Benham and Reeves Woolwich reviews

★★★★★ 5/5

Google

I can’t recommend Miles and the wider team, Shaun and Edelyn, highly enough. Miles has gone above and beyond in managing my property, always keeping me informed and offering balanced, thoughtful advice. His approach is professional, thorough, and cost-conscious, which I truly appreciate. Throughout a particularly tricky issue with damp, Miles took the time to explore every possible cause, consulted multiple experts, and made sure we weren’t spending money unnecessarily. His attention to detail and commitment to finding the right solution has been invaluable. Shaun and Edelyn have also been incredibly supportive and efficient, it really feels like I have a team I can trust looking after my property. Their communication is always clear, and they’re quick to respond whenever anything needs attention. If you’re looking for a lettings team that genuinely cares, I wouldn’t hesitate to recommend them.

Nitesh · 25 March 2025

★★★★★ 5/5

Google

Chloe and Edelyn made the lease signing process smooth and were incredibly helpful throughout. Chloe especially has been a responsive and proactive property manager, highly recommend her and the team. I did have one less positive interaction with another team member, a male colleague, whose communication style could sometimes come across as a bit rude perhaps unintentionally. That aside, the overall experience was handled efficiently.

Cindy · 9 August 2025

★★★★★ 5/5

Google

To be honest, if Sean didn't work here, I probably would have chosen another agency. Sean works responsibly and is trustworthy! Any problem can be actively helped and solved by him without being arrogant or procrastinating at all. Sean is the most valuable and outstanding agent in this company. Deserves a big thumbs up. 👍👍👍👍This company is a better place because of Sean. Thank you! asha Jihu

Asha · 16 April 2025

★★★★★ 5/5

Google

Excellent Service from Benham and Reeves I recently rented an apartment through Benham and Reeves, and I couldn't be more pleased with the exceptional service I received from their team, especially Shaun and Edelyn. From the very first interaction, they demonstrated professionalism, attentiveness, and a genuine desire to ensure I found the perfect place to call home. Shaun was incredibly responsive, answering all my questions with clarity and providing valuable insights into the properties. He made the entire process smooth and stress-free, guiding me through each step with patience and expertise. Edelyn was equally fantastic, ensuring all paperwork and logistics were handled efficiently. Her friendly approach and keen attention to detail gave me full confidence that everything was in capable hands. Both Shaun and Edelyn went above and beyond to accommodate my needs and made what can be a daunting process feel effortless. I highly recommend Benham and Reeves to anyone looking for a reliable, customer-focused agency. With Shaun and Edelyn’s outstanding support, I couldn’t have asked for a better experience. Thank you for helping me find my ideal apartment!

Haylie · 22 September 2024

★★★★★ 5/5

Google

Dinesh was the seller's estate agent for our purchase, and he is amazing. We wouldn't have been able to close the deal without him. Over 5 months he went above & beyond in helping us deal with many different stages and parties in this process - mortgage valuator/solicitors/surveyors/viewings/price-negotiation/searches/removals. He was always attentive, available and incredibly patient with our questions or concerns (which were many as first time buyers). He was generous and balanced in his advice. He genuinely wanted this to work out for all parties involved, and it did! I highly recommend working with him. Thanks Dinesh, and Benham & Reeves!!

Varun · 8 June 2025

★★★★★ 5/5

Google

This is great property. it's very comfortable, easy to commute and also very peaceful Shaun Tan has been helping me alot with my demanding (especially on long distance communication). He handled letting process perfectly. I'm fortunate to have person like him to help to handle my property. Really strong recommended Shuan to anyone who wanna letting your apartment

Bee · 13 January 2025

★★★★★ 5/5

Google

Absouletly five star service. We recently relocated in the UK and it was our first time renting a property here. Working with both Shaun and Edelyn was fantastic throughout the process. But especially, special thanks to Shaun, he helped us with each step from start to finish. Since we are new here, we had some difficulties but he supported us accurately in each time. Shaun is excellent in this job. Without any hesitation, I highly recommend them.

