Trusted Agent profile · Great Yarmouth
★★★★★
2,137 reviews across 2 platforms
48 High Street, Caister-on-Sea, NR30 5EH, Great Yarmouth, NR30 5EH
Minors & Brady Ltd's office in Great Yarmouth, at 48 High Street, is rated 4.9 out of 5 across 2,137 reviews on two platforms, including 314 Google reviews rated 4.8.
Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
4/5
TrustpilotLovely pleasant agent
Eleanor was really good, she shows up on time and tells you all about the properties, it's pros and features.Although we haven't found our home yet, Eleanor makes it really pleasant experience looking around multiple homes.
5/5
TrustpilotRosie in after sales and Kristen in…
Rosie in after sales and Kristen in marketing both did a great job at the beginning and then the end of the process. The marketing was very professionally done and got viewers in. Rosie kept me informed and kept chasing whoever needed to be chased. Very good service for a competitive rate, no complaints.
5/5
TrustpilotWe recently bought a house through Minors and Brady.
We recently bought a house through Minors and Brady. Rosie was great throughout the process as first time buyers, chasing and providing us with the latest updates on the sale. Would definitely recommend
5/5
GoogleVery happy with decision to use Minors & Brady. We had a quick sale and had accompanied viewings most times and good quality feedback. We also bought through the same agent which had its benefits. Chloe has been excellent in trying to sort the chain and we eventually Exchanged last Friday. I am pleased with the professional approach and good communication throughout. Well done.PositiveResponsiveness
5/5
TrustpilotWorlds above other estate agents I've experienced
Just let my property through Minors and Brady. They are a lovely company and are genuinely interested in helping you find the perfect home. Both Beth Linton and Joe Richards were fantastic along the process and were always happy to answer all my questions - definitely worlds above other estate agents I've experienced!!!
5/5
TrustpilotMegan was very helpful the whole way…
Megan was very helpful the whole way through the journey. She gave us constant updates after chasing both solicitors. Really made the whole process far easier.
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Claire Wilson, our aftersales progressor who helped us with the purchase of our first home and ensuring it went smoothly and quickly.
5/5
TrustpilotPatient and Friendly Continuous Contact
We were selling our flat in London to buy a house in Norfolk. The London sale was traumatic, but Minors and Brady (who were looking after our Norfolk purchase) were incredible every step of the way. It took almost a year from the initial offer being accepted to the final completion, but I received regular check-ins from the team, and a friendly, sympathetic ear when sales fell through, and exchanges were delayed through no fault of our own.
5/5
TrustpilotPROPERY PURCHASE SALES PROGRESSION
We purchased a property sold by M&B, Claire Wilson was our sales progresser, she was great to work with, kept us informed and regulary updated with a friendly and approachable manner. Many thanks.
5/5
TrustpilotCaroline Larke at Minors and Brady
The team at Minors and Brady have been fantastic throughout our sale, especially Caroline Larke, who has been brilliant - Great communication, regular, helpful updates, endless chasing. Polite, efficient, friendly and professional - Thank you!
5/5
TrustpilotExcellent service and support
From the very beginning they were super helpful, very knowledgeable with good clear advice. Cassandra provided excellent support throughout the process. Thank you! I would highly recommend the Minors Team
5/5
TrustpilotGood first viewing with minors and…
Good first viewing with minors and Brady swift process and communication. Magenta was very friendly and accommodating adapting to my mistakes, after going to the house. Would happily use minors and brady again.
5/5
TrustpilotAysegul- great service- fully recommend
Aysegul was extremely efficient in contacting to introduce herself as my point of contact once sale was agreed, empathic, thorough and all round excellent service, thank you
5/5
TrustpilotJames Hodgson was a great guide to the…
James Hodgson was a great guide to the properties, he showed the good points whilst being honest about the work needed. This created a relaxed atmosphere of trust which helped with decision making. Thank you James!
5/5
TrustpilotMinors and Brady
We were very impressed with the service we received from Minors and Brady. The whole team were efficient, very professional and on the ball. Our main contact Macey Wright was excellent
5/5
Trustpilot5 star
5 star rating just sold a property with minors & brady and couldnt be happier, my point of contact Ollee Mortlock was great from start to finish!
