Hipps Estate Agent Guildford reviews

★★★★★ 5/5

Google

After a disappointing start with two buyers letting us down, we switched from an online agent to Hipps (he priced competitively compared to other local agents). Mel scored us 3 offers with 2 weeks, and advised us throughout the process, but without ever being pushy. He was responsive and helped us get the exchange over the line quickly, and was patient with us given we were buying a new build so had a developer nagging us. He was clear with all potential buyers about our situation which made things much more straight forward long term. I would definitely recommend him and his team for house sales around Guildford. Thank you Mel!PositiveValue

Louise · 21 June 2022

★★★★★ 5/5

Google

Just completed on a house sale in Guildford and can highly recommend Mel and the team at Hipps Estate agents. We had three agents round to value our property and Mel came across as the most honest and genuine agent, he knew the local area very well and was friendly, approachable and professional without being pushy. We also found his rates to be fair and competitive in the current market. No regrets, we are so glad we went with Hipps! From the outset, Mel kept us well informed about viewings and offers. He proved invaluable at tying up all the loose ends and chasing solicitors, from offer through to completion. He never missed a call and was able to liaise with the right people at the right time to keep things on track. Would not hesitate to recommend Hipps, excellent customer service from the initial valuation to the sale completion. Thank you to all the team at Hipps for helping us through the whole experience!PositiveResponsiveness, Quality, Professionalism, Value

Jo · 21 June 2022

★★★★★ 5/5

Google

Mel and his wife Anita at Hipps have been absolutely amazing throughout my parents house sale and move, to the point where if it wasn't for them, there is a good chance it might not have even gone through. We had quite a saga with our move, which ended up dragging on for the best part of a year but Mel was always available throughout the whole process any time of day or night, weekday or weekend. They went above and beyond what would be expected of an estate agent, and frankly were more helpful than most of the other parties involved in the chain, chasing people up on our behalf, fielding queries, being proactive suggesting things and just all around keeping the process ticking over. Even driving over to my parents to take print outs of documents when they didn't have access to a printer. Mel and his wife took a genuine interest in making sure my parents were comfortable with everything and kept them motivated and feeling positive despite many setbacks along the way. If you're looking for an estate agent around the area, you can trust Mel and Hipps to look out for you. It feels strange to say an estate agent, as by the end of the process we considered them more like friends. Thanks to both of you, you're complete legends and we are all extremely grateful for all the time and effort that you both put in and will not forget it

Tim · 12 March 2022

★★★★★ 5/5

Google

We completed today on the acquisition of our new house and simultaneous sale of our old house. Mel Fallea and his team at Hipps were absolutely fantastic and the service provided was exemplary. Hipps were already handling the sale of our new house and after we made an offer they took on the sale of our old house which they managed to secure us a buyer for within less than a week and at our full asking price. Hipps then provided full and proactive support throughout the process right up to completion. They were always on hand, especially Mel himself who always responded very quickly to any questions and maintained constant communication so we knew where we stood and what the next steps/actions were. Mel went above and beyond to keep our process held together and overcome a number of challenges along the way. Without his efforts and those of his team I'm convinced we would not have completed today and achieved the amazing outcome that we have (SDLT saving included!). We would highly recommend Mel and Hipps to others, absolutely best in class.PositiveResponsiveness, Quality, Professionalism, Value

James · 28 August 2021

★★★★★ 5/5

Google

Mel was fantastic to work with especially as we have been in and out of lockdown over the last few months He went the extra mile too, which is always good to see. I would not hesitate to recommend him for selling your property for youPositiveResponsiveness, Quality, Professionalism, Value

Dawn · 21 June 2021

★★★★★ 1/5

Google

One man band, despite a photograph of two people on the website, this is one man running the place. Whilst at first it seems admirable he isn’t able to respond to sellers or buyers effectively. Recent experience with the guy who seems completely unaware of market conditions - is unable to negotiate and has no ‘get a sale done’ attitude and does not reply. If they don’t change their ways in this challenging market I’m not sure how they will last.

Peter · 18 June 2023

★★★★★ 5/5

Google

Mel provided a first class service. He understood our needs and went above and beyond to help us sell and even supported our buying process. He was realistic with valuations and how long it may take to sell. And ultimately, didn't waste our time with unlikely prospects - this was important to us. Also he is very knowledgeable and experienced A really good experience. and highly recommended.