Ridvan · 23 October 2023

★★★★★ 5/5

Google

Update Dec ‘24 1.5 years into my tenancy. I have done a full 180 on my initial view over the year. Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules. I can now say that I’d recommend B&H to any of my friends.

A · 14 December 2024

★★★★★ 5/5

Google

Miles has been an excellent agent while managing my property. He’s responsive, professional, and always kept me updated with clear communication. I really appreciated how smoothly everything was handled.

Li · 24 July 2025

★★★★★ 5/5

Google

We reached out to Benham & Reeves for a property we were interested in which was no longer available, however, Shaun let us know of a new listing which was about to come onto the market which met our specs. We viewed the apartment the next Monday, and made an offer the same day. Shaun from Benham & Reeves was prompt and helpful in securing us a good offer for the place. The offer was accepted the next morning and we were so happy as this was our first official permanent home after immigrating to the UK. The process thereafter was very smooth with everything being organised for us from start to end with the assistance of Edelyn, who has been very helpful in making the administration as easy as possible. All utilities were set up with the relevant suppliers by Edelyn beforehand and ready the day of our arrival which eliminated a lot of stress from the move. A professional clean of the apartment was done before we moved in. Overall, we’ve had a really good experience & thank Shaun & Edelyn for all of their assistance throughout the process.

Saiyuree · 23 October 2022

★★★★★ 5/5

Google

Shaun was fantastic in helping us get an apartment. He was professional, attentive, and made the process seamless from start to finish. Thanks to his prompt communication and support, we found the perfect place. Highly recommend Shaun and the team!

Maksym · 5 December 2024

★★★★★ 5/5

Google

I loved the way Benham & Reeves professionally handled my Tenancy so far. Right from the beginning with Shaun being so patient and answering all my questions and scheduling to the viewing, it was an amazing experience. But special mention of Edelyn as post the viewing, Edelyn has been simply awesome with her immediate response (sometimes surprising on how she manages that quick Turn Around Time) to her empathy and Customer Centricity, I simply loved the way Edelyn is handling the entire admin process. Benham & Reeves is lucky to have you Edelyn and wish you all the best in your professional career.PositiveResponsiveness, Quality, Professionalism, Value

Samir · 23 October 2021

★★★★★ 5/5

Google

Edelyn is wonderful! She is kind and helpful. We avioded many troubles as she always paid attention to details on a timely manner. We hope Edelyn will continue to support us whilst we are staying at Woolwich Arsenal. Thank you.PositiveQuality, Professionalism

Chu · 22 October 2024

★★★★★ 5/5

Google

It has been a great experience. Very easy to reach out anytime needed and friendly service. Shaun was very helpful through out the process. A bit more explanation was needed with the fees but overall it was a smooth pleasures experience. Thanks for the help.

Ozgur · 25 May 2024

★★★★★ 5/5

Google

Shaun at Woolwich has been a great help. He gave a lot of good advice to get the apartment ready to rent, and it rented very quickly at a good market rate. We had a little hiccup immediately after the tenants moved in, and Shaun fixed the issue without any issue. 5* plus

Sharon · 23 October 2023

★★★★★ 5/5

Google

Fantastic service from Shaun and Edelyn at Benham & Reeves Woolwich branch. From my initial enquiry to them marketing and successfully letting the apartment swiftly. Shaun and Edelyn were always on hand to help through the process with all the things that needed doing. They are very professional, friendly and knowledgeable. I highly recommend them. Thanks again Shaun and Edelyn!

Dinesh · 23 October 2022

★★★★★ 5/5

Google

I am incredibly grateful to Shaun at the Woolwich branch. He helped us get a wonderful house under great conditions. Even after we moved in, he handled the repairs and answered all our inquiries so well. I’m especially thankful for his responses to our questions during his days off and late at night. I was discouraged thinking I would have to wait until business hours for a reply, but Shaun got back to us, and it meant so much. I usually don’t leave reviews, but I am so thankful that I had to write one this time. Thank you so much for your kindness and support.

