Connells Lettings Great Charles Street Queensway reviews

★★★★★ 1/5

Google

Enquired about apartments that are on rent. Viewed the property with Ella. After viewing both properties on Tuesday, I decided I would come back on the Wednesday at 3pm with all documentation and finalise everything. Ella was super professional when showing the apartments, however things took a turn. I have been messaging her over the past 2 days requesting some information. Unfortunately no contact back. Having looked on the website, the apartments have now been snatched up, I can appreciate the apartments would have gone super fast, however communication would have been great. Even if the apartments have been secured from someone, Ella could have still informed me and maybe even tried to find me another place. Would I use connells again? I don’t think so. On the search again for the perfect property, definitely going elsewhere. Must be the younger generation, customer service is clearly not at the top of Connells list.

Davina · 14 June 2023

★★★★★ 2/5

Google

They have a kind, hearted and professional staff called Luca. He is the only reason why I decide to waste 20 minutes to write this review. During a property inquiry recently, Luca said there were already many viewings booked so he smartly advised me to place a holding fee to secure a viewing. The last time I paid a holding fee to a property agent, it turned out that the property was very different from what it looked online and I had to give up my holding fee in the end. I was alerted this time, so I turned down Luca's advice. As a result, Luca and his colleagues could not have a free lunch with my holding fee that day. After that, though we still managed to book a time slot Luca's emails became shorter and I knew my stingy attitude had hurted him. I should place the holding fee to make everyone happier, lesson learned! Just hours before the planned time on the viewing day, I received an email from Luca with only a link. It was a link to another property presented by them in the same region, no more explanation. All of a sudden, it made me confused. Goodness me, somehow I found out what he wanted to say very quickly! I checked on their websites, the original property was already let so my viewing was cancelled. Luca did not want to let me down. Instead of telling me the viewing was cancelled, he immediately led me to another property in the same region. I was moved after realising his endeavour, thank you Luca! Overall it was a good decode challenge made by Luca to train my brain, purely appreciated! Unfortunately I got a bit tired that day after overloading my brain for that challenge, so I chose to take a break. I might come back to update this review if I get better experiences in the future. For now, 2 stars are appropriate.

Hikariヒカリ · 14 June 2023

★★★★★ 5/5

Google

I have to award Joe Fletcher and his team five stars for outstanding service. The specific property transaction was somewhat perculiar in its complexity, and with the added burden of a tight timescale, had every chance of falling through at the last minute. However, Joe did not allow that to happen. Whilst most managers would delegate the admin to staff, Joe himself (the myth, the man, the legend) got stuck into the detail, communicating swiftly and frequently with me, even after office hours. Joe and his teams professionalism and dedication throughout the process was absolutely fantastic. Not only was everything done with thoroughness, but with a personable and friendly approach, even to the point of Joe himself, stepping outside of his offices to guide me into their location. I would heartily endorse and strongly recommend Connells Birmingham to manage all aspects of the sale, rental or purchase of your property.

Benron · 14 June 2023

★★★★★ 5/5

Google

Connells have managed property for me for almost a year now and I've always found them professional, efficient, and helpful. I would happily recommend them to anyone looking to rent out property in B5 central without the hassle of doing it yourself. Connells at Birmingham City branch has great letting Team specially Joe Fletcher & Dori. Joe has been excellent right from the start of Marketing property and then to carry all paperwork/technical/Legal Stuff. Joe has been friendly & efficient answering all my queries regarding Gas safety checks/co-ordination with tenant etc even when I was abroad holidaying so great service.