Dorothy · 16 July 2025

★★★★★ 5/5

Google

After a bit of research on the internet, Hipps Estate Agents was recommended to us by a couple of estate agent comparison websites for having both the highest number of completed sales in the Guildford area, together with one of the shortest time periods for selling houses once listed on the market. This suited us as we were looking for a quick sale with minimal fuss. Mel provided a first-rate service in that regard, being sensitive to our needs but also providing advice and support to make sure we were going to get the best deal possible. Mel was really carefully in finding people to view the property rather than just sending hordes of people through, which paid dividends when the second couple to visit the property offered us the full asking price on the day of their visit. A remarkably quick sale, and Mel helped at every step of the way in moving the offer through to completion: nothing was too much trouble, and Mel was always responsive to texts or calls to help sort out the inevitable issues that came up. I'd recommended Hipps unhesitatingly - they may be smaller compared to rival firms, but they know their area and their customer service is second to none. Many thanks Mel, you're a star!PositiveResponsiveness, Quality, Professionalism, Value

David · 21 June 2021

★★★★★ 5/5

Google

Looking at some of the comments already made about Mel there is really very little that I can add that would describe how good our experience of dealing with Hipps Estate agents has been. We have recently sold a property after a long process. It was not plain sailing as it seemed that our property was quirky which required a lot of creative input from Mel. What was important to us was that at no stage during the journey did Mel suggest that we should drop the price to push for an easy sale. What he did do was use all of his years of experience to market the property using many various methods to obtain the best possible return possible. This showed Mel to be the most genuine of people who cared about his customers at a level you would not find in any of the larger estate agents in Guildford and we know this from experience prior to listing our property with Hipps. It only leaves me to say that if you are in the market for a property in Guildford Hipps is the only estate agents to use and go to solely because of Mel. He is a caring, genuine man who goes above and beyond what is required and is with you every step of the way. Thank you Mel

Marion · 1 March 2021

★★★★★ 5/5

Google

I cannot recommend Mel and Anita enough! Mel gives honest and fair advice at all points in the selling process, and …

Gemma · 13 April 2025

★★★★★ 5/5

Google

Recently bought through Hipps - Really valued Mel's pragmatic, open and honest approach. He was readily available throughout, we felt supported and he helped us with various queries along the way. Thank you Mel and team!

Sophie · 20 September 2024

★★★★★ 5/5

Google

Just sold my house through Hipps. I was a financial advisor and mortgage broker for nearly 40 years and I have dealt with many estate agents for clients purchases and sales. I can say that Hipps are one of the most friendly, efficient agents I have dealt with. They are an independent agents and it's their business and not just someone working for a chainband were a pleasure to deal with from start to finish.They put on a sensible valuation as I wanted to sell quickly ( not let's try our luck and see what happens like other agents I approached suggested). My property sold on 2 days from going on the market and I had 2 buyers competing. I would highly recommend them.

I · 19 November 2024

★★★★★ 5/5

Facebook

Would definitely recommend Hipps Estate agent . Mel was amazing throughout the whole process of us selling our house and purchasing another. Mel worked really hard to quickly secure us a buyer, after a buyer we had through another agent pulled out. Nothing was too much trouble for him and he put in lots of work outside the normal 9-5 hours! He really made us feel at ease through the whole process. Would definitely go through Hipps Estate Agents again. Brilliant estate agent. Thank you Mel.

Joanna · 16 November 2019

★★★★★ 5/5

Google

I can't speak highly enough about the service and support we received from Hipps. Mel was fantastic from start to finish, making the whole experience of selling our property stress free and with a real personal touch. First class.PositiveResponsiveness, Quality, Professionalism, Value

Ricky · 21 June 2021

★★★★★ 5/5

Google

Having just completed a purchase through Hipps, I cannot recommend them highly enough and will not hesitate to recommend to family and friends in the future. The service is absolutely faultless, Mel is a pleasure to deal with; honest, friendly and helpful with a fantastic knowledge of the area. He guided us through the process and was always on hand, proactively progressing anything that could be done. The service was far in excess of our expectations and we will certainly be repeating business in the future.

Gemma · 28 July 2019

★★★★★ 5/5

Google

When we decided we were going to sell our house I was keen to find a trustworthy estate agent who wouldn't use Saturday staff to show people round our home. I thought I was asking too much until I met Mel. Mel is so passionate and enthusiastic and does all of the viewings and communication himself which guarentees that it is done well. He priced our house perfectly and helped us to sell for over asking price. We were so impressed but this was only the beginning. The 3 months that followed while the sale went through Mel was always at the end of the phone or email, always knew exactly what stage the sale was at and nothing was too much trouble. we cannot recommend him highly enough, we will definitely be using him again next time we sell.

Ben · 28 July 2019

★★★★★ 5/5

Google

Mel has been an absolute star throughout the whole process of selling our home. He was with us every step of the way and preempted each stage. We had a few issues along the way, but Mel stayed on top of things and kept the process moving. Rachel (also in the office) even came and oversaw a surveyor as we had another commitment and could not be home. I have no doubt that without Mel we would not be moving on to our next dream.

Alisan · 28 July 2019

★★★★★ 5/5

Facebook

We put out home on the market with Mel at Hipps and could not be more pleased that we did so. He is Hipps and has a real passion for what he does. If we ever had a query he was also able to put our minds at ease. When there were occasions we had to find out information he always came back to us as he said. Always available. He offers a personal friendly service with a knowledge of the industry and how it works which I don’t think could be surpassed by many. We had a few sticky moments but Mel was always positive and committed to moving things on in the right direction. We are moving to Somerset otherwise we would definitely use Mel’s services again. Thank you Mel and Rachel for being a part of making our future dreams come true.

