comment about the Guildford team, I will feed this back to them Kind Regards Sue Winterbourne, Regional Director
5/5
TrustpilotVery professional
Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!
Thank you Cristian! I really hope you love your new home. Saffron
5/5
TrustpilotGreat service from Chloe Chivakro
Great service from Chloe, she is very helpful, she provides timely and needed assistance and guidance.
HelloCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotWas considering transferring properties…
Was considering transferring properties at Romans. Not after dealing with the manager Charlotte. Nasty and clearly has a vendetta. Tried politely serving notice for a contract that runs out in January after dealing with a poor experience from her. Being told I can’t leave even through my contract runs out in January. Wouldn’t even bother.
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
1/5
TrustpilotRoman staff forced me to use their mortgage or cancel the viewing (not buy yet)
This was the first time I have ever felt insulted, pressured when dealing with an estate agency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
