Sharman Quinney Great Shelford reviews

★★★★★ 5/5

Trustpilot

Naz Magumder was very helpful and kept…

Naz Magumder was very helpful and kept me informed all the way a long the line with regard the tenancy

Susan · 20 July 2026

★★★★★ 5/5

Trustpilot

Excellent customer experience

As a first-time property buyer in the U.K., Chloe was instrumental in guiding us through the process from start to finish. Chloe was helpful during our searches, which ensured we made informed decisions. Chloe kept us informed every step of the way, and any questions we had (of which we had many) were clarified without hesitation or annoyance. There were hiccups along the way that were clearly communicated and resolved promptly. Overall, it was a pleasant and positive experience with Chloe from Sharman Quinney.

Charmaine · 2 December 2024

★★★★★ 5/5

Google

I never normally take the time to write reviews, but the service we received from Jen at SQ Shelford was so exceptional I felt I had to. From the moment we first had the viewing with SQ (Adam) and I fell in love with the house they were marketing, Jen was there on the phone from start to finish. If you called the office she always answered, or if she was on a viewing you always got a call back. She was prompt to answer emails and it was was always such a personable service. Never did we feel like just another buyer. She got the highs and the lows (sorry Jen) of our frustrations with the chain, but always remained calm and professional, while always making us feel like she really cared and understood our concerns and you would always come off the phone feeling better. She was more like a therapist sometimes. I would not hesitate to recommend SQ to anyone looking for an estate agent who goes above and beyond your expectations. Jen you are a star, thank you so much for everything you did for us. I’d give you 10 stars if I could. I hope you are recognised by your manager for the amazing job you do :)

Kelly · 12 October 2022

★★★★★ 5/5

Trustpilot

Above and beyond - thanks Becky!

We've recently sold our property with the Thrapston branch, and although it was an awful process with a lengthy chain and some terrible solicitors / other agents involved, our experience with Becky was amazing. Becky communicated everything to me, numerous phonecalls and emails on some days, and she was consistently helpful. Becky went above and beyond, and appreciated that moving house is one of the most stressful experiences, and a lot was riding on our sale.

E · 16 December 2024

★★★★★ 1/5

Trustpilot

Avoid

I was a first time buyer, buying a house not in a chain and it took 4 months to complete after constant chasing from me! Such slow service, mainly due to the poor attention to detail from the sellers using Sharman Quinney's in house conveyancers. Time after time the contracts had to be amended due to careless errors such as spelling mistakes, wrong names on contract etc. Very frustrating! There was no communication to apologise for the countless delays, the estate agents lost interest in helping me once I had my offer accepted. Would never recommend - avoid.

James · 2 August 2022

★★★★★ 5/5

Google

This review is specifically for Jen Conen. We are extremely fortunate to have Jen as the dedicated agent for the sale of our home. The communication from Jen is top-notch, she always keeps us in the loop for any updates. She is professional and considerate, we have complete peace-of-mind knowing that she is always on top of things and always ready to support us during the sale. We are sincerely grateful for the work that Jen has put in. We used to think that the only difference between estate agents are the fees, but now we think the difference is whether Jen is there or not. Jen Conen, an absolute star, actually, 5 stars 😄

Ken · 12 October 2021

★★★★★ 5/5

Google

Sharman Quinney Shelford branch handled the sale of my thatched cottage. Everyone at the branch who I dealt with were professional, available, approachable and a pleasure to deal with. My sale was not the easiest of sales due to personal circumstances, but with perseverence and dedication from both sides, we achieved the outcome we all worked so hard to get. Lee and Nick were great and Jen was outstanding! I made the right choice in choosing Sharman Quinney and I most definitely recommend them!

John · 12 October 2021

★★★★★ 4/5

Trustpilot

Fantastic viewing and support

Fantastic viewing and support from Rachael Gill at the Deeping branch. She was kind caring and sensitive with our situation and made the viewing easy. Highly recommend Although we didn’t go with the property we would highly recommend

Emma · 17 November 2025

★★★★★ 1/5

Trustpilot

NEVER USE THIS COMPANY

My young family and I were due to move into a property this January. We viewed the property a month before, and Sharman Quinney sent us a contract to sign. Throughout the process communication was very poor. We rang the office more or less everyday in the week up to the move as we had yet to receive a signed contract from the landlord. We were assured everything was progressing but 48 hours before we were due to move in (a date that was agreed by both parties), Sharman Quinney revealed that they had had no contact with the landlord for ten days. Because we were due to be moving in two days time, we had organised movers, new nurseries and schools for our children, and end of tenancy cleaners. All this cost considerable time and money. Sharman Quinney then confessed that the property would not be able to be let to us as there was a burst pipe. Even if this were true, all of this could have been communicated to us days before. If there had been worryingly no contact with the landlord, this should’ve been said to us. Instead, we were left homeless and now have nowhere to move into. As a mother of a family of two children under four, this is incredibly distressing.

