William H Brown Incorporating Porter Glenny Grays reviews

★★★★★ 5/5

Google

Very pleased with the W H Brown EA in Grays. We like the way the property was advertised and attracted many viewers in one day. That allowed to sell the property above the asking price. Debbie B was very proactive with gaining the relavant information and updated us on regular basis. It took a long time to sell the property but Debbie made this process smoothly. Thank you.

Marzena · 17 June 2023

★★★★★ 5/5

Google

Very friendly and brilliant service and brilliant with any update if I didnt hear from the solicitors

Kieran · 16 February 2026

★★★★★ 5/5

Google

Excellent customer service. Huge thanks to Sarah Hicks for help with our new home. WHB is great estate agency. Thank you

Radka · 19 May 2024

★★★★★ 5/5

Google

Fantastic service, very understanding of our position whilst selling our Fathers property following his passing. Paul and the team many thanks for everything you have done, including the full package of viewings etc. to take away the worry from us living 4 hours away. You made the experience easy and comfortable.

Andrew · 17 June 2021

★★★★★ 5/5

Google

I am absolutely delighted with the exceptional service provided by Coral Taylor. Her professionalism, responsiveness, and attention to detail made the process of obtaining a flat smooth and stress-free. From the initial search to signing the agreement, she guided me every step of the way, ensuring all my needs were met. I couldn't be happier with my new flat, and I'm truly grateful for her dedicated assistance. I highly recommend their services to anyone in need of a reliable and efficient letting agent. Thanks a million.

Michael · 21 August 2023

★★★★★ 5/5

Google

Outstanding service, highly recommended! I am incredibly happy and grateful to William H. Brown, and especially to …

Petronela · 16 January 2026

★★★★★ 5/5

Google

I cannot express how much this estate agents provides the absolute best service, guidance and help thought the whole process of purchasing our house. Special thanks to Debby Black, one of the estate agents, who went above and beyond with our journey of purchasing our first home. Highly recommend to anyone who is considering signing up to William H Brown. Praises all round. From Frances Acquokoh

Lifestyleyourhealth · 17 June 2023

★★★★★ 5/5

Google

Michelle Goodwin, thank you so much for all your hep with the new property. A really professional lady. Recommend William H Brown to everyone. Alex

Sigma · 20 November 2025

★★★★★ 1/5

Google

Absolutely ridiculous service I had to chase up on viewings myself only to be told that they won’t be able to do the viewing 20 minutes before I was supposed to arrive and they would have to reschedule but don’t know when. Ironic considering when I told them that I was looking to move next month they said that’s not good enough they need someone immediately. What a waste of time and money to get there

Hafiza · 20 October 2023

★★★★★ 5/5

Google

Sarah was amazing from start to finish. Very friendly and professional 👌 …

Samantha · 17 August 2024

★★★★★ 5/5

Google

It’s no exaggeration to say that Rob Jones’ wise and timely actions were fundamental in making my purchase feasible, and getting it over the finish line, he’s a credit to his company and his trade. As a first-time buyer in the middle of a pandemic, there was obviously some trepidation about the purchase, and some added strain on all processes, especially in relation to lenders. With calm rationality, proactivity and good humour, Rob was able to navigate these tricky waters with relative ease. I could write pages on how welcome Rob’s approach was, but just want to highlight two instances that I feel give the measure of the man: 1. The offer stage: The buyers were somewhat anxious having had a previous sale fall through, and the asking price needed to be reduced in order to fall within my price range. Not only had Rob already managed to secure an additional £10k in comparison to other brokers’ offers, he then, without my initiation, spoke directly with the estate agent to assure him that A) all financial arrangements were ready to be initiated and, B) as a first-time buyer, the process would move rapidly, which was of key importance to the sellers. My final offer was accepted only a few hours later, and I have no doubt that Rob’s intervention was key. 2. Exchange / completion: Shortly before exchange / completion were due, my prospective lender (a major and generally reputable national bank) started to experience what could politely be called ‘administrative and communication issues’. Long story short, this resulted in continual delays, and more than one instance of the exchange being delayed on the day it was supposed to go through. The bank even tried to devalue the property by £10k due to an admin error following an unrequired third valuation after my instruction to exchange had been received by my solicitor. Rob was again proactive, this time to the point of tenacity, in chasing down answers, joining dots for the lender, and communicating with both my solicitor and the estate agent. Again, without Rob, I predict this would have fallen through. These are just two instances. However, in-between these times Rob’s almost universal availability, personable manner, reassurance and extensive knowledge made an always-difficult process so much easier. It was always a pleasure dealing with Rob, and I wouldn’t hesitate for a second in using his services again.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 25 August 2021

★★★★★ 5/5

Google

Alana was our agent helping us sell our home for the first time. Not only has it run smoothly, efficiently and professionally, Alana has managed to get our first offer within 5 days of the property being put on the market. She explained everything that was happening and kept me up to speed on the viewings and offers coming in. Not only did she do all this, she also worked her day off to ensure the property went on the market before the weekend for weekend viewings to be made! Would 100% recommend (and ask for Alana!)PositiveResponsiveness, Quality, Professionalism, Value

Charlie · 25 August 2021

★★★★★ 5/5

Google

Big thanks to Paul and his team on the sale of our house, special thanks and mention to the wonderful Debby, without this lady i suspect we would not have navigated through a sale that was testing at best, Debby is the lady you want on your side as she's professional, polite and has a terrier like determination to help you sell or buy a house, as a whole we are thankful for all of their efforts and cannot recommend WHB in Grays enough.

