Trusted Agent profile · Greenwich
★★★★★
1,082 reviews across 2 platforms
279-283 Greenwich High Road, London, SE10 8NB, SE10 8NB
Winkworth's office in Greenwich, at 279-283 Greenwich High Road, is rated 4.1 out of 5 across 1,082 reviews on two platforms, including 223 Google reviews rated 4.8.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotNishi Shah at Winkworth
Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.
1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Dear Peter, At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience. As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly. Thank you in advance.
5/5
GoogleI've known and worked with John Mook for years on a number of property purchases, he's an honest, straight talking estate agent which is very refreshing in modern times. Would highly recommend.
5/5
GoogleWinkworth did an excellent job of renting our home, finding reliable tenants quickly. Fixes were not an issue and items were dealt with quickly and efficiently. Communication was easy and the agents were always responsive.
5/5
GoogleI just purchased my first property, which was a flat in Greenwich that Winkworth managed. It seems a long time ago that I had my first viewing. However, throughout the long process, John Mook and Guy Epps have both been extremely helpful, friendly and accomodating to all my needs. They have been very responsive to emails and phone calls and have followed up promptly on my requests. This has helped a lot and has made the buying process a lot smoother. I would definitely recommend Winkworth as an estate agent.
2/5
TrustpilotOpen houses for rentals - no thanks!
This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotOutstanding Service
Thomas Syms was a fantastic agent who made the process of selling my slightly complicated flat smooth and trouble free. I don't think the sale would have gone through without his dedication.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExcellent service
I let my property through Winkworths in Kensal Rise.I recently had the property completely refurbished and decorated. Michael did a brilliant job of organising all the tradesmen and making the process quick, efficient and very smooth. His input and suggestions were extremely helpful. Aaron also did a brilliant job of getting the property let quickly. The process was very professional and efficient. They are always very friendly and helpful to deal with.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotAngela and her team are AMAZING
Angela and her team are AMAZING! She secured a very quick sale for my house achieving a good amount above the asking price and helped me secure my purchase under the asking price. But where they really really shine is the personal service ironing out the ‘impossible’ scenarios. I was going through a tricky personal time with my Mum in hospital when a neighbour started misbehaving about a nasty notifiable weed which looked as if it would completely scupper the sale, she stepped in with advice, support and telephone numbers.They offer a polite, honest efficient service, so helpful and I contact as a friend as well as a BRILLIANT Estate Agent.No hesitation to recommend.
5/5
TrustpilotVery professional Team!!
Very professional approach of the whole sale team !Especially Nicola who has showed very high standards of the service in handling my case and amazing work ethic !!Highly recommended!! Thank you again!Maksym.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleJust a note to share my appreciation to the team at Winkworth for providing outstanding service in selling my property. Their professionalism, expertise, and dedication made the entire process seamless and stress-free. I truly appreciate the efforts they put into marketing my property and guidance throughout the negotiations. The hard work and support from Guy and the wider Winkworth team was consistently provided throughout the process. Their commitment to achieving the best outcome did not go unnoticed. Thank You
5/5
TrustpilotWinkworth Greenwich Guy and the team …
Winkworth Greenwich Guy and the team Thanks so much for all the help and assistance and hand holding to make my sale goes as quickly and smoothly as possible They do say it is one of lifes great strains ,well with your help it never seemed like that so all my thanks for all the time and work you put in and making it such an easy experience Many Thanks
5/5
TrustpilotWe'd recommend
We worked with Guy while buying our first property and found Winkworth Greenwich very responsive. They drove along the process, even during delays with solicitors. We would recommend and would work with them again!
We're happy to see that you had a 5-Star experience at Greenwich. Thanks for sharing!
5/5
TrustpilotThomas Syms - Breath of fresh air!
Thomas Syms, take a bow! An ultra-professional from first meeting right the way up through to exchange and settlement. Plenty of obstacles from the bank, valuer and wider economy, but you took the problems in your stride and showing a level of calmness and pragmatism that will see you go far in your industry. Cannot thank you enough for the clear instructions and prompt reply to my (million) questions! Looking forward to working with you again at some point in the future. Cheers, Simon.
Thank you so much for your kind words, Simon. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
GoogleI've had a good experience renting through Winkworth so far. They have been very reliable, especially Connor who always responds quickly and deals with everything promptly. I would recommend renting through Winkworth.
5/5
GoogleThe staff in Winkworth went extra mile to assist in the trying to get the flat rented . They were professional and friendly and I would highly recommend ! Alison ; Sharon ; Jon and team were superb . I will definitely use again . Thank you Winkworth .
Thank you Nim. It was a pleasure working with you and we will look forward to doing so again in the future. Jon
1/5
TrustpilotAwful!!! Please use ANYONE else!
