Trusted Agent profile · Guildford
★★★★★
1,556 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,556 reviews on two platforms, including 61 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service. Super speedy. Very polite, knowledgeable and helpful. Very pleasant to deal with. Thanks Matt.
Dear Philip,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe had a wonderful experience selling…
We had a wonderful experience selling our flat in East Acton. The follow-up from Maciej and his team is amazing! I look forward to appointing them for future lettings and sales.
5/5
TrustpilotHouse Review
We were very happy with Saffron, whom we met at 61 College road for a house viewing. The service was pleasant. She clearly took us through and elaborated every detail.
Dear SylvesterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDonna Maria Brent has been outstanding
Donna Maria Brent has been outstanding. Excellent customer service and she always sorted out any queries in record time.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
TrustpilotHave been using Romans for over 17…
Have been using Romans for over 17 years and have in general found them easy to work, and most importantly they have always have tenants ready to move in when the previous tenant leaves. For me the star at Romans is Kimberley Garcia Jones, who is always quick to reply to emails and sorts out issues quickly.
Good afternoonWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotI've been a private renter now with…
I've been a private renter now with Romans for 8 years and it's been a stressless time throughout. On the odd occasions I've needed to report a repair, these have been dealt within a very reasonable time frame and to good standard. I absolutely love the property I reside in and I can't ask for a better Rental Agent who helped me from the very start of my journey to this point, if totally honest. Christine Lancaster too is always my port of call when needed and is totally professional as well as understanding. Long may this relationship continue long into the future too. From a more than satisfied tenant. Jennifer
5/5
TrustpilotI relocated from Ireland 5 half years…
I relocated from Ireland 5 half years ago and my first property to rent was with Romans for 3 years , so I am so glad my first property to buy was also through Romans but a different branch this time. Dealing with all the staff in each branch through Rentals through the years and now my first purchase they are so professional and lovely to deal with . Thanks Romans , to Jack and Jonathan for the quick sale of my first purchase through Romans
5/5
TrustpilotPositive In The Way Romans Are Helping
Robert has been looking after the different things that needed to be done,& Romans have also recommended a Solicitors as well,so has been extremely helpful in making the whole process alot less stressful
1/5
TrustpilotHorrible company if you are a renter
Horrible company if you are a renter. Don't expect your deposit back even if you leave the house spotless. Just don't care about the renter and only care about the landlords.Would never use again.
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
3/5
TrustpilotQuick enough to request your rent…
Quick enough to request your rent deposit but very slow to return it. Seems they probably have it sat in their account earning them interest on it instead of returning it straight away!
Dear NickWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
1/5
TrustpilotBunch of pathetic individuals claiming to be good estate agents
I recently had an experience with the company's valuation process that has raised some serious concerns. It appears that there may be issues with fairness and trustworthiness in the Reading office.Throughout my interaction with an individual in the Reading office, I encountered what I believe to be unilateral discrimination. This came as a shock and is completely unacceptable, especially in the professional world where equality and fairness should be paramount.What's even more troubling is the perception that this discriminatory behaviour seemed to be supported by the team manager within the company. Such support for unfair practices is deeply concerning and needs to be addressed promptly.In my opinion, it's crucial for the company to reevaluate its valuation process and the individuals responsible for making these important decisions. A transparent and equitable process is essential for trust and confidence in any business.While I have reservations about my experience, I hope that the company takes this feedback seriously and works to ensure a more trustworthy and fair valuation process in the future.It’s Reading branch
5/5
TrustpilotSuper professional
Super professional, efficient and most importantly...Human! A very smooth onboarding and rental process enabled by the excellent and lovely Hannah. Thank you kindly for making our family move so easy.
Dear RupertCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotSo much for 28 days
The team seamed incompetent to deal with the sale effectively, granted the property was a repossession. In the future they should ensure they have all information pertaining to the property before listing it on the market, especially if they are going to push for a 28 day exchange. Mine took 6 months in the end.
Dear Fr45er95,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI have recently let a property managed…
I have recently let a property managed by Romans. It was a smooth experience. My agent Nathan Poulter was easily approachable and very helpful with clarifying the queries quickly.
1/5
TrustpilotThe Worst Estate Agent I have ever dealt with
If I could give no stars I would. The communication is terrible, I have been a Tennant with one of their managed properties for over a year. They don't respond to our calls or emails unless we chase several times. Then it still takes weeks.Everything they respond with is incorrect and not relevant to our contract or property, we have never received information that is correct or useful.Avoid at all costs, you will waste days of your life trying to get a simple yes or no answer that is factually correct.
5/5
TrustpilotThank you jo
I had a inspection from jo this morning and what a absolute delight it was, Not only was jo professional but someone who made me feel at ease with her job in my home, A wonderful human and if the next inspection is her I’d be more than happy. Thank you romans for employing such a wonderful bubbly lady, Thank you jo too,
Dear Dom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA joy to witness such passion
A joy to witness such passion, dedication and interest in providing a valuation and then the sale of my property. A fantastic set of photos and I’m excited to see what the future holds.
Dear CarolCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGas leak
Hello, based on genuine experience when I had suspended gas leak in the house, I have received immediate reaction from Agency and professional support. The issue has been solved very quickly. My manager is Christine. Kind regards, Lesia Moscalenco
Dear Lesia MoscalencoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlways Romans
Ian Lewis & his team and Catherine McNicholas, the move manager, provided excellent service from Marketing through to Completion of sale for our property.
Dear PalakCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Catherine, Ian and the team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotSmooth Home finding and movement
I had searched for property that was available within 2 weeks , team helped me with all the process and made it look very easy. The updates were provided on timely manner and complete transparency for on going processThankful for seamless process and would definitely recommend services offered by Romans!!
Dear Archana WatharkarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilot100% recommend
100% recommend! We got in touch with Romans when our purchasers pulled out through another agent and they were hot on it and got us a new buyer within a week, taking us right through to the sale of the house. Stephanie dealt with us and she was always there to help with any questions and always very friendly. I wouldn’t hesitate to get in touch with Romans again for our next house sale! Thank you again!
5/5
TrustpilotVery helpful and professional
Nicole, Scott and Jack were all extremely helpful, friendly and professional for our move to Clifton. Definitely recommend!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotPooja was most professional
Pooja was most professional in his handling of our rent review negotiations.
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
TrustpilotHad a great viewing with Hannah on…
Had a great viewing with Hannah on Friday , such a nice young lady who really knows her stuff and is very helpful and polite. Would 100% recommend Romans in Bath.
Dear AislingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah a 5 star rating! Many thanksCustomer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
