Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotService So Good, We Almost Want More Problems
Owain Wilson is always friendly and in a good mood, which makes every conversation easy and enjoyable. He makes me and my flatmate smile and is great at solving problems quickly. He’s helped us with many tasks and always does a great job. Thank you Owain!
Natalia · 19 August 2025
Agent replied · 25 May 2026
Dear Natalia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotDebbie
Debbie, my estate agent manager, has been absolutely fantastic throughout the entire process. She is incredibly kind, friendly, and always makes you feel at ease, no matter the situation. Her thorough approach really stands out, she pays attention to every detail and ensures nothing is overlooked. It’s clear she genuinely cares about her clients and goes above and beyond to provide excellent service. I couldn’t recommend her highly enough.
Romi · 20 March 2026
Agent replied · 25 May 2026
Dear Romi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleLorraine one of the lettings agents at Conran showed me around a beautiful one bedroom. She is very professional and a warm welcoming friendly persona. She sat down and went through everything with me and made me feel comfortable. She showed the property well and highlighted all the best features. The aftercare i received was also extremely good with phonecall followups, and genuinely wanted the best for me. Couldnt have asked for a better service. Thank you Lorraine!
S · 25 May 2024
Agent replied · 22 October 2024
Dear SL, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleIt was brilliant working with Asiah and her team. I can't thank them enough.
The 1st win was, within a month of listing the house I had two offers at the higher end of the asking price. Also second win, first offer fell through pretty quickly but they somehow got me a an even higher second offer very quickly.
Third win, even though I made a mistake of finding a not so good solícitor, and I am being extremely kind), Asiah always kept me up to date, so whenever the buyer was getting impatient because of lack of response from my solicitor. I was be able to chase them to respond. Not only that, she was excellent at managing expectations with the buyer.
So my lesson from this, make sure you hire a good estate agent first and foremost with knowledge of your local area. Conran filled all these requirements.
Second lesson for me is not to hire a solicitor before talking to them. They can easily ruin your sale.
But all ended well anyway. Thanks Conran
Armindo · 26 March 2024
Agent replied · 22 October 2024
Dear Armindo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleVery positive experience in selling my flat through Conran Charlton, particularly through Michael John and Hulya Veli. I have been in conversation with Michael for almost 4 years about his advice around the sale of my flat given it has been impacted by cladding. The service and counsel was both personal and professional. Hulya was great through the sales process once that had kicked off - communicative and helpful from start to finish. A happy client - thank you Conran!
William · 26 March 2024
Agent replied · 22 October 2024
Dear William, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleConran Charlton were with me every step of the way for the sale and purchase of my properties. Asiah was our main agent and was excellent at managing our viewings on our sale, giving feedback and getting us the sale! Then the follow up with chasing buyers/sellers/us/solicitors, Asiah never dropped the ball and made sure it went through. Michael (Manager) was so great with giving us market advice and insight/vision. We also used their mortgage service (which I have written a separate review for) and they have been looking after my mortgages for 10 years now.
Marianne · 25 February 2024
Agent replied · 22 October 2024
Dear Marianne, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to our teams when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
GoogleExceptional: Debejah Morrison is exceptional has strong negotiation skills, excellent market knowledge, and a personalized approach.
Well-presented: She has exceptional appearance made sure their listings are enticing and well presented.
Expert: She offered an expert advice on property values and market trends.
Professional: Was professional and reliable.
Genuine: Really showed genuine care and support.
Efficient: Realised Debejah had an efficient and effective work process.
ROYAL · 27 November 2024
Agent replied · 11 December 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
TrustpilotI could not select a better property management company
As a landlord, I've had more than my fair share of problems in the leaseheld flats I own. Georgina at Conran's has worked so patiently and professionally with my tenants, the contractors, the freeholder and me to get everything ship-shape in every instance, over years. I honestly couldn't have chosen a better management company for my 2 flats. The peace of mind I get from knowing Georgina/Conrans is on it, is no small feeling.They're also a great bunch of people which always helps!