차예원 · 23 August 2024

★★★★★ 1/5

Google

**UPDATE** See Benhams response below. They have shared CONFIDENTIAL information without our consent (deposit amount) which probably sums up their approach. Please remove this immediately. Also, apparently getting a deposit back makes up for the comprehensive damage done to our flat (guess what, the true quantum is multiples of the deposit). Also- they refused to re-enter the flat for an inspection when we suspected subletting. I have this in writing should Benhams wish to dispute. And guess what, the flat was being sublet. There are so many examples of this sort of behaviour - and they were utterly reactive, waiting for us to chase them before ever coming back to us. Other things to note- they did NOT get three quotes (as per service agreement) for works required. There are honestly more examples than you can count of poor service. Genuinely awful. Original Review Put nightmare tenants into our property and then were terrible when it came to dealing with the issue. We ended up with a flat with burn marks in the walls and floors, punch marks on the walls and fridge, urine throughout the bed and carpet of one bedroom etc. The flat was also sublet too. Honestly cannot believe the good reviews here. Maybe we were just unlucky- but you want an agent who will be there for you if there are problems. Benhams are NOT that. Avoid at all costs.

Ben · 24 June 2024

★★★★★ 5/5

Google

We live here comfortably except the lack of broadband and very weak mobile network. Today the Hyperoptic broadband installation was completed and the most significant problem was solved. Shaun is helpful. Edelyn is excellent and enthusiastic. I recommend her to everyone.

Leo · 23 October 2023

★★★★★ 2/5

Google

Not had the greatest experience. The beginning was great, the referencing process went smoothly and they were lovely at first however the issue started rolling in when we moved in. We were told some of the furniture came with the flat we moved in to, when we got there that was not the case. It turns out there was an issue with inventory and they promised to rectify it by buying us the promised furniture. We are still waiting for this however this could also be due to us taking our time picking out what we want. The first issue that arose was on the night I moved in. I was promised parking with the place, and was told that all I had to do was register the car with concierge. Concierge took their time giving me the parking sticker and placing me on the register (this is another issue i will cover later) and yet the next morning I woke up to a £60 fine. I made B&H aware who promised I'll get it cancelled once I appealed it. I appealed it with all the information that one of their agents told me to add and still the appeal was rejected, and if i wanted to appeal it again the fine would go up to £100. When I pointed out to the agency that this was through no fault of my own, I was blamed for not "placing a paper on my windscreen explaining that I was waiting for concierge to give me a parking sticker." Been renting with parking in these kind of establishments for over 7 years, never heard anything so ridiculous. Due to the concierge not placing me on the register as requested, I was stuck outside the car park at 11 Pm after I had been out for work since 7 am. I rang "emergency" security EIGHTY-SIX times and they did not pick up, but luckily someone came out the car park so I was able to go in. The few times I have spoken to security they have been extremely rude, which I have complained about and nothing. The £60 fine has left an extremely bad taste in my mouth, they didn't even offer to contribute towards it or even waiver some fees eg the gym sign up fee. I have also complained about the bathroom (which is mouldy) because it has no ventilation and the toilet water continuously runs, and nothing. There has now been a massive leak which I blame on their incompetence to act quicker. Just a pain overal, if I had known about these issues that I was going to face in a new-build (open since 2022) I would have gone somewhere else, especially for that price.

H · 25 April 2024

★★★★★ 5/5

Google

Excellent service. Everything done very smoothly. Shaun was very helpful throughout the process

Mohammad · 12 February 2025

★★★★★ 5/5

Google

Have used Shaun Tan at Benham & Reeves to let and manage my flat in Woolwich. Shaun and the team always provide a first class service and are very responsive when it comes to answering questions and dealing with tenants.

Vineet · 23 October 2023

★★★★★ 5/5

Google

Dinesh has been absolutely brilliant in doing his job. He is professional, responsive and helpful. I completed my whole purchasing process within 3 months thanks to his help! He has made the whole process smooth! Really recommend anyone who would like to purchase/sell a property with Benhams & Reeves!

Jianan · 23 October 2022

★★★★★ 5/5

Google

Shaun is a great Realtor, I had almost lost hope of finding a house but he stepped in and made the whole process seamless. Very good customer service and he’s always available to answer whatever questions I have. I’ll totally recommend their services any day any time.

Jimoh · 23 October 2022