Foxtons Greenwich reviews

★★★★★ 1/5

Trustpilot

My flatmate had come from outside…

My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.

Fred · 9 May 2026

★★★★★ 5/5

Trustpilot

Sam was very helpful with our search

Sam was very helpful with our search, and although we ultimately didn’t go with a foxton’s property, he was extremely diligent and kind.

Clem · 20 September 2026

★★★★★ 5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

★★★★★ 5/5

Google

Layla Williams from Greenwich office has been an absolute pleasure to work with. From day one, Layla has been very friendly and approachable. Not only was she super helpful in finding me the perfect place, she was also there every step of the way, answering all my questions and calming my nerves. Any questions or concerns I had, she was right there with answers and solutions. Thank you!

Ruxandra · 28 April 2024

★★★★★ 5/5

Trustpilot

Professional, punctual, polite, prompt

Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.

Fataneh · 17 September 2026

★★★★★ 1/5

Trustpilot

Foxtons wrongly extended our tenancy…

Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.

Julie · 19 September 2026

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 5/5

Google

Foxtons have supported me every step of the way and made the process of selling completely seamless. A huge thank you to Sam for all his hard work !

Julian · 18 August 2025

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 5/5

Trustpilot

Nathan was my advisor and he did all…

Nathan was my advisor and he did all for our comfort.

Juan · 18 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Trustpilot

Tenants experience

We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.

Ben · 15 February 2026

★★★★★ 5/5

Google

We had a great experience with Foxtons Greenwich, even though we didn’t manage to find a property we liked, we were so impressed with the level of service we decided to leave a review. Sam is the best agent we have ever had a pleasure working with. He was timely, attentive, extremely informed about the current market and regulations, and so so kind. Communication with Sam was quick and easy, and he really understood our needs. I highly recommend Foxtons to anyone looking for their next home!

Aleksandra · 26 November 2024

★★★★★ 5/5

Google

Kudos to Amy for assisting me in finding a place that I can now call my home. Amy has been superb in understanding what I was searching for, presenting me with different options, and ultimately guiding me through the complex UK property purchasing system. She’s been brilliant in her efforts to expedite the process while continuously checking in with everyone involved and ensuring all parties are kept informed. I would definitely recommend Foxtons Greenwich and Amy, particularly for those looking to buy in the North Greenwich area.

Cristina · 5 November 2024

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Trustpilot

The agent

The agent, Hamad was brilliant.

Bill · 18 September 2026

★★★★★ 5/5

Trustpilot

Foxtons Estate Agents

My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.

KK · 20 September 2026

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Google

Alexandre from Foxtons Greenwich was an exceptional professional throughout our house search journey. His diligence, attention to detail, and remarkable patience made the process incredibly smooth. Despite our uncertainty, Alexandre dedicated significant effort to find us the perfect house to buy. His commitment and expertise truly stood out, and we’re grateful for his exceptional service.

Manuel · 29 January 2024

★★★★★ 1/5

Google

Worst letting agency I’ve ever dealt with, avoid Foxtons at all costs Irented Flat 51, Loop Court, Enderby Wharf, SE10 through Foxtons, and I can confidently say this was the worst rental experience I’ve ever had. At the end of my tenancy, the landlord tried to unfairly deduct over £2,000 from my deposit with completely false claims, including £1,500 for “lost rent” and charges for cleaning that were never needed. Rather than protecting me or acting as a fair middleman, Foxtons did nothing. They allowed the landlord to submit these ridiculous claims and held part of my money for over 6 months, even when it was obvious the charges had no legal ground. I had to fight this alone through MyDeposits dispute resolution, where the adjudicator reviewed all evidence and ruled that the landlord was entitled to £0.00. That’s right, not a single penny. Yet Foxtons still kept £180 of my deposit without justification, even after the final decision. I’m now chasing them to return what legally belongs to me. The communication was poor, their handling of the deposit was completely unprofessional, and as a tenant, I felt ignored, unsupported, and disrespected throughout the process. If you value your time, money, and sanity, stay far away from Foxtons. There are plenty of other agencies out there who actually follow the law and respect tenants. I would never recommend Foxtons to anyone.

Kossai · 16 January 2026

★★★★★ 5/5

Google

Divyesh has been my agent for a buy to let for the last 6 years ,had 4 tenancies with not a single day of the property being empty. Even with a new tenancy needed during covid..Divyesh has consistently achieved a smother professional transition every time . Would not hesitate to recommend him.

Gavin · 28 February 2024

★★★★★ 1/5

Trustpilot

I rented a flat in Richmond through…

I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.

B · 9 November 2025