Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLeaders made the experience of moving into our new flat very smooth. They communicated efficiently and sent us all the documents we needed. We weren't overwhelmed with paperwork and it was mostly online. They were helpful when we had queries and we're now very comfortable in our flat.
Charlotte · 18 June 2022
Agent replied · 17 June 2024
Dear Charlotte,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy property manager is Larissa Tilley. She is very respondent to any matters that I raise with her and perseveres with our landlord until she has a resolution. Highly recommended as an estate agent for renting properties.
Andrea · 18 June 2023
Agent replied · 17 June 2024
Dear Andrea
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFirst time moving so very new to the whole thing, Jade Cook who's been helping me has been absolutely brilliant - response to my enquiry had been almost instant and from then on all my questions had been answered very quickly and the process has been very smooth. Very pleased!PositiveResponsiveness, Quality, Professionalism, Value
Suzi · 18 June 2021
Agent replied · 17 June 2024
Hi Suzi Szala,
Thank you for the great review of our Leaders Estate Agents Guildford team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLeaders agency were amazing at helping with my entire process. They made it easy, answered all my questions and Lucy in particular was so friendly and professional. Thank you so much for everything, would highly recommend!
Hannah · 18 June 2023
Agent replied · 17 June 2024
Dear Hannah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a landlord I’ve been really happy with their recent levels of service and communication, especially with the arrival of Larissa Hall. Recommend.
Evelyne · 18 April 2024
Agent replied · 17 June 2024
Dear Evelyne Wilkinson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have dealt with Leaders Guildford (and their predecessors) for 20 years. Whilst the service has been good there is no doubt that Anna Lopez has taken the responsibility and actions to raise the bar and make the customer service level truly exemplary at every level.
Roy · 18 June 2022
Agent replied · 17 June 2024
Dear Roy Patterson,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLeaders helped me find my brother suitable student accommodation, we worked with a lovely agent Jade Cook. She was very professional and understanding on what my brother was looking for in a house. She made the process easy and moved him in quickly and efficiently. We will definitely be using them again.
Jessica · 18 June 2021
Agent replied · 17 June 2024
Hi Jessica Slyfield,
Thank you for the great review of our Leaders Estate Agents Guildford team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleRecently rented through leaders, the experience was flawless.
Was helped through all the phases of the process and add on services are really helpful.
Special mention for Sophie who was available for consultation whenever needed.
Nikhil · 18 June 2023
Agent replied · 17 June 2024
Dear Nikhil,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI am extremely happy with the service provided by Leaders and their responsiveness.
Especially my agent Larissa Hall, she is quick and clear on her responses for all queries and clarifications. Highly satisfied and recommending.
Joel · 18 June 2023
Agent replied · 17 June 2024
Dear Joel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent service from Larissa Hall. Prompt reply to my queries.
Denis · 9 November 2024
Agent replied · 23 November 2024
Dear Denis Fligg
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent experience from Leaders first time renting my apartment in Guildford. Sophie Burgess helped and supported trough all the process showing her exceptional professional level.
Thank you Leaders!
Kirill · 20 November 2023
Agent replied · 17 June 2024
Dear Kirill Peskov
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had a great hassle free experience dealing with Leaders of Guildford. Jade who has been handling the process, has been very efficient, professional, Friendly and contactable when I have had any questions. Definitely gets the thumbs up from me and my recommendation.
Jason · 18 June 2022
Agent replied · 17 June 2024
Dear Jason ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleLarissa has always been helpful to us. She addressed all of our concerns throughout the years professionally. She was always prompt with her responses :)
Melissa · 19 January 2024
Agent replied · 17 June 2024
Dear Melissa Fiel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAdeel and the Leaders team in Guildford have done a very professional job. Thank you.
Neil · 29 July 2024
Agent replied · 26 August 2024
Thank you Neil for your review, you have been great to work with.
Adeel and team Guildford.
★★★★★ 5/5
GoogleLeaders has been a wonderful Letting agency-- extremely helpful and attentive, with great infrastructure. Larissa in particular has been a wonderful agent!
Jill · 19 March 2024
Agent replied · 17 June 2024
Dear Jill Poskanzer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSecond to none in terms of total client satisfaction. Any rental renewals or maintenance issues have been very rapidly resolved by Larissa Hall
Ian · 18 February 2024
Agent replied · 17 June 2024
Dear Ian
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHave had to report a few minor issues and our property manager Larissa Hall always manages to sort them quickly and hassle free.
Thomas · 18 February 2024
Agent replied · 17 June 2024
Dear Thomas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBeen renting with Leaders for about 7 months now, Larissa has always been very helpful and quick to respond, which is greatly appreciated!
Kieran · 18 February 2024
Agent replied · 17 June 2024
Dear Kieran Minihane
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIn the short time I have had Larissa assist me with questions relating to my property, she has been very helpful and informative. This is very much appreciated.
Maricel · 21 October 2023
Agent replied · 17 June 2024
Dear Maricel Palacpac
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Google23 Jun 2023
1st class service
Larissa at the Guildford office is an excellent property manager.
She always responds to any issues promptly and keeps us informed at all times.
Excellent
Sandy · 23 July 2023
Agent replied · 17 June 2024
Dear Sandy Abbo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleMy experience with Leaders is very pleasant. They have taken care of my apartment rent related issue very professionally. I have always felt as I am in a safe hand while looking for an apartment through Leaders in UK. People from Leaders agency are very helpful and friendly. Leaders have made my life much easy with their professional approach.
Susmit · 20 June 2015
Agent replied · 17 June 2024
Dear Susmit, thnaks for taking the time to review us. We appreciate your kind feedback and we will ensure we let the team know.
★★★★★ 5/5
GoogleWe had the pleasure of working with Michael McGiff to sort out our new rental in the Godalming area. Very professional yet still friendly and prompt to respond to any questions that we had about the process. Would definitely recommend to others looking to rent.PositiveResponsiveness, Quality, Professionalism
Stewart · 27 August 2021
Agent replied · 17 June 2024
Hi Stewart Knight,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Guildford branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 1/5
GoogleAwful service, only there for the money, not to help you at all.
Completely unprofessional and uninterested. The staff have no idea about the market or their properties and continuesly have to ask questions from their manager.
Landlords/Tenants do not use this company. 1 star is generous.
Dan · 18 June 2021
Agent replied · 17 June 2024
Dear Mr Simpson, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Guildford office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleI have had dealings with Larissa Hall at Leaders on many occasions and have always found her to be efficient and extremely helpful.
Jane · 20 December 2023
Agent replied · 17 June 2024
Dear Jane Mossaz
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