Bel · 26 January 2025

★★★★★ 5/5

Trustpilot

Bought a house

Bought a house, sold a house. Both went through easily and cleanly. The Market Deeping team were attentive and kept us up to date at all times. Many thanks Nigel

Nigel · 10 December 2025

★★★★★ 5/5

Google

Great shelford branch have been absolutely fantastic from the word go! Achieved asking price in what is probably a buyers market more than a sellers currently. Always very friendly and welcoming in what for me personally is a sensitive situation currently (that went a long way) They worked very hard and communication was always very efficient .. I will definitely use them again in the future and couldn't recommend them highly enough! Very helpful indeed (shout out to Pauline 🤗) very happy.

Ozman · 28 August 2019

★★★★★ 1/5

Trustpilot

Tried to rent a flat with them

Tried to rent a flat with them. Explained everything regarding my addresses and they said it’s going to be okay. 10 days later they turn around and say your application has been denied and won’t send my holding fee back and claim I lied on the application. The agents rush applications and the whole system is looking to fail your application so they keep the holding fee. Don’t go with them they will cheat you. Not helpful and treat you like a machine with no feelings. Even out the phone down on me when I request to speak to a manager to get a better explanation. Very sad.

Tawazz · 17 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

I’ve just bought my first flat in Cambridge through Sharman Quinney. They were a pleasure to work with. Maria was amazing - really calm, helpful and kind throughout the process. It made a big difference, thank you.

Mary · 12 August 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, would definitely recommend. Jonathan, Lorraine and Renate were extremely helpful and kept me up to date throughout the whole process. Jonathan went above and beyond by checking on my property as it was left empty for three months. This gave us peace of mind and helped make the experience a lot less stressful. Definitely the best estate agent I have ever used.

Jennie · 22 August 2024

★★★★★ 5/5

Trustpilot

A pleasure

We met Craig,who showed us around the house we were looking at Very knowledgeable respected the vendor and property. In short been on the planet a long time and he is the best agent I've ever had to deal with Thank you Craig

TIM · 28 May 2025

★★★★★ 5/5

Google

We had a good experience with Sharman Quinney as first time buyers. Dilan kept us up-to-date with what was happening and even chased solicitors on our behalf - she really went above and beyond!

Ellie · 29 May 2024

★★★★★ 5/5

Google

I couldn't recommend Sharman Quinney highly enough. Jade was friendly, professional and made the process feel so easy. As a first time buyer, she took the time to explain everything in detail and answer follow up questions. Big thank you to Jade and the rest of the Sharman Quinney team.

Matt · 16 April 2023

★★★★★ 5/5

Google

We used Jade Burge to secure our mortgage for our recent house purchase. Everything was done smooth and promptly and communication was fab throughout! We’d highly recommend using Jade to find you a mortgage that works for your monthly budget and explaining how the process works. Thank you Jade!

Rebecca · 16 April 2023

★★★★★ 5/5

Trustpilot

Many thanks to Olly and Tawnee

Many thanks to Olly and Tawnee. Good customer service. Communication is key and they both went above and beyond helping me at a worrying time. You were both BRILLANT.

Linda · 9 September 2025

★★★★★ 1/5

Trustpilot

Worse experience I have ever had

Worse experience I have ever had. Get everything in writing from them and even if you do, they will never fix any issues and lie to you and ignore emails for weeks! The most unprofessional agency I have ever dealt with. DO NOT DEAL with this agency!

