Every review we hold for the Greenock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am delighted with the service provided by Nicola and Emma , the Greenock lettings team. Both are professional, friendly and helpful with the level of support they provide second to none. Their knowledge of the area has enabled me to build a good rental portfolio and they have ensured that I always have very high quality tenants.
I would recommend the Greenock Slater Hogg Lettings team to any landlord or prospective landlord.PositiveResponsiveness, Quality, Professionalism, Value
Linda · 26 October 2021
Agent replied · 25 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotOh god, avoid avoid!
where to begin, first they lied about things that would be done before moving in, they wernt. they never delt with any repairs at all, two months later still nothing was done so i decided to end the tenancy after having never spent a single night there. one month later and have had not heard a word regarding the return of the deposit. I would strongly advice to avoid them at all costs, every step with has been a nightmare and cost me circa 4 grand with nothing but wasted time to show for it.
Mark · 23 April 2024
★★★★★ 5/5
GoogleKieran and David have been a great help selling our place for us. Good communication and support.
Victoria · 11 July 2025
Agent replied · 8 October 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Googlewe had quite a time from march 2020, house sold. covid -19 put a halt to sale
After covid-19 we tried to sell with financial restrictions several people had to pull out of sale
We had reached a low point and i called off the sale.
The staff at Slater Hogg Greenock did as they had done through the 6 month before an after covid-19 rallied round, supporting us.
In particular a Catherine McKean who managed to get me to see sense
well done Catherine, because of your help we sold the house 3 days later.
Superb company superb staff, willing to listen have a chat and a laugh i will use again an highly recommend them to any one who is thinking of seeking an buying
Jim ThomsonPositiveResponsiveness, Quality, Professionalism, Value
Jim · 26 October 2020
Agent replied · 25 October 2024
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotTerrible customer service
Trying to sell our property I call the Greenock office several times, left messages but I was not called back.
Decided if this was a benchmark of responsiveness I don’t really want them representing me. The risk of missing or upsetting potential buyers was quite frankly unacceptable.
I’m baffled how this old, strong branded company fails on the very basics of customer service.
We have gone with a competitor and the service is night & day
Iain · 25 June 2024
★★★★★ 5/5
GoogleThe best experience I've had in renting through an estate agents. Nicola and Emma were so helpful and friendly.
Madeline · 26 October 2022
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAvoid this company if you are selling a…
Avoid this company if you are selling a property. I am a cash buyer found a property I was interested in. It was not under offer and was going to a closing date in two days time. The estate agent claimed they were too busy to show anyone else around the property, despite me giving anytime availability. At the same time everyone in the office was laughing and joking obviously not that busy then. The seller could potentially be losing out thousands because of their actions.
Scott · 11 March 2024
★★★★★ 5/5
GoogleExcellent service as always , Nicola and Emma were exemplary and very professional in their work and assistancePositiveProfessionalism
Brett · 26 October 2022
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service good communication staff are very helpful and pleasant
Caldow · 18 August 2025
Agent replied · 8 September 2025
Thank you for your kind words! Our team strives to provide excellent service and communication for our customers. We are so glad that you had a pleasant experience with us. Your support means the world to us! #HappyCustomers #GreatService
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNiall and Olivia are an excellent team, very professional and responsive in follow up and talking through any questions or challenges.
Linda · 22 April 2025
Agent replied · 22 June 2025
Thank you for your kind words, we are thrilled to hear that Niall and Olivia exceeded your expectations! We strive to provide top-notch customer service and are always here to address any questions or concerns you may have. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience and outcome with SH. Easy process and good communication. Happy to use again for upcoming flat sale.
Lynsey · 11 May 2025
Agent replied · 22 June 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy wife and I sold our house through the greenock office and I’ve got to say how blown away by the outstanding service We received from the whole team . Catherine , Nicola & Gillian in particular were very good!!
Within 2 weeks we had between 5-6 really interested couples through the door , and a couple of weeks later we had accepted a great offer . This was vital for us as we needed a quick move due to the kids starting a new school etc . Absolute first class service and I would send any of my friends and family to this office in particular due to the personal , quick & amazing service .
Jamie · 27 October 2019
Agent replied · 25 October 2024
Hi Jamie, many thanks for your wonderful 5* review and recommendation. I'm delighted to read of the excellent service you received from the team at Slater Hogg & Howison. Best wishes, Tracey.
★★★★★ 5/5
GoogleAbsolutely delighted with the fantastic service from Slater Hogg in & Howison in Greenock.
We have used Slater Hogg twice in the last 2 years and both properties have sold within a week of going on the market.
Slater Hogg make everything easy from sending out their valuer, photographer and the home report surveyor.
Special thanks go to the mighty “A” Team Catherine, Gillian and Georgina thank you all for the professional 5 star service you all provide.
I would have no hesitation recommending Slater Hogg & Howison to any family and friends who were thinking of selling their property.
