Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLying force advertising state agents between me and my other half, we've been phoning up about a house up in great yarmouth, as we have family in south town and the state agent took down our information told us a pack of lies each time we phoned up, which has been about free times now being told that the landlord is not getting back to anybody about this rented property only to phone up today and being told that someone has put in an application haven't even been given a chance to even filling it an application.What a joke you are as a company it makes your state agent look terribly bad, and it gives you a bad image choosing what high priority people that is a force of advertisement as well please do not sign up to this state agent.As they will lie to you of these state agents, this seemed to choose who they can lie to and who to tell the truth too we find up about three times in total and a bit light to each time.Talling, ask that the landlord hasn't gotten back to anybody.That's interested in that property only today, we speak to someone else telling us at an application has been filled in.Didn't even get the chance to even filling in application talk about treating people in an unfair manner so obviously they had chosen their favorite person that they wanted for the property, what just lying to the rest of the people that was interested that is, discrimination is also lying force of advertisement
Adams · 26 September 2024
★★★★★ 5/5
GoogleI have used Bycroft for years for buying and selling. Thoroughly decent business with decent people who care and have morals. Michelle, Lewis, Tia, Reece, Kurt - cannot fault them.
Steve · 27 March 2026
★★★★★ 1/5
TrustpilotThe absolute worst…
This company is the absolute worst estate agency in Lowestoft.
Trying to book viewings of property you just get ignored,
False information shown across letting to “just get people in”
Absolute shambles
James · 20 February 2026
★★★★★ 1/5
GoogleThey tried to withhold deposits because of "dust on the thermostat". Imagine the problems this caused.
As a landlord, I would never use them.
Flaky inventory practices and they do not like landlords communicating with tenants.
Edit: it's taken 6 months for Bycroft to respond to my comment. Says it all really. Comical; farcical or both!
Judge from all the other "glowing" reviews 🤣
Raaj · 16 September 2023
Agent replied · 12 June 2024
Thank you for your review. Most people that read this will realise that there was more than just dust on a thermostat. Our landlords were disappointed that the property was not handed back at the same level of cleanliness it was passed to you and there was a significant amount of cleaning to do. We have no issue with a tenant and landlord being in direct contact as long as the landlord is in agreement. I am sorry that you felt it necessary to unfairly lay the blame at Bycroft Lettings - we tried our best to act in a fair manner between the Landlord and Tenant in this situation as we always strive to do.
★★★★★ 5/5
GoogleExcellent service from Bycrofts Estate Agents. Friendly, efficient and professional. Made the whole process very easy. Wouldn't hesitate to recommend them
Julie · 10 April 2026
★★★★★ 5/5
GoogleWe recently bought a property with them and Michelle was so helpful nothing was to much trouble unlike our agent who will remain unnamed
Danielle · 3 October 2024
★★★★★ 5/5
GoogleRented a property from Bycroft and recently moved in. Their services were highly professional and exceptional which earns them my highest recommendation. If you are looking for a property to rent or buy within Great Yarmouth or Lowestoft, please get in touch with them, they’re the best!
HENRY · 5 June 2024
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us such a lovely review - it is very much apprecaited by the whole lettings team!
★★★★★ 5/5
GoogleMichelle was really the most helpful person we have come across in our moving home experience. Without her I don’t think our move would have happened. She was constantly chasing people up to get everything sorted. I cannot recommend her highly enough
William · 16 October 2023
★★★★★ 5/5
GoogleI have to say bycroft (especially Michele) are definitely the agent to buy and sell a house! I Cannot fault them at all. Friendly, efficient and excellent communication!! This is exactly how you should run a business. Communication is key
Sammy · 17 August 2023
★★★★★ 5/5
GoogleRecently sold my property in Caister, from start to finish Bycroft were professional and approachable with any queries I had. Big shout out to Michele who always found the time to help resolve any issues that had come up. Feel she really helped push the process along when it could have quite easily dragged on. Highly reccomend!PositiveProfessionalism
Liam · 25 August 2021
★★★★★ 5/5
GoogleGreat service and good communication throughout the process from start to finish. Thank you to the whole team and keep up the good work.
Chris · 17 December 2025
★★★★★ 5/5
GoogleThe Team dealt professionally and very efficiently in respect of the finding a tenant for my rental. In a very short time frame.
Jayne · 17 December 2025
★★★★★ 5/5
GoogleCould not fault the service we received from Bycroft when selling our home. The fees were reasonable, and the team were friendly, helpful and immediate through the whole process. Would certainly recommend using Bycroft.
Stuart · 25 June 2024
Agent replied · 24 August 2024
Hi Stuart, thank you for taking the time to leave us such a positive review it is much appreciated by the whole team.
Thank you for using Bycroft Estate Agents!
★★★★★ 5/5
GoogleAs a landlord I fully recommend Bycroft and their dedicated letting team. They have helped me resolve any issues in a quick and timely fashion, be it finding a new tenant, to enabling safety tests and inspections
Tim · 26 June 2025
★★★★★ 5/5
GoogleFantastic service from both sales and aftercare team.
Lauren · 17 March 2026
★★★★★ 5/5
GoogleVery glad I chose to sell through Bycroft. Friendly staff, always happy to help with questions. Prompt feedback from viewings. Made the whole process very smooth.
Hazel · 25 July 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to leave us this review it really is appreciated by all the team!
★★★★★ 5/5
GoogleBeen with Bycroft for the last 4 years, we have recently moved and everything from applying for the house initially, to the leaving process has been smooth and efficient. Everyone was polite and friendly and any issues were quickly dealt with on our landlord behalf.
Thank you for everything.
Leanne · 10 October 2024
★★★★★ 5/5
GoogleVery experienced, knowledgeable, helpful and friendly team. Always happy to help and keep you informed of progress throughout the transactions. Highly recommend.
Vicky · 21 July 2025
★★★★★ 1/5
GoogleMost horrendous estate agent ever kicked me out of my rented property after 6 months which I paid upfront no reason given just landlord wants it back now paid lots of money up front for deposit reference checks etc jumped through everything for them .. yet zero given back asked for cooker to be replaced as it was broken took 2 months to get any where the staff are so rude and nasty as for mr bycroft nasty man once got my money didn't want to help or respond made me feel terrible ..NegativeResponsiveness, Quality
Mr · 13 June 2021
★★★★★ 1/5
GoogleBycroft has undoubtably got to be one of the laziest Estate agencies that I have come across and that is saying something especially about their trade. They constantly fail to return phone calls or follow up appointments. I even wanted to put an offer in on a house and they failed to follow this up(we offered with the other agency the property was being sold with😀). They trade on their name but have gone downhill so use them at your peril.
Paul · 13 June 2021
★★★★★ 1/5
GoogleNot good. We managed an accommodation via them, But on the day of collecting key, they informed us that they are not managing the property & for all enquiry, I need to talk to landlord. They should have informed it since the beginning
Mohammad · 10 August 2024
★★★★★ 5/5
GoogleJust bought our home through bycrofts and cannot recommend them enough!
Friendly professional and always there to help. Thank you again!
Pip · 12 May 2025
★★★★★ 5/5
GoogleAbsolutely wonderful service, Guided us through the whole rental scheme. All staff were great but a special shout out for Michelle. I loved her clear Email's. Setting everything out for us. A big thank you.
Lorraine · 5 November 2024
★★★★★ 5/5
GoogleLetting Team. - Done a good job . Efficient + helpful and not pushy
Mal · 13 April 2024
Agent replied · 12 June 2024
Thank you for taking the time to leave us a positive review, customer service is always at the heart of the service we offer our clients so it is great to be recognised for that!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