Id · 25 May 2026

★★★★★ 1/5

Google

Please avoid using Sharman Quinney under any circumstances. If I could have given no stars I would have, there is nothing good that can be said about this agency. It's honestly the worst agency I have ever come across and I've been in the industry myself for 14 years now. They cannot even carry out basic due diligence when advertising a property so be prepared to be misinformed. One property was advertised as both freehold and leasehold, when we phoned to check we were told it was freehold, but it turned out through our solicitor it did have a lease too. They also didn't know the seller was only selling with a limited title not a full one, something that again only came to light through our solicitor six months later, a complete waste of everyone's time that could have been avoided if Sharman Quinney could be bothered to get to know the sellers and the houses they are selling better. The property we eventually ended up buying was advertised as having allocated off road parking. When we phoned to check this we were told this was definitely correct. Common sense told us this didn't seem right as none of the properties there had parking and the space was no where near the house! It turned out this was not the case at all and there was no parking with the house. It no longer fitted our needs however as this all happen several weeks down the line, and we were due to be made homeless in a matter of weeks, we simple had no choice but to proceed. Sharman Quinney's response to this was 'we take the word of our sellers' so it seems they will believe anything you tell them as a seller, despite the fact common sense should have made any competent agent question the parking situation in this case. Sharman quinney are the only agency I know to get away with not carrying out basic due diligence. You will never be able to get hold of anyone at the branch, we had to phone another branch on many occasions to get them to contact the Shelford office for us, they don't reply to any phone calls or emails. They have a turn over of staff every few weeks, you are not told when someone is leaving nor introduced to someone new starting. The person starting will also have no clue what's going on with the sale so be prepared to constantly have to repeat yourself. They do not bother giving you any updates or chase a sale for you, complete laziness. They will be sitting on their personal mobile phones everytime you drive past. When we raised a complaint about their shortfallings and appalling service, we didn't get a single apology. How this agency is still running honestly baffles me, at the very least the Shelford branch should not be allowed to continue practicing.

Kersha · 16 April 2024

★★★★★ 2/5

Google

Disappointing service when viewing properties, they seemed determined to not show me places ! In order to do a 2nd viewing they were insisting i see their broker despite the fact I already had a decision in principle organised... then 3 months later when property had no offers they called me ! While always polite and friendly I feel it is important to know about the houses you are selling, and knowledge was often lacking... more training required there. It was often me chasing for a viewing when I saw a property come up for sale online despite asking to be on a mailing list for something suitable.. I was only contacted once the property had no interest or a price reduction... When i had questions for a vendor they were simply copied and pasted into an email to them and their replies to me.. a bit of phone discussion is necessary sometimes! Branch manager was attempting to use some very outdated sales techniques, .. honestly people can see through this .. you're better just being real. I actually stopped viewing properties listed with SQ as the service was so bad.. A sister agency called me last week wanting to show me a property.. not sure I agreed to sharing my data with other agents! Have now purchased through another agent and the difference in service was very clear!

Jo · 16 April 2024

★★★★★ 5/5

Trustpilot

Distasteful service turned around by Fay Wilson

My 5-star rating belongs to employee - FAY WILSON only. My family had to leave a property manager by SQ early (before the end of our contract) as we suddenly had to move to another city. Graciously, our direct letting agent - Rebecca Clarke was able to sort this out with our landlord on the terms we continue to pay the rents and bills until a new tenant moves in and also pay a one-off fee of £730 to scout for a new tenant. This was fair enough as we were the ones who had breached the initial contract and we had no complaints.We paid rents and bills for 1.5months after we had vacated the property and the search for a new tenant was ongoing. Luckily, a new tenant moved in 8days before the expiration of the rent we had paid and we asked SQ to kindly refund us 8days of rent. For four months, countless phone calls and several emails, I continued to speak with Rebecca Clarke about this. Rebecca responded to just a few of my emails, would promise to get back with an update but hardly ever did. I became really frustrated. So one day, I rang the office line again (1 week after my newest follow up email to Rebecca was not responded to) expecting to speak with Rebecca and get the usual empty promises, Fay Wilson answered the phone and said Rebecca wasn't in the office but asked how she could help. Reluctantly, I narrated my four months ordeal. Fay took ownership of the issue, apologized, asked for time to investigate and promised to ring back. Then she rang back. I mean she actually rang back multiple times.I thought this was a taboo at SQ. Even when I was unreachable, she updated me via emails. Long story short, we got refunded the owed sum 2 working days after my first contact with her. Thank you Fay. If only every staff at SQ was half as kind and customer centric as you are, they wouldn't be any negative reviews. I believe Fay is working in a dysfunctional system at SQ because I was appalled by the fact that all my several emails (though addressed to Rebecca Clarke) were sent to a team/ group email address. Someone else, a supervisor ought to have seen at least 1 email and asked Rebecca what was going on here. Fay, you are the Star of my review and the only reason I could still consider recommending SQ to anyone or look forward to working with them in the future. I wish you Fay, all the best in your future endeavors. TAIWO

Taiwo · 28 February 2023

★★★★★ 4/5

Trustpilot

Well done Matt and crew!

The market Deeping crew especially Matt made us feel like we mattered. They listened to us unlike others who dictated, meaning we felt supported but in control. Obviously at the start you have lots of contact then a period of calm but towards the last push Matt was instrumental in making sure everyone was working hard to achieve the completion date.When I handed the keys in they gave me a box of random things like alcohol free beer and hair conditioner. It’s a nice gesture and I’m now looking like Michael Myers’s in the free face mask 🙈

Janet · 10 February 2023