You guys are simply the best
Charlotte & Nigel Lorimer
Charlotte · 27 October 2019
Agent replied · 25 October 2024
Thank you Charlotte for taking the time to leave us your detailed 5* review! I will, of course, make sure your kind words are forwarded to our local Slater Hogg & Howison team. Kind regards, Scott
★★★★★ 1/5
GoogleFeedback: I was added to their database in November, have been pestered repeatedly by multiple members of staff to push me to buy. Firstly, had a viewing of a flat by Georgina, she didn’t really want to chat and more or less wanted me in and out. She also repeatedly called me the wrong name which I later had to correct her. After around a week, she called to ask if I’d made a decision. I advised her (again) that I wasn’t going to be making a decision till the beginning of December. I then spoke with Catherine who called me to see if I’d made a decision and advised of an experience I had four years ago with the mortgage advisor, was more or less called a liar on the phone that this never happened after the mortgage advisor slammed the phone down on me when I couldn’t attend an appointment. I’ve been sent two properties and because I haven’t arranged a viewing now I’m being asked if I want to be removed from their database? Why? I haven’t bought anything yet? 😂 Do you want my business or not? Your practices are from the Stone Age. Give up the hard sell, it’s arrogant, aggressive and puts people off.
Alan · 27 October 2018
Agent replied · 25 October 2024
Hi Alan, thank you for taking the time to leave us your feedback. I am sorry to learn that you had not been happy with the service you received from the mortgage advisor four years ago. We do always aim to provide a very good level of customer service and I am sorry if we have fallen bellow this standard. Your feedback will be presented to the Retail Performance Director who looks after the local area so that your concerns can be addressed locally with the team. If you would like to discuss any further issues you have experience or would like to for me to pass on any further feedback, please feel free to e-mail us directly at review@countrywide.co.uk. Kind regards and best wishes on your future house hunt. Scott.
★★★★★ 5/5
GoogleJust sold our house through Slater Hogg, Greenock and was impressed by the level of service. The quote from David for selling was the most competitive with Home Report for free and once signed up the level of service didn't drop. Catherine managed our sale and was so easy to work with, always there at the end of the phone (or called me back quickly) every time I needed her input. Gillian, was also very helpful too. We were also happy with the quality of the photos and video and how quickly we went from agreeing to sell with Slater Hogg to when it went online for sale to selling our house. All in all a very good team effort. We didn't need to use any of their other services.
Linda · 27 October 2018
Agent replied · 25 October 2024
Thank you Linda for taking the time to leave us with your wonderful 5* review of the service you received from Slater Hogg & Howison in Greenock. It was great to read that you were impressed by the level of service you received and all in all a very good team effort. Best wishes, Emma.
★★★★★ 5/5
GoogleBeing a first time buyer, I didn't have clue about the process of buying a house. The staff at SH&H were incredibly helpful, friendly and reliable. They were in touch throughout the entire process making the whole experience pleasent and painless. Absolutely delighted with our house and can't thank the staff at SH&H and Ross enough.
Michelle · 8 February 2025
★★★★★ 5/5
GoogleFantastic service from slater hogg. They provided my home report as part of the cost of the sale and the girls in the office were very friendly.
My property sold STCM within 5 weeks and I got the full home report value, which really isn’t easy in this market.
There mortgage advisory/financial services service is also available, and that is well worth doing too.
Thanks again to Catherine and Alistair and co for helping me make the big move!
Jonathan · 27 October 2018
Agent replied · 25 October 2024
Thank you for the great 5 star review.The Slater Hogg & Howison team in Greenock are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleDelighted to work with the Team at Slater Hogg, Greenock branch on the quick rental of property. All staff extremely helpful and kept me up to date with progress at all times, highly recommend Slater Hogg for property rental
Lorraine · 28 May 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Lorraine Dymond. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely OUTSTANDING service from Team Olivia and Niall. Uber-Professional, seamless, informative & Superfast throughout. Billy O
Billy · 10 February 2026
★★★★★ 5/5
TrustpilotIt was a nice easy and efficient…
It was a nice easy and efficient experience. The agents were nice and friendly. Everything was dealt with in a timely and orderly manner.
Raphael · 23 January 2024
★★★★★ 5/5
GoogleWhen my wife and I decided to move to a different apartment, we had the pleasure to meet with Olivia and Niall from Slater Hogg & Howison. So far, they have been incredibly helpful and kind. Always ready to help and available to chat if we're having some issue.
Luca · 11 January 2025
★★★★★ 1/5
TrustpilotShocking sales tactics
Viewed a house they were selling and put in an offer. During a conversation it was inferred that the seller would only accept our offer if we sold our house through them. I asked if that's what they meant in case I mis-heard and they repeated it. I questioned if this would not present a conflict of interest and was told no. Checked with another estate agent and they agreed with me (we weren't selling through them so it wasn't just to get our business). Wouldn't touch Slater Hogg with barge pole!
Jane · 25 March 2023
★★★★★ 5/5
GoogleGreat service, great communication, catherine is excellent
David · 23 April 2025
Agent replied · 8 July 2025
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service and communication. Catherine is a valued member of our team and we are glad to have her on board. Thanks for choosing us! Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotInconsiderate or sheer incompetence
Inconsiderate or sheer incompetence.
I have sent several contact forms requesting the home report for a property I'm interested in purchasing, that was all.
The first time, they called and left a message asking me to call them back. No explanation as to why they were calling and not sending me the home report.
I then sent a second one explicitly stating that I did not want a call. This was ignored and they called anyway. Still giving no information as to why they were calling or why they wanted me to call back. All I wanted was the home report.
This makes me feel like they are hiding something or are looking to pressure me into something since this is far easier by phone than by email.
I would recommend to avoid them and their parent Countrywide as well.
Callum · 14 December 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.