Trusted Agent profile · Greenwich
★★★★★
505 reviews across 2 platforms
123-125 Plumstead Common Road, Plumstead, London, SE18 2UQ, Greenwich, SE18 2UQ
Robinson Jackson's office in Greenwich, at 123-125 Plumstead Common Road, is rated 4.1 out of 5 across 505 reviews on two platforms, including 287 Google reviews rated 4.9.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
GoogleJust completed on our house sale via Robinson Jackson and wanted to thank the team for such an amazing job. A special thanks to Luke for helping us along the way and guiding us from start to finish. Will be recommending you to all of our friends and family.
Dear Ellie, Many thanks for your kind words, I will ensure that Luke is aware of your review and we very much hope to assist you in the future. Best wishes
5/5
GoogleWhenever I have had any communication with Robinson Jackson it has always been professional, polite and informative. Sadie today was exactly just that too. She listened carefully and showed interest in what I have been looking for.
Dear Saiqa, thats a lovely review thank you and it's great to hear that our Sadie is continuing the RJ tradition of helping our sellers and buyers through and through. Best wishes, Spencer Humble, Branch Partner.
5/5
GoogleWe were so happy with our experience using Robinson Jackson to sell our house. Spencer and his team were so helpful and professional throughout. We cannot thank them enough. Thank you all! Hayley & Kenan x
Dear Hayley and Kenan, Thanks so much for your kind words, it was not an easy one but we were never giving up! So glad all is done and wish you every happiness in your new home. Best wishes, Spencer and the team
5/5
GoogleLiam was brilliant, lots of helpful information about the area, thank you Liam!
Thanks so much for the kind words. Liam will be delighted and will do all that he can to help you. Best wishes, Spencer Humble, Robinson Jackson
5/5
GoogleSidney - viewing went great and I like the professionalism and clarity about every thing. Thanks a lot
Hi Manish, Thank you for your 5 Star review. We are glad that Sidney was able to make everything clear to you. Many Thanks, Connor, Robinson Jackson
1/5
TrustpilotI had a very bad experience with this…
I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.
1/5
TrustpilotROBINSON JACKSON Contributing to the poor living conditions in the UK
I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.
5/5
GoogleI would like to give a big thanks to Adele who made a huge effort to make my exchange happen. She ran the show. She deserves a bonus and a pay rise. Legend.
Thanks so much for the kind review which I will be sure to pass on to Adele. Personal reviews always mean so much to our team so thanks and best wishes in your new home. Kind regards, Spencer
5/5
GoogleGreat experience, Liam is super helpful! Thank you so much!
Many thanks for your kind words and review of Robinson Jackson Plumstead. I am happy that Liam was so helpful. Best wishes, Spencer Humble, Robinson Jackson
5/5
TrustpilotLacey was great
Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.
5/5
TrustpilotHad a great experience with Robinson…
Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!
5/5
GoogleSidney- Thank you so much for your time and service. Really appreciated 🙂 …
Hi Rejina, Thank you for your review, we appreciate your kind feedback! Many Thanks, Connor Robinson Jackson
5/5
GoogleSidney it was great meeting you today. thanks for being so helpful at my viewing!
Hi Bobby, We are very pleased that Sidney was able to help you out with your property search! Many Thanks, Connor, Robinson Jackson
5/5
GoogleI attended a property viewing today and was very pleased with the service. The representative(Sadie) was friendly, professional, and approachable. Thank you.
Many thanks for your kind review of our Sadie. I know that Sadie will work hard to find you that dream home. Best wishes, Spencer Humble, Robinson Jackson
5/5
GoogleI am pleased to review Robinson Jackson, who provided exceptional service throughout my property buying journey. From helping me view the property to handling the offer process and acceptance from the seller, their professionalism and dedication were evident. Mr. Spencer Humble, Hazel sheehan, and Adel McDonald were instrumental in ensuring a smooth experience from start to finish. Even when there was slight delay in the process, Robinson Jackson kept me well informed and maintained prompt and transparent communication. Based on my experience, I highly recommend Robinson Jackson as fantastic company to work with.
Thanks so much for the kind words and review. I really hope that you are happy with the house and will enjoy it for many years to come. Kind regards, Spencer
5/5
GoogleI was really happy throughout the process and service provided by cannor and sidd. They are really honest and helpful..
5/5
GoogleSidney , I like this property. But kitchen looks like small. But all perfect.
Thank you for taking the time to leave us your feedback. We hope to assist you further and help you find the perfect property. Many Thanks, Connor, Robinson Jackson
5/5
TrustpilotI would like to recommend…
I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company
5/5
GoogleThe whole team has been super helpful from start to finish. Often providing us with information ahead of our own solicitor! We were both first time buyers and honestly a bit clueless re the process: Adele, Hazel and the rest of the team helped facilitate communications across all parties always in a timely and courteous manner. I would highly recommend them!
Daniela thanks so much for the kind review and we all hope you are very happy in your new home. Best wishes for the future.
5/5
GoogleEfficient friendly service, Sadie arranged a viewing quickly, much appreciated
Thanks John for the kind 5 star review! We hope that we can find you that dream home. Best wishes from us all here at Robinson Jackson Plumstead.
5/5
GoogleSo pleased with the service we received. Connor & Stuart were both very helpful and provided all the information we needed.
Many thanks Miles for your Kind review of Robinson Jackson. We will ensure that Connor and Stuart see your kind words.
1/5
TrustpilotAvoid Robin Michael Jackson
For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.
5/5
GoogleSidney Today i visit the property is very niche very cooperative
Thank you for your 5 star review, we are very glad we were able to assist you in your property search. Many Thanks, Connor, Robinson Jackson
5/5
GoogleVery happy, Liam was friendly and knowledgeable and answered as many of our questions as he could openly and honestly.
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