Kawa · 14 June 2023

★★★★★ 1/5

Google

After a bad experience with a different agency we decided to contact Connells. Aisha was our agent and she was amazing, very professional and whatever questions we had she was always polite and knowledgeable. The process was quick and smooth, Aisha kept us informed at every step of the process and there was never a problem when we needed her to explain different aspects of the process. We are delighted with their service and hope this will continue for the duration of our contract. Many thanks Aisha, you manage to combine professionalism with kindness. This is an update after 2 years of renting with Connells. Aisha left Connells shortly after renting our flat, not that that this should matter, everything was going well till they skipped the 6 months property check which we paid for (it was fully managed by Connells). Every time you call them, they ask your name and then they say that the person you need to talk is not in the office and you wait and wait till you have to contact them again as they rarely call you back. Finally we opt out of the fully managed plan last year and after 6 months (which Connells requested as notice period) it came to an end and we made new arrangements for the payment. On the 22nd of April we went to their office in Birmingham (we live in London) and asked them to send us a written confirmation that the rental collection is finished and also we requested on the tenant's behalf that she should receive a copy of the rolling contract. The lady in the office took our details and said that it would be dealt with it immediately. Two weeks just past and we didn't hear from them but we received a letter saying that they didn't receive the payment from the tenant. Is just puzzling how this company still function. They are very nice and helpful if is to take your money, otherwise they are absolutely useless.

Valee · 14 June 2023

★★★★★ 5/5

Google

It's with immense gratitude and appreciation that I write this heartfelt review for Amber, my trusted estate agent, who has been by my side on a challenging journey to sell my flat over the past two years. Her unwavering dedication, exceptional professionalism, and relentless efforts have truly made a remarkable difference in my experience. From the very beginning, Amber went above and beyond to understand my unique situation and tailor her approach to meet my needs. She patiently listened to my concerns, provided invaluable advice, and guided me through the entire process with grace and expertise. Her genuine care and empathy for my situation were evident in every interaction, and it made me feel supported and reassured during what could have been a stressful time. Amber's commitment to selling my flat was unparalleled. She left no stone unturned in her efforts to market my property effectively. Her meticulous planning were evident in every aspect of her work, from staging the property to organizing open houses and following up with potential buyers. Throughout the ups and downs of the market, Amber remained tenacious and optimistic. She kept me updated regularly, provided timely feedback, and patiently answered my countless questions. Her communication skills were exemplary, and I always felt well-informed and confident in her abilities. Her professionalism and integrity shone through in every interaction, and I knew that she had my best interests at heart. I would definitely recommend her to anyone who is looking to sell their properties !

Vivian · 14 June 2023

★★★★★ 5/5

Google

John was extremely helpful with the process of viewing the property, he was also very communicative and helpful even outside office hours.

Michael · 10 November 2024

★★★★★ 5/5

Google

Had a very good experience with Callum at the lettings department. He has been very professional, helpful and prompt at answering all my questions.

Mahvish · 16 March 2026

★★★★★ 1/5

Google

Please look for some other option because they make you cry for every single thing and also very unprofessional. They expect you do everything and drop their commission in the pocket on time. Thank you to manager for being very rude and shennay, Lilly. Apart from the house key (renting) I received nothing and I have been begging for information but staff working here just don't care. I'm just running in a circle from here to property management and from there to estate agency just for tenancy agreement but they are all saying we are working on it.

Captain · 14 May 2024

★★★★★ 1/5

Google

If I could give a minus score for this firm, I would. I have been in correspondence with Connolls since January 2024 to get a matter resolved with a property that they are supposed to be managing. Unfortunately, I have been constantly fobbed off and been given excuse, after excuse, as to why they cannot progress. It's very apparent that they just do NOT care about the property they manage and the surrounding community. One thing for sure, I will never use them for mine or my family's property portfolio.

S · 14 May 2024

★★★★★ 5/5

Google

It was a brilliant, process . Super professional.

Dorcas · 11 July 2026

★★★★★ 5/5

Google

Highly recommend Connells Birmingham John Dodd was excellent and very responsive and proactive. Would use them again without hesitation

Damon · 1 December 2024

★★★★★ 1/5

Google

Awful service. We’ve been told initially that we will be assessed on a combined income basis where this is always the rule and once the background report returned they said we failed and they assesed on a combined income basis even though we met the requirements. When I had a word with them and once they escalated all of a sudden we’ve been approved. Also for 15 days they were liying about where the keys of the apartment are and they were saying that the key are around some neighbours. Zero communication and awful customer service. They re advertised the apartment without any notice and not even one apology.

