Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
ESTHER · 14 June 2024
★★★★★ 5/5
GoogleIvan & Spencer were helpful, patient and professional. I would recommend
Ryoko · 26 October 2023
Agent replied · 25 October 2024
Dear Ryoko, Thanks so much for your kind words and I do hope that Robinson Jackson Plumstead can assist you in the future. Best wishes, Spencer
★★★★★ 1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
Mohamad · 10 January 2026
★★★★★ 5/5
GoogleDecent bloke - helped over the phone
Marcin · 15 November 2025
Agent replied · 22 November 2025
Marcin thanks for the wonderful review of Sidney in our lettings team. Best wishes from the whole team at Robinson Jackson Plumstead
★★★★★ 5/5
GoogleThe process of renting was very new to me but Connor and Stuart made it seamless, they were very helpful and attentive from start to finish. Couldn’t recommend using these guys enough!
Emma · 28 April 2024
★★★★★ 5/5
GoogleWe bought a period property in Woolwich through Robinson Jackson. Spencer and his team were very professional and accommodating throughout the entire purchase process. Spencer and Darren were helpful in arranging multiple viewings to progress our purchase. We encountered a number of hurdles during the process and the Sales team made great efforts to resolve them to our satisfaction.PositiveResponsiveness, Professionalism
F · 26 October 2021
★★★★★ 1/5
TrustpilotFrustrating offer confirmation form
The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange.
Vas · 11 July 2025
★★★★★ 5/5
GoogleWe sold our house through them last year. They’re significantly cheaper tan other agents so I was thinking “hmmm what’s the catch?”
Turned out there wasn’t one! They valued and sold our house higher than others, they were charming, responsive and super efficient throughout the whole process from beginning to end. Plus super nice under my hassling.
We also bought our house via them.
Would recommend to anyone.
Ruth · 26 October 2022
Agent replied · 25 October 2024
Dear Ruth, what a lovely review thank you so much. Wishing you all the very best. Kind regards
★★★★★ 5/5
TrustpilotStrood Branch, Highly recommended
recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.
Harley · 9 April 2024
★★★★★ 1/5
TrustpilotAbsolutely appalling!! Avoid at all costs...
Absolutely appalling. We reviewed their website about their procedures with COVID and viewing properties. My parents who are cash buyers were looking to view a bungalow were told that they could not view the bungalow due to the fact that they had not sold yet?! They are in a fantastic position and are keen to find their dream home but were told by Nick the branch partner that they could not do this. When I pointed out that this information is not shared on the website he simply kept repeating that they had to have sold to be in with a chance of viewing. But this information is not anywhere on their site so I said it cannot be enforced if the rules are not clearly stated it is total misinformation at a high level. I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? Customer Service you can appreciate at its very best! as an ex estate agent I’m dumbfounded. In this day and current climate he was happy to turn people away. Lost business on a potential sale in excess of £400,000. A real clever business move .. business idiot of the year. Avoid at all costs.
Tracey · 5 August 2020
Agent replied · 26 October 2024
Good Morning Tracey Many thanks for your review. I am disappointed that you have felt the need to leave the review that you have. Especially as you are aware that we telephoned the owner of the bungalow you mention and explained that your parents were very keen to view the property. We asked if they would be prepared for your parents to view the bungalow albeit they are not currently in a proceedable position. As we explained the owner then confirmed they are more than happy for your parents to view when they are in a proceedable position and when the chain below is complete but were not willing to let them view before this. Re your comment I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? You spoke with my colleague first who explained the situation. You then asked to speak to someone that you could make a complaint to and my colleague passed you to myself. I explained the situation to which you were still unhappy and asked who you could escalate the complaint to further. I explained that this would be myself. At no point did I say I am the Branch Partner who are you going to complain too. As discussed yesterday the owners are more than happy to arrange a viewing for your parents when they are under offer and able to proceed with a purchase if they are happy with the bungalow when the view it. Kind Regards Nick
★★★★★ 5/5
TrustpilotGreat letting agency
Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.
Gurds · 28 October 2023
★★★★★ 5/5
GoogleWhat a fantastic team. From Luke at the healm to everyone else in the office, . He truely knows his stuff from the valuation to exchanging contracts they will be honest and steer you through what is definatley a stressful time.
Reccomending solicitors ( who were also fabulous). I cannot fault thier commitment and down to earth manner.
