5/5
TrustpilotJames Hodgson was very friendly and…
James Hodgson was very friendly and professional. He answered all my questions and was a pleasure to meet.
Trusted Agent profile · Great Yarmouth
Minors & Brady Ltd Caister reviews in Great Yarmouth
★★★★★
2,137 reviews across 2 platforms
48 High Street, Caister-on-Sea, NR30 5EH, Great Yarmouth, NR30 5EH
Minors & Brady Ltd's office in Great Yarmouth, at 48 High Street, is rated 4.9 out of 5 across 2,137 reviews on two platforms, including 314 Google reviews rated 4.8.
Reviews
Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery happy with the constructive support leading to a sale of our property from Abi in Minors and Brady (Wroxham) office and Cass who dealt with the close out of the sale. Both worked hard to get the job done and with considerable patience !
Agent replied · 25 October 2024
Hi Paul, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleagues Abi and Cass, we will be sure to share your kind words with them. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotClaire Wilson has been very helpful and…
Claire Wilson has been very helpful and kept me updated during the sale of my property
4/5
TrustpilotFrom the outset we were impressed with…
From the outset we were impressed with the forward thinking approach to selling our home. Once a sale was agreed, we were kept informed by Abi Mackintosh of all progress and there was a smooth transition to the after care team. the sale is currently going through and hopefully we will be in by Christmas! Our only criticism was the pressure by one sales negotiator to reduce the price of our property. We had already reduced by £25k and after only a week of the reduced price, were advised to drop again from £500k to £475k. We were not in a hurry to sell and had made this clear from the outset. I am pleased to say that we managed to achieve £515k! I found the regular phone calls regarding us reducing a little off putting but glad we stood our ground and did not drop any further. We were firm with the sale negotiator and this worked. Overall a really good service so far
5/5
TrustpilotHelpful, efficient service
Kirsten was very helpful at getting our home ready and on the market, everything has been very efficient from the start and we have felt fully informed at each step of the process without any pressure.
5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish, especially Claire who went above and beyond to ensure a smooth process. Thank you!
1/5
TrustpilotCan’t stand cold callers!
Can’t stand cold callers, would never use this company based on the way they conduct themselves online especially Sam Burton.
5/5
TrustpilotLovely job done
Minors and Brady made an awkward sale, not caused by them, move along smoothly. Cassandra Creak kept me up to date with regular calls/email so I didn't have to chase for info.Many thanks
5/5
TrustpilotI have found Minors and Brady to be the…
I have found Minors and Brady to be the best letting agent I have ever used ! Sonya Balls looks after all my needs as a landlord and looks after my tenants too and I can't fault them - I have used them now for a few years and previous agents were terrible so thank you for making my life easier : )
5/5
TrustpilotExcellent listing result
Prompt marketing action and helpfully responsive to editing suggestions and detail. Finished listing looks excellent, many thanks Nivea.
5/5
TrustpilotFabulous
Minors & Brady have been really great with information on our buying a house. Cassandra Creak went above and beyond, helpful, polite, friendly and kept us informed at every stage, we cannot thank her enough
5/5
TrustpilotThank you Emily
Thank you Emily for making our viewing at White Farm Line such a pleasure. To the Minors & Brady Directors and leadership please accept my comment that Emily Bygrave is an excellent ambassador for the company.
5/5
TrustpilotA massive thank you to Rosie for making…
A massive thank you to Rosie for making my first time house sell as stress free as possible (minus a few bumps in the road) She was a pleasure to deal with from start to finish
1/5
TrustpilotHorrendously disappointed
Horrendously disappointed, If I could give no stars I would. Minors and Brady are a team of young aspiring individuals which are all around my age bracket, and some of whom I know. I came across a property by accident that happened to be everything I wanted for my first investment. I was very clear to explain my circumstances and also ask the owner of the property, theirs. Turned out they were not in a hurry which was the security I needed to move forwards with an offer. I was so excited when my offer had been accepted and thought it was just a waiting game for the legalities to be processed.I happened to run passed the property 2 weeks ago and noticed the for sale board was finally updated to sold.Today, I had a call after 2 months of no contact, and answered to a lady who casually advised me the apartment was sold as of 2 WEEKS AGO to someone else.She advised the property owner was in a rush to sell and they’ve had her on the phone everyday? I was told she was in no rush and her new property was not ready until January.No one has contacted me for 2 months to tell me this, let alone someone has offered or PURCHASED the property, despite my offer being accepted and also 2 WEEKS LATE.I was advised I can take an email and put it in writing for them, which I swiftly declined and advised Lee can call and speak to me., In which it was like speaking to a child. He took no responsibility, and said there was nothing he can do followed by continuing to gas light me into this being my fault for not explaining I am in a position to purchase the property outright, but at no point was I under the impression that there was any urgency. Dan from the lowestoft branch, (Lee’s cousin, because they’re all friends and related to each other, how Norfolk and unprofessional) has unfortunately had the wonderful experience of my wrath. He so far has take much more accountability despite it being nothing to do with the Lowestoft Branch.. however they still have a chance of making commission as they have my property up for sale.. so that’s more likely to be the reason why. I am going to be escalating my complaint with the assistance of my solicitor but I thought I would come on here to direct potential customers somewhere else. Just a group of young boys trying their hand in the property game. I had high hopes for them, but absolutely AWFUL service.What makes me laugh, is the most is under a certain persons name on ‘meet the team’ it quotes:‘He is dedicated to providing exceptional service and ensures regular communication with each client’ Fabulous! 🤣
5/5
TrustpilotAt a stressful time of moving house you…
At a stressful time of moving house you need a calm voice that listens and assists you with all your needs and Cassandra creak at minors and Brady was exactly that for us she gave us advise and assistance whenever we needed it and we completed today we wish her and the team and minors and Brady all the best Lee & Marie
5/5
TrustpilotHannah recently showed us around a…
Hannah recently showed us around a property. Hannah came across in a professional but friendly and approachable way. Hannah was able to answer any questions that we had and seemed to have a good knowledge of the property.
