Trusted Agent profile · Manchester
★★★★★
844 reviews across 2 platforms
22 St. John Street, Manchester, M3 4EB
Hunters's office in Manchester, at 22 St. John Street, is rated 2.8 out of 5 across 844 reviews on two platforms, including 234 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are incredibly grateful to Real…
We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleSarah Kay and Timothy Firth at Hunters Manchester have been so helpful with renting out our flat. We live overseas and couldn't get to the property for completion, they arranged to get the keys, did the snagging list, ordered furniture and blinds for us and found us our tenants. So far, so good! Highly recommend their services. Sarah has been hands on and in touch through out. Thank you so much.
5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
4/5
GoogleA friendly experience with Hunters, especially with Daisy Williams! She was welcoming, professional and always on the ball to help. She made the experience with Hunters for us pleasant.
Thank you for your positive feedback Lizzie, I am happy to hear you were satisfied with the service provided.
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
GoogleMy experience with Hunters has been very good. The renting IT system processed my application smoothly and quickly. As a first time renter, I would especially thank my agent Kye, who is not just helpful and responsible but also explained clearly to us the process and made sure we can move in on time. He responded to our questions promptly and clearly. Other than that, Hunters also executed the inventory in a detailed manner.
Thank you for your kind review.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
1/5
GoogleThis agency is terrible. When I moved in, all four heaters were broken, as well as the range hood. It took 3 months to fix everything. When checking out, the agent used various excuses to deduct the deposit, and I can only get less than 10% of the deposit back. The flat is only 50 square meters, but deep cleaning and removal of tenant’s personal belongings cost me 330 pounds (I moved out most of my belongings, only a few left). And I have to pay for the replacement of a new bed and new pipes. It is said that there is water leaking from the bathroom and sink bath and potentially causing damage to the apartment next door, but it has been proofed that the leaking next door was caused by another flat and I never found any water leaking when I was in the flat. Even if there is any problem with the water pipe, it should be very minor and caused by long-term use, but I have to pay for it fully. As for the bed, the metal framework was broken. As the mattress is thick, I didn't even find it until the agent told me, I don't know if the mattress had been broken before I moved in, because there was no such item in the check-in report. I only have 56 kg. I don't know how I can damage the metal framework by sleeping on the bed. I spent two months negotiating with the agent, but nothing changed. The agent responds very slowly, only once a week on average.NegativeResponsiveness, Quality, Professionalism
We are sorry to hear of the issues you've had if you would like to call the office we would be happy to discuss these with you. 0161 830 5800.
1/5
GoogleI submitted an offer on a listing for sale which was rejected. A few days later the same unit was reduced in price which prompted me to arrange a further viewing to get a second opinion, to which I was advised by Ben that this would be arranged the following day. Having chased this for 4 consecutive days I have now noticed myself the unit has been marked sold and still Hunters have not had the courtesy to respond to me. Disappointing as a buyer but also by ignoring clear interest from a proceedable buyer I would suggest they’re not fulfilling their role as an agent to achieve the best price for their paying vendor.NegativeProfessionalism
Thank you for your review Marcus. We are sorry that you feel a need to give this star rating. Our responsibility is to gain the best possible price for the owner. Our client is pleased with our service. We also have a responsibility to qualify interest. We arrange that all customers attending a block viewing speak with our purchaser assessor. Also your initial offer was too far away from the asking price, I am sorry it was rejected immediately. The block viewing you wished to attend was also fully booked . This block viewing resulted in a suitable offer which has been accepted by our client. If you would like to discuss this further please call Martin on 07711810300.
5/5
GoogleMy husband and I have two properties on the market (one just sold) through Hunters, and I cannot say enough about them. They are extremely professional. hardworking, and pleasant to deal with. We began by dealing with Martin Elliott (the Branch Manager at Hunters), who always answered my emails and queries promptly and thoroughly (even on weekends!). He made arrangements to visit my properties immediately (both are investment properties; I live overseas) and had them up advertised online in no time at all. We were blown away by his attention to detail and urgency in getting this done for us without any waiting time whatsoever. We love the advertisements for both places, too; the pictures and descriptions he used are absolutely beautiful! Ben Cook, the Sales Progression Manager, contacted us within days to notify us of some showings they had for both places, and a week after that, one place had sold. Ben wasted no time in getting us in contact with the company’s on-site solicitor to help us through the process. He has been wonderful to deal with; he is obviously passionate about his work and is always happy to answer my questions and always, like Martin, responds immediately in a very positive manner. The company also has an excellent online portal system where you can enter all necessary information / documentation and track your progress with the sale of your properties. This helps keep everything centralized and very organized for all people involved. In short, this agency has been a massive breath of fresh air after years dealing with other agencies and solicitors during the process of purchasing investment properties. These are the first properties my husband and I have sold, so we expected much of the same that we had been used to (a lot of jargon we didn’t understand, cold and impersonable correspondence, and a general feeling of jadedness). Hunters is the complete opposite of this, and we could not be happier!PositiveResponsiveness, Quality, Professionalism, Value
Hi Tara & Kevin. This is very kind of you. It is a pleasure to work with you. From the sales team & Martin
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
4/5
GoogleSurprisingly helpful, when I was renting, having to deal with certain lettings agents over the years has been awful but Hunters Estate Manchester have been nothing but helpful and responsive and actually give a damn. I moved out of a rented property recently and Hunters were constantly there to assist, especially a chap called Kye.
Thank you for your review. We are pleased you are happy with our service!
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleA big thank you to Hunters for a professional Experience. Especially by Candice as she explained everything so clearly and made it easy to understand. …
Thank you so much for your kind words Albert! I am glad your experience with Hunters and our Property Management have lived up to your expectations.
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Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
