Trusted Agent profile · Greenwich
★★★★★
237 reviews across 2 platforms
38 King, William Walk, Greenwich, London, SE10 9HU, SE10 9HU
Truepenny's Property Consultants's office in Greenwich, at 38 King, is rated 3.9 out of 5 across 237 reviews on two platforms, including 182 Google reviews rated 4.1.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleAna Apostu has been extraordinarily helpful and professional in dealing with my Flat. It is reassuring to know that a genuine human being cares about the Landlord and the property. I am very impressed with Ana's work ethic, professionalism and spot-on communication skills.
5/5
GoogleIt was our first time moving into a private flat in London which was quite scary but everyone at Truepennys was really, honest, friendly and helpful and made our search much less stressful. Valencia was particularly lovely and helpful with our viewing.
5/5
GoogleWalked into Truepenn'ys for some information about letting out my property, Mariam was professional and courteous. She offered lots of information that was practical, much of which I was not aware of. No sales pressure like other agents. Such a refreshing change.
5/5
GoogleI recommend the Truepenny's Estate Agent Greenwich. Especially, my property manager, Ana Apostu is wonderful! She is so communicative, professional, and helpful. As a tenant, I'm so glad that I could meet her as my property manager. Thank you again Ana!
5/5
GoogleI've had several interactions with Sarah Gillett recently. I've found her to be very proactive and takes the time to listen to what we're looking for, without being pushy. I also appreciate that she provides a balanced view of what's going on in the market. In these changing times, it's important to find estate agents who you can trust and Sarah has certainly gone a long way to demonstrating that Truepenny's stands out in this respect.
5/5
GoogleMariem at Truepennys is brilliant- so responsive and helpful. I needed to track down some post sent to a previous address; she contacted the new tenants and sorted this for me within minutes of me emailing Truepennys. Thank you Mariem!
5/5
GoogleI recently dealt with Ana, Property Manager, at Truepenny's Greenwich, regarding a change to my tenancy agreement. I found her extremely professional and helpful, going above and beyond to help resolve the situation. I'd highly recommend this agency!
5/5
TrustpilotFor someone who had no prior experience…
For someone who had no prior experience of being an home owner, thus experience has really help me become more equipped in terms of thee entire process. Their assistance and transparency has been super and I would definitely recommend anyone, especially first time buyers into using their services..
5/5
GoogleWe’ve rented through Truepenny’s and they were really wonderful, on the case for every query we had. We mostly dealt with Ana for the last part of our tenancy and she was great. Highly recommend her!
5/5
GoogleI’ve been staying at one of their properties for a year now, and it’s been a great experience. They’re super quick to solve maintenance issues, and their maintenance team is lovely. They’ve always been kind and patient with us. A special shout-out to Valencia and Mariem for being so dependable, quick and making our stay really enjoyable.
5/5
GoogleWallace has been so helpful, unlike my solicitors.. basically done their job.. thank you
5/5
GoogleWhat an amazing experience with two beautiful women, Valencia and Mariam who helped me with my journey of obtaining a property. You ladies are absolutely legends keep up the good work and thank you. I highly recommend them.
5/5
GoogleI had a very good experience with Anastasia . She was helpful , kind and patient in showing us around . She even waited for us to come check the place because we were getting very very late
5/5
TrustpilotGreat service from Tyler
Tyler from East Dulwich Truepenny's lettings was amazingly efficient, helpful, kind and patient helping me fill in a licence application today.
5/5
GoogleHighly recommend Trupenny's, they have been extremely dilligent, helpful, active, warm and friendly in all things regarding to the sale of my property. Special mention to Sarah & Chloe for their great work
1/5
TrustpilotNegative experience with seller-oriented agency
We started the property viewing in SE24 with a very positive experience. Everyone we spoke with at Truepenny’s was a delight. Made an offer but was asked to go higher, which we did. Offer accepted, however, right before the completion weekend, we viewed again and it’s full of cracks throughout the flat - learnt the property is damaged, two walls are subsiding and two surveys suggested monitoring until 2024 as underpinning would be expected.Discussed with Truepenny’s and got advised that insurance will cover it without any evidence of this being presented. When researching house subsidence, it is advised that subsidence decreases the value of a property from between 20% to 25%. Proposed 20% off but got told all the seller would offer be £2k off (less than 1%) which was unbelievable. Tried to close the deal as we had come this far, going down from 20% off to 13%, but Truepenny advsies 1% off is the maximum or they will cover the cracks and put it back on the market. We were shocked to hear this as two surveys suggested to monitor until 2024 and not fill in the cracks but they wanted to hide the cracks so they can carry on selling.Management team did get in touch asking if there is room for negotiation but we told them the maximum we can go is 13% is the max we can do so as to try and meet the seller in the middle. Truepenny’s then stopped replying and ignored our emails. We think they’re very seller-oriented firm and now we wonder if when we first viewed the property it had already had the cracks covered over anyway. I would strongly advise anyone to do a homebuyer survey before purchasing in case something has been hidden on purpose . After wasting 5 months and nearly £4k this experience ends very badly. It was such a shame as we thought they were brilliant in the beginning but now we would definitely not recommend Truepenny’s.
5/5
GoogleI am a landlord residing in Hong Kong. Miss ana Apostu has taken over to look after my flat at Vertex Tower. She has been very helpful and thoroguh in following up with the move -in problems encountered and left behind by the former agent. She nicely introduced herself to me and the tenant and has taken intiatiave to follow up on the issues. In the recent incident when the tenant asked for a rent reduction claiming ; that the flat is in a bad condition, Ana has offered her advice and opinion that there is no reason for a rent reduction, she also took intitaive to do an inspection of the property and made report to help justify that the flat is in good conditiont; and she had made arrangments to fix up those items needed. I am very happy with her service and feel comfortable that she will help to follow up with the matters of the flat. yours faithfully, Eva LI Yee Wah
5/5
GoogleTruepenny's Charlton are a great, friendly team, who are super responsive to tenant needs, and make for a smooth rental experience. Georgia-Lea is a real asset, and went the extra mile to ensure we were always well looked after, and that our Landlord was doing his bit. Thanks Truepenny's!
5/5
GoogleI had an excellent experience looking for a flat, which is rare with London estate agents. Hayden was extremely professional and helpful, answered all my questions and was always easy to reach - the team worked swiftly, transparently and effectively. Would recommend for landlords and tenants alike.
1/5
TrustpilotWORST AGENCY (scammers)
From all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam in a while
5/5
GoogleFantastic service from Truepennys right from initial enquiry of selling my flat, through all the difficulties and queries in the sales process to completion. Highly recommend. 5 stars! Thanks to Connor especially for his time and diligence.PositiveResponsiveness, Professionalism
1/5
GoogleFrom all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam ever.
5/5
GoogleExcellent service. We moved in 8 days after making an offer on our rental property. Super speedy service with attentive and helpful agents. Would recommend and use again.
1/5
TrustpilotTerrible Agency
I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
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