Connells Lettings Great Charles Street Queensway reviews

★★★★★ 1/5

Google

I recently had the unfortunate experience of working with Connells Property Management, specifically the Birmingham Branch, and I feel compelled to share my story to warn future clients. I bought the property and rent it out through Connells for more than 6 years. It took me too long to leave. First and foremost, be wary of their tenant sourcing practices. The previous tenant vacated without paying their last month’s rent, and the current tenant has viewed timely rent payments as more of a suggestion than a requirement. There were multiple occasions of late payment, including two consecutive months of missed rent. If you’re looking for peace of mind regarding your income, this might not be the right choice for you. Additionally, the quality of the inventory report was less than satisfactory. Many damages to the property were not documented, leading to a frustrating experience when attempting to resolve issues that should have been caught from the outset. As for the key return process, it’s been a real adventure! The current tenant returned only one key, and after persistent follow-up over a month, I’m still left without the second key. Communication seemed to be a challenge for the local branch, and I’m still waiting on a resolution.

Fred · 8 October 2024

★★★★★ 5/5

Google

Great experience, Chris was really forthcoming and helpful throughout the process. Recommend.

Ayoola · 11 August 2026

★★★★★ 1/5

Google

Advertised a property on Camden Street and after viewing, we discussed taking it further and this is where it began to go downhill.. Applied undue pressure to pay £276 to move within 2-weeks, yet after making the payment it was complete silence. When reaching out for an update 2-days prior to the move in date, the rep was unhelpful, unprofessional and lambasted over the phone. The entire move has collapsed with a lot of expense gone down the drain, including the £276 which they refuse to refund. Will be looking into escalating with The Property Ombudsman. DISGUSTING!

Embay · 16 March 2026

★★★★★ 5/5

Google

Really good estate agent, and Frankie was a big help, her customer service was excellent!!!

Taffy · 11 July 2026

★★★★★ 5/5

Google

Call and Oliver was extremely helpful and pleasant.

Daudaune · 11 August 2026

★★★★★ 1/5

Google

Very disappointing experience. I waited more than four weeks and still received no proper response, despite repeated follow-ups. Communication was slow to nonexistent, and the lack of professionalism made the whole process stressful and frustrating. I would not recommend this letting agent to anyone who expects basic responsiveness and reliable service.

Lau · 11 August 2026

★★★★★ 5/5

Google

To the most esteemed estate management group in Connells City Centre Birmingham, I wish to express my sincere appreciation for the positive experience I had. I would like to extend special thanks to “Frankie” for her professional guidance throughout each stage of the process. Your dedication and commitment to excellence are truly evident. Thank you for your assistance and support. I wish you continued success in your professional endeavours.

Prince · 2 April 2026

★★★★★ 5/5

Google

I had a really good experience with Frankie at Connells. She was absolutely brilliant and facilitated a seamless relocation process for myself and my partner. She was accessible and answered all my queries and concerns clearly. I can easily say my overall experience was so much easier due to her assistance and I am really thankful for that. I would 100% recommend anytime. Thank you, Frankie!

Odera · 9 April 2026

★★★★★ 5/5

Google

I recently rented a flat through Connells, and Nikita was an absolute star throughout the process. She handled everything with great professionalism, promptly replying to my emails and addressing all my concerns. Her efficiency and friendly demeanor made the entire experience smooth and stress-free. I truly appreciate her dedication and would highly recommend her and Connells to anyone looking for a reliable and supportive agency.

Saboor · 1 December 2024

★★★★★ 5/5

Google

I highly recommend Jack Speed as a mortgage broker. He was super efficient and professional throughout the whole process. He always found the best way to support me as much as he could, and swiftly responded to any questions or concerns I had. He also had a huge patience to explain all the terms and conditions of the product in a clear and understandable way. He made the whole experience stress-free and easy. Thank you, Jack Speed, for your excellent service!

Joe · 13 February 2024

★★★★★ 5/5

Google

Very helpful and a smooth process from start to finish. Thanks to Sade and Oliver for all the assistance!

