Connells Lettings Great Charles Street Queensway reviews

★★★★★ 5/5

Google

Amazing service by the team in the Birmingham Office. A huge shout out to Frankie, Chris and Callum. Extraordinarily helpful, professional and friendly. If you are looking to rent or buy in or around Birmingham do give these guys a try, they will not let you down.

Nick · 26 March 2026

★★★★★ 1/5

Google

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 9 April 2026

★★★★★ 5/5

Google

Me and my partner have had a great experience dealing with Frankie from the Lettings department. I have to thank her for all of her help so far. Frankie has been excellent from the first interaction we had in the office. She’s been …

Kenny · 16 March 2026

★★★★★ 5/5

Google

Great experience with Connells City Centre. Frankie was professional, friendly, helpful, and very receptive throughout the whole process. Communication was clear, and everything went smoothly from start to finish. Highly recommend, thank you, Frankie

Ewah · 2 April 2026

★★★★★ 5/5

Google

We recently relocated to Birmingham and were under a tight deadline to find a rental home. JOHN was incredibly professional, knowledgeable, and supportive throughout the entire process. He answered all our questions promptly and thoroughly, making sure we understood every detail. His dedication and calm approach turned what could have been a stressful experience into a smooth and efficient process. My husband and I are truly grateful for his outstanding service. We highly recommend John to anyone seeking a reliable and professional agent. Thank you, John, for helping us find our new home in Birmingham! 😊

Rabaa · 1 December 2024

★★★★★ 5/5

Google

I had a really good experience throughout I would like to thanks Amber for her excellence she helped me along my journey with buying my property, highly recommend the Birmingham sales team

Anwarul · 9 April 2026

★★★★★ 1/5

Google

Too bad I have found out the comments after we have rent through this agency. All of them are right, the staff are extremely terrible. Our main contact Nikita, have stood us up for property viewing And even on the move in date they promised, they changed the time to collect the keys 45 mins before the appointment. We have to collect the keys at 16:30pm on the same day and kept us waited for an hour before we can have the key the documents we needed. While we were waiting, Nikita don’t even bother walk out a check on us. She email us back in the office while we were sitting a waiting outside. Even worse, after we collect the keys, the fob for maintenance is not even for the building, car park pass missing, mail box key missing and the flat is a complete mess. And went back to their office next day, and they say this is not their responsibility to check over on the flat, is their contractor! This is the fourth day for our move in, and we still can’t have them. We have chased them forever serval time, and they call us back a say this is not their responsibility as well! We have speak with our new neighbours, and they let us know the previous tenant have let different people lived in the flat before, so the flat inside is a completely mess. So, for both landlord and someone looking for place to rent. AVOID CONNELLS!!! They are never sorry for their poor management and none of these are their responsibility!!

Cindy · 8 October 2024

★★★★★ 1/5

Google

I recently had the unfortunate experience of working with Connells Property Management, specifically the Birmingham Branch, and I feel compelled to share my story to warn future clients. I bought the property and rent it out through Connells for more than 6 years. It took me too long to leave. First and foremost, be wary of their tenant sourcing practices. The previous tenant vacated without paying their last month’s rent, and the current tenant has viewed timely rent payments as more of a suggestion than a requirement. There were multiple occasions of late payment, including two consecutive months of missed rent. If you’re looking for peace of mind regarding your income, this might not be the right choice for you. Additionally, the quality of the inventory report was less than satisfactory. Many damages to the property were not documented, leading to a frustrating experience when attempting to resolve issues that should have been caught from the outset. As for the key return process, it’s been a real adventure! The current tenant returned only one key, and after persistent follow-up over a month, I’m still left without the second key. Communication seemed to be a challenge for the local branch, and I’m still waiting on a resolution.

Fred · 8 October 2024

★★★★★ 1/5

Google

Advertised a property on Camden Street and after viewing, we discussed taking it further and this is where it began to go downhill.. Applied undue pressure to pay £276 to move within 2-weeks, yet after making the payment it was complete silence. When reaching out for an update 2-days prior to the move in date, the rep was unhelpful, unprofessional and lambasted over the phone. The entire move has collapsed with a lot of expense gone down the drain, including the £276 which they refuse to refund. Will be looking into escalating with The Property Ombudsman. DISGUSTING!

Embay · 16 March 2026

★★★★★ 5/5

Google

To the most esteemed estate management group in Connells City Centre Birmingham, I wish to express my sincere appreciation for the positive experience I had. I would like to extend special thanks to “Frankie” for her professional guidance throughout each stage of the process. Your dedication and commitment to excellence are truly evident. Thank you for your assistance and support. I wish you continued success in your professional endeavours.

