Romans Guildford reviews

★★★★★ 5/5

Trustpilot

First time letting through Romans

This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.

Abdul · 13 July 2023

★★★★★ 5/5

Trustpilot

Thoroughly impressed!

Thoroughly impressed!The effort Ayse Yerlikaya put into making this a quick and very easy process is sincerely appreciated. She went out of her way to make sure both us (as tenants) as well as the landlord get what they desire. At times, she worked until the late hours of the evening to ensure our offer is received by the landlord.Well done, and keep it up!

RAYMONDHUGHES · 24 October 2024

★★★★★ 5/5

Trustpilot

Expert service

From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.

Gillian · 13 April 2023

★★★★★ 1/5

Trustpilot

Worst renting experience

I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.

Andrei · 23 January 2024

★★★★★ 1/5

Trustpilot

Unfortunately I have bad experiences…

Unfortunately I have bad experiences with Romans.

Donna · 11 September 2025

★★★★★ 5/5

Trustpilot

Thank You Kerry

Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.

Tara · 30 January 2023

★★★★★ 1/5

Trustpilot

Very bad experience ....

I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.

Rafal · 17 January 2024

★★★★★ 5/5

Google

I have moved house countless times in my life and Romans (Paul in particular) were far and beyond any level of experience and service I have ever received. On the ball, attentive, efficient and results driven to achieve the best price and right buyer for me. What else do you need? Don't hesitate to contact Paul @ Romans if you are looking to sell your house hassle free!

Dawn · 16 April 2022

★★★★★ 5/5

Trustpilot

I got all the help I needed and timely…

I got all the help I needed and timely feedback. David was wery friendly and extremely helpful

Memory · 26 August 2022

★★★★★ 4/5

Trustpilot

Romans helped to rent our first house

Romans helped to rent our first house. Most of the process is through system which is simple and easy for you to access anytime. My key contact is Jonathan Randall who provided a professional and quick response.

Millie · 12 August 2024

★★★★★ 5/5

Trustpilot

Good experience, kudos Nathan

Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.

Samo · 14 December 2022

★★★★★ 5/5

Trustpilot

We've been very pleased with Romans

We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.

Jo · 14 August 2022

★★★★★ 5/5

Trustpilot

Amazing service

Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again

Katie · 9 December 2021

★★★★★ 5/5

Trustpilot

I am a Landlord and have been using…

I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.

Tom · 16 February 2023

★★★★★ 5/5

Trustpilot

Very good service

Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them

Rosetta · 13 August 2023

★★★★★ 5/5

Trustpilot

What an absolute amazing bunch of

What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.

Graham · 19 June 2023

★★★★★ 1/5

Trustpilot

Pathetic excuse for an estate agent!

Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!

Fed · 16 July 2021

★★★★★ 1/5

Trustpilot

Avoid this company in renting from…

Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.

Graham · 9 September 2022

★★★★★ 5/5

Trustpilot

Ayse was extremely helpful and…

Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.

Smriti · 9 June 2022

★★★★★ 5/5

Trustpilot

Helpful and professional

Katie was really helpful from start to finish. Would recommend them

Foo · 6 March 2023

★★★★★ 5/5

Trustpilot

Excellent

George was punctual, concise and we appreciated the time and patience he showed throughout our unique position

Jake · 22 July 2022

★★★★★ 1/5

Trustpilot

Review oAvoid Romans Aldershot, Misleading Fees, Poor Property Management, and Thousands Lostf Romans Estate & Letting…

Review of Romans Estate & Letting Agents, Aldershot

SkyWay · 20 May 2026

★★★★★ 5/5

Trustpilot

Amazing Team

Jessica and team are amazing. Always very helpful and proactive.

Alison · 28 March 2023

★★★★★ 4/5

Trustpilot

Very helpful and Ellis Rose is a bubbly lady…

Very helpful and Ellis is a bubbly lady to deal with made me feel very relaxed and smiley Will stay connected for the next time thank you Pamela

Pamela · 15 March 2024