Anna-Maria · 14 April 2024

★★★★★ 5/5

Google

Callum at Connells Birmingham looks after my rental property for me. As an overseas landlord I need reliable and expeditious service, I get that from Callum and his team. Keep up the good work.

Paul · 13 February 2024

★★★★★ 5/5

Google

I was in close contact with Shennay Jones from Connells during my rental process in the UK. She helped me to understand the letting regulations in the UK along with the rental processes. Renting in the UK for the first time can be quite frustrating when you are new to the country. It is always a good idea to work with someone who is an expert in nativating in such systems where an ordinary person may not be so familiar with. Thanks Connells and Shennay.

Hülya · 14 March 2024

★★★★★ 1/5

Google

I had a very negative experience with this company. Key issues were not disclosed to me before payment, including the poor condition of the property, unresolved maintenance problems, and cleanliness concerns. Communication was slow, and I felt that important information was withheld until after I had committed financially. Based on my experience, I would advise others to proceed with caution and ensure that all agreements and property conditions are confirmed in writing before making any payments.

Venkateswara · 11 August 2025

★★★★★ 5/5

Google

Thanks John for help me to get this apartment, is really nice I like it !

Yasiel · 1 December 2024

★★★★★ 5/5

Google

Benjamin was extremely knowledgeable and explained all processes clearly and concisely. The process to move the property onto the market was simple and well explained by the attentive team.

Tom · 14 April 2024

★★★★★ 1/5

Google

After selling many properties as a property developer in Leicester I can confirm this was the worst selling experience ever. The staff at the shop answered the phone once in a five month conveyance and very rarely replied to my emails with no reply even when i ask for a copy of my contract on the day of completion 13/6/25 so i could give my solicitor authority to pay their commission invoice and I still haven’t received it. They also have a habit of picking up the phone and immediately putting is straight down so you ring back and it goes to answer machine and then they never return your call. Totally unprofessional. Find a good agent, Stuart.

Stuart · 15 June 2025

★★★★★ 4/5

Google

I mostly used the city centre branch, and I have been pretty happy with the help I had from them. I worked mostly with Jack (mortgage advisor) and Harry (senior sales), and they both help me out. The only reason I downgraded Connells to a 4/5 is because you cannot get them on the phone on their general number, which is a pain.

Edward · 1 December 2024

★★★★★ 1/5

Google

Connells Birmingham City branch is a complete let down an unprofessional….giving wrong information, not picking their phone maybe thei phone lines need sorting out. They said that they would refund my money in 10 days but its been 3 weeks and still they haven’t. If there was a negative points system then they would be getting a rating in that. Don’t ever deal with this branch…you will regret it

Sneh · 9 August 2024

★★★★★ 5/5

Google

Very happy with the Connells team at Great Charles Street Birmingham. Dedicated support from Harrison through the Sales process - visits, offer negotiation and the liaison between solicitors to get to completion. Always had a backup when my key contact was unavailable so they were able to take my queries and handle messaages seamlessly. Would recommend to anyone as a Sales agent for your property.

Liz · 8 October 2024

★★★★★ 4/5

Google

I had a good experience with Connells Estate Agents and an amazing experience with Henry! Henry helped us with many property viewings, he was attentive and took the time to really listen to my concerns. His warm and professional manner made the entire process easy and enjoyable. It was an exceptional experience, and Henry’s dedication to great service really stood out. More professionals like him would be a huge asset to the industry! The only issue was that deep cleaning was not done before our move-in from head office.

Hamza · 24 May 2025

★★★★★ 5/5

Google

I had a wonderful experience with Connells when purchasing my amazing apartment. Harrison, one of the estate agents, was incredibly helpful from the start of my search right through to completion. He demonstrated extensive knowledge of both the market and the properties we viewed. He was patient in answering all of my questions, making himself available when needed and he even assisted with some correspondence with the sellers to move things along. While buying property can often be daunting, Harrison’s dedicated support made a big difference.

Lea · 11 May 2025