Thanks guys for all your help.
Rachel · 12 January 2023
Agent replied · 11 January 2025
Thanks so much Rachel for your kind words and for putting your trust in us. Best wishes for the future
★★★★★ 4/5
TrustpilotWe booked RJ to sell our home in early…
We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.
Sandy · 12 February 2024
★★★★★ 5/5
GoogleSuper professional and friendly
Ioana · 15 October 2025
Agent replied · 22 October 2025
Thank you Iona, best wishes from us all at Robinson Jackson Plumstead
★★★★★ 5/5
GoogleWould recommend Spencer Humble from Robinson Jackson. He maintained good communication and professionalism throughout the transaction.
S · 26 October 2022
Agent replied · 25 October 2024
Many thanks for your kind review. Best wishes for the future. Spencer
★★★★★ 5/5
GoogleI had a wonderful experience using Robinson Jackson Plumstead. Both Connor and Stuart are very knowledgeable and were able to answer all of my queries with no trouble and that really set my mind at ease. I would definitely recommend using this branch!
Ciara · 28 April 2024
Agent replied · 25 October 2024
Dear Ciara, Many thanks for your kind words and review of Robinson Jackson Plumstead. Sending best wishes from us all.
★★★★★ 5/5
GoogleLibby was great at RJ Plumstead done all of the Tenancy paperwork and kept me informed throughout… great service 🌟 🌟 🌟 🌟 🌟 …
Amin · 28 May 2024
★★★★★ 5/5
TrustpilotMy partner and I have had a nice easy…
My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe
Steve · 5 August 2024
★★★★★ 1/5
TrustpilotRainham/Chatham - Aviod, try other Estate agents
Until your property is rented by RMJ, its a OK. Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay. All this is Full Managed Service.
SS · 15 February 2024
★★★★★ 1/5
TrustpilotRobinson and Jackson Blackfen had…
Robinson and Jackson Blackfen had marketed a property with 'ample off street parking,' which consisted of 2 parking spaces on a driveway. After putting an offer in and getting accepted I asked to view the property again but the branch manager was reluctant to do so. I paid for the searches as he was being pushy then he was more relaxed about a second viewing. After asking again about the parking another estate agent confirmed she didn't know. She sent me the plans and after I checked them, it was clear no parking spaces belonged to the property.The branch manager said he would do what he would to get the matter resolved but obviously he couldn't do anything then he started to be quite rude again and was nit compromising between myself and the seller to re negotiate the price.I've now walked away from the property but lost out on £378 due to searches being paid for.Just be careful. Check everything don't be fooled by their marketing. I've got evidence of the marketing and the plans as they have now since changed it all.
Emma · 9 December 2023
★★★★★ 5/5
GoogleIn selling a property I think it's often quite hard to differentiate between estate agents and know who to choose. What sets Robinson Jackson apart is the progressing dream team of Hazel and Adele. They are an invaluable service in keeping you updated and pushing things along (particularly in my case with a rather difficult buyers solicitor). Highly recommend.PositiveResponsiveness, Quality, Professionalism
Christina · 26 October 2022
Agent replied · 25 October 2024
Dear Christina, thanks so much for your kind review. Hazel and Adele do a wonderful job and they very much appreciate your mention. Best wishes
★★★★★ 5/5
Googletop notch service from Stuart went that extra mile would 100% recommend him and the team.
Harry · 26 August 2024
★★★★★ 5/5
GoogleFantastic service from the whole team, all the way from Ivan & Spencer in sales to Adele in the sales progression team. High level of professionalism and would highly recommend to anybody selling.
Seb · 27 June 2024
Agent replied · 25 October 2024
Hi Seb, thanks so much for the kind words. I hope you are both happy in your new home and thank you for using Robinson Jackson Plumstead. Kind regards
Spencer
★★★★★ 5/5
TrustpilotI bought a house through Robinson &…
I bought a house through Robinson & Jackson and I think they are truly amazing ! Right from the start ( arranging first viewing ) until completion ( less than 3 months later) they have been nothing but super professional and helpful. They have answered any queries within minutes, excellent communication and support. The dates given to me as a guideline ( exchange, completion , etc.) were kept exactly the same from start to finish. The whole team - Natalie, Sam and more were great! Friendly, professional, and helpful , they made the whole process like a walk in the park... Thank you! We are so happy in our new home! Best, Martina
Daniel · 3 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
