5/5
Excellent customer service, very helpful lady on the lettings desk
Agent replied Β· 25 August 2024
Thank you, Paul

Trusted Agent profile Β· Grimsby
Verified
β β β β β
246 reviews across 1 platform
First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
Part of Lovelle, see every office.
Lovelle's office in Grimsby, at First Floor, is rated 4.0 out of 5 across 246 reviews on 1 platform, including 246 Google reviews rated 4.0.
Every review we hold for the Grimsby office, from every platform, shown as written. First names only.
5/5
Excellent customer service, very helpful lady on the lettings desk
Thank you, Paul
5/5
Very helpful staff. Always willing to help with anything. Would highly recommend Lovelle service.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to review our services ! Lovelle
5/5
A friendly and Helpful team, we sold our house overnight! Nothing was to much trouble - thank you.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review. We hope you have had a lovely Christmas and we wish you a fantastic New Year! Lewis.
5/5
It's really good to know that you can visit their website for rental or sales of houses, flats and bungalow.
Thank you for taking the time to review our website. We hope you found what you was looking for. Lovelle Bacons
5/5
Lovely staff, very helpful and friendly! Highly recommended! 5 stars for being professionally! πππππ πThank you everyone! β¦
Thank you for such great feedback. Lovelle Bacons
5/5
Very helpful and reassuring staff very pleased with the service provided everything explained well and questions asked were answered promptly and efficiently the communication was without fault
5/5
Very efficient team, highly responsive and friendly. Great to deal withPositiveResponsiveness, Professionalism
Thank you Ian for taking the time to leave a lovely review. As always it's a pleasure acting for you whether that be on behalf of a sale or purchase. Speak soon, the sales team.
5/5
Very pleasant helpful staff, no problems, would recommend o an anybody
Thank you so much for the review :)!
5/5
Very helpful and efficient team. Professional attitude and friendly staff. Kept us up to date throughout. Would recommend.
Thank you so much MR & MRS Blow for the feedback. We always strive to provide the best service and it makes us proud when customers take the time to leave such positive feedback.
1/5
I have been waiting for a reply from Letting management for months. No point phoning. They don't call back even when they guarantee you they will be in touch. Emails don't get a reply either.NegativeResponsiveness
5/5
Very friendly atmosphere staff good too.
Hi Mr Parker, Thank you for taking the time to review us. It's nice to be getting back to some form of normality, thank you for popping in! We hope to see you again soon.
5/5
Fantastic customer service from a very friendly team. Thank you for your hard work.
Thank you for continuing to use our property management service and your kind comments. Lovelle Bacons
1/5
Would never use again, numerous telephone calls not returned, not a very professional service, unhelpful staff.
Oh dear Rosie. Can you message us privately with specific details and we will have someone look into this straight away for you. The email is enquiries@lovelle-property.co.uk This is not the sort of service we strive hard every day to deliver, we would like to understand what has happened here and put it right if we can. 31.10.17 Rosie we have over the weekend searched our sales, lettings, surveys and commercial department databases to try and find your details. We have no record of a relationship with you. We have received no private message from you allowing us to look into this matter. We can only assume you have place the review against the wrong company.
1/5
Are you all ignorant or what?
Hello Mollie, thank you for taking the time to leave us a review. As with the below review that was left at the same time as yours, we have been unable to find you as either a current or past customer or enquiry on our systems (we have 7 years of records). We would love to understand more about how we can improve our service if you could take the time please to either call or email this through to us then it will be made a priorty. We look forward to hearing from you.
5/5
Very reliable for sorting any problems that arise . Extremely helpful and friendly staff .
Thank you for letting us know.
1/5
Absolute awful company I could go on forever but haven't got all week
Hi Gemma, thank you for your time today. Iβm pleased to confirm that we have been able to resolve your issue successfully. Weβd like to wish you and your family well in your new property. Kindest regards
1/5
BOOKED THEM FOR A VIEWING. THEY NEVER TURNED UP Thanks.
Hello Mr Hale, thank you for your comments here. I have tried to call you today to discuss this. Our viewing agent was at the property at the allotted time yesterday as we had a number of people viewing the property at the same time. We'd be happy to book you another appointment to view the property on your own. Please call the office on 01472 500700 option 3 to discuss. Look forward to hearing from you. Kind regards, Sam
2/5
Ok. Need to keep up with the repairs on their rental property's
Hi Nicola, really sorry to hear your feedback, however I can see no record of your being a tenant of ours. maybe your surname has changed? I would love to receive more feedback from you, please feel free to email me directly at: s.wright@lovelle-property.co.uk as we do value feedback and how we can improve our service. Of course Lovelle Bacons does not own any properties itself and we therefore aim to work with both tenants and Landlords to resolve any issues.
5/5
Fantastic lettings team, nothing too much trouble, great communication. Canβt praise them enough. Would definitely recommend.
4/5
Never had a problem so to me they are great
Thank you for the review Nathan. Much appreciated.
4/5
Brilliant estate agents
Thank you for taking the time to leave a great review! Lovelle Bacons
5/5
Rating only, no written review.
Thank you :)!
5/5
Helpful and friendly staff
1/5
Rating only, no written review.
Hi Michael, Can you provide some further feedback on the review please, we'd love to know where you feel we can improve?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovelle's Grimsby office has 246 reviews across 1 platform: 246 on Google.
Lovelle Grimsby Sales is rated 4.0 out of 5 across all 246 reviews, and 4.0 out of 5 on Google from 246 reviews.
Lovelle Grimsby Sales, First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR.