5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
Trusted Agent profile · Guildford
Romans Guildford reviews
★★★★★
1,550 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,550 reviews on two platforms, including 59 Google reviews rated 4.5.
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Reviews
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Agent replied · 15 June 2024
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
5/5
TrustpilotJust sold a flat in Maidenhead
Just sold a flat in Maidenhead. Romans were our second agents trying to sell this flat. The local Romans office were very professional from the off with great communications and a dedicated sales advisor Jacob who was excellent right to the end. Would happily recommend.
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Agent replied · 15 June 2024
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Agent replied · 15 June 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Agent replied · 15 June 2024
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleIts been quite the journey selling my house, but the support I've received from Romans has been brilliant. Paul Lynch who valued the property and managed much of the sale was knowledgeable, professional and provided a great service. My main …
Agent replied · 15 June 2024
Hi Becky, we're happy you found our staff to be so supportive during your experience here at Romans Estate Agents Guildford. We hope we can be of assistance to you again in the future. Kind regards Customer Care Team
5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
Agent replied · 15 June 2024
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Agent replied · 15 June 2024
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Agent replied · 15 June 2024
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Agent replied · 24 August 2024
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from Thomas
Thomas from the Windsor branch has been super helpful and has provided excellent service for my recent renting. The process could not be smoother or easier, I have been well informed throughout. I will certainly use your service again.
Agent replied · 15 June 2024
Dear Connie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommended
My moving manager was AMAZING!!!.She supported me and bended backwards and forwards in order to help with my purchase to go ahead. I can't thank her enough. People in branch (Farnborough) were helpful, polite and professional
Agent replied · 15 June 2024
Dear KarolinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGREAT SERVICE
Tom and Catherine at the Sandhurst Branch have been fantastic. Nothing is too much trouble for the team and have been great with feedback/updates all the way through. I would highly recommend the team. Great job - thank you.
Agent replied · 15 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotMy dealings with Romans have been a…Top Helper
My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.
Agent replied · 15 June 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans letting agent…
This is the first time using a letting agent and the team have been very professional and helped me every step of the way securing and walking me through the process.
Agent replied · 15 June 2024
Dear Gareth We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotWhat a way to spend money fast?
I'm a multiple property landlord currently moving my managed properties to other agents. Why?Management rate: at least 1.5% above rates offered by rival agents.Cost of gas safety with Romans £137 - cost from same contractor instructed privately £107.Cost of new Fridge freezer from Romans £415. Local Electrical store £340and saving the best to lasta new single built in oven £576, Local electrical store £210!!Why would I want to continue to pay someone to spend my money so efficiently. Very disappointed to see that such a big company could not offer any economies of scale.
5/5
TrustpilotWe have sold and purchased from Romans
We have sold and purchased from Romans, every time we have had trouble free transactions, staff are friendly and professional, Romans gives you peace of mind, they take care of every details.
Agent replied · 15 June 2024
Dear RoyaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe brought a property which was marketed by Romans. The service we received from Grace, in particular, was faultless. Any questions, queries or concerns we had were quickly responded to and we were never made to feel stupid/inexperienced …
Agent replied · 15 June 2024
Dear, Rebecca Beeson, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
