Trusted Agent profile
★★★★★
277 reviews across 1 platform
63 High Street, Grantham NG31 6NN
William H Brown's Grantham office at 63 High Street is rated 4.5 out of 5 across 277 reviews on 1 platform, including 277 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
GoogleMassive thank you to Charly and Curtis for helping me get moved into my new home! They were incredibly communicative and even with tricky circumstances they explained the process and reassured me the whole way - couldn't recommend them enough!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmanda was amazing, helping my son threw the whole process of buying his first house. Will forever be thankful.
Thank you for your kind words, we are so pleased to hear that Amanda was able to assist your son in purchasing his first home. We truly value our customers and are grateful to be a part of such a special and important milestone. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Google“Aidan was very helpful, very informative, nothing was too much for him to do”
Thank you so much for taking the time to share your positive experience with us! We pride ourselves on providing excellent customer service and are thrilled to hear that Aidan went above and beyond to assist you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Googlecouldn’t fault the amazing service we received from wh brown. charly was so helpful in getting our documents together to move into our new property and a huge thank you to curtis who supported us through the issues we were having regarding our previous tenancy and managed to help us find the most perfect home for myself, my partner and our baby. could never fault their service and communication, they really reassured us in every way possible and they couldn’t have helped us more!
Thanks for the excellent 5* review Chloe! Thanks for your thoughtful comments about our Grantham team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have dealt with Curtis and he was on point with every aspect of apartment rental. Kept us updated and was super efficient. He is definitely a great example of a brilliant estate agent!
It’s really lovely to read another 5* review Artur. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleBeen dealing with Hannah in the Grantham office. A refreshing change for estate agency! Always in contact, I don’t have to call her, she always calls me. She does what she says she’ll do and importantly for me she says it like it is. Always goes that extra mile! Thanks Hannah for all the work you’ve put in so far.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIzzie was fantastic! Although we decided not to sell at present, our experience with her was fantastic and professional from start to finish. Her level of communication made us feel very well looked after, and if we decide to proceed in the future we will definitely be back in touch with her.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with William H Brown was amazing. Since the 1st call with Joshua Stafford he was very professional and helpful. He promised to have the documents the next day which he delivered as promised. Thank you Josh it was a pleasure dealing with you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleIt has been an absolute pleasure dealing with Charly from the Grantham office. Polite, friendly and knowledgable. She is a great asset to the company. I look forward to meeting you again in the future Charly. Keep going what you do!
Thank you so much for your wonderful review! We are lucky to have Charly as part of our team and we are thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust want to say Thanks to all the wonderful staff at W.H.Brown. Katie, Amanda, Tom Aden and Libby so friendly and helpful. I would highly recommended the team. I sold and completed today and I wouldnt choose any other estate agents. GREAT SERVICE.
Thank you for your kind words! We are thrilled to hear that our staff, Katie, Amanda, Tom Aden, and Libby, provided you with excellent service. It was our pleasure to assist with your sale. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently dealt with both Charly and Damon in lettings at the Grantham office. I have spoken to them on a few occasions and always found them to be very professional and nothing is ever too much trouble. Thanks again!
"Thank you so much for your kind words! It's always a pleasure working with you and we're dedicated to providing top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally happy with the service from all at the Grantham Branch. Stephanie went out of her way to ensure the whole thing went smoothly, and was very helpful with all enquiries that we had.
Thank you for your excellent 5* review and kind words of our dedicated team Wendy. Kind regards, Lucy, Customer Relations.
5/5
GoogleNot one to normally use an estate agent directly, as I would normally look at properties online. However, after making contact with the granthan branch, I spoke to Phoebe who assisted me with great knowledge and put me at ease instantly. I would 100% recommend to anyone wanting peace of mind when looking for a property.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmanda has been both very helpful and supportive right from the flat first going on the market. She has certainly helped pushing the sale through to completion, which at times has been pretty frustrating, with how slowly conveyancers' seem to work these days! Thank you all.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
4/5
GoogleOverall a positive experience with William H Brown. Katie dealt with all our problems exceptionally well. My only negative was there was a £99 money laundering charge that we were never made aware of until after the sale was agreed. We were …
Thank you for your review and for choosing William H Brown. We're glad to hear that Katie provided exceptional service. We apologise for any confusion regarding the money laundering fee, and we will make sure to communicate all fees clearly in the future. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleMy dealings with William H Brown started in January this year, I saw 2 houses that I wanted to view with them. Filled out the info on rightmove and also asked for a valuation on my house. The valuation was booked but I never heard …
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrom the initial contact with Emma right through the whole process to completion the whole team at William H Brown have provided a great service, extremely professional and great communication throughout . Once again a big thankyou to the whole team.
Thank you for your kind words, we are thrilled to hear that our team provided you with excellent service and communication. We greatly appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GooglePhoebe has been brilliant from the first phone call when I was looking to buy, arranging viewings, helping with potential offers and right through to a very happy exchange yesterday! And, thank you so much for your positiveness and enthusiasm through my move with my buyer.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHaving looked at many houses with many estate agents, I have to say that Phoebe is one of the best. She was professional, polite, friendly and always listened to us. She contacted us quickly when houses she thought we would like came on to the market, and she went out of her way to get us viewings in a timely manner. We felt confident in her knowledge and there was no question that she couldn't answer. An absolute joy to deal with.
5/5
GoogleWilliam H Brown Grantham where the first estate agents me and my husband have ever visited and spoken to after seeing a property we fell in love with online, and all I can say is that the team were absolutely amazing from the very first meeting. Me and my husband first walked in and were welcomed by the friendly staff who didn’t take long to introduce us to our mortgage broker Natasha. Natasha was incredibly insightful, and she took her time in listening and answering all of our questions with great detail and knowledge. She made the process look incredibly easy, which made us feel at ease knowing that we were in excellent hands. Phoebe was incredibly friendly and gave us an insight into the property during our initial viewing. She was polite and professional in all our engagements whether it was in person or over the phone. We were both incredibly impressed with the property and expressed our interest with both Phoebe and Natasha who helped us in securing the property. Processing the mortgage papers just sounded a bit daunting, but Natasha made it look like a walk in the park! She promised us that we were in safe hands and that she would make this a smooth process for us and that there is nothing to worry about. We are both extremely thankful to both Natasha and Phoebe for all the hard work they’ve been doing behind the scenes, and for always keeping us the loop during every stage of the process. We both highly recommend William H Brown Grantham to anyone who is looking to purchase a property.
1/5
GoogleThe initial consultation on selling my home was fantastic but it all goes down hill from there. The level of communication is shocking, you hear nothing for weeks, you phone them up to chase to get told they will phone you back and don’t bother. They book viewings without consulting you, and on the rare occasion they do consult you and the buyer doesn’t show up they won’t bother telling you. They leave you a voice message asking you to return their call about a potential viewing to be told this isn’t true and they’ve not left a voice message and make you feel as though you have made it all up. I can honestly say that this is the most inept estate agents I have ever had the displeasure of using. They do not value their customers in the slightest and are extremely unprofessional. I would urge any other vendor to use any other company.
Thank you Luke for reviewing our services. I am sorry to see that you have been less than satisfied with the service you have received. We’re working hard to improve them and appreciate any additional feedback you may have by emailing our team at complianceresidential@sequencehome.co.uk Kind regards, Customer Relations.
1/5
GoogleAbsolutely shocking the way they treat customers. The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there. Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!! I felt that the staff were patronising, and couldn't really be bothered. In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB. The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!! The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!! No one ever called, not to apologise for their mistake, but also to tell us we had completed! Discusting way to treat customers. AVOID AT ALL COSTS!!!
Dear Tina Mann, we are truly sorry to hear about your experience with us. Your feedback is important to us and we will address the issues you've raised with our team to ensure this does not happen again. We apologize for any miscommunication and inconvenience caused during the process. If you would like to discuss this further, please feel free to contact us. Thank you for bringing this to our attention. We would ask you to contact us so we can discuss this with you via our compliance team complianceresidential@sequencehome.co.uk kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from start to finish from Hannah Blythe always polite m, helpful and worked so hard to sell my mums property( which she achieved) highly recommend Hannah to sell your property. Thank you Hannah you made the whole experience so much easier 🥰 …
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service! We recently started renting through William H Brown in Grantham. The Lettings Manager (Charly) was fantastic from start to finish. Very professional, extremely helpful and a pleasure to deal with (made everything run smoothly, which made it a lot easier than previous moves)! Thank you, Charly! 5*
Hello Yana, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Grantham office has 277 reviews across 1 platform: 277 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 4.5 out of 5 across all 277 reviews, and 4.5 out of 5 on Google from 277 reviews, checked 9 October 2026.
William H Brown, 63 High Street, Grantham NG31 6NN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.