Trusted Agent profile · Grantham, Lincolnshire
Verified
★★★★★
198 reviews across 2 platforms
2 Market Place, Grantham, Lincolnshire, NG31 6LQ
Part of Martin & Co, see every office.
Martin & Co's office in Grantham, Lincolnshire, at 2 Market Place, is rated 3.8 out of 5 across 198 reviews on two platforms, including 197 Google reviews rated 3.8.
197
Reviews on Google
This office
1
Reviews on Trustpilot
This office
We are proud to serve the communities of Grantham and the surrounding areas - providing specialist advice, guidance, and support across the lettings market since 2007. Directors at the branch are husband and wife team Philip and Emma Connor, who bring more than 26 years of experience across the industry. Philip is a landlord himself and is passionate about providing a great customer experience at all times. Grantham is located on the River Witham, in the county of Lincolnshire. It's famous for producing a diverse range of manufactured products including textiles, food, timber and plastic, and has a diverse range of properties available for both sales and rent. The team at Martin & Co Grantham has a renowned reputation for providing a reliable and professional service across both residential lettings. Whether you have a property to let or you are looking for a house to rent in or around Grantham or you would like a valuation, please do get in touch with a member of the team. For all property enquiries or to arrange a valuation please call Martin & Co Grantham on 01476 561911
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
1/5
GoogleVery unprofessional and incompetent company. They have rebooked the appointment for pick up of our keys on 2 separate occasions. The second time round they have emailed us on Saturday morning notifying us that the early Monday morning appointment is now being moved to a late afternoon. As a result of this I've lost 2 days of holiday and money that was paid to a man with a van. When I rang the branch the manager offered absolutely no help.
5/5
GoogleAs a contractor doing work for Martin & Co I have found them to be not only professional but very considerate of the tenants in the properties they manage! Great team to work with!
Hi Jordan, thank you for taking the time to provide a review, very much appreciated. Philip
1/5
GoogleDon’t believe any of the 5 star reviews, these were clearly done by staff to try to get the overall up! Absolutely terrible customer service! The state of the flat I started renting from them was disgusting! And despite getting a report from somebody just prior to taking the keys which said “needs a good clean”, there was a thick layer of grease over every surface in the kitchen, all extractor fans are caked in gunk, the banister leading upstairs was covered in spilt tea and food, and the building is all around awful. Even when agreeing a move-in date, they forgot to agree a time with me for the handover so didn’t put it in their diary, I only found this out as I rang them to find out why I hadn’t heard anything, just days before I was due to move in?! Nearly lost £150 on a moving van due to their mess. Gave them a list of things that were an issue and wanted to know what would be done, like the fact that the oven had no markings left on it so you couldn’t what setting you had on anything. Or the fact that the aerial sockets don’t work in either room so I have no tv to be able to watch. Weeks later I chased them up, as I’ve had to do every single step of the way, and only then did I hear anything about it. Still no aerial though, after a couple of months of being here. Bet they’d have been straight on the phone if I hadn’t paid my rent though! I will never make the mistake of using this company again, and I feel angry at myself for having given them the benefit of the doubt after reading some of their bad