Tonny · 16 March 2026

★★★★★ 5/5

Google

Excellent Service and communication, process was seamless. Thanks to Chris he was amazing throughout

Owumi · 16 March 2026

★★★★★ 1/5

Google

Shockingly poor excuse of a Letting Agent. Was sent a WhatsApp video of a property by Shennay and sent several messages to her to view the property that were completely ignored! Eventually got to view the property 2 days before they wanted us to move in..... unbelievable. Property was overpriced and had a bad smell among other faults and has since been advertised with another agent. Avoid these clowns!

James · 14 May 2024

★★★★★ 5/5

Google

I can't thank John enough for his exceptional help in finding our new home in Birmingham. As newcomers to the country, we were unsure of where to start, but John made the entire process smooth and stress-free. He was incredibly patient, taking the time to understand our needs and preferences, and was always available to answer any questions we had. His guidance and expertise were invaluable in helping us find the perfect home in a short period of time. John went above and beyond to ensure that we were comfortable throughout the entire process. From the very first viewing to the moment we signed the lease, he was always there to offer advice, answer any queries, and make sure everything ran smoothly. His professionalism and kindness made what could have been a stressful experience feel effortless. If you're looking for someone who truly cares about finding the right home for you, John is the agent to go to. We're so grateful for his support and couldn't have asked for a better experience!

SREEHARI · 22 March 2025

★★★★★ 5/5

Google

I want to thank Connells and especially my agent, Nikita Baker, for their outstanding service in helping me secure my new apartment. Nikita was incredibly professional, supportive, and efficient throughout the process, guiding me step by step and ensuring everything went smoothly. Highly recommend Connells and Nikita for anyone looking for exceptional assistance!

Migara · 1 December 2024

★★★★★ 5/5

Google

Used connells for the sale of my property, the new manager Ross was polite, efficient and nothing was too much of an issue. Ross made sure the sale was completed without complications and frequent updates were given and reassurance from start to finish. Thank you for all your help and support it was much appreciated during the usual stressful process of moving home Thank you

Leanne · 14 May 2024

★★★★★ 5/5

Google

Chris and Oliver were super helpful and professional.

Mahana · 16 March 2026

★★★★★ 1/5

Google

they never ever pick up the phone. genuinely the worst letting agent ever. how can you post ads on rightmove but you never pick up the phone? joke of a business.

LL · 11 September 2026

★★★★★ 5/5

Google

Nikita Barker from Connells estate agents Birmingham was helpful throughout the entire rental process. She always kept us posted and went above and beyond to ensure that everything was in place. Her friendly demeanour along with her professional expertise definitely made the entire process smooth sailing for us. Thank you Nikita!

Afroza · 1 December 2024

★★★★★ 1/5

Google

Worst Estate agency. No professionalism and wrong data on check out report. I won’t recommend it to anyone and will be never dealing with them again.

Mohamed · 13 September 2026

★★★★★ 5/5

Google

This was my first time interaction with Connells, and Mr John represented them exceptionally well. He went above and beyond to ensure a smooth and stress-free experience, demonstrating professionalism, dedication, and a genuine commitment to client satisfaction. He was always available to answer questions and provide expert advice, he worked tirelessly to secure the best outcome for me. His outstanding service and attention to detail truly set him apart. I highly recommend Connells and Mr John specifically to anyone looking for a reliable and hardworking estate agent. Wishing him a brilliant and successful career ahead, he truly deserves it.

Rashid · 22 March 2025

★★★★★ 1/5

Google

Very incompetent estate agent. Please do not use. Only made a rental enquiry for my property and they decide to advertise it, without my permission. Lied every time I rang them, so I decide to get it removed myself using right move advice. Never recommend this estate agent to a friend.. WHY..... Because you will end up losing them...

Shafiqur · 15 December 2023

★★★★★ 1/5

Google

Appointment was a 12 but they said they would be 10 minutes late because of a little traffic. After multiple phone calls, they came at 12.50! I asked for a call-back from the manager, nothing received. Very unprofessional and told several lies.

Field · 15 October 2024

★★★★★ 4/5

Google

So far, Chris, Ahmed and Eleanor have been incredibly helpful and responsive throughout the process. The building itself is well-maintained, which really stood out when I visited in person. I’m really looking forward to becoming a resident at Paradise View.

Lakera · 2 April 2026