William H Brown reviews

★★★★★ 5/5

Google

A huge thank you to Charly and Damien at WH Brown, Grantham. From start to finish, they were kind, patient, and incredibly helpful; keeping communication clear and making a stressful situation feel far more manageable. What made it even more special is that this came together through the power of LinkedIn; it truly reminded me how supportive people can be when you’re going through a tough time. If you’re looking for an estate agent who treats you like a person, not just a number; I genuinely can’t recommend them enough.

Charlotte · 16 March 2026

★★★★★ 5/5

Google

We have done a few rentals now and have never had such a great contact for us! Hannah is always kind and cheerful! She is great at communicating needs or next steps. The few issues we have had in the last two years have been responded to and fixed really quickly! Cannot recommend enough. Thank you Hannah for making a process we used to dread so easy and for supporting us when we need you! I hope you get some well deserved time off and fun over Christmas!

Kellie · 16 January 2026

★★★★★ 5/5

Google

Aidan at William H Brown has been nothing shy of fantastic! He has been incredibly professional and showed me multiple properties that I had not enquired about. His stock knowledge and local area knowledge was spot on. Will definitely come back to this branch to use his and Natasha Reeds services! Natasha was incredible looking at mortgages for me and so professional yet personable. Fiona answered the phone a few times to me and has always been helpful even though she said she is not a sales negotiator herself! A well oiled machine all round! Thank you all for making my experience that much easier!

Phoebe · 16 December 2025

★★★★★ 5/5

Google

I’ve just completed the purchase of my new home, and I’m truly grateful for the outstanding support and service I received throughout the process. Amanda was the very first person I contacted about the house, and from that first conversation, she was kind, professional, and incredibly helpful. She guided me through every stage and even recommended Natasha, who turned out to be just as amazing. A special thank-you to Natasha for making the mortgage process so easy for me. Whenever any issues came up, she was always there to help ,supportive, reassuring, and impressively quick to sort things out. She made everything feel smooth and worry-free. And a big thank-you to Amanda as well. There were times when I raised some concerns, and she always listened carefully and took action straight away. I genuinely felt heard and respected. Even when challenges arose, both Amanda and Natasha handled everything with professionalism and genuine care for their customer. I truly believe the wider team could learn from Amanda and Natasha’s approach, their communication, empathy, and dedication show exactly what excellent customer service looks like. I’m fully confident in recommending both of them. They’re a fantastic team who go above and beyond for their clients.

Nuwan · 2 November 2025

★★★★★ 5/5

Google

I'd like to thank Amanda for her amazing work. I had taken my house off the market as it didn't sell by modern auction and was disheartened. Amanda phoned me with a buyer in mind. From there she got me the price I needed to move. She hurried the sale through. I'm so grateful for her initiative and pinache. I'm now following my dreams thanks to Amanda.

Charlotte · 9 November 2025

★★★★★ 1/5

Google

Recently tried to buy a house through this agency.Offered a price £10000 lower than market value. Agent was not ready to communicate with seller . we already sorted mortgage with our mortgage advisor but then forced us to meet their mortgage advisor so they will try to get extra fund .Lot of improvement needs taken into consideration when price offered. Always try to get house Owner phone number or ask agent to confirm email copied to you when making offer . When I was justified why I offered below than market price agent Katie commented was very rude- well you should know before going to see the house what you can afford. I just laughed. When setting up market value please consider the amount of work needed for home improvement as well rather than overpriced market value.

Blue · 29 May 2025

★★★★★ 5/5

Google

We had a bit of a shaky start with communication but once I started speaking to Amanda everything came together. We had a big chain and towards the end Amanda was chasing everyone daily and really pushing to get the sale and purchase through. It felt like everything that could go wrong did but Amanda was there all the way and put up with me shouting and crying down the phone (sorry). Would definitely instruction them again.

Beth · 26 November 2024

★★★★★ 5/5

Google

Recently looked for a temporary house with William H Brown, Curtis was very welcoming and made us feel comfortable at an extremely stressful time. He was exceptionally helpful and exceeded all our expectations, going above and beyond to ensure the house was perfect for us. The suggestions he made were innovative and were always dealt with quickly. We cannot thank him enough for all the effort he made.

Terry · 12 February 2025

★★★★★ 5/5

Google

Charli Saunders the Lettings Manager has been absolutely fantastic throughout the whole process of helping us identify a suitable property, viewing & completion of rental agreement. She & her Team have made what could have been a daunting process, very simple & pain free =). Thank you so much Charli, you're a Star =)).

Chris · 24 July 2025

★★★★★ 5/5

Google

My husband I recently started renting through William H Brown and we had such a positive experience, especially with Damon. From the very first viewing right through to checking in that we’d moved in safely, he’s been absolutely brilliant. He was professional, relatable, approachable and genuinely helpful throughout the whole process. Nothing ever felt like too much trouble, and he kept us informed every step of the way which made everything so much less stressful. We appreciate it greatly and would recommend William H Brown highly!

Jessica · 16 February 2026

★★★★★ 5/5

Google

I have a rental property that I have fully managed by William H Brown in Grantham. I’m very happy with them and in particular with a lady called Hannah who is my Property Coordinator. She is always very polite, friendly and helpful and a go between for myself and the tenants. She deals with all enquiries promptly and keeps me updated on a regular basis when needed. Couldn’t be happier with her.