Lee · 17 June 2021

★★★★★ 5/5

Google

I use William H Brown, Grays to market and let my property, and having recently renewed with them, I have to say that dealing with Kieran, Lettings Manager, was a breeze. Kieran is responsive, communicative, straight to the point and ultimately takes ownership of any issues/problems and concerns and ensures that they are resolved. I have every faith that my property is in good hands and that Kieran will deliver on any actions. As a landlord, wouldn't hesitate to recommend Kieran for anyone looking to let a property in and around the area.PositiveResponsiveness, Quality, Professionalism

L · 17 June 2021

★★★★★ 5/5

Google

William H Brown team are extremely professional in dealing with request, concerns and customer service. A very well presented establishment! I am so pleased to have let my property through them, as I know myself and my property is well protected. I would like to thank Kieran especially for his dedication and motivation to oversee my property and updating any progress when and if any issues arise. Kieran is very friendly and easy to approach. I feel they have gained an asset to the company! Well done Kieran and keep up the fantastic work. I would defiantly recommend Kieran and the company if you are looking to buy, sell or let. Monika

Manpreet · 17 June 2021

★★★★★ 5/5

Google

Rob Jones has been a tremendous help in helping my wife and I purchasing our new home. Even though we were let down on many occasion by estate agents and sellers Rob stuck by us and every time that we went back to him with yet another property he gave us tremendous support and took away the stress that comes with buying a new property.I would not hesitate to use Rob again for the expert advice that he gave us.

John · 17 June 2021

★★★★★ 5/5

Google

Rob Jones is an amazing broker that I would recommend to anyone. I haven't come across anyone like him in my career that is very professional and at the same time gives a personal touch to his clients. Rob makes the whole process easy for his clients and no matter how silly a question can be Rob gives a prompt answer. I actually like the communication via messages which in my opinion is a lot quicker and convenient for today's world.PositiveResponsiveness, Quality, Professionalism, Value

Mithila · 17 June 2021

★★★★★ 5/5

Google

I would definitely recommend WH Brown, Debby in particular for a professional service. Debby has a wealth of experience in this field which made all the difference in securing a sale. I valued her opinion and advice based on her knowledge of the business. The difference Debby made is that she is proactive in generating viewings. Other agents I had used relied on advertising and didn't convince me they were making any other effort to get people through the door. Debby works long hours and always made herself available which was much appreciated during the stressful experience of trying to sell a home.PositiveResponsiveness, Professionalism

Wendy · 17 June 2021

★★★★★ 5/5

Google

The team at William H Brown in Grays were great. Paul (manager) was helpful and came to the house to discuss selling, answering all questions. We then had the pleasure of working with a team consisting of Debby and Taylor, both of who were excellent. What sets this team at WHB apart is they take the time to answer any calls and questions, at any time (even days they aren’t working or “in” the office) - you get a feeling that they always go the extra mile. They were amazing. Thank you all!

Don · 17 June 2021

★★★★★ 5/5

Google

Debby was involved from when we first viewed the property right through to when we purchased the property. She was extremely helpful and went over and beyond expectations by ensuring the process went smoothly. When there were various obstacles, which were compounded by the pandemic, she was exceptional by advising and contacting all the relevant people in the process that needed to be contacted. She worked very hard to ensure that we successfully completed our purchase. Debby thank you very much for an excellent service, a job very well done and from very happy customers.

I · 17 June 2021

★★★★★ 5/5

Google

Excellent customer service which far exceeded by expectations as both a buyer and seller, in terms of their expertise, efficiency and value. The entire team keep you informed and updated at every step of the process, so you feel secure in the knowledge that you're in safe hands. They truly are the market leaders (and Debbie is a super star!).......update..... kudos to Dan, who quickly arranged multiple viewings resulting in offers even before my property was advertised on-line. He rapidly leveraged his great sales and negotiating skills, so valuation to offer took LESS THAN ONE WEEK. Wow! A brilliant team, expertly led by Paul. THANK YOU!PositiveResponsiveness, Quality, Professionalism, Value

Heide · 17 June 2021

★★★★★ 5/5

Google

I cannot praise William H Brown and the team enough! From the first visit to value our home, the process has been so painless. Alana came to value our property, she explained the process so well, what would happen, how much we should market for and what to expect from viewings to completion, she made us feel so at ease. Then we had the photographer Gary come round, well, what can I say, professional, quick and my home looks amazing. Debbie then contacted me to make sure that I was happy with the listing and from then both herself and Dan went all out to get me viewings! Wow! I was in shock, 11 viewings in 2 days and every single one turned up!!! They were all lovely too and in a position to buy, so no timewasters. I'm so confident we'll get a sale. The listing went live on Thursday, we had viewings on Friday and Saturday, it's now Monday and we've had 2 offers above asking already and just perfect buyers. HIGHLY RECOMMENDED! Had my fair share of bad agents, but not this time. Thank you to Paul and the team, you are all amazing.PositiveResponsiveness, Quality, Professionalism, Value

Denise · 17 June 2021

★★★★★ 1/5

Google

GRAYS BRANCH - bad practices stay away First issue, I called to view a property listed since May and a young lady …

Sandra · 16 November 2025

★★★★★ 5/5

Google

They were really very helpful especially Sarah, she made moving in so easy.

Chiamaka · 27 July 2024