Trusted Agent profile · Guildford
★★★★★
439 reviews across 1 platform
229 High Street, Guildford, GU1 3BJ
Leaders Lettings's office in Guildford, at 229 High Street, is rated 4.6 out of 5 across 439 reviews on 1 platform, including 439 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleHad a wonderful experience with Ms Jade cook.who helped us find a perfect property and have everything done in a days time.Really appreciate the effort she had put forth.
Dear Anjana Jayan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA big thank you to RIYA PRESTON property manager at LEADERS GUILDFORD for tenaciously solving a persistent problem at my let property. And for handling all the normal problems with care and efficiency. And for being a very good comminicator.PositiveProfessionalism
Dear Michael, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleExperience with Leaders was acceptable for most of my tenancy but now have terminated my contract and Leaders still has not returned the Deposit or suggested any deductions. Seems to ignore tenants after they vacate and keep hold of their money for a bit too long.
Dear Mr /Ms Neves, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Guildford office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
GoogleTwo people stood out at Leader’s, both Larissa Hall and Sophie Burgess helped us navigate the whole flat search and move-in, being responsive and helpful and reassuring. Well done.
Dear Leigh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good service. I appreciate the dedication of Larissa Hall for her prompt help to solve the little issues occurring on the property.
Dear Jens Fernandez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRobyn Shergold has only just taken over management of our property within leaders and she is extremely dedicated, efficient, timely and thorough in her work. We know our property is in safe hands with her. Thank you RobynPositiveResponsiveness, Professionalism
Dear Kate, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have had some issues with water leak in our property recently. Larissa Tilly has provided amazing customer service in ensuring that the issues are dealt with promptly.
Dear Terence Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have received an excellent service from our property manager Larissa Hall. She responds very quickly to all requests.
Dear Paula Reddy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful, very supportive, reliable and always on top of things specially Larissa Hall and Sophie Burgess. Absolutely recommend Leaders Guildford to work with
Dear Ali Taha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMichael McGiff made us feel comfortable, and made the whole experience of moving a great one. He was really funny and made us feel at ease. He answered our questions and got us a great deal! We would highly recommend Leaders Guildford.PositiveResponsiveness, Professionalism
Hi Rhiannon, thank you for the high star rating and great feedback about Michael at our Leaders Guildford branch. It is great to hear he was able to assist you through the moving process. Kind regards Customer Care Team
5/5
GoogleMichael McGiff introduced me to the property I rented in and then was there to support as we pushed through at pace. He was patient, supportive and a true professional. I would strongly recommend him to rent or rent through him :-)PositiveResponsiveness, Quality, Professionalism
Hi David Bacon, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Guildford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleSebastian was a tremendous help, providing excellent and efficient service when helping me find a place to rent in Guildford. Would highly reccommend for anyone in the Guildford area. Many thanks to Sebastian again!
5/5
GoogleAs a landlord I have been using Leaders for over a decade. Throughout the years they have been responsive and helpful. Staff are easy to contact and have proved helpful whenever I have had situations arising that need sorting out.PositiveResponsiveness, Quality, Professionalism, Value
Hi Spackman Bob, Thank you for the great review of our Leaders Estate Agents Guildford team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleMichael McGiff showed us around two properties. We couldn’t of been more impressed with his professionalism and knowledge. He talked us through all stages of the more. He made us feel confident and at easy about everything. Would definitely recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Ffion Harris, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Guildford branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleMicheal McGiff provided a very friendly and professional service from start to finish. He has certainly changed our opinion about estate agents! We would definitely recommend Leaders for their fast and efficient service, which stands out from rest. Çok teşekkür ederim Micheal!PositiveResponsiveness, Professionalism
Hi Mel Gunaydin, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Guildford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleGreat service by Leaders over the years. Larissa Hall most recently has been very helpful and effective with all matter relating to property management.
Dear Gaurav Saroliya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLarissa Tilley helped us loads at the end of our tenancy chasing up agents on our behalf and helping us through our tds dispute !
Dear Holly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently moved to a property managed by Leaders. Larissa had been very helpful so far regarding any issues with the property. Would highly recommend!
Dear Adarsh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWorst estate agents ever. Their fees are ridiculous and they will charge you for anything they can. Worst of all they will try and put your rent up and say it was at the landlords request when actually they hadn't spoken to them at all. Absolute CROOKS avoid like the plague!!!
Hi Adam. We are ever so sorry you feel this way. We are looking into your individual case for you. If you have any questions in the mean time, please contact customerservice@leaders.co.uk
5/5
GoogleSophie burgess was amazing to work with and was nothing but constantly helpful!
Dear Mollie Dench Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA big thanks to larissa for being so prompt and really helpful. I hope she is taking over as my new point of contact.
Dear Holly-may Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAnother year, another rental renewal is smoothly done. Thanks to all the Leaders team, in special to Larissa Hall who is always so helpful.
Dear Orlando Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a smooth experience letting through Leaders, we are on the move and I hope our next letting agents are as responsive and friendly. Elisa looked after our property and was always a pleasure to deal with. Cheers guysPositiveResponsiveness, Quality
Hi Jack Coles, Thank you for the great review of our Leaders Estate Agents Guildford team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Guildford
5/5
GoogleWe have used Leaders Guidford for a number of years and found the agency and the account manager Larissa to be excellent. Thanks.
Dear George, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Leaders Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
