Shipways reviews

★★★★★ 5/5

Google

Shipways have made finding our new home as stress free and enjoyable as it can possibly be! I would like to thank Adnan and Attique for being extremely speedy and efficient throughout the process. My son and I are excited for our new home and feel reassured by the team that it's the right move for us. (the irony, first saw the advert on right move)!!! Thank you both, your help and guidance has been appreciated. I would recommend Shipways in a heartbeat!

Katie · 24 July 2024

★★★★★ 1/5

Google

I am absolutely frustrated I am absolutely frustrated, fed up and this is actually affecting my health. This is actually my 2nd private rented property, i thought the first was bad but this one is worse. I don't know what to do or who to turn to. I started renting with Shipways Great Bar in August 2025, well so I thought until I was told otherwise. Before moving into the property I did a virtual viewing. I did ask to view it in person but Abdul's response was 'But Lucy, I really don’t want to do a viewing for the sake of a viewing We have said no to so many properties that we need to secure one now It ticks all your boxes New paint + carpets so will be nicely modernised for you.' Even though the issues weren't apprent until i moved into the property. Just before christmas i mistakenly thought the new boiler which was put in while in the property had a fault. So contacted Adnan. I find Adnan very sarcastic, even had the nerve to tell me i am rude because i am complaining. I have had quite a few issues since i moved in, which majority have been resolved. While the workman was here he looked at a couple of other issues and advised me. Adnan's response was after sending this message to him: 'The boiler is now sorted but the heaters need bleeding. Raja said the painter painted the gauge on the heater so not moving. They need sorting as well plus the pipe under the sink needs a stop cap to stop the water from overflowing in the cupboard. Due to a washing machine use to be connected there but now its no longer been connected to the pipes a stop cap was suppose to be put there but wasn't. Can I literally dream up these problems.' Adnan responded; 'Job reported 8pm on a Monday evening out of hours Job solved within 60 mins Next time if an issue like this occurs which is not engineer / landlord fault A call out fee will apply.' He did not even acknowledge my message. I have been literally scared to say anything more because I feel like am made to be the bad person. I have asked twice for the key to the alleyway which me and my neighbour use. This is a health and safety issue, God forbid anything should happen, I only have access to one way in and one way out. I need to get to the electric meter, no key to get in. I just don't know what to do no more, its frustrating when you are made to be the problem and I am clearly not. On top of that because I complain to much, its like I am now been forced to leave by offering to end my tenancy. The property is absolutely cold, the conservatory has mould everywhere because of no heating in there, yet it looks like i am the one that suppose to buy heating to keep in there warm. I have had to change energy supplier due to my energy price keeps going up. I am having to have the electric fireplace on everyday because how cold it is. I topped up nearly a £100 since the 26th of December and today 04/01 i am on emergency. I am literally losing the will. 14/01/25 I want to publicly thank Shipways for serving me a Section 21, all because I put up a review of my disappointment and because I kept complaining about issues within the property. You have no clue what strain you have put on me and my family. So this is retaliation due to the above. I would never introduce anyone to Shipways. The law needs to look into unlawful evictions.If this is how you deal with tenants who are not in arrears, what a reputation. Thank you again.

Lucy · 16 January 2026

★★★★★ 5/5

Google

I am incredibly grateful for the outstanding assistance Yasser Sheikh has given us in our journey of buying our first home. His professionalism and attention to detail were evident throughout the entire process. Yasser handled everything efficiently, from getting us a Mortgage in principle to actual application and finally securing the mortgage for us. His proactive approach and excellent communication kept me informed every step of the way. He made our jouney a pleasant one. I highly recommend his services to anyone in need of a mortgage advisor and tenant placement. Thanks Yasser for all the support!

Spozhmai · 31 May 2024

★★★★★ 5/5

Google

Adnan was great in helping me find new tenants after my previous tenants left and helping me with getting the house ready for the new tenants too. He went above and beyond and I really appreciated all the help I received.

Shaz · 21 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Yasser Sheikh (Mortgage Adviser) at the Shipways Great Barr branch, and I couldn't be more satisfied with the service I received. Yasser went above and beyond to ensure I secured the perfect mortgage product and insurance package tailored to my specific requirements. His dedication and expertise were evident throughout the entire process. While navigating my particularly complex case, Yasser provided invaluable guidance and unwavering support every step of the way. His professionalism, patience, and in-depth knowledge made a potentially stressful experience smooth and manageable. I highly recommend Yasser's services to anyone in need of a mortgage adviser. His commitment to his clients and exceptional service truly set him apart. Thank you, Yasser, for your outstanding assistance!

Neelam · 24 May 2024

★★★★★ 4/5

Google

Kate and Hollie were absolutely impeccable and thoroughly professional during the sale of our house. They showed understanding of what we required and it was passed on to the buyers. Would recommend you go through them if you want to sell your property.

