Every review we hold for the Great Barr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI needed a valuation on my property and Tom was great. He answered all my queries, thoroughly explained my options and the process for selling the property. He gave me advice regarding what he thought was my best course of action. Would thoroughly recommend!
Denise · 28 January 2024
Agent replied · 25 August 2024
Hi Denise,
Thank you for your kind words about my colleague Tom. We look forward to assisting you again in the near future.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleSamantha was a god send during my house move , it was my first home purchase so I was constantly asking questions and raising concerns but nothing ever felt too much as she was always happy to help and her continued support helped reassure me and are the whole process so much easier. She is a credit to Paul carrPositiveResponsiveness, Professionalism
Sarah · 26 August 2022
Agent replied · 7 June 2023
Hi Sarah, Thank you for leaving such a lovely review, Samantha will be delighted in particular to hear such positive feedback. Enjoy your new home and do not hesitate to contact us again for any assistance in the future.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleOurs was a probate sale so far from normal. We chose Paul Carr to manage the sale because they demonstrated that they understood the complexity, kept in touch early on and provided valuable advice. Everyone at the Branch has been helpful, but I have to make a special mention for Samantha, Megan and Luke who've made the whole process very easy.PositiveProfessionalism
Professor · 26 August 2022
Agent replied · 7 June 2023
Thank you for your kind words, Likewise it has been a pleasure to assist you with the complex nature of this sale. We look forward, all being well to seeing it through to a swift completion.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleSelling with Paul Carr was an absolute pleasure. We had nothing but issues with our solicitor and the buyers solicitor but Bonnie went above and beyond to assist and ensure the sale went through. Cannot thanks Paul Carr enough, I definitely made the right choice in selecting Paul Carr in selling my home as the process was superb from start to finish.
Matt · 7 June 2022
Agent replied · 7 June 2023
Your welcome Matt, as you have mentioned your sale was far from being as straight forward as I imagined you would of liked to start with. I am though very pleased that our team played a part in getting the sale through successfully in the end.
Take care & all the best
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleWorking with the team at Paul carr great barr was a pleasure. Was kept informed by all the team with what was going on, when things where happening and with what I needed to do. Made the stressful process of buying a house stress free. Want to say a big thank you to Georgina, Karen and Sam.PositiveResponsiveness, Quality, Professionalism
Richard · 26 August 2022
Agent replied · 7 June 2023
Hi Richard,
Thank you for your kind words. My colleagues will be very pleased to receive special mentions and from all of us here we wish you very well in your new home.
Kind Regards
Luke Jones
Branch Manager.
★★★★★ 5/5
GoogleI’m very grateful to Christina for her help. Her professionalism and patience in explaining everything clearly made my viewing experience truly pleasant.
I learned a lot about the property, and her friendly and approachable attitude made me feel genuinely welcomed.
Wong · 16 November 2025
Agent replied · 15 January 2026
Hi Samuel
Thank you for your kind words, The team and Christine in particular are very grateful. All the best with your moving plans.
Kind Regards
Luke Jones
Branch Manager.
★★★★★ 5/5
GoogleWonderful service by the team at Paul Carr, Great Barr. Samantha Wright is exceptional at keeping us constantly updated on progress and sorting any issues that arise. We have used other estate agents in the past but have to say Paul Carr is by far the best yet. Keep up the good work.PositiveResponsiveness, Quality, Professionalism, Value
IAN · 26 August 2022
Agent replied · 7 June 2023
Thank you Ian it's always a pleasure to assist you both.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
Googleall the staff at the branch are all wonderful and always willing to help. Would like to say a special thanks to Jayne for all the help she gave us when buying our new house. She always went above and beyond to make sure everything was sorted and always answered any questions without any fuss.
Jack · 7 June 2022
Agent replied · 7 June 2023
Thank you Jack that's a very kind of you, Jayne in particular will be very pleased to read this review.
Take care & congratulations on your purchase.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleI really enjoyed working with Paul Carr for the sale of my house. I was kept informed throughout the entire process of the sale of a house and everything ran smoothly because of the helpful support from the Paul Carr team. I would highly recommend them if you are looto sell your house.
Rosemarie · 28 April 2025
Agent replied · 19 June 2025
Hi Rosemarie
Thank you for taking the time to post this review it's very kind and from all of the team here we wish you well with your move. … More
★★★★★ 5/5
GoogleGreat service from Paul Carr Great Barr throughout the whole process. Megan was friendly and made the process smooth and stress free and not only helped us sell out property but also find out next home too. 10/10 and would strongly recommend to anyone looking to buy or sell in the area.
