1/5
TrustpilotHorrible
I had a difficult experience with the Belvedere branch.
Trusted Agent profile · Greenwich
Robinson Jackson Plumstead reviews in Greenwich
★★★★★
505 reviews across 2 platforms
123-125 Plumstead Common Road, Plumstead, London, SE18 2UQ, Greenwich, SE18 2UQ
Robinson Jackson's office in Greenwich, at 123-125 Plumstead Common Road, is rated 4.1 out of 5 across 505 reviews on two platforms, including 287 Google reviews rated 4.9.
Reviews
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFrom my initial enquiry to the simultaneous exchange and complete on a property, Spencer and his team at Robinson Jackson were extremely helpful in getting this sale over the line. I would highly recommend to friends and family.
1/5
TrustpilotSwerve!
Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money. We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone. In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did! The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand. All in all, this move has become a total nightmare and one that I wish we had not had made. We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!
1/5
TrustpilotStrood branch are hopeless
Strood branch are hopeless They advertise a property's on website you call straight awayThey have a list of reasons why you can’t view You say I have sold cash in the bank they say it’s 10 days before you can viewI guess unless you want a mortgage with them they don’t careStrood seams to be run by youngsters who haven’t got a clue and property Or customer service Feel sorry for the people selling they don’t know that people want to view and are turned away because it doesn’t suit them to show property They were just as bad 20 years ago
5/5
TrustpilotFantastic service provided for the…
Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.
1/5
GoogleWhat an unprofessional, heartbreaking experience. I received my contact to sign today on my purchase, one day after my buyers decided to pull out of the sale, 5 months later! When I was contacting the sales progression team the ladies there made me feel I was being a bother! I have since discovered the buyers were buying another property giving up weeks if not months ago! Robinson and Jackson did a shameful job by never chasing the buyers up! Spencer Humble called me to tell me the sale had fallen through. "Do you know any rich people who could lend you the money? He he"...and, "You weren't exactly inundated with offers were you?". I hope I don't see any nonsense written under this to say that's not true because unfortunately it was.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleBest estate agent in Plumstead
Agent replied · 26 December 2024
James thank you so much for the kind review of Robinson Jackson Plumstead and Woolwich. Best wishes in your new home. Kind regards, Spencer Humble, Branch Partner
1/5
TrustpilotTreated me like I was bothering them by…
Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.
5/5
GoogleThe service provided by this estate agent has been really outstanding. They followed me during the whole process from start to finish and even when things were getting a little difficult they didn’t hesitate to provide their full support by chasing the right people for me. Impeccable service, I highly recommend them to anyone!! A special thanks goes to Hazel, who supported me in the communication with the seller and helped me when the situation got unstable! Thanks guys
5/5
GoogleHad the pleasure of dealing with Connor and Stuart on the rental side, they both came across very professional but personable and so easy to talk to. It really made the difference compared to other companies i spoke to. couldn't recommend enough
1/5
TrustpilotHanged up when tried to enquire about a letting
I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...
5/5
Trustpilot5 Stars for RMJ Sittingbourne
This review is regarding Robinson, Michael & Jackson in sittingbourne (part of the Robinson Jackson group).This is the second time I have used them to sell my property and have again received the same fantastic service. From start to finish they have been great. Very proactive and understand what a ‘sense of urgency’ is. They qualified the buyer well and ensured everything was in place before the stamp duty holiday ended.I have no issue in recommending the Sittingbourne branch of this Estate Agent.
1/5
TrustpilotThe worst of the worst. please do not use
Wow. Why did I not read these reviews before using them. I have basically had the sameexperience specifically with Robinson Jackson Lettings. Ellie, who I have met sounded so promising at the beginning then everything was just a BIG mess, they dont update you, late viewings, they even tried to put in a dodgy tenant just to get rid of my property! Not to mention they charge one of the highest monthly fees 14% including VAT and the highest moving in fee of over £1000 not even including the contract. The worst is they moved in a tenant without doing an inventory, very dodgy and they obviously do not care about your flat and its contents. Filed a formal complaint today. Please do not make the same mistakes that I have done. It is very stressful.
1/5
TrustpilotWill never use again
Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service.Any repairs that were needed they just demanded money with little explanation of what the issue was.When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication.The whole thing was a shambles from start to finish - will never use again.
1/5
TrustpilotImpossible to get viewings
Impossible to get viewings. I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.
5/5
TrustpilotDealt with Sam in the Sittingbourne…
Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.
1/5
TrustpilotFull of talk, no actions..
Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim. I suggest you find an online agent and try and do the viewings by yourselves.
5/5
TrustpilotBrilliant team and amazing job
Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !
1/5
TrustpilotStrood branch dreadfull.
Strood branch dreadfull.They bang on how good they are all they want is you to sign up to sell with them.I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view.Found a 3rd property e mailed Nancie twice does not even reply.I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to viewDecided no point even looking with this company anymore.We have sold our property via Ewe move fantastic service from first phone call sold in under 48 hours
2/5
TrustpilotRude service representatives
I engaged with Robinson Jackson a couple of times for sales enquiries and to view properties. I found their service representatives very rude and dismissive, visibly annoyed at my enquiries over the telephone. On top of that, following my contact with them, I was added to their mailing list without being asked for explicit consent.Although they seem to have a good grip on the local market offering, I believe they should really do an effort to improve their customer service.
1/5
TrustpilotWorse experience of my life they let a…
Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much moreThey didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up
5/5
GoogleFriendly and helpful experience with Liam - always happy to help. Would recommend.
Agent replied · 25 October 2024
Hannah thanks so much for the review. We look forward to handing you keys on the big day. Kind regards, Spencer
5/5
GoogleRobinson Jackson helped us recently in finding a new flat to rent. The team was nice to work with, responsive and efficient. All documents were uploaded to the portal giving us visibility to the whole process. Our questions were answered promptly. I recommend the agent.
5/5
GoogleI choose to use Robinson Jackson in Plumstead because the experience has always been professional and easy. The communication with Hazel and Adele is excellent and the mortgage consultant (Mark Alexander) is amazing!
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