Emma · 23 September 2025

★★★★★ 5/5

Google

Me and my partner recently rented our first 3 bed property together and had the pleasure of dealing with Abdul, from start to finish he was so helpful and gave us all the advice and information we needed! Moving house is stressful for anyone and even with all my constant questions I must say Abdul's patience is amazing! He provided us with all the correct documents, all the information we needed and we can now finally relax and start moving into our new home. Massive thank you to Abdul😊 Hopefully we dont have to do this again for a while but if we did i would highly recommend Abdul and the shipways team.

Courtney · 3 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Yassar, my mortgage consultant, who handled my mortgage with exceptional professionalism and efficiency. From the moment I engaged his services, Yassar demonstrated a remarkable level of dedication and support, making the entire process seamless and stress-free. One of the standout qualities of Yassar is his unwavering availability and willingness to assist. Whenever I had questions or needed guidance, he was just a phone call away, ready to provide clear and concise advice. His prompt responsiveness instilled confidence in me throughout the process, knowing that I had a reliable expert to rely on. Moreover, Yassar's expertise and attention to detail were evident in his ability to expedite every aspect of the mortgage process. He meticulously handled all the paperwork and administrative tasks, ensuring that everything was completed accurately and efficiently. Thanks to his proactive approach, I never felt overwhelmed or unsure about the next steps. Overall, working with Yassar was an absolute pleasure, and I cannot recommend him highly enough. His dedication, professionalism, and personalised support truly made a difference, turning what could have been a daunting experience into a smooth and hassle-free journey. If you're in need of mortgage services, look no further than Yassar for an outstanding experience.

Jackiya · 22 April 2024

★★★★★ 5/5

Google

I would like to thank the whole team at this branch for their exceptional service, from the mortgage service by Sunny Aujla, to those who helped in my sale and purchase in any way. No questions I had were unanswered and the whole transaction was smooth just as Ben the manager had promised it would be. I purchased and sold my property through this branch and I couldn’t be happier. Staff were always available on the phone and email and there was always a warm welcome when I visited the branch. I did promise some samosas to say thank you which I Haven’t got round to doing! But I won’t forget my promise as you didn’t forget yours, they will come soon one day lol Thankyou Ben and the team. 🤗

Sandeep · 23 March 2024

★★★★★ 5/5

Google

What outstanding service. Was treated to world class service by Ali recently in our search for a new home. It's all started Saturday lunchtime, Ali then tirelessly worked all through his weekend until very late at night to ensure everything was completed. Facing a few challenges along the way he was always upbeat and supportive, showing total dedication to his client and with 72 hours getting us an accepted offer from the landlord. There really are not enough words to say to thank Ali as from start to finish he has been a total star and is a true credit to his job, company and clients.

Lawson · 23 March 2024

★★★★★ 5/5

Google

Adnan from Shipways is very much the Flash of the estate agent community. He secured a property for me and my partner in record time. Documents were processed, keys handed over and additional services were secured all in the same breath. I am very grateful and impressed at the level of work ethic he displays. I would gladly recommend him and shipways just based on his performance. Cheers!

N · 3 October 2024

★★★★★ 1/5

Google

Today I visited Shipways Estate Agents in Great Barr with the intention of speaking to the new manager of the branch, Adnan. However, my experience with their customer service left much to be desired. Upon entering the premises, I was met with unwelcoming stares from a staff member with a moustache, who seemed to regard me with disdain. Despite this, I politely greeted him and inquired about Adnan. Instead of offering assistance, he simply pointed in Adnan's direction. Upon approaching the individual he claimed was Adnan, I was informed that Adnan was not available and that I should try again tomorrow. This lack of communication and organization was disappointing, to say the least. What compounded the issue was the complete absence of any offer of help or inquiry into my needs. Despite the evident confusion and lack of clarity, no effort was made to assist me further or gather any details to pass on to Adnan for follow-up. Overall, my experience at Shipway Estate Agents in Great Barr was marred by a lack of professionalism and customer care. It's disheartening to encounter such indifference and disregard for customer needs, especially in a service-oriented industry. I hope that the management takes steps to address these shortcomings and improve their customer service standards in the future.

DIJAH · 22 February 2024

★★★★★ 5/5

Google

Shipways Great Barr have provided us with great service. Once we put down an offer, the ball started rolling immediately and we were put in touch with the mortgage advisor and solicitors. We booked a few viewings during the process and Ella Elwell was happy to accommodate. Thanks to Ben Marsden for going through and providing feedback on our Surveyors report. The mortgage advisor Sunny Aujla provided amazing service and was always there to make sure we were getting the best deals and was easy to reach when needed, highly recommended.

