William H Brown Grantham reviews

★★★★★ 1/5

Google

DO NOT USE - disgusting service from Amber who continues to make nuisance and unwarranted calls touting for business, I have formally complained to the branch manager Charlie, who acted negligently and consistently makes excuses for her staff. Matter is now with ombudsman service for review and financial compensation, information commissioner has been informed for significant breaches of GDPR and failure to comply. Considering how much they charge the service is beyond a shambles and other local agents offer far more professionalism at lower rates DO NOT USE

Datta · 11 September 2026

★★★★★ 5/5

Google

A huge thank you to Charly and Damien at WH Brown, Grantham. From start to finish, they were kind, patient, and incredibly helpful; keeping communication clear and making a stressful situation feel far more manageable. What made it even more special is that this came together through the power of LinkedIn; it truly reminded me how supportive people can be when you’re going through a tough time. If you’re looking for an estate agent who treats you like a person, not just a number; I genuinely can’t recommend them enough.

Charlotte · 11 March 2026

★★★★★ 5/5

Google

We have done a few rentals now and have never had such a great contact for us! Hannah is always kind and cheerful! She is great at communicating needs or next steps. The few issues we have had in the last two years have been responded to and fixed really quickly! Cannot recommend enough. Thank you Hannah for making a process we used to dread so easy and for supporting us when we need you! I hope you get some well deserved time off and fun over Christmas!

Kellie · 11 January 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

I’ve just completed the purchase of my new home, and I’m truly grateful for the outstanding support and service I received throughout the process. Amanda was the very first person I contacted about the house, and from that first conversation, she was kind, professional, and incredibly helpful. She guided me through every stage and even recommended Natasha, who turned out to be just as amazing. A special thank-you to Natasha for making the mortgage process so easy for me. Whenever any issues came up, she was always there to help ,supportive, reassuring, and impressively quick to sort things out. She made everything feel smooth and worry-free. And a big thank-you to Amanda as well. There were times when I raised some concerns, and she always listened carefully and took action straight away. I genuinely felt heard and respected. Even when challenges arose, both Amanda and Natasha handled everything with professionalism and genuine care for their customer. I truly believe the wider team could learn from Amanda and Natasha’s approach, their communication, empathy, and dedication show exactly what excellent customer service looks like. I’m fully confident in recommending both of them. They’re a fantastic team who go above and beyond for their clients.

Nuwan · 11 November 2025

★★★★★ 1/5

Google

Recently tried to buy a house through this agency.Offered a price £10000 lower than market value. Agent was not ready to communicate with seller . we already sorted mortgage with our mortgage advisor but then forced us to meet their mortgage advisor so they will try to get extra fund .Lot of improvement needs taken into consideration when price offered. Always try to get house Owner phone number or ask agent to confirm email copied to you when making offer . When I was justified why I offered below than market price agent Katie commented was very rude- well you should know before going to see the house what you can afford. I just laughed. When setting up market value please consider the amount of work needed for home improvement as well rather than overpriced market value.

Blue · 11 October 2025

★★★★★ 5/5

Google

From the very beginning with Emma to the final steps with Aidan, we truly felt looked after every step of the way while selling our home. Emma made a fantastic first impression, friendly, professional, and clearly knowledgeable. She helped set everything up smoothly and kept us fully informed from the outset. As things progressed, Aidan took over and was just as brilliant, always available to answer our questions, kept us updated throughout, and made sure everything stayed on track right through to completion. Selling a home can be a stressful experience, but with Emma and Aidan supporting us, it genuinely felt so much easier. They were both approachable, efficient, and really went above and beyond. We’re so grateful for everything they did, thank you both so much!

J · 1 October 2025

★★★★★ 5/5

Google

We first started renting in may 2025. Charly and Curtis were nothing but brilliant from start to finish. Friendly and supportive and reassuring. 5* Service. Due to uncontrollable circumstances we found ourselves in need of help and Damo & Charly were nothing but brilliant and friendly and efficient and helped us find a new property which was sorted in a very short time. Damo is such a lovely man and delivered the good news after helping us secure a property. I would happily recommend this estate agents over any in Grantham as they have been the best. You couldn’t ask for better people to help you through a very stressful process but they make it not stressful and happily help and answer any questions and help you through the process. 5* service from them both.

