William H Brown Grantham reviews

★★★★★ 5/5

Google

We have dealt with Curtis and he was on point with every aspect of apartment rental. Kept us updated and was super efficient. He is definitely a great example of a brilliant estate agent!

Artur · 24 December 2024

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 5/5

Google

Not one to normally use an estate agent directly, as I would normally look at properties online. However, after making contact with the granthan branch, I spoke to Phoebe who assisted me with great knowledge and put me at ease instantly. I would 100% recommend to anyone wanting peace of mind when looking for a property.

Thomas · 24 October 2023

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 5/5

Google

Recently dealt with both Charly and Damon in lettings at the Grantham office. I have spoken to them on a few occasions and always found them to be very professional and nothing is ever too much trouble. Thanks again!

Adam · 11 March 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Google

Izzie was fantastic! Although we decided not to sell at present, our experience with her was fantastic and professional from start to finish. Her level of communication made us feel very well looked after, and if we decide to proceed in the future we will definitely be back in touch with her.

Joe · 28 December 2023

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Charly from the Grantham office. Polite, friendly and knowledgable. She is a great asset to the company. I look forward to meeting you again in the future Charly. Keep going what you do!

Andrea · 11 February 2026

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

Just want to say Thanks to all the wonderful staff at W.H.Brown. Katie, Amanda, Tom Aden and Libby so friendly and helpful. I would highly recommended the team. I sold and completed today and I wouldnt choose any other estate agents. GREAT SERVICE.

Denise · 11 January 2026

★★★★★ 1/5

Google

Absolutely shocking the way they treat customers. The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there. Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!! I felt that the staff were patronising, and couldn't really be bothered. In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB. The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!! The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!! No one ever called, not to apologise for their mistake, but also to tell us we had completed! Discusting way to treat customers. AVOID AT ALL COSTS!!!

Tina · 11 October 2024

★★★★★ 1/5

Google

The initial consultation on selling my home was fantastic but it all goes down hill from there. The level of communication is shocking, you hear nothing for weeks, you phone them up to chase to get told they will phone you back and don’t bother. They book viewings without consulting you, and on the rare occasion they do consult you and the buyer doesn’t show up they won’t bother telling you. They leave you a voice message asking you to return their call about a potential viewing to be told this isn’t true and they’ve not left a voice message and make you feel as though you have made it all up. I can honestly say that this is the most inept estate agents I have ever had the displeasure of using. They do not value their customers in the slightest and are extremely unprofessional. I would urge any other vendor to use any other company.

Luke · 11 October 2024

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

Excellent service 👏 and great customer care. …

Last · 11 September 2026

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Google

William H Brown Grantham where the first estate agents me and my husband have ever visited and spoken to after seeing a property we fell in love with online, and all I can say is that the team were absolutely amazing from the very first meeting. Me and my husband first walked in and were welcomed by the friendly staff who didn’t take long to introduce us to our mortgage broker Natasha. Natasha was incredibly insightful, and she took her time in listening and answering all of our questions with great detail and knowledge. She made the process look incredibly easy, which made us feel at ease knowing that we were in excellent hands. Phoebe was incredibly friendly and gave us an insight into the property during our initial viewing. She was polite and professional in all our engagements whether it was in person or over the phone. We were both incredibly impressed with the property and expressed our interest with both Phoebe and Natasha who helped us in securing the property. Processing the mortgage papers just sounded a bit daunting, but Natasha made it look like a walk in the park! She promised us that we were in safe hands and that she would make this a smooth process for us and that there is nothing to worry about. We are both extremely thankful to both Natasha and Phoebe for all the hard work they’ve been doing behind the scenes, and for always keeping us the loop during every stage of the process. We both highly recommend William H Brown Grantham to anyone who is looking to purchase a property.

Sidra · 24 October 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Amanda has been both very helpful and supportive right from the flat first going on the market. She has certainly helped pushing the sale through to completion, which at times has been pretty frustrating, with how slowly conveyancers' seem to work these days! Thank you all.

Jane · 24 October 2023

★★★★★ 5/5

Google

Phoebe has been brilliant from the first phone call when I was looking to buy, arranging viewings, helping with potential offers and right through to a very happy exchange yesterday! And, thank you so much for your positiveness and enthusiasm through my move with my buyer.

Caroline · 24 October 2023

★★★★★ 5/5

Google

Great service from start to finish from Hannah Blythe always polite m, helpful and worked so hard to sell my mums property( which she achieved) highly recommend Hannah to sell your property. Thank you Hannah you made the whole experience so much easier 🥰 …

Heidi · 24 October 2023

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024