They don't even deserve the one star but you have to put it to be able to leave a review. Awful doesn't come close to their service!!First time for us selling a house and the branch manager convinced us they were the ones to do it. Promised us "professional photographs", "dedicated sales team", "great communication and follow up from viewings" and "expert sales agents".We received literally NONE of what he promised. The photographs were not great, let alone professional. The estate agent using a professional level camera, does not equate to professional photos. Some of them weren't even focused properly, they were taken at very poor angles and the first photo that everyone saw online, which was of the front of the house, had almost the entirety of the neighbour's house in it! So people didn't even know which house was for sale!! Even one of the people viewing made that comment when they got to the house. As for communication and follow up from Winkworth, there was none. We unfortunately had to chase them for ANY feedback and even then we just got poor excuses of they "hadn't spoken to them yet" (6-7 days after a viewing), "we left a message" etc. We're not the kind of people that get offended if someone doesn't like the house enough to buy it, but the agent should at least let the client know if the viewer didn't want to take it any further. We were even told that a couple of the viewers were "very keen" yet had zero follow up on them. One couple who we were told were "super keen" even had a follow up question for us regarding broadband speed, for which the answer was "gigabyte high-speed fibre" which is the most positive answer you can get and then. . . nothing. No follow up call from the agents like they'd promised they'd give us.One of the agents Max, was great and he was the only positive thing about the entire experience with Winkworth, but even he didn't follow up from the viewers follow up question, just left us hanging.The sales agents are honestly nothing more than a poor mans tour guide. Giving bad advice like "knocking through into the garage" for more living space (which is actually taking away space to do that), instead of suggesting a conservatory or small extension. 🙄Also, how difficult is it to turn lights off after a viewing?! Given the current extortionate charges for electric it is simply unprofessional not to turn lights off, not to mention costing the client money. The branch manager of the Hellesdon office is utterly patronising, condescending and goodness does he love to mansplain!Please, please save yourself the disappointment and frustration and use a different estate agent. Don't waste any time with Winkworth, get yourself someone who will actually do the job properly and professionally and sell your property.
Thank you for your review, could you please provide your name and surname for us to check the issue on the system so we can investigate it properly for you? You can send it to clientrelations@winkworth.co.ukThank you.
5/5
GoogleGuy and Nick from the Greenwich office were a pleasure to work with and made the process of buying my first home as smooth as possible. Both were on hand to deal with any questions, always replied promptly and remained professional throughout the process, which was a real help for me going through the process of buying a home for the first time.
5/5
GoogleWe've had a brilliant experience with Winkworth Greenwich as tenants. They've been amazing from the start.. super professional and always quick to respond and take action. Kerry, in particular, has been an absolute star throughout. She's always on the ball with communication and goes out of her way to sort any issues!
5/5
GoogleWinkworth were exceptional during the sale of our flat. Guy in particular was tenacious and helpful in pushing the buyers' solicitors, despite them being particularly challenging, and managing all the communications with the chain and our solicitor. He was instrumental in getting the sale and our onward purchase across the line and we owe him a debt of gratitude!
Hi Mike. Thanks so much for your kind words. Its much appreciated. Wishing you all the very best for the future. Guy
1/5
TrustpilotPLEASE BE AWARE BEFORE SIGNING UP
Dear potential clients of Winkworth Estate Agents, I would like to make you all aware before you think of signing a contract with this incapable organisation. Firstly a viewing took place at my property, which I later found footprints all over my brand new cream carpets, on another occasion my wall got damaged by a client that viewed my property so I made contact with the Director regarding costs to fix this, but was told it’s not their responsibility to supervise your property during viewings. Secondly, the communication and lies regarding clients positions and the ongoing lack of support quickly come to light that we had chosen the wrong agent. Lastly, my advice to you, would be to never to go with Winkworth as the whole experience was something I wouldn’t want anyone else to go through. We have wasted an entire 4 months with this agent, with much regret!Been blocked by winkworth for honest feedbackWinkworth Estate Agent Eaton Office Norwich
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
TrustpilotWinkworth - Appalling Service
Winkworth, Sunningdale, Appalling Shoddy ServiceThe service we had to endure from Winkworth over the last 2 years was atrocious. Fortunately the rental has now ended and we have been able to leave Winkworth. We will certainly never use them again. They have absolutely desire to deliver a good service, you call their office and invariably the call is not picked up. The lady in the letting department is off on holiday or sick more often than not, it is a rare day you call and can be put through to her. Your emails are not replied to, you have to chase for an answer. The tenants told us that the lady from the letting department pointed out faults in the house (faults that we were not aware of). They failed to collect the correct amount of rent for the last year of the rental, they had taken their fee for rent collection but had not provided any level of service for this charge. Their recent rental valuation was low in comparison to other agents, they had totally disregarded the current conditions in the rental market, you cannot trust their guidance. I would highly recommend that you do NOT use Winkworth unless all the other local agents have closed down.
Sarah many thanks for the review, I am sorry you have not felt the service was to your standard. Having successfully let the property for 2 years the rent has always been paid on time and on both occasions good tenants have been placed in the property. We were not managing the property, so we would not comment on faults within the property, I know we successfully negotiated the cleaning costs for you at the end of the tenancy which I know you were very happy about. We manage and rent collect a vast amount of property in Sunningdale and the surrounding areas and this is the first 1 star review we have ever had. I wish you all the success with the new tenant and agent. Anthony from Winkworth.
5/5
TrustpilotGreat experience letting
Great experience with letting my property with Aaron and team from Winkworth. He has been very helpful, positive and friendly through the full process. Aaron has helped with each step.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWinkworth Shepherd’s Bush
I only dealt with Winkworth Shepherd’s Bush on Uxbridge Road and can honestly say it was my worst experience as a tenant. All of the good reviews seem to be from landlords and people having their houses let for them, they only care about making money from these people and not about the tenants. Sophie Feighan was the most unprofessional, either clearly very new to her job or just awful at it, taking forever to collect our information and asking us for the same things two or three times which we had already provided easily and make a contract, I actually had to ask in the end please can we have a contract by the end of today or I don’t think we would have got one before the tenancy was due to start. Endless phone calls to get any updates or confirmation. Coming towards the end of our tenancy we had two separate people contacting us (one of them Karen Buckley who I expected more from being high up in the company) for meter readings, keys handing in etc which again we already provided the first time, there is absolutely no communication between staff so be prepared to repeat yourself lots of times and get frustrated. The final straw was they actually sent the deposit back to the wrong account after we confirmed it with them twice?! Luckily it was still the account of someone who lived there but not the one we specified and had been checking all day for the money. Completely unprofessional, rude and slow at their jobs. It’s not worth the effort required for the high fees they charge for an awful service.
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