Trusted Agent profile · Grayshott
★★★★★
101 reviews across 1 platform
The Old Pharmacy Headley Road, Grayshott, GU26 6LD
Homes Estate Agents's office in Grayshott, at The Old Pharmacy Headley Road, is rated 4.9 out of 5 across 101 reviews on 1 platform, including 101 Google reviews rated 4.9.
Every review we hold for the Grayshott office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Homes Estate Agents. They have been so helpful through the whole process from arranging viewings right the way through to completion. Ross in particular was extremely helpful and kept us in the loop from the offer being accepted through to exchanging contracts. We are looking forward to completing next week and appreciate all of the help the team has provided.
5/5
GoogleTanya was friendly, helpful and really good at communicating throughout, to ensure a smooth purchase.
Thank you!
5/5
GoogleEveryone at Homes has been fantastic. They really go out of their way to help you, they not only do a great job but I also trust them to. I know they will be thorough and will make sure everything is looked into and followed up. A huge thank you to Sally, Ellie, Leo and Ben all very lovely and a pleasure to speak to. They've been really conscientious in everything they do, from assisting with queries to additional viewing requests. It's so appreciated, especially when this process can be so stressful so it's really important to receive such friendly communications throughout. We can only wish that all our future property experiences could be dealt with in such a professional and friendly way thank you!!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHaving just bought a new house through Homes Estate Agents, I'd highly recommend them. We dealt with Ellie for the initial viewing and the subsequent transaction and she was excellent - fully engaged, very responsive, seemingly in-control at all times (even when we weren't), plus worked extremely hard to keep all parties up to date and dealing with complex obstacles that arose as part of the process. Cannot recommend her highly enough, excellent on every level.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleWouldn’t recommend. Ben the branch manager is rude. After complaining with Homes for not only not fulfilling their duty to provide an aftersales service to the end, on the day of moving there was a delay in completion and he put unnecessary pressure to leave the property even though half of our belongings were left behind. After going through the complaints procedure it seems the customer isn’t always right. No sympathy or compassion for the customers only for the purchaser and after spending a vast amount of money for their “service” we feel we it has not been value for money.
Thank you for your feedback Ms Allen and I am deeply sorry to note your comments. As you know we have conducted a thorough review of the points you raised and have responded in full. In brief, Ben our Branch Manager did not feel or believe he was impolite whatsoever, and that is not in his nature at all. Our sincere apologies if it came across that way. Ben was rather trying to convey the huge importance of you vacating your home as soon as possible following legal completion, as failure to do so can potentially impact sellers in serious financial consequences. Ben was naturally keen to help you avoid that scenario, and your buyers were also waiting sometime for the keys to their new home. As always, our goal is to serve our clients as efficiently and politely as possible, and we wish you all the best for the future.
5/5
GoogleI am absolutely delighted with the service I’ve received from Homes in selling my first property in Liphook. The entire process was handled with the utmost professionalism, from the initial consultation to the beautifully presented listing and exceptional viewing feedback. I was primarily looked after by Tanya, who went above and beyond to ensure my sale was completed successfully. Her communication was outstanding, and her expert guidance kept the sale on track, even when challenges arose with solicitors. It’s no surprise to see Tanya mentioned so positively in the other reviews, she’s plainly a great asset to her team. I would highly recommend her without hesitation. Thank you again to Homes and Tanya for all you’ve done, it’s been a pleasure working with you.
5/5
GoogleVery happy with the service from the whole team at Homes. From first meeting to discuss our needs to the final sale, they have been there every step of the way, keeping us informed and updated weekly. Thank you to you all.
Thank you Lindy
5/5
GoogleSally and the team at Grayshott were very helpful in guiding us through the buying process. They were reassuring and prompt in coming back with answers to our queries. Overall we would highly recommend them to other potential buyers of property in the area
5/5
GoogleI would like give huge thanksto all the team at Homes Grayshott for their help through the painful process of downsizing from my family home of the past 45 years. Sally Saunders was so kind and helpful in getting me over the final hurdle, through a difficult Covid year for everybody. i am now safely in my new home, with lots of future plans!
5/5
GoogleThe team at Homes Grayshott were friendly, helpful and professional throughout my sale which wasn't always smooth sailing. Whenever I phoned for an update they knew the up-to-date situation and were in contact with the solicitors frequently which was reassuring. I was very pleased with the eventual results.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have had a very positive experience with Homes Estate Agents. Leo was extremely helpful and informative. He made sure he was always available to answer questions and was polite and friendly during our viewing of the property we are currently purchasing. Would definitely recommend when on a property search in the area. Kathryn and Vincent,PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHomes Estate Agents Grayshott were professional and reactive at all times and made selling our house easier and less stressful. I would definitely recommend them, and would like to pass on our thanks to Ben Leo and Ellie and the rest of the team at Grayshott for the support we received.
5/5
GoogleI have found the whole team at Homes very helpful, friendly and kind. My main dealings have been with Sally and Ben. Both Sally and Ben have always been very helpful and thorough and Sally was so kind and thoughtful when she sold a property to my dad. I can not recommend them highly enough.PositiveProfessionalism
5/5
GoogleEllie & the team were very helpful in my purchase - I was always able to reach them when needed, and they remained professional throughout. When we experienced a last minute hiccup on completion date, Ellie went beyond the call of duty of help get everything sorted for us. Wouldn't hesitate to recommend!PositiveResponsiveness, Professionalism
5/5
GoogleI had always thought that it would be very hard to get on to the property ladder, but Homes made this process a doddle for me! Leo was professional, friendly and attentive to my every request. I would certainly recommend anyone looking to buy their first home to do so through Homes.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent company and very professional and knowledgeable staff. Helped me find a lovely tennent and took all the hassle out of letting my property.Would recommended anyone to use this great company.
5/5
GoogleWe were very impressed by the hard work and tenacity of Tanya, Tina and their colleagues. I would be pleased to recommend Homes Estate Agents.
Thanks so much for the kind words Grant. We are pleased everything went well. Thanks again for choosing Homes
5/5
GoogleI highly recommend Homes! All the staff are honest, knowledgeable and very professional. Communication throughout the sale and purchase was excellent and feedback following viewings was always given. Huge thanks to Ben, Ellie and Sally! You made a very stressful sale and purchase as pain free as it could be. Thank you!
5/5
GoogleI can’t recommend Sally from Homes enough! She has been highly professional, personable and proactive at all times! Good customer service is one thing, but she does truly care. We are first time buyers and she has been incredibly helpful every step of the way!PositiveProfessionalism
5/5
GoogleTanya at homes provided exceptional service. She treated the sale with utmost professionalism and communication was second to none!
We are so pleased everything went well Vanessa, thanks for leaving a review for the team.
5/5
GoogleThanks so much for managing such a long chain, amazing team and your service was absolutely great.
5/5
GoogleWow, what a great service! I can highly recommend Homes Estates Agents. Leo was superb. He was really enthusiastic about his work, friendly and also very professional. I am very happy to have found the perfect place.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSuper personable local agent
5/5
GoogleWe were very impressed by the hard work and tenacity of Tanya, Tina and their colleagues. I would be pleased to recommend Homes Estate Agents.
Thanks so much for the kind words Grant. We are pleased everything went well. Thanks again for choosing Homes
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