Lindsey · 24 September 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Amanda and her team are second to none. From start to finish, they worked incredibly hard and went above and beyond to make the whole process smooth and stress-free. Their professionalism, knowledge, and attention to detail are outstanding, and it’s clear they genuinely care about their clients. Communication was excellent throughout, and I always felt in safe hands. If you’re looking for an estate agent who is not only really good at their job but also truly dedicated, I couldn’t recommend Amanda and her team highly enough.

Sara · 24 September 2025

★★★★★ 5/5

Google

I'd like to thank Amanda for her amazing work. I had taken my house off the market as it didn't sell by modern auction and was disheartened. Amanda phoned me with a buyer in mind. From there she got me the price I needed to move. She hurried the sale through. I'm so grateful for her initiative and pinache. I'm now following my dreams thanks to Amanda.

Charlotte · 11 November 2025

★★★★★ 3/5

Google

Booked a valuation, received valuation advised we would be obtaining 3 estate agents valuations. Heard nothing for over a week then over a week later received two phone calls asking if we wanted to book a valuation and did we want a property in Grantham. One call can understand but two in the space of ten minutes no. Just shows how shambolic this company is. Glad we chose someone else to sell our property.

Susan · 11 September 2026

★★★★★ 5/5

Google

A big thank you to Katie Donger and the entire team in Grantham office for their support, tenacity and quick response from the beginning to the end. I truly appreciate your help.

Prisca · 11 June 2026

★★★★★ 5/5

Google

The lettings staff, Charly and Amber have both been extremely supportive and kind. They have worked their socks off to make a traumatic experience less so. My only wish is that phoning them would be less stressful as they are so busy and often already on the phone with other customers and landlords alike. However, this does not detract from their excellent service and their ability to go the extra mile. Thank you.

Melissa · 11 July 2026

★★★★★ 5/5

Google

We have been renting with William H Brown for over 5 years, and while we have worked with several people during that time, Debbie who is our main point of contact has been incredible. She is always friendly and helpful whenever we have any queries or requests, and always does her best to help us with any issues. Nothing ever seems to much for her and I would recommend solely on her professionalism alone.

Amie-Leigh · 11 May 2026

★★★★★ 5/5

Google

We had a bit of a shaky start with communication but once I started speaking to Amanda everything came together. We had a big chain and towards the end Amanda was chasing everyone daily and really pushing to get the sale and purchase through. It felt like everything that could go wrong did but Amanda was there all the way and put up with me shouting and crying down the phone (sorry). Would definitely instruction them again.

Beth · 24 November 2024

★★★★★ 5/5

Google

My husband I recently started renting through William H Brown and we had such a positive experience, especially with Damon. From the very first viewing right through to checking in that we’d moved in safely, he’s been absolutely brilliant. He was professional, relatable, approachable and genuinely helpful throughout the whole process. Nothing ever felt like too much trouble, and he kept us informed every step of the way which made everything so much less stressful. We appreciate it greatly and would recommend William H Brown highly!

Jessica · 11 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Recently looked for a temporary house with William H Brown, Curtis was very welcoming and made us feel comfortable at an extremely stressful time. He was exceptionally helpful and exceeded all our expectations, going above and beyond to ensure the house was perfect for us. The suggestions he made were innovative and were always dealt with quickly. We cannot thank him enough for all the effort he made.

Terry · 7 February 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

Charli Saunders the Lettings Manager has been absolutely fantastic throughout the whole process of helping us identify a suitable property, viewing & completion of rental agreement. She & her Team have made what could have been a daunting process, very simple & pain free =). Thank you so much Charli, you're a Star =)).

Chris · 9 July 2025

★★★★★ 5/5

Google

I have a rental property that I have fully managed by William H Brown in Grantham. I’m very happy with them and in particular with a lady called Hannah who is my Property Coordinator. She is always very polite, friendly and helpful and a go between for myself and the tenants. She deals with all enquiries promptly and keeps me updated on a regular basis when needed. Couldn’t be happier with her.

Hayley · 11 April 2026