Connells Lettings Great Charles Street Queensway reviews

★★★★★ 5/5

Google

It was good experience to find house from it I was satisfied and one

Jackson · 2 April 2026

★★★★★ 5/5

Google

Sarah Rose was super knowledgeable and professional. Could not recommend her enough. Best estate agent I’ve ever used, really goes the extra mile and gets you all the information needed to find the right deal for you.

Chloe · 19 July 2023

★★★★★ 1/5

Google

Over “two and a half years” ago, I paid a holding deposit to Connells in Birmingham City Centre for renting a flat. They initially asked for my card details directly, which was concerning. When I refused, they provided a link for payment. Despite paying the deposit, I was informed days before my move that the flat was no longer available. And my deposit has not been returned since then!!, and my emails have gone unanswered. Moreover, I was dismissed when I visited the agency in person. This distressing experience has shown me their lack of integrity and poor customer service. I strongly advise against doing business with this agency.

Mahdi · 15 November 2023

★★★★★ 5/5

Google

I worked with Dori Dervenkar at Connells Birmingham. She was beyond helpful and made this process painless. As an American who does not have the standard UK information (I didn't even have a UK functional phone at the time) she was able to problem solve and create work arounds so I my information was approved in a timely manner. Due to scheduling she was able to move up my move in date - saving me time and money on moving expenses. She was very responsive and listened to all my needs. Due to my circumstances of only having WIFI iPhone calling she would FaceTime call/text and email me in a timely manner and she would explain the process and steps throughly - well to be honest she walked me through the whole thing. She showed me properties (online only) in a great safe area. I didn't even see the unit due to COVID and am I very happy with where I am currently located. I saw it via video and it just has she presented it. She is upfront and honest with all questions asked. Her service was amazing and even though I came with a lot of challenges (no UK history, no phone, my banking wasn't set up in the UK etc), she kept calm and kept me calm and answered all my questions and provided me with the best service. Before I moved in she checked the property to see if it was clean and up to standards and even left a little gift. She is an absolute wonder to work with. I highly recommend using Dori as your agent. Thank you Dori! I love my new place :)PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 14 June 2022

★★★★★ 5/5

Google

Dori is great, highly recommended. She arranged a meeting with us on our application since we were urgent to move in as the date nears for moving out from our previous flat. She not only helped us to submit the application of the flat we want, but also filtered some possible flats that allows us to move in quickly and submitted as well. Finally we moved in smoothly within 7 days. She is very nice and easy going. Knock the door and have her with your application!!!!PositiveResponsiveness, Professionalism

Hao · 14 June 2022

★★★★★ 5/5

Google

I was selling one of my properties in Birmingham. I had listed the flat and initially I did not have a great experience as the person I had initially dealt with started off very enthusiastic but failed to provide any communication to me and I had to keep ringing them instead of them ringing me. I dropped the price of my property which I think always increases the number of people interested. Olivia Williams was the person who stood out when I was dealing with everyone. She responded to my phone calls, emails and kept me in the loop regarding what potential buyers thought and who would be the most reliable buyer. She also physically went to the buyer's house and confirmed all the identity checks and funds personally then phoned me to say it had been done. I think the thing that make Olivia stand out was that she took responsibility for the sale and personal responsibility for all communications with me. I think the important character trait I saw was that if Olivia said she was going to do something, she would confirm that it was done either by email of phone call. I didn't have to wonder whether the task or job had been left up in the air. I don't like loose ends. As a property investor, portfolio landlord and busy surgeon, I am receiving information constantly regarding so many things. I think it's important that I am not chasing people but they are coming back to me even if the news in not what I want to hear! At least I know where I stand. Amber was another person did the viewings of my property so I don't want to miss her out. It's easy to start enthusiastically, but to succeed in property, it's important to have persistence, determination and complete detailed communication which will always be inconvenient to the either the agent or vendor or buyer. However, Olivia took responsibility of the situation and that's why I gave her a 5 star review.

DrMarkSheldon · 14 June 2022

★★★★★ 5/5

Google

Thank you Sophia, for a really professional service. As a first time landlord I was really nervous letting my property out, I didn’t know where to start. Sophia took me through all the information I needed and broke it down into steps. I handed her the keys there and then and haven’t worried since. I have been kept updated along each step, a very happy customer!! Would highly recommend!

Louise · 14 June 2023

★★★★★ 3/5

Google

We used to rent our city centre apartment with them. Most of the time they've been very good, helping sort out little crises with maintenance on the apartment, but recently the service has been a bit average. We informed them we were selling our house and moving into our flat to live, but we still got unpleasant reminders to become licenced landlords with Birmingham city council "or else". As we told Connells we were no longer planning to rent out the flat, it was disappointing to continue to get the (?threats) / ? reminders. Today we travelled into the city to inspect the flat only to find they have misplaced the keys, and only remember retrieving one (of 2) sets of keys from the last tenants.