Matthew · 7 June 2022
Agent replied · 7 June 2023
Hi Matthew, Thank you it's very kind off you to take the time to write this review, it's been a pleasure to assist you both with the sale of your house and to help you find the right property to buy onwards. We will do everything we can to help both transactions go smoothly right up till completion day.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleI would like to give a huge thank you to the team at Paul Carr Great Barr. They have been amazing at helping us with the sale of our home. Each team member I have spoken to has been so friendly, helpful with every interaction! We had a long stressful sale process and they made it so much easier keeping us informed every step of the way.
From the beginning they were very proactive in selling our home, organising the viewing and throughout, which made us get some great offers very quickly!
I want to give a big thanks especially to Christy, Tom and Jayne who I have spoken to a lot and have all been brilliant and so friendly!
It’s been a sincere pleasure x
Shyanne · 28 January 2024
Agent replied · 25 August 2024
Hi Shyanne
Thank you for your kind words about the team. It was a pleasure to market and sell your lovely home. From all of us here we wish you well in your new home.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleI wanted to view a property with another company they didn't want to know as I didn't have my place up for sale, viewed a place with Paul Carr with no hassle and within 2/3 weeks I had a valuation, two open days, accepted a bid on my …
Daniel · 15 May 2025
Agent replied · 28 May 2025
Hi Daniel
Thank you for leaving such a nice review. We where very pleased to be instructed on your lovely house and to also help you find your next home. … More
★★★★★ 5/5
GoogleWe were really pleased with our excellent experience selling our mom's home through Paul Carr Estate Agents. Every member of staff were so helpful, polite, friendly and encouraging from the beginning to the end of the process. We got a good and fair price for the property, they were very accurate in their predictions of what to expect, and it was sold very quickly. I would not hesitate to recommend them.
Sue · 27 May 2024
Agent replied · 25 August 2024
Hi Sue,
Thank you for taking the time to leave this kind review. It was pleasure to meet with Jim and yourself personally and I am very pleased it was a positive experience for you.
All the best in the future.
Kind Regards
Luke Jones
★★★★★ 1/5
GoogleDon't believe these reviews they get all the bad or low reviews removed by Google saying these are not their customers I put a review about the the mortgage advisors how in favour they work with the client they take bribes they like money under the table lie to home sellers saying this is best offer for example when the person can make more on you avoid this state all staff here are dodgy specially the manager the girl who goes out on viewing and kasim the Asian dodgy mortgage advisor I bet they will try get this review removed
Netanyahu · 25 October 2023
Agent replied · 24 October 2024
Hi,
Sorry to hear of your recent frustrations. To clarify the members of staff in your review do not reflect the staff members at our Great Barr office. Have you got the correct office / Estate Agents? please contact the branch on 0121-325-1133 and I would be happy to point you in the right direction or assist you further. To confirm I have never requested Google to remove any of our reviews in the past for this office.
Kind Regards
Luke Jones
Branch Manager
0121-325-1133
★★★★★ 5/5
GoogleI want to say a very big thank you to Jayne for all the help and support that she has given during my daughters purchase, she was amazing. Also a shout out to Karen and Megan who do a great Job. Thank you all so much
Susan · 12 July 2022
Agent replied · 7 June 2023
Hi Susan
Thank you for your kind words, we wish your daughter a very happy time in her new home.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 1/5
GoogleDon't believe these reviews they get all the bad or low reviews removed by Google saying these are not their customers I put a review about the the mortgage advisors how in favour they work with the client they take bribes they like money under the table lie to home sellers saying this is best offer for example when the person can make more on you avoid this state all staff here are dodgy specially the manager the girl who goes out on viewing and kasim the Asian dodgy mortgage advisor I bet they will try get this review removed
Ali · 9 October 2023
Agent replied · 30 October 2023
Hi,
Sorry to hear of your recent frustrations. To clarify the members of staff in your review do not reflect the staff members at our Great Barr office. Have you got the correct office / Estate Agents? please contact the branch on 0121-325-1133 and I would be happy to point you in the right direction or assist you further. To confirm I have never requested Google to remove any of our reviews in the past for this office.
Kind Regards
Luke Jones
Branch Manager
0121-325-1133
★★★★★ 5/5
GoogleA great team who are always helpful, professional and communicate regularly with me.
