Every review we hold for the Grays office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery friendly,nice and helpful staff.
The two agents Chris and Jacob demonstrated they professional skills and ensure that everything was all right on my new accommodation.
Many thanks Sorin and Mihaela
Constantin-Sorin · 17 June 2021
Agent replied · 16 June 2024
Hi Constantin-Sorin, Thank you so much for your wonderful feedback. We are so pleased that your move went smoothly and it was a pleasure to deal with yourself throughout the whole process! We wish you the best of luck in your new home and hope to hear from you again in the future.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleFantastic service from all at Edward Clark, Chris and Jacob made purchasing the property very easy! Would highly recommend them!!PositiveResponsiveness, Quality, Professionalism
Andrew · 17 June 2022
Agent replied · 16 June 2024
Dear Andrew, what a journey! We do aim to remain helpful, polite and enthusiastic even when our patience with chains, conveyancers and other parties can test our patience. We're over the moon that you've had great experience! Our goal is to offer clients nothing less. I'm pleased we got this one over the line for you and your family, Thanks again for the review.
Kind Regards
Edward Clark Estates
★★★★★ 1/5
GoogleThis by far has to be one of the worst estate agency experiences I’ve had to date.
Baring in mind I was previously an estate agent so I’m very aware of the level of customer services that should be provided.
The estate agents in Edward Clark Estate Grays need training in customer services extensively!
Shelly Tramain (might be incorrect spelling of surname) is quite possibly the epitome of a terrible estate agent with no grasp of what the difference is between an open house and appointments.
If you enjoy being treated as though you are renting or purchasing a property for free, by all means go with this estate agency.
However if you want the correct estate agency experience that everyone deserves I suggest you go elsewhere.
If I could rate Edward Clark Estate Grays a zero I would.
Victoria · 17 June 2020
Agent replied · 16 June 2024
Hi Victoria,
We had a block viewing at a property and due to the high amount of interest in this property my colleague was over running by a few minutes showing potential applicants around. On the contrary to be treated badly we like to give applicants 100% of our time and dedication solely to them on appointments so that we can answer any questions or queries they may have in private. We apologies if this caused you an inconvenience by our appointment times over running by a few minutes from such a high volume of applicants it does happen unfortunately and is somewhat unavoidable when trying to give applicants the best of our services.
I suggest if you wish to continue speaking so rudely to staff in front of many patiently waiting applicants who had no issues with the situation then you are probably not a tenant that would be suitable for our properties and we wish you all the best for the future.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleI have used Edward Clark twice to move house and have found them to be reliable, honest, helpful and genuine. They are not like some of the estate agents in Grays that will say anything to get your business only to leave you disappointed when it comes to backing up their promises.
They did everything they said they would and managed to get me an improved offer after an original sale fell through on one occasion. This improved my sale price by over 20%.
Cannot recommend them highly enough.
Only criticism would be the addition of routine floor plans. Just something I like, although I can't say it had any detrimental effect on my sales.
Iain · 17 June 2020
Agent replied · 16 June 2024
Thank you so much for sharing your recent experience with us Mr Thompson, all of the team really enjoyed working alongside you and we absolutely over the moon to have been able to assist knowing how much the move meant to you. Wishing you every happiness in your new home.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleI used Edward Clark Estate Agents recently to sell my house in Corringham and set them a challenge to find our 'forever' home and we had specific criteria. They found it for us in Fobbing within a couple of weeks at the most. They stayed in regular contact throughout the whole process and made it very smooth for us indeed and i could speak to someone straightaway everytime i called the office. We could not be more grateful. Special mention for Shelley Tremain. We could not have done it without her! 5 star service. Would use again and would highly recommend
Nadine · 18 June 2019
Agent replied · 16 June 2024
Thank you Nadine for your glowing 5* review of Edward Clark Estates in particular Shelley. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Edward Clark Estates.
★★★★★ 5/5
GoogleMy first home was with these guys
Very professional and fantastic staff Chris is on point, keep up the fantastic work guys
Mrs e HPositiveProfessionalism
Melmel · 17 June 2021
Agent replied · 16 June 2024
Hi Aysemani, Thank you very much for taking the time to leave such a fantastic review for Chris, i am really pleased you were impressed by the level of service provided by Chris as he works really hard to push a transaction through as smoothly as possible, keeping all parties updated throughout the process. Thank you for sharing your experience with us, we look forward to assisting you again in the future.