Michael · 17 October 2023

★★★★★ 5/5

Google

Great team, I had an excellent customer journey , Thanks for Frankie and Oliver

Mohamed · 16 March 2026

★★★★★ 1/5

Google

I have been trying to call for months. When I was lucky enough for someone to answer they told me that they were going to check availability and call me back. Of course that never happened. At last someone pay attention, sent me through WhatsApp some videos. I replied immediately. Then ask me for all the required documents, I replied immediately. Then the told me that in a couple of days I would have my confirmation, all this through WhatsApp. Nothing happened. I wrote back, asking, 5 times during 2 weeks... Never got an answer. Denigrating service

Joaquin · 17 September 2023

★★★★★ 1/5

Google

The Connells agent who was supposed to assist me ceased communicating and attempted to convince me that I had overstepped by reaching out to her via WhatsApp on her personal phone number. It's important to mention that she made initial contact via whatsapp on her personal phone number, and would message me outside working hours without setting any communication boundaries (I did not know this was her personal phone number) Furthermore, this same agent had made promises to provide me with videos but ultimately didn't follow through, and ignored my emails. If you're looking for a similar experience, I would advise considering their services.

Michelle · 17 September 2023

★★★★★ 5/5

Google

Jack was really great. Helped my parents all the way and kept things clear and simple. Honest and friendly advice. Thank you!

Wahid · 14 April 2024

★★★★★ 1/5

Google

Connells is my first priority when they provided good service 2 years ago. Joe Fletcher & Aisha performed very good in communication. However, when I contacted them in June this year, they have changed team members and services are extremely bad. Service fees have been deducted from the tenant’s 1st month rental fee but service are very bad. Arranged Check-out inventory showing only the cleanliness but nothing else for your inventory itself, tracing Connells about the inventory itself but never had replies. They recommended a cleaning company, we paid and that’s all. Nothing can show they have completed the cleaning work, and no receipt for it, tracing with Connells but never got any replies.

CP · 18 August 2023

★★★★★ 5/5

Google

Dori was a dream! So so helpful and lovely and made the whole experience easy. It was my first time renting on my own and Dori was wonderful. I will only be using Dori for any rental properties from now on!PositiveResponsiveness, Quality, Professionalism, Value

Livvy · 14 June 2022

★★★★★ 5/5

Google

Our advisor was John Dodd who went above and beyond to help us secure our apartment in a new build which we’re grateful for! He managed to guides us through all the necessary steps to pass the checks and kept us up to date with any developing news for move-ins and all Would highly recommend

Ahmed · 17 November 2024

★★★★★ 1/5

Google

They are inefficient and don't respond. You have to chase them time and again for anything related to the property. No one takes ownership for any work related to the property. I have been requesting for a copy of the FOB for the apartment rented out to us which was never provided from the beginning. Its a year and a half and I keep getting passed on to different people at Connells. Alot of their staff have left or changed positions and then I need to chase another new person at Connells, to then only be told to speak to someone else.

Brenda · 14 June 2023

★★★★★ 5/5

Google

Chris and Oliver are super helpful and professional. :)

Mehdi · 16 March 2026

★★★★★ 5/5

Google

I would like to give a special thank you to Jack, and to the Connells team for their very professional and responsive service. I've have felt very comfortable to ask any questions at any time. Would definitely recommend them to anyone.

Disakaran · 14 June 2022

★★★★★ 1/5

Google

Two of my friends along with myself had the worst experience with Connells. They lies about processing your refund. Some of the workers are inconsiderate and hostile. My friend is now experiencing mental health issues due to Connell failing to refund her money. It is indeed hard in this cost of living crisis that customers are being stolen from. Stay away from Connell Birmingham and all Connell establishments

John · 14 January 2024

★★★★★ 5/5

Google

Luca was very helpful from the beginning till the end. He explained everything to me and made sure I can move in earlier due to my situation. He has been very responsive and kind I definitely recommend him and Connells. Apart from that the apartment was just like the pictures with great location. Very happy of my new home!

Nadya · 14 June 2023

★★★★★ 1/5

Google

Tried to call multiple times throughout the week+, sent an email and also sent messages via Rightmove. No response. Suggest meeting them face to face. They didn't turn up for a booked viewing either, they could at least be honest if they don't want to turn up. Worst agent I have come across in Birmingham.

T · 2 August 2024

★★★★★ 1/5

Google

Appalling service from start to finish. The staff at the Birmingham branch promised so much and didn't deliver on any level. They failed to keep us updated, failed to market the property effectively and didn't reply to calls or emails. They really didn't care and we withdrew from them at the earliest opportunity - it then took them over 3 weeks to return our keys. Avoid at all costs!!

Julie · 12 April 2025

★★★★★ 1/5

Google

The fraudulent company！！ Give back my money! After paying the holding deposit, they completely refused to let us move in. We’ve been stranded in Birmingham for half a month! They still haven’t refunded my £300! They lied to me that they have refunded but actually not and reject provide any bank confirmation.

Liu · 22 August 2024

★★★★★ 5/5

Google

Excellent service, Terri was very helpful and knowledgeable about the property and local area. But also really proactive in helping my move back to Birmingham recommending different properties and ultimately helped me find the perfect place. All the paperwork was done quickly and the stress of moving was halved. Thanks Connells and special thanks to Terri.

Rheanne · 14 June 2023