Hayley · 2 April 2026

★★★★★ 1/5

Google

Posting this on behalf of my wife who has had a deposit withheld from a tenancy that ended over 2 months ago. The small cleaning dispute was agreed and signed many weeks ago, however after chasing emails and feedback that there is nothing they can do, it's with the landlord, Sarah the deposit co-ordinator is no longer responding to requests. I will remove this comment if we can get get some movement but the treatment has been really poor and we very much recommend avoiding a tenancy with this company. We will be referring the matter to the TDS.

James · 16 January 2026

★★★★★ 1/5

Google

The case is long; the agency has been delaying the deposit refund since December 4th. First, the owner ordered the agency to release the entire deposit. Of course, they didn't. They reported the deadline for the deposit refund to TDS, but the deadline has passed, and the agency still hasn't returned the deposit. I've never had a case like this, but now, even an agency can't be trusted with entrusting money! And the people working at this agency and handling this matter have the impression that they're doing it on purpose because the owner listed the house through another agency, not them. But they have no right to withhold my deposit !

AM · 16 January 2026

★★★★★ 5/5

Google

From the very beginning with Emma to the final steps with Aidan, we truly felt looked after every step of the way while selling our home. Emma made a fantastic first impression, friendly, professional, and clearly knowledgeable. She helped …

J · 16 October 2025

★★★★★ 5/5

Google

We first started renting in may 2025. Charly and Curtis were nothing but brilliant from start to finish. Friendly and supportive and reassuring. 5* Service. Due to uncontrollable circumstances we found ourselves in need of help and Damo & …

Lindsey · 16 October 2025

★★★★★ 1/5

Google

Sadly, I found William H Brown Grantham to be quite shocking for so many reasons... After a very poor and unprofessional service I made a complaint to their complaints department. Some issues were addressed but the department was not interested in reading or following up on the rude, patronising and sarcastic emails I received from a member of their sales team. I also received a bullying telephone call from a staff member, this complaint was not followed up either! Shocking! There are so many great Estate Agents in Grantham, do your research and choose wisely. Dear Lucy Thank you for your response, perhaps you can source my original complaint. Thank you Michelle

Michelle · 16 February 2024

★★★★★ 5/5

Google

Really impressed with everyone in the Grantham office. Phoebe was brilliant at the two viewings we did with her, she enthused about both houses, was professional and asked if we wanted to offer, she wasn't pushy but has the art of sales perfected well. Amanda and Steph have also been so helpful. We hope we get the house we have bid on as I know everyone in the office would help us get it through quickly. Thank you for all your help so far.

Claire · 16 February 2024

★★★★★ 5/5

Google

We've recently completed on our move and are thankful to William H Brown, in particular to Katie for taking our many calls and emails over the past year whilst we've tried to move house. It hasn't been the most straightforward move (not that many are) due to being let down on a few properties we looked to purchase, however William H Brown got us back on the market and sold each time in the space of a few days! Very thankful for the team,

Myles · 16 November 2025

★★★★★ 5/5

Google

My first experience with William h Brown was something new in my life Thanks Chary and Demon

Janis · 16 March 2026

★★★★★ 5/5

Google

Charly is incredibly helpful, knowledgable, and has readily shared her expert advice to help us manage our property in the most effective way. It is thanks to Charly specifically that we are staying with WH Brown as our managing agents going forwards. I highly recommend her service to any landlord. Thank you, Charly.

Esther · 22 February 2025

★★★★★ 5/5

Google

Wonderful service, friendly staff and very helpful when I had issues. Pheobe was the person I felt with while purchasing my property and was very on it and helpful every time. The whole team that I have spoken to throughout this process have been amazing! Amanda was extremely helpful and very good at making sure this was put through in a timely manner. Thank you to the whole team for making life easier.

Kirsty · 17 March 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Amanda and her team are second to none. From start to finish, they worked incredibly hard and went above and beyond to make the whole process smooth and …

Sara · 16 October 2025

★★★★★ 5/5

Google

Working with Amanda Hoskins from William H Brown was an absolute godsend during the emotionally challenging sale of a property left to us in a will. I cannot recommend them highly enough for their unparalleled support, dedication, and expertise throughout this delicate process. They were the linchpin of coordination between solicitors and other parties involved. Amanda demonstrated utmost compassion, ensuring we were comfortable and informed throughout, while their knowledge of the property market and handling estates was evident from the outset. Their attention to detail, open communication, and sound advice were invaluable. If you need an estate agent for a sensitive property sale, I wholeheartedly recommend Amanda Hoskins at William H Brown. Thank you, Amanda, for your exceptional service and great support.

Wayne · 20 August 2023

★★★★★ 5/5

Google

Thank you so much to Natasha and everyone else at William H Brown! I couldn’t be more grateful! My situation was peculiar; working 2 jobs, one role for 1 year and second for 6 months only, credit score wasn’t the greatest, having lived at current address for 2 years. Due to this, my Specialist Lender ended up having to reject me for a mortgage on a beautiful house. Having lost hope, as they were the only Specialist Lender my initial mortgage broker could find, I emailed the seller’s real estate agent (William H Brown) and informed them I would have to pull out of the deal BUT fortunately for me, Hannah recommended to talk to their in-house mortgage broker; Natasha. She was truly professional - in the current market she secured a decent mortgage rate for me and our offer has just officially come through earlier this week. Everyone at William H Brown I’ve spoken to has always been cheerful and willing to help and pitch in where possible. Clearly they’ve imbedded a great working culture and it shows! Natasha, Hannah, Amanda - you’re all amazing and I cannot thank you enough!!! I look forward to working with you guys in the future!

Zain · 20 August 2023