Jenny · 28 November 2023
Agent replied · 22 October 2024
Dear Jenny, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAfter a nightmare of a situation with a previous potential purchase that fell through (with a different agent), Jodie has been a breath of fresh air with my current purchase. She’s been sensitive to the stressful personal circumstances surrounding it, and has always been contactable when I’ve had any questions or worries. She’s kept me updated every step of the way, and has kept the whole process thoroughly transparent. I will also mention the rest of the team, who have all been incredibly friendly and helpful if I’ve ever called and not been able to reach Jodie immediately.
Adding to my previous review to say thank you to Danielle who has been handling management of my property whilst I am abroad. Super efficient communication, and always friendly and supportive.PositiveResponsiveness, Professionalism
Tanya · 27 November 2023
Agent replied · 22 October 2024
Hi Tanya, I am so pleased that Jodie and the rest of the Conran Charlton team have looked after you so well. Sorry to hear about the previous nightmare and I am happy that we found your happy conclusion.
Warmest regards
Simon
★★★★★ 1/5
TrustpilotAbysmal communication, don't work for seller
Once given an appointment to view, only to have it cancelled within a day or two because "they've accepted an offer". Next, repeatedly phoned and emailed through online property site as well as direct from Friday to Tuesday regarding a property clearly still available on website. No response until Tuesday when a scanty apology saying property sold and sorry you haven't been able to contact us! Conrans know my requirements and they should have informed me of this property, not left me to find it online and then ignore me. When I last looked it was still listed as available.
Upholsterer · 22 October 2025
Agent replied · 22 November 2025
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
Trustpilot5 Star Property Management
As a landlord, partnering with the right management company is crucial for a seamless experience. Conran has consistently provided exceptional service to my tenants, consistently going above and beyond to meet mine and my tenant's needs. I'd like to extend my gratitude to Danielle and Anne for their outstanding contributions.Anne has been a tremendous asset over the years, consistently delivering a top-notch service. Danielle has quickly become my go-to person for addressing issues promptly and professionally. Her efficient and professional approach in resolving any concerns is commendable.I greatly appreciate the team's efforts. Keep up the fantastic work, Conran truly embodies a landlord's dream management company!
Stephen · 16 November 2023
Agent replied · 22 October 2024
Dear Stephen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI both rented and sold my property through Conran estate agents in Charlton and after having to deal with many people in different departments I can safely say that I found each and every one of them very professional in their work, helpful and kind. Yes you pay a little more to have them manage and sell your property but it’s a big weight of your mind to do so! (Special thanks to Kellie who was smashing and saw through the sale of my flat) Would defiantly recommend!
J · 23 October 2023
Agent replied · 22 October 2024
Thank you for your kind review - we are very proud of our sales and lettings teams and are delighted that they gave you the 5* service we aim to give each of our valued clients.
Regards
Kelly
★★★★★ 5/5
GoogleAs a first-time buyer, the process of buying a flat in the Woolwich area listed with Conran Charlton was a very positive experience.
Asiah was incredibly professional, kind, and helpful. She was quick to liaise with the vendors and solicitors to ensure the transaction went smoothly and completed as soon as possible. I appreciated that she was responsive to my queries and kept me updated while the vendor was out of the country and deciding from the different offers that they received.
Overall it was a really great experience! Thank you Asiah! :-)
Andrew · 23 October 2023
Agent replied · 22 October 2024
Dear Andrew, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Asiah, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJust exchanged contracts yesterday for the purchase of my first ever property. Kellie Kemp is incredible - extremely attentive and has your back throughout the whole process. It took almost 6 months with tons of very stressful twists and turns but Kellie kept us all sane and was an amazing intermediary between all parties involved. Honestly don’t think we could’ve got it done without her help. She was available around the clock to assist in any way. Phenomenal realtor and I highly recommend her to anyone looking to buy property in London. Genuine 5/5 for Kellie.
Will · 23 October 2023
Agent replied · 22 October 2024
Thank you so much Will for your review. Congratulations on exchanging - exciting times! Kellie will be delighted with this review - and we agree, she is incredible!
Wishing you lots of happiness in your first home!
Regards
Kelly
★★★★★ 5/5
GoogleAs first time buyers selling our property was quite tricky but the team at Conran Charlton did a great job throughout. We worked with Asiah during the conveyancing and I couldn't have asked for a more effective and dilligent person. She went above and beyond in so many instances and worked so hard to help us meet tricky deadlines. We really appreciate her work and that of the team around her in making it all work out. I would strongly recommend Conran Charlton for their work at every stage of the process.
