5/5
GoogleExcellent service from both Daisy and Lauren! Thank you ladies, you’ve made this experience painless!
Agent replied · 13 June 2024
Thank you Leigh, i am glad we could he help. Best wishes, Sarah
Trusted Agent profile · Guildford
Gascoigne Pees Guildford reviews
★★★★★
492 reviews across 3 platforms
193, High Street, Guildford, GU1 3AW
Gascoigne Pees's office in Guildford, at 193, is rated 4.4 out of 5 across 492 reviews on three platforms, including 411 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Awards
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
Google5/5
GoogleWe rented a property through Sam at Gascoigne Pees and we found the service to be excellent. Everyone was very friendly and went the extra mile to help push things through to ensure we had everything in place for a quick move in date. We would definitely recommend using them!
1/5
GoogleChaotic & inefficient-- very poor communication
Agent replied · 13 June 2024
Please contact us via review@countrywide.co.uk so that we can look into your comments further. Kind Regards, Scott @ Customer Relations
5/5
GoogleVery good, very efficient to found the tenant and very responsible.
Agent replied · 13 June 2024
Hi Emen Thank you very much for this review and the 5 stars! Kind regards, Jake
5/5
TrustpilotGive Martina a raise!
Martina in the Basingstoke office is excellent. She's frank, honest and persistent which is precisely what you need an estate agent to be. Thank you!The whole team were great, but Martina particularly stood out for us!
1/5
GoogleHad to wait 9 mounts to get my deposit back.
Agent replied · 13 June 2024
Thank you for taking the time to leave us your feedback and I would like to assure you that your feedback will be passed on to the Regional Manager. However, if you wish to discuss your concerns further, please feel free to contact us via review@countrywide.co.uk Kind regards, Mike.
5/5
GoogleThe best service and easy processing of the rent procedure
Agent replied · 13 June 2024
Thank you for your 5* review. Best wishes, Tracey.
5/5
GoogleGreat help by Pedro Lopez and very friendly persons
Agent replied · 13 June 2024
Many thanks for your 5* review. Regards, Tracey.
5/5
GoogleExcellent service Pedro Lopez. Thankyou for assisting me.
Agent replied · 13 June 2024
Hi Jo, thank you for taking the time to leave your comment and 5* rating. It is appreciated. Best wishes, Mark
5/5
GoogleVery helpful in our property search
Agent replied · 13 June 2024
Thank you for your 5* review!
1/5
Googleterrible agency, very bad communication and organization
Agent replied · 13 June 2024
I was very disappointed to read your feedback. We take all customer feedback seriously, if you would like to provide us with further information please feel free to email details to review@countrywide.co.uk. Regards, Maryjane.
1/5
GoogleTerrible. No concept of communication of customer service
Agent replied · 13 June 2024
Hi Rachel, I'm sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind Regards.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
5/5
GoogleVery helpful, great communication
Agent replied · 13 June 2024
Being helpful and making sure that communication is a priority are just some of the customer service levels our Gascoigne Pees team in Guildford aim to excel at and I am please to read Nicola, that in your opinion or team managed to reach this high standard and was worthy of your 5* review. Thank you very much, Scott.
5/5
GoogleSam Chandler from the Guildford branch was a pleasure to deal with, he made the whole process of moving apartment smooth and hassle free, no job too big or too small. Would highly recommend his expertise.
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
GoogleExcellent customer service, very welcomed and looked after! I will definitely be referring this store to family and friends
5/5
FacebookExcellent staff,professional and a really well run office
5/5
GoogleRating only, no written review.
Agent replied · 26 May 2025
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
1/5
GoogleRating only, no written review.
Agent replied · 9 January 2025
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 9 December 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
TrustpilotGreat Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gascoigne Pees Guildford
How many reviews does Gascoigne Pees Guildford have?
Gascoigne Pees's Guildford office has 492 reviews across three platforms: 411 on Google, 3 on Facebook, 78 on Trustpilot (across the whole business).
What is Gascoigne Pees Guildford's rating?
Gascoigne Pees Guildford is rated 4.4 out of 5 across all 492 reviews, and 4.7 out of 5 on Google from 411 reviews.
Has Gascoigne Pees won any awards?
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Where is Gascoigne Pees's Guildford office?
Gascoigne Pees Guildford, 193, High Street, Guildford, GU1 3AW.