5/5
GoogleBeen dealing with Minors and Brady for last couple of months trying to move to Caister. Have now found a property. Service from them has been excellent throughout. Maddie has been an absolute star with all her advise and patience. She has given us so much help whilst viewing. Big thank you. Kim and Mick xxx
5/5
TrustpilotBradley
Bradley Stark was a very pleasant man to deal with and he was so helpful when we made an offer on a property as we were driving home. He went the extra mile to ensure the offer was made as swiftly as possible. I would highly recommend Bradley.
5/5
TrustpilotErica a pleasure to meet
Erica was really very helpful and informative. She knew answers to any questions we had about the house. Also helped with local knowledge of the area.On a personal note it was lovely as my son has Autism and she advised on places I could take him that were sen friendly.
5/5
TrustpilotHouse Sale
The whole team have made this sale sail through. A big thank you to Claire Wilson who has been so helpful and has kept me informed with her weekly phone calls. Thanks again
5/5
TrustpilotWe’ve had a fantastic experience
We’ve had a fantastic experience, in what has been a challenging purchase. Jessica has been extremely helpful and has always been easy to communicate with.
5/5
TrustpilotOur house sold on the first viewing
Our house sold on the first viewing. We were kept well informed all through the process. Great people to deal with . Big thanks to Kyle and Jess .would not hesitate to use in the future.
5/5
TrustpilotIt's been a rollercoaster journey but Thank you Abi & Claire!
It's been a difficult journey selling our property with the prevailing market seeing house prices fall over last 12 months. We initially marketed our property with Minors & Brady (M&B) after moving from another agent who we felt let us down and ultimately valued our house too high.Whilst it was a difficult pill to swallow taking M&B advice in dropping our asking price, it did ultimately lead to several viewings and 2 offers which were above the 'guide price' and between ourselves and Abi we negotiated upwards.In reality, we did most of the negotiating on the sale price ourselves directly with our buyers but credit must be given to Abi, as she had to make several difficult phonecalls to interested parties during the offer stage.Several things didn't transpire correctly with the service initially offered by our valuer with M&B, with a few promises not delivered in terms of brochures and video walkthroughs but our initial dissatisfaction was dealt with quickly and appropriately with a satisfactory outcome for both M&B and ourselves. So whilst we might have been unhappy with certain aspects, I will highlight that they dealt with our complaint both quickly and efficiently and accepted accountability for some errors. No excuses.But enough said, as the real reason for giving a 5* rating is the fantastic after sales service we received from Claire Wilson. She was our dedicated after sales specialist and I can't compliment her enough on the hard work I know she has had to put in! Our chain was quite long and we were in the middle, so trying to get updates from sellers/buyers agents and solicitors had been a mammoth task in our specific situation. Every week Claire has called as she promised just to touch base or with updates. When we've asked her to check on certain aspects, she has been able to go away and at the very least get back in touch immediately with us, even if it's just to say that she hasn't got hold of anyone, so she'll try the following day and without fail she has done that every time! I think without Claire our home selling experience would have been enough to send me bald!Overall our service with M&B may have suffered a false start at the beginning, but we managed to reset our relationship between agent and seller to ultimately get 2 offers on our property within 6 weeks of going on the market, we accepted an offer not far off what we were hoping to achieve. We've now exchanged contracts and nearly reached final completion in a few days time. I still look at Rightmove and so many houses are still on the market when we first listed in December 2023. Whilst it's taken almost 5 months from offer to completion (it's a complicated chain), we have got there and in our price bracket I know houses are not selling quickly, so we are lucky to have found a buyer that fell in love with our house. More importantly, they are from out of area, so M&B managed to get viewings even for people that needed to travel 3 hours.A lot of people have been involved from M&B from initial valuation to completion, but it's important for us to personally commend Abi Mortimer (Branch Manager) who was really great when liaising with our buyers at the offer stage and offering us important guidance as her clients and also Claire Wilson (Senior Aftersales Progressor) for her dogged determination and due diligence to help get our sale over the line. Thank you both!
5/5
GoogleDealt with Chanelle Cutajar who was pleasant and very informative. Chanelle was very helpful and when she didnt know the answer she checked back with the office, she made the experience of viewing the property a pleasure. Chanelle was very professional in her manner and kept good eye contact in her communication, she was very passionate about the property. Thank you Chanelle.PositiveResponsiveness, Professionalism
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