Rachel · 15 February 2026
Agent replied · 15 April 2026
Thank you Rachel, it's a pleasure assisting you.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleI purchased a property from Paul Carr and got great service from both Megan and Samantha, they were always quick answering my queries and were very helpful. Then both Bonnie and Jayne were great with progressing the sale through to exchange.
Raj · 7 June 2022
Agent replied · 7 June 2023
Hi Raj,
Thank you for taking the time to leave us such a nice review & congratulations on your purchase.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleThank you to the whole team (and you are a real team!) at Paul Carr for making the sale of our family home as pain free as possible.
Mum lived in the property for approximately sixty years and so for her it was a seismic move. From the initial visit by Luke through to the guidance from Megan on how to underpin the floors due to the presence of sulphate, through to the final sales negotiations with Jane we felt supported throughout and as if we were in expert hands.
The team know the properties close to the office extremely well - proximity is a real bonus. In addition the telephone is always answered by a friendly and reassuring member of staff and calls are returned rapidly. I would recommend the Paul Carr experience without hesitation.
Susan · 9 December 2022
Agent replied · 7 June 2023
Hi Susan
Thank you for your very kind words it means a lot to all of us. If you ever need our assistance in the future it would be pleasure to assist you again.
Take Care &
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleI can highly recommend Paul Carr as they worked as a team and were helpful and supportive all through the sales process. I would also like to mention Megan who went above and beyond and her cheerful helpfulness went a long way to make a stressful process easier. Luke the manager was also very helpful. Their knowledge of the local area and their clients was excellent and helped in the sales process. Thank you to the team!
Karin · 9 March 2023
Agent replied · 7 June 2023
Hi Karin,
Thank you for your kind words and patience throughout the sale. We know the process had some up's & downs. From all of the team here we wish you & your family all the best in the future.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 1/5
GoogleUseless agents passing on false information to vendors and fails to liaise with customers which hindered our chances on a property. Also can never get through to the phone lines when important information needs to be discussed
VonX · 25 March 2025
Agent replied · 15 April 2026
Thank you for your feedback I am sorry to hear of your experience. Can you provide further details of your name and property you enquired about / made an offer for ? so we can ensure it is our Queslett road branch that you have dealt with … More
★★★★★ 5/5
GoogleI put my property on the market and within 2 weeks had multiple viewings and an accepted offer. Now just going through the motions and they are very responsive. Any question, whether big or small they respond, even if its a confirmation that they have received it and need to follow it up. The process was super easy, shown similar properties which explained the price of property to market. Fees really clear and was very personal when they came out to do photos and discuss. Lovely team, all are amazing; Samantha, Megan and Jayne, thank you!PositiveResponsiveness, Quality, Professionalism, Value
Laura · 26 August 2022
Agent replied · 7 June 2023
Hi Laura, Thank you we are all so grateful for this kind review it means a lot. We will do everything we can to continue to deliver for you and get you moving successfully soon. All my colleagues & myself are here to support you whatever you need.
Kind Regards
Luke Jones
Branch Manager
★★★★★ 5/5
GoogleA first class service from start to finish. Luke Jones, branch manager visited us for the initial survey and was far more relaxed and responsive to our requirements than other local estate agents who appeared more interested in self promotion. We achieved a quick sale at the asking price and although the transaction took longer than expected, this was in no way the fault of Paul Carr who were extremely responsive and friendly throughout. Particular mention to Sam and Bonnie who were our main points of contact. Thank you all. We cannot recommend Paul Carr highly enough.PositiveResponsiveness, Professionalism, Value
Mark · 26 August 2022
Agent replied · 7 June 2023
Hi Mark, thank you so much for your kind words it was a real pleasure to deal with Julie & yourself from start to finish.
We know how much you were looking forward to your next move so from all of us here all the best with the new home. Many thanks again Luke.
★★★★★ 5/5
GoogleI went through Paul Carr to purchase my property. From the day I put an offer to after exchange exchange completion date the agents have been amazing. I was really impressed how they kept in touch, kept me updated, was supportive when I was getting frustrated and stressed with sellers and their solicitors chasing things up. I havd never seen say estate agents giving exemplary customer service and care to their customers like Paul Carr and highly recommended using them as to buy or sell.
Thank you to the team in Great Barr for all your support and help.PositiveResponsiveness, Quality, Professionalism
Jussie · 26 August 2022
Agent replied · 7 June 2023
Hi Jussie,
Thank you for your kind words it's much appreciated by all of the team here. We hope you enjoy your new property & congratulations once again.
Kind Regards
Luke Jones
Branch Manager
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