Chris · 23 October 2023
Agent replied · 22 October 2024
Thank you Chris for your 5* review. Clients often comment on how Asiah goes above and beyond so this is no surprise but always lovely to hear! We hope to be of service to you in the future.
Regards
Kelly
★★★★★ 5/5
GoogleIt took us over a year to sell our house. It wasn't Conran's fault - the property was problematic, and the first buyer pulled out in the last moment, and then another one pulled out, too. Conran's team never gave up on us and kept working tirelessly on finding us a new buyer.
I've dealt with a few of their colleagues - Michael, Hulya, another lady whose name I forgot. But above all, I would like to mention how absolutely brilliant Kellie was. I couldn't have asked for a better agent - apart from her application to duty, she is kind, empathetic, patient, and altogether a wonderful human being. She was always there for me, to answer any query or if I needed support with something else, and I genuinely cannot thank her enough for everything she has done!
Michael · 23 October 2023
Agent replied · 22 October 2024
Wow what an amazing review - thank you Michael. Kellie is a true asset to the team at Charlton and we agree that she is wonderful! I'm glad we got you over the line eventually!
Regards
Kelly
★★★★★ 5/5
GoogleWe felt very well looked after, having Kellie and the team at Conran support us as we bought our first property. We were continually updated and Kellie in particular was happy to answer any questions we had, allowing us to feel we were in good hands. Everything was transparent, nothing was hidden from us, and Kellie kept us informed when often the solicitors couldn't (or wouldn't). She made sure we weren't ripped off and we were very happy with the final negotiated price! An excellent service, and I can't recommend highly enough.
Matt · 23 October 2023
Agent replied · 22 October 2024
Hi Matt, what a lovely review - Kellie will be thrilled. Buying your first property is both exciting and stressful so it's great to hear the team supported you through this. Enjoy your new home!
Regards
Kelly
★★★★★ 5/5
GoogleOlivia has been absolutely fantastic throughout this process! I can't thank her enough for her continued support. I was purchasing a property through Conran and we experienced many delays and frustrations with the legal side of things, Olivia kept everybody in the loop, followed up with conveyancers and supported everybody in the chain! Thank you Olivia, you have been amazing!!!
Diane · 15 November 2025
★★★★★ 5/5
GoogleMy letting agent was Morgan. She was very kind and professional. She even followed up with me when I was a bit late for the viewing (I got lost!). She’s very approachable, pleasant, and always smiling, which made the whole experience comfortable. She also mentioned the garden and kindly showed it to me, even though I believe it wasn’t included in the listing. She didn’t miss out on any detail for sure! I really appreciated her attitude and professionalism.
Jerizza · 15 October 2025
Agent replied · 22 October 2025
Dear Jerizza, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleI had a pleasant experience during my first viewing. Lorraine was amazing, welcoming and attentive. She took the time to answer all our questions, making the process smooth and stress-free. I also viewed another property with a different company the same day, and the difference in customer service was like night and day. Thank you, Lorraine, for making the experience so positive!
Khaled · 16 October 2024
Agent replied · 22 October 2024
Dear Khaled, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotDebbie is always as prompt and…
Debbie is always as prompt and efficient. Thanks!
Niina · 17 April 2026
Agent replied · 25 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotDebbie Lewis is an Angel and she is…
Debbie Lewis is an Angel and she is quick and resolute!🫶🏻
Julia · 20 March 2026
Agent replied · 25 May 2026
Dear Julia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleI had an amazing experience renting a property with Lorraine as my agent. She was incredibly professional, responsive, and made the entire process so smooth. Her attention to detail and willingness to go the extra mile truly set her apart. If you’re looking for someone who genuinely cares about finding the right rental, I highly recommend Lorraine!
Yazhou · 18 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWould highly recommend using Conran Charlton to sell your house. We also used Conran for our onward purchase! Special mention to Ben who was excellent throughout,
Will · 18 October 2025
Agent replied · 22 October 2025
Dear Will, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
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