Jahangir · 22 February 2024

★★★★★ 5/5

Google

We are first time buyers and the Shipways team have been beyond helpful. The sales team have notified us with new houses on the market, always managed to arrange viewings (even with our busy work schedule) and most importantly listened to our feedback. They have shown great efforts to find us a property. A special mention to Nicole and Ella on the sales team, who have been amazing every step of the way during this process. Our mortgage advisor Yasser, has gone above and beyond to provide us with valuable information and answered the many questions we had! All three have provided fantastic advice and have always been at the end of a phone call/email. This process can be overwhelming, especially for first time buyers and we are ever so grateful for you all making this a smooth and exciting process. Thank you! ⭐️⭐️⭐️⭐️⭐️

Holly · 22 February 2024

★★★★★ 5/5

Google

Can’t thank Shipways enough for the service and support they have offered to us over the past year. Thank you to Ben the branch manager and the team for their support during a difficult time of our first purchase falling through, they were nothing but supported in finding us another property which we can now call our home. Our broker, Yasser was always available to answer any of my calls and questions and found us the best deal on a mortgage. We now finally have our home after a year long wait which wouldn’t have been possible without Shipways. Thank you guys!

Aron · 23 January 2024

★★★★★ 5/5

Google

My experience with shipways has been amazing. I am new into properly business and I honestly needed someone to guide me through. Adnan was very helpful explaining and giving me options available for me to make an informed decision. He also provided reliable contacts when I needed some work done. I had my tenants in less than 2 weeks!! If proactive was a person, it’s him! Overall great experience….

Vivian · 9 August 2024

★★★★★ 5/5

Google

I had a great experience working with Abdul and Adnan. They did an excellent job finding tenants for my property, and from start to finish they were professional, efficient, and clearly took pride in getting things done properly and quickly. Their support made the whole process smooth and stress-free, and I’d highly recommend them to anyone looking for a reliable and dedicated service.

Sumeet · 26 March 2026

★★★★★ 5/5

Google

My wife and I recently secured our dream apartment through Shipways, and the experience was made exceptional by Mr. Adnan Ahmed, Senior Lettings Branch Manager. From start to finish, Adnan demonstrated unmatched professionalism and dedication. His keen understanding of our needs ensured we found the perfect place within our budget. Adnan's expertise and customer-centric approach made the entire process smooth and enjoyable. We highly appreciate Adnan's outstanding service and commend Shipways for having such a valuable team member. Our heartfelt thanks to Adnan Ahmed for making our apartment search a breeze!

Kehinde · 24 November 2023

★★★★★ 5/5

Google

Adnan is the most amazing letting agent I have ever met! He is extremely helpful and managed to complete our file within a week! We honestly couldn’t praise him more! Shipways is lucky to have him. He is amazing at what he does, we will definitely recommend shipways to family and friends! Thank you for everything from start to finish! You are a star!

Topi · 24 September 2024

★★★★★ 5/5

Google

I usually never leave reviews but I must drop one here to commend Shipways and Adnan Ahmed especially for helping us find the perfect home. I’ve rented in 6 different properties across the last 7 years due to frequently moving work but I’ve never chanced across a lettings agent that operates with as much integrity, sincerity and honesty as Adnan has done for us! We are so grateful to have received multiple calls from Adnan directing us from a not-as-good property to an EXCELLENT one - all off the back of being a great lettings agent and an even better human being! Cannot recommend Shipways more 😁

Adam · 16 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Abdul Razaq and Adnan Ahmed from Shipways Great Barr. From the very first conversation, Abdul and Adnan demonstrated exceptional professionalism and dedication. They took the time to understand my needs and preferences, ensuring that the tenant selection process was smooth and stress-free. The entire journey, from initial contact to finalizing the tenancy, was seamless and efficient. Abdul's communication was clear and timely, and he always made sure to keep me informed at every step. Adnan also provided valuable support throughout the process, making sure everything was handled with care and attention to detail. I highly recommend Abdul Razaq, Adnan Ahmed, and Shipways Great Barr for their outstanding service and commitment to client satisfaction. If you are looking for reliable and trustworthy lettings negotiators, Abdul and Adnan are the people to go to. Thank you, Abdul and Adnan, for your excellent service!

Mir · 25 April 2025

★★★★★ 5/5

Google

The team at Shipways Great Barr has been an absolute pleasure to work with, Yasser, Qasim, and Ella have all been incredibly helpful and have gone above and beyond to make experience of buying a house as smooth and pleasant as possible. As a first time buyer I really appreciate that each of them has taken the time to walk me through some of the harder to understand bits and explain things in a way I would understand. Would give 6 stars if I could!

Vilius · 25 September 2023

★★★★★ 5/5

Google

What can I say? Yasser has been absolutely amazing. As someone who is a complete novice and a first time buyer, my mortgage broker, Yasser, has guided me through every step of the way. He was always on hand to answer my million queries and relentless calls phone calls and provided advice morning, noon and night. Nothing was ever too much trouble for him. He put me at ease and was totally transparent during the whole of my application process. It was clear from the start that he was not a disingenuous person and only had my best interests at heart. I would absolutely recommend his services to anyone hoping to buy a home. Thank you so much Yasser.

Vanessa · 25 September 2023

★★★★★ 5/5

Google

I am very happy with the services offered by Adnan to me as a tenant. He was super efficient and guided me and my wife on every step of the process. We were looking for a property for quite some time and were almost at the end of our expiring tenancy, when Adnan came to rescue us and find us a home that matched our preferences in a super timely manner. I will highly recommend Adnan if anyone else is in the similar boat.

Danish · 25 September 2023