Prince · 2 April 2026

★★★★★ 5/5

Google

I had a really good experience with Frankie at Connells. She was absolutely brilliant and facilitated a seamless relocation process for myself and my partner. She was accessible and answered all my queries and concerns clearly. I can easily say my overall experience was so much easier due to her assistance and I am really thankful for that. I would 100% recommend anytime. Thank you, Frankie!

Odera · 9 April 2026

★★★★★ 5/5

Google

I recently rented a flat through Connells, and Nikita was an absolute star throughout the process. She handled everything with great professionalism, promptly replying to my emails and addressing all my concerns. Her efficiency and friendly demeanor made the entire experience smooth and stress-free. I truly appreciate her dedication and would highly recommend her and Connells to anyone looking for a reliable and supportive agency.

Saboor · 1 December 2024

★★★★★ 5/5

Google

I highly recommend Jack Speed as a mortgage broker. He was super efficient and professional throughout the whole process. He always found the best way to support me as much as he could, and swiftly responded to any questions or concerns I had. He also had a huge patience to explain all the terms and conditions of the product in a clear and understandable way. He made the whole experience stress-free and easy. Thank you, Jack Speed, for your excellent service!

Joe · 13 February 2024

★★★★★ 5/5

Google

Very helpful and a smooth process from start to finish. Thanks to Sade and Oliver for all the assistance!

Tonny · 16 March 2026

★★★★★ 5/5

Google

Excellent Service and communication, process was seamless. Thanks to Chris he was amazing throughout

Owumi · 16 March 2026

★★★★★ 1/5

Google

Shockingly poor excuse of a Letting Agent. Was sent a WhatsApp video of a property by Shennay and sent several messages to her to view the property that were completely ignored! Eventually got to view the property 2 days before they wanted us to move in..... unbelievable. Property was overpriced and had a bad smell among other faults and has since been advertised with another agent. Avoid these clowns!

James · 14 May 2024

★★★★★ 5/5

Google

I can't thank John enough for his exceptional help in finding our new home in Birmingham. As newcomers to the country, we were unsure of where to start, but John made the entire process smooth and stress-free. He was incredibly patient, taking the time to understand our needs and preferences, and was always available to answer any questions we had. His guidance and expertise were invaluable in helping us find the perfect home in a short period of time. John went above and beyond to ensure that we were comfortable throughout the entire process. From the very first viewing to the moment we signed the lease, he was always there to offer advice, answer any queries, and make sure everything ran smoothly. His professionalism and kindness made what could have been a stressful experience feel effortless. If you're looking for someone who truly cares about finding the right home for you, John is the agent to go to. We're so grateful for his support and couldn't have asked for a better experience!

SREEHARI · 22 March 2025

★★★★★ 5/5

Google

I want to thank Connells and especially my agent, Nikita Baker, for their outstanding service in helping me secure my new apartment. Nikita was incredibly professional, supportive, and efficient throughout the process, guiding me step by step and ensuring everything went smoothly. Highly recommend Connells and Nikita for anyone looking for exceptional assistance!

Migara · 1 December 2024

★★★★★ 5/5

Google

Used connells for the sale of my property, the new manager Ross was polite, efficient and nothing was too much of an issue. Ross made sure the sale was completed without complications and frequent updates were given and reassurance from start to finish. Thank you for all your help and support it was much appreciated during the usual stressful process of moving home Thank you

Leanne · 14 May 2024

★★★★★ 5/5

Google

Chris and Oliver were super helpful and professional.

Mahana · 16 March 2026

★★★★★ 5/5

Google

Nikita Barker from Connells estate agents Birmingham was helpful throughout the entire rental process. She always kept us posted and went above and beyond to ensure that everything was in place. Her friendly demeanour along with her professional expertise definitely made the entire process smooth sailing for us. Thank you Nikita!

Afroza · 1 December 2024

★★★★★ 5/5

Google

This was my first time interaction with Connells, and Mr John represented them exceptionally well. He went above and beyond to ensure a smooth and stress-free experience, demonstrating professionalism, dedication, and a genuine commitment to client satisfaction. He was always available to answer questions and provide expert advice, he worked tirelessly to secure the best outcome for me. His outstanding service and attention to detail truly set him apart. I highly recommend Connells and Mr John specifically to anyone looking for a reliable and hardworking estate agent. Wishing him a brilliant and successful career ahead, he truly deserves it.

Rashid · 22 March 2025

★★★★★ 1/5

Google

Very incompetent estate agent. Please do not use. Only made a rental enquiry for my property and they decide to advertise it, without my permission. Lied every time I rang them, so I decide to get it removed myself using right move advice. Never recommend this estate agent to a friend.. WHY..... Because you will end up losing them...

Shafiqur · 15 December 2023

★★★★★ 1/5

Google

Appointment was a 12 but they said they would be 10 minutes late because of a little traffic. After multiple phone calls, they came at 12.50! I asked for a call-back from the manager, nothing received. Very unprofessional and told several lies.

Field · 15 October 2024