Connells Lettings Great Charles Street Queensway reviews

★★★★★ 1/5

Google

Had three viewings and they cancelled two, travelled all the way down to Birmingham from Sheffield, payed 40 pounds for a hotel only to be stood outside the property waiting for agent be told over the phone that the viewing was cancelled due to a car being broken down and that they had absolutely no one else who could do it and there was no one in on the Saturday despite the office being open. Absolutely ridiculous and won't ever use again.

Lucy · 14 June 2020

★★★★★ 5/5

Google

Extremely happy with my experience with Connells, Terri was very professional and helpful, always on hand to answer any questions. Wouldn't go to any other estate agent and have even recommended them to my friend who is also looking for a property.

Jamila · 14 June 2023

★★★★★ 5/5

Google

My experience while trying to rent a property in Birmingham was really stressful. Thanks to Connells, I had a seamless experience from letting the property, to setting up my utilities. The agent Luca was very patient, calm and professional. Nice team.

Unwana · 14 June 2023

★★★★★ 5/5

Google

Good professional service. They regularly find me a new tenant within a few days. UPDATE 4 DEC 2024: In the case of my latest two new tenancies, Callum, Sade and Henry provided prompt and relevant help through the whole process. I am very grateful for their professionalism and hepfulness. It greatly simplifies the whole process of getting a new tenant in place.

Phil · 5 December 2024

★★★★★ 5/5

Google

Connells team in Birmingham branch has been very professional and supportive during the rent-out process. Tenants have been found quickly. Procedures completed seamlessly. Many thanks to the whole team.

Bulent · 1 December 2024

★★★★★ 5/5

Google

Jack Speed at Connells was my mortgage broker for my recent purchase. He made the process very simple for me and reacted quickly when we came across Barriers. Would highly recommend!

Ben · 29 October 2024

★★★★★ 5/5

Google

I had the pleasure of dealing with Lucie Barge, Becky Corbett, and Annabel Willets for a recent property purchase. The whole team kept me informed every step of the way and was available anytime for any queries I had. Thank you ladies for all your help and dedication.

Aasma · 15 December 2023

★★★★★ 5/5

Google

Big shoutout to Dori on her willingness to provide a great service, going above and beyond with her kindness/helpfulness in ensuring we secured the property we were eager to sign for. Also much thanks to Shennay for her support and help throughout the process.PositiveResponsiveness, Quality, Professionalism, Value

Joshua · 24 August 2022

★★★★★ 1/5

Google

Made a mistake and over paid since 31st October. The guy that dealt with me been saying refund is being processed. It’s now the 16th and I haven’t received my money. Every time I call it’s excuses after excuses. I’ll be seeking legal advice for my money.

Romancia · 15 December 2023

★★★★★ 5/5

Google

Had a good experience trying to rent with these guys. John Dodd handled both my viewings and was excellent and very professional. Really helped me out. Would recommend for prospective tenants.

TheRosaBelle · 8 October 2024

★★★★★ 5/5

Google

Great experience with both the rental team and sales team helping find solutions to any problems we’ve encountered through letting and selling properties. Big shout out to Joe the lettings manager for lending his expertise and knowledge !

Oliver · 14 June 2023

★★★★★ 5/5

Google

Perfect service, Ross dealt with us from start to finish, could not fault the service. Gave regular updates and went above and beyond. Massive help and could not recommend higher.

Sean · 18 October 2024

★★★★★ 5/5

Google

We recently moved into a property with connells and John helped us with the process all the way through. Would use connells again. Thank you very much

Remedian · 1 December 2024

★★★★★ 4/5

Google

Just wanted to say THANKS to Aisha and the team to turn this around so quickly for me,, would recommend .

Mohammed · 14 June 2021

★★★★★ 5/5

Google

We have dealt with a lot of agents in the past and I have to say Sophie and the team at Connells were outstanding and went over and above to ensure all progressed and completed with the purchase. Thank you for making our first purchase in Birmingham a brilliant experience. We look forward to purchasing more with Connells in the future.

Sam · 15 June 2018

★★★★★ 5/5

Google

My letting experience with connells was seamless and easy, Ella was really helpful and patient and she was always in contact with me, guiding me through out the entire process, i recommend connells Birmingham 100%

Aisha · 14 June 2023

★★★★★ 2/5

Google

Wasted our time last year going to view a property. It was advertised as furnished, when we went in it there was no furniture and was in shambles with heavy wear and tear. Basically uninhabitable. … More

Man · 26 July 2025

★★★★★ 5/5

Google

Terri was amazing! Always so helpful and reliable. She gave us all the information we needed and honestly the process could not have gone smoother! Thank you so much Terri and the Connells team!

Lizz · 14 June 2023

★★★★★ 5/5

Google

Dori and the team at Connells are true professionals and helped with letting my property in the City Centre. I experienced an excellent service with Dori from beginning to end - highly recommend!

Hannah · 14 June 2023

★★★★★ 5/5

Google

Had the pleasure of working with This letting agency on getting a flat in city centre with my girlfriend. Fantastic attention to detail and guidance. So personable and very understanding for our circumstances. Dan North was the gentleman, and a great representative of the company let alone himself. Thank you, and would recommend.

Hugo · 14 June 2020

★★★★★ 1/5

Google

the worst customer service I've ever had to deal with. have had to approach a solicitor to get answers from them. they failed to comply with the agreement about delivering the contract on time. they use teenagers as employees and that's one of the worst things to deal with. they chase you by phone calls, emails, even WhatsApp till they get the holding fee. then they just disappear and you turn chasing them for an answer. The teenagers working in Birmingham's office have no clue how serious is for someone to get a place to stay. Being rude and having at least a ridiculous behaviour! they won't give you an update and whenever and IF you catch them on phone they say 'I was about to call you / do it now'. this company is just a JOKE

D · 14 June 2023

★★★★★ 1/5

Google

I was booked in to see an apartment at 17:00 and received confirmation in the morning that the viewing was still on. We arrived at the property and sat outside for half an hour with no word from the letting agents after which, we phoned the letting agents who let us know the person who was supposed to show us round was currently in a viewing with another prospective tenant so we continued to wait. After another 30 minutes however, we had still received no further information about what was happening and when we attempted to contact the letting agents again there was no response it was an entirely unprofessional experience and my partner and I will be avoiding this agency in the future.

Finley · 14 June 2023

★★★★★ 1/5

Google

One of the worst experiences i have ever had. Got my keys from them after 5 days that too they had lost my keys on the day i was to collect it and was left waiting outside the flat gor 5 hours, had to barge into the office to then get the keys after 15 mins. The apartment that i had agreed to was completely different to what i had agreed to let. Due to which they agreed to return my deposit and rent. 2 months on i am still waiting for my refund. Have chased them over and over again to have no response. I would say be very careful before Letting with them with the expectation of not getting the deposit back.

Munira · 14 June 2023

★★★★★ 1/5

Google

Disappointed with my experience of Connells so far as a tenant. I understand its a busy time of year, but I felt they didn't get back to me in a timely manner, making the whole process very stressful. My move in date was also the date the previous tenant was moving out, which I was not made aware of, so the property was not properly cleaned. The inventory was done last minute right before the keys were handed to me, and I have yet to receive the inventory despite being moved in for a week now. I have contacted the branch about this but still not received it. The dishwasher is broken, this was not disclosed to me. I have no info about where the meters are, so I cannot get readings. I have not been given an online portal account to issue maintenance requests. Those I have spoken to on the phone at Connells have been as helpful as they can, but I have not felt supported at any point in this process.

Rosalind · 14 June 2023