5/5
TrustpilotSteve was helpful and kind when i meet…
Steve was helpful and kind when i meet him to view the house, he eolain everything regarding the house.
5/5
GoogleThank you Lewis for organising 3 very informative and professional viewings at short notice. We were very impressed with your knowledge of each property but especially your genuinely friendly and understanding manner. We would not hesitate to recommend or use Minor and Brady in the future based on the service Lewis provided today.PositiveQuality, Professionalism
5/5
TrustpilotQuick review
Quick review. A big thank you to Sonya Balls. Really appreciate your help with looking after our property.
5/5
TrustpilotAbsolutely fantastic service from Sonya
Absolutely fantastic service from Sonya Balls. As a new landlord I find the whole process fairly daunting and overwhelming, Sonya has supported me every step of the way with frequent updates, always calling / emailing when she has advised she would, explaining areas I was unsure of. Sonya has really made the whole process so much easier and less stressful for me. She is a super star - thank you!!!
5/5
TrustpilotWorking with Lauren Newby in Lettings
Working with Lauren Newby in Lettings. Lauren is really friendly and helpful and goes above and beyond to help. She is also extremely efficient and has excellent communication skills.
1/5
TrustpilotFire regulations concerns
Our daughter and her friend were looking to rent a flat. They had seen a flat that she liked and placed a deposit for holding, even though it hadn’t been signed off by building regulations. My husband and I were away at the time when she viewed the flat, if we would have been home it would have been very different matter.On reading the description of the property and looking at the photos it seemed ok. However when looking in depth at the property we noticed that the second bedroom ( which our daughter would have been sleeping in) had a long double glazed frosted window. No open window in the room at all, so no fresh air or no natural daylight, but most importantly no exit from the room if a fire had broke out.After several phone calls, my husband had spoke with a member of staff and questioned them regarding this problem. Nobody had any idea if this was safe or not. When being questioned about how our daughter would escape if a fire were to break out the answer was “ there is a fire escape out of the front door down the stairs” that’s all good and well if you can predict where the fire is, if the fire would break out in her bedroom, or the hall she had no escape. We have spoke with several companies, suffolk police and checked the government’s website and the information written about the flat by advertising it as a two bedroom flat is not lawful. It can be advertised as a one bedroom flat with a ie nursery, study, playroom but not a bedroom for sleeping. This is dangerous. Minor and Brady will not return the deposit and has already advertising it again as a two bedroom flat. I feel very disappointed in Minor and Brady customer service it has been frankly appalling. The reason for writing this is to please check out the properties to make sure they have an adequate fire escape. I feel Minor and Brady could have handled this situation differently by advertising the property as it should be.I feel the safety of their tenants should be paramount but sadly this doesn’t seem the case. I feel I should leave on a positive note, they do answer the phones
1/5
Trustpilot4 Lies in 4 days...well done!!
This email to the manager explains our experience!................................................................................Hi, I was told you are the manager at M&B and the person I should write to.Last week, my wife and I visited Anne and Paul at 45 *** ***** Way for a viewing appt. I believe your rep was 'Emily'We looked around the house and it was within our price range up to £380,000.When we finished, we told Emily we would like to put in a starting bid of £350,000 to get negotiations going.Vendor, A*****, told us she wants to move asap as her daughter has stage 4 cancer and the money could help her get treatment. (I'm not breaking any confidentialities here as they told us that they informed you guys of the situation. A***** and her husband also have seen a house they would like to buy.Emily said she would take the offer back to the office and get back to us.From Tuesday through to Friday, I'd called your office and kept getting told the colleague dealing with it is on the phone and would call me back. Of course, no such call came through.Finally, on Friday, a male colleague said they had put the offer to the vendors but it had been refused.My wife and I felt something wasn't right with your company as we had received no contact by email, which I believe is common practice, so decided to visit the couple again in person.A***** was surprised to see us as it transpired that you had told them that very day that they had received no offers! They knew we were very interested on our first visit and we told them they would hear from us.Then she tells us she wanted to put the house up at no less than £400,000, a figure we would not have entertained had you guys been 'honest'. (Here, I left a link to the word 'Honest' as defined by the online Cambridge Dictionary!)Apparently, you told her you would use your 'Tactic' of advertising lower than the asking price to "Bring more people in" (Yeah...sod other people wasting their time and getting their hopes up, eh!)Bottom line is...your Michael Murine company is Lying to the public with regards to the price....Lied to my wife and I about our offer having been put forward...Lied to us about it being refused BUT, and this is the most telling and in my opinion, unforgivable lie...You Lied to the vendors that they have had no offers purely because your aim is to maximise your commission and not give a damn about that poor couple and what they are trying to do for their daughter.Mate...no wonder estate agents are so reviled!Shame on you all.
5/5
TrustpilotCaitlin
Caitlin was very helpful, she was quick to respond and would always help if we had any questions. She kept all of us involved informed and up to date with information. Thank you!
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