Kind Regards
Edward Clark Estates
★★★★★ 1/5
GoogleWas told that I could rent a property, as I had a dog, with certain conditions in place. Arranged an appointment with myself for 2 days later to bring down the relative paperwork to there office so I could rent the property . On turning up, I was told that they didn’t even know I had an appointment and that the landlord was now undecided about the dog. I appreciate that it is the landlords prerogative to change his mind, but to not be informed of this and to not even be aware I had an appointment is very unprofessional! I asked them on leaving their office to inform me of the final decision regarding the rental, but they failed to do this as well. Very poor communication skills, very unreliable!!!
Heidi · 18 June 2018
Agent replied · 16 June 2024
Thank you for your review of our company, unfortunately the reason behind you being unsuccessful to rent the property was due to a number of reasons and not just down to you having a dog, I understand your frustrations but we are obliged to take our landlords instructions. We did try and contact you on your home telephone number as that was the only number that was provided to us but unfortunately to no avail. I wish you the best of luck in your continued rental search and hope you can secure a property soon.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleAll the staff were amazing and so helpful and didn’t mind me phoning every day! They were by me every step of the way and even pushed my solicitors into early completion! None of them pushed me into buying a house they let me look and left me to my own judgement, they answered all my questions and I’d previously looked at 13 other houses with so many different estate agents and am so glad I went with Edward Clark estates... would recommend to anyone!
Jasmine · 18 June 2018
Agent replied · 16 June 2024
Thank you for your review of Edward Clark Estates we really appreciate your kind words, and it goes a long way with all the staff here, we wish you and your partner the very best in your new home together.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleI have been with Edward Clark Estates for eight year and in that time i have spent renting with them i have always recieved excellent proffessional care form all members of staff. They have always looked after me and my daughter extremely well and i would fully recommend Edward Clarks theh do an amazing job and keep there clients best interest in the right place, i would never deal with another estate agent, highly recommended!!!
Shanice · 18 June 2019
Agent replied · 16 June 2024
Hi Shanice it's very kind of you to leave this fantastic 5* review of your experience with Edward Clark Estates. I will make sure the team are aware of your comments.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleWe've been using Edward Clark Estates for several years now and they manage the majority of our properties across Essex. Throughout that time they have been attentive to both our needs and that of our tenants all in a timely and professional manner. They respect my time and deal with the majority of Tenant needs without having to engage me along with ensuring rent collection and payments are made on time. I'm certainly happy to recommend them.
John · 18 June 2017
Agent replied · 16 June 2024
Hello Mr Sheppard, thank you for your great 5* review. As always, we are glad to hear excellent feedback about the service we provide to our clients. I will pass your comments on to everyone involved at Edward Clark Estates.
★★★★★ 5/5
GoogleEdward Clark have always been so efficient and professional in all the years that me and my husband have been with them. They have have made the process of both buying and selling our properties so smooth and have really gone out of their way to help us. I would thoroughly recommend them as they truly offer an exceptional service. Thank you to the whole team for all their hard work and dedication.
Asma · 18 June 2019
Agent replied · 16 June 2024
Many thanks Asma, for your kind words as always, we will look forward to continuing the level of service provided.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleJacob and Alfie were absolutely perfect. Great atmosphere and wonderful service. Keep it up guys!
Alex · 17 June 2021
Agent replied · 16 June 2024
Dear Mr Parkes, Thank you so much for sharing your recent experience with us, all of the team really enjoyed working alongside you and we are absolutely over the moon to have been able to assist knowing how much the move meant to you. Wishing you every happiness in your new home.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleEdward Clark Estates has recently marketed our home with great success.We chose to do our own viewings as this suited child arrangements and work commitments.Communications with the office ran very smoothly even when we had to make short notice change to viewing appointments. All in all a great experience
Keep up the good workPositiveResponsiveness, Quality, Professionalism, Value
James · 24 August 2021
Agent replied · 16 June 2024
Thank you very much for your fantastic review Mr Jefford. I am really pleased you found the team professional, friendly and enthusiastic. As a small family run business this is really reassuring to read. Take Care and thank you again for choosing Edward Clark Estates.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleMe and my partner would just like to say how pleased we are with the service received from one of your employees namely Alfie. He has been very professional throughout our dealing’s with Edward Clark Estates from keeping us well informed to being polite and helpful when called upon. All the best for the future Alfie.
Kind regards,
Carl&Toni.PositiveProfessionalism
Carlitos_funky_food · 24 August 2020
Agent replied · 16 June 2024
Dear Mr Peake-Wait, thank you for the awesome review. Glad to see Alfie was able to deal with any queries quickly and provided a professional service. Thanks again, Edward Clark Estates.
★★★★★ 5/5
GoogleVery happy with their service throughout whole transaction of property sale . From the beginning friendly approach from all members but most importantly acted fast when needed and thanks to their experienced whole process was less stressful. Thank you.
Kamil · 16 April 2023
Agent replied · 16 June 2024
Kamil, we are so grateful for those kind words and 5 stars.
Selling your home is not an easy task but we do our best to ensure every hurdle … More
★★★★★ 5/5
GoogleI have had many dealings with Edward Clark Estates with purchasing a property and also them renting out two of my properties. Everybody I have dealt with there has always been very informative and helpful I would highly recommend this company if you are looking to sell your home or if you are a landlord and need a management company.
Jayne · 18 June 2019
Agent replied · 16 June 2024
That is great Jayne. Myself and the team appreciate you giving us the opportunity to work with you and your properties. The review puts a smile on all our faces. Thanks again.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleI have been dealing with Chloe, who has been extremely helpful from the first phone call all the way to picking the keys up. Very helpful & friendly with all checks and hassle free process.
Highly recommend this estate agent to others, who will be seeking their service to find their next dream home. Staff is very professional & helpful.
Buddhi · 18 June 2019
Agent replied · 16 June 2024
Hi Buddhi, Wow what a review! We're thrilled you had such a great experience and really appreciate you taking the time to review our service, wishing you all the best in your new home.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleSpeaking from my experience of them dealing with a flat sale, I would definitely recommend Edward Clarke. They were on hand right from the very start and were extremely efficient in dealing with issues especially when I had a buyer pull out and they were able to line up another buyer the same day. Negotiated a reasonable fee and worth the money.
Abi · 18 June 2017
Agent replied · 16 June 2024
Thank you very much for your feedback, and the very best of luck for the future.
★★★★★ 5/5
GoogleWe bought a house as first time buyers in Brandon Groves with their help. The team was helpful throughout the process, few hiccups but not if their fault. They kept us updated as much as the solicitors passed details. I totally recommend their services.
No · 17 June 2022
Agent replied · 16 June 2024
Dear No Name! What a journey! We do aim to remain helpful, polite and enthusiastic even when our patience with chains, conveyancers and other parties can test our patience. We're over the moon that you've had great experience! Our goal is to offer clients nothing less.
I'm pleased we got it over the line for you and the family and now it's just moving day you need to think of, which is of course coming soon.
Really happy and excited for you. Thanks again for the review and have a fantastic day. If you ever need the team and I for anything at all, just get in touch. We're always here to help.
Kind Regards
Edward Clark Estates
★★★★★ 1/5
GoogleWorst estate agents! been trying to view a property and they haven't responded told us they will ring us back and don't. Don't answer emails. Very unprofessional and will never buy a property of them!
Chantelle · 25 January 2025
★★★★★ 1/5
GoogleTerrible agency, they never answer the phone and on topic of it are rude.
Avoid and save your money.
Grace · 16 April 2024
Agent replied · 16 June 2024
Hello Grace, thank you for taking the time to review, however I have searched our records and do not see we have you registered with us at all? Was their an issue you was unhappy with when you called and if so why didnt you approach us … More
★★★★★ 5/5
GoogleI bought a house last week. Really good customer service. Always respond phone call and email. Friendly staff. Well done guys 👍.
Thank you for your all the help. Really appreciate.
Merry Christmas 🎄⛄ and happy New year
Good luck 🤞
Jeyananth · 17 June 2022
Agent replied · 16 June 2024
Dear Mr Kumarasamy,
We cannot thank you enough for your kind words and wonderful review. It is certainly a lovely way to end a busy year for the team. We hope you are settling into your new home and if we can be of any further assistance in the future, please do not hesitate to contact us again.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleThis Estate agent is very efficient. Every time I made a call to them, they have handled all my calls very professionally. They tried to keep their promises to call me back each time I had any enquiry. Especially I have enjoyed dealing with Chris and Russell, ..Outstanding Service...Wish them all the very best....:)
Tanvir · 18 June 2019
Agent replied · 16 June 2024
Dear Mr Khan, Thank you so much for your 5* review. I am delighted the process has been a smooth one for you and we are delighted to hear the team have worked so hard. They will be really pleased with this feedback.
Should you need anything else, please do not hesitate to contact me or any of the team. In the meantime, I would like to wish you the very best.
Kind Regards
Edward Clark Estates
★★★★★ 5/5
GoogleWe use Edward Clark Estates for renting our commercial rooms upstairs and have always found them extremely helpful, professional and friendly. The service and advice they provide is very valuable and we can not recommend them highly enough. Many thanks for all your ongoing time, help and support.
Toothshine · 17 June 2020
Agent replied · 16 June 2024
Thank you for taking the time to give such positive feedback, we take pride in providing a high level of service to our clients and we hope we can be of service to you again in the future.
Kind Regards
Edward Clark Estates
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