Trusted Agent profile · Greenwich
★★★★★
1,295 reviews across 2 platforms
1 Crescent Arcade, 279 Creek Road, London, SE10 9EJ, Greenwich, SE10 9EJ
Chase Evans's office in Greenwich, at 1 Crescent Arcade, is rated 4.7 out of 5 across 1,295 reviews on two platforms, including 301 Google reviews rated 4.6.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotKin Lee was amazing in helping me sort…
Kin Lee was amazing in helping me sort out the change of tenancy. He was really easy to get hold of and also was super helpful in the process. Thank you once again Kin!
Hi Djenaba! Thank you very much for your kind review, we are so glad to hear Kin Lee could help you.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience working with Abhijit . From start to finish, they were professional, responsive, and genuinely helpful. They made the whole process much smoother and were always available to answer any questions or sort out any issues quickly
5/5
GoogleI had a seamless experience moving into my new rented apartment, thanks to Shabir. They were efficient, responsive, and made the entire process stress-free.
Thank you for taking time to review our services. Chase Evans
5/5
GoogleShabir was absolutely amazing through the whole process 10/10. Very responsive and knowledgeable. Never had such an amazing experience in the property market before!
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotSale of flat
Ginny Pattini did a great job driving through the recent sale of my flat. Thanks Ginny. Recommended.
Thank you for your review, glad to hear Ginny could help you.
1/5
TrustpilotDO NOT USE CHASE EVANS!
THE REVIEWS ARE MANIPULATED!In the first 2 months you moving in, they will offer support and help, but for the problems they coulnd't fix, they will tell you to wait. So that in the end of the first 2 months, they will ask for reviews! Which normally turn out good. You can see that the reviews are very general, and not from end to end (Unless they wrote themselves, obviously).However, the problems come after that!DEPOSITS NOT ABLE TO CLAIM!After my end of tenancy, I hired professional cleaners + leave their items in a black bag in the room. However, when trying to get back the deposits, they charged me for not cleaning + not keeping their items (they didnt bother to check the black bags, even when I asked them to). Furthermore, for the doors that were unable to use from the beginning, and the doors they couldn't fix when I asked them, THEY CHARGED THEM TOO!! Also, for any items or cracks on the wall they could find, they would use against you. It doesnt matter if the check-in and check-out report is the same or different, they would charge for any damages they see in the check-out report! What funny is that, this flat is like 10 years old. So yes, more than 90% of my deposit was gone.Like I said earlier, the problems they couldn't fix, they will leave it. This happens to my balcony door, which can not be locked. I'm living on the second floor, but next to my flat is a small storage that you can climb from. Some nights can be hard to sleep knowing you are living in a not-so-peaceful place.
Hi Sudo,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotChase Evans is really irresponsible…
Chase Evans is really irresponsible agent. They are super slow on maintaining stuff and irresponsible in handling documents/procedures when tenants leave. They sent a check-out report after I moved out over 40 days and then did not reply to the email until the dispute right elapsed (3 months after the moving date). It is my responsibility to raise a dispute with My Deposit, but can Chase Evans say it is coincident for them to mention the dispute right on the first day it expires and they have no responsibility when no one answered my email?The reason for the lateness is so ridiculous. The property manager left the company and no one take care of my case? They sent the guidance of deposit at the beginning of the tenant contract and did not mention/explain it at the end of the contract, then waited until the deposit dispute right elapsed to reply to the case. It is a huge trap for the ones who have less tenant experience and are innocent. Please consider carefully before you choose Chase Evans!!!!
Hi Ngoc,Thank you for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotReally helpful friend
Really helpful friend. Big thanks to Danish for helping with my deposit and chasing after my roommate.
Thank you for your review Alexander, glad to hear Danish could help you.
5/5
TrustpilotHanna is professional and efficient in…
Hanna is professional and efficient in handling our renewal. Highly recommend Chase Evans.
Thank you for your review Cheng, glad to hear Hanna could help you.
5/5
GoogleShabir made everything easy and stress-free. He paid close attention to details, always replied quickly, and made the whole process very smooth.
Thank you for taking time to review our services. Chase Evans
5/5
GoogleI viewed two flats and Georgia was very professional. Unfortunately my bid wasn’t accepted by the seller.
Thank you for your review Kasper, glad to hear Georgia could help you.
5/5
GoogleShabir was excellent from start to finish when I was getting my flat. There were no delays and everything was clear and efficient!
Thank you for taking time to review our services. Chase Evans
5/5
GoogleI had the pleasure to talk on the phone to a very kind and caring agent, his name was Shabir and he explained to me everything I needed to know. He also went above and beyond by being very honest on how the process of getting a property would be for me, considering my financial situation! No agent have done it for me until now, they have just waisted my time!
Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Mariam. She was professional, helpful, and went above and beyond to provide excellent service. I truly appreciate her support and would highly recommend her to anyone looking for a reliable and dedicated professional !
5/5
TrustpilotI have been a client for over 10 years
I have been a client for over 10 years. Chase Evans has always been very professional.Current renewal was handled very well by Gladys Kiala, who was fast, accurate communication and market information provided timely making it a joy to deal with Chase Evans.I strongly recommend anyone (especially if you are overseas) to use their services.
Thank you for your review Ram, glad to hear Gladys could help you.
5/5
TrustpilotKin Lee has been a great help in the…
Kin Lee has been a great help in the renewal process and his communication with the tenant!
Thank you for your review Ka, glad to hear Kin could help you.
5/5
TrustpilotVery helpful and given proper advice.
Bailey Chan has been very helpful and given proper advice.
Thank you for your review Jerry, glad to hear Bailey could help you.
5/5
TrustpilotStayed in a beautiful property managed…
Stayed in a beautiful property managed by chase evans for 3 years. Never had any issues and our stay was very peaceful. Great job everyone!I don't remember everyone helped me during my stay here, but some names I remember and did a great job are Molly Pariyanukul, Aurora Li, Chin Yip, Martin Krivka...
Thank you for your review, glad to hear Molly, Aurora, Chin and Martin could help you.
5/5
TrustpilotKimberly Fernandes was very kind and…
Kimberly Fernandes was very kind and helped me a lot. Thank you for helping me when I needed it most. The reply speed was also very fast
Thank you for your review, glad to hear Kimberly could help you.
5/5
TrustpilotKimberley Fernandes was again very…
Kimberley Fernandes was again very helpful in getting my problems solved. She chased the landlord for approval very fast which helped me a lot. Good work.
Thank you for your review Samantha, glad to hear Kimberly could help you.
5/5
TrustpilotThanks to Aldo for making easier the…
Thanks to Aldo for making easier the whole renting process and answering all my questions in timely manner.I highly recomend him!
Thank you for your review Rocio, glad to hear Aldo could help you.
5/5
GoogleMohammed was super helpful in finding us a property and communicating with the landlord. Would definitely recommend him and chase evans!
Thank you for your review Imogen, glad to hear Mohammed could help you.
5/5
TrustpilotThey're always really helpful and their…
They're always really helpful and their response time is good. Recent experience with Molly Pariyanukul was great.
Thank you for your review, glad to hear Molly could help you.
5/5
TrustpilotGreat service
Danish has been a great help throughout our tenancy and our moving out process. He has shown he really cares about the tenants he works with and has been proactive at every opportunity.
Thank you for your review James, glad to hear Danish could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