Alisan · 8 February 2019

★★★★★ 5/5

Facebook

Richelle SmithToday at 9:54 PMWhen we decided we were going to sell our house I was keen to find a trustworthy estate agent who wouldn't use Saturday staff to show people round our home. I thought I was asking too much until I met Mel. Mel is so passionate and enthusiastic and does all of the viewings and communication himself which guarentees that it is done well. He priced our house perfectly and helped us to sell for over asking price. We were so impressed but this was only the beginning. The 3 months that followed while the sale went through Mel was always at the end of the phone or email, always knew exactly what stage the sale was at and nothing was too much trouble. we cannot recommend him highly enough, we will definitely be using him again next time we sell.

Richelle · 19 October 2018

★★★★★ 5/5

Google

We cannot thank Mel enough for helping us buy our first home together. We fell in love with our new house as soon as it came on the market so we were desperate to view it as soon as we could and Mel was very accommodating to make sure we got in there first. Having been an Estate Agent in a previous life I was the annoying guy that thought he knew everything but I was so pleased that this property was marketed with Hipps rather than some of the larger local agents. With Mel you get honest answers and its good to know that the person showing you around is the person putting your offer forward, Mel saw and appreciated the effort we had put it to show we were in a proceed-able position. Mel really broke the mold when the offer had been accepted, it was a long stressful process that took a while to become a complete chain, and then even longer to finally exchange as there was delay after delay but Mel was great at keeping me updated on a daily basis, pushing up the chain to get answers and dealing with my stressed out calls and texts on a regular basis. My only wish was that the other agents in the chain were like Mel as it would of saved a lot of stress. I cannot recommend Mel enough if you are looking to buy or sell, he is honest, will get back to you when he says he will and an all round top bloke. Thank you again Mel for helping us secured our dream home.

Neil · 25 June 2018

★★★★★ 5/5

Facebook

We cannot recommend Hipps highly enough! This is the second time we have used Hipps and our experience was just as great as the first time 3 years ago! Within one day of our house going on the market we had 9 viewings lined up and received 3 offers. The communication from Mel was fantastic throughout the process, nothing was too much trouble. Mel really goes above and beyond for you and will be with you every step of the way throughout the process of selling your home. If you want a reliable, trustworthy estate agent who knows the industry and local area inside and out, then Mel is your man!

Jennifer · 31 October 2017

★★★★★ 5/5

Facebook

First a confession, I was considering selling the property myself via an online portal because I didn’t value my previous experience of estate agents. However we used Hipps because of Mel’s enthusiasm for his job and his expert local & market knowledge. Mel seem to have two passions in life people and property. Mel was genuinely interested and excited about selling our property. He provided data and analysis of the local market that allowed us to market at the right price. In fact we achieved tens of thousands more than others were suggesting our maximum would be and even exceeded that asking price. We had the pleasure of seeing Mel show buyers around our property and his enthusiasm and ability to create a vision unique to each customer’s needs was impressive. This wasn’t selling or spin it was understand each customer and understanding how the property could work for them. This resulted in every viewer on the first day making an offer.The level of communication was excellent, even while we were in some patchy signal holiday conditions. Mel and the team at Hipps guided us and the sale through to a successful solution.If you are thinking of selling then don’t hesitate, talk to Mel. You won’t regret it.”

Chris · 5 October 2017

★★★★★ 5/5

View Agents

Mel was a pleasure to deal with

Having to sell my parents home of 53 years was a very stressful and emotional time for me . But from the moment I met Mel ; he showed understanding and integrity. Dealing with Mel was a pleasure ; he always answers calls and emails immediately; and even though we were away the first week the house was marketed, his communication was exemplary. Mel knows the local market extremely well ; and gives his honest, professional advice when it comes to valuation. When you deal with 'Hipps Estate Agent' you are dealing with one 'professional' ; not a huge company ; passing you around when the person dealing with your sale is 'out of the office' . Mel sees the whole transaction through from start to finish ; ensuring that everything runs smoothly., with his finger on the pulse at all times . Also a big personality! I have recommended him to friends and family ; and would certainly use him again in the future . Christina Gill

Christina · 13 August 2017

★★★★★ 5/5

Facebook

I cannot recommend Mel enough. We have dealt with all of the local estate agents during the past 10 years and he is the only honest, reliable and trustworthy one amongst them. We (unfortunately) initially listed our house with one of the larger, big-name estate agents and it was a very expensive mistake. Mel was a complete contrast. He was always at the end of the phone whenever we (often) needed advice and nothing was too much trouble. His extensive local knowledge was also extremely helpful and saved many a wasted viewing. Aside from his professionalism, he is also a lovely chap and a joy to deal with. Thanks for everything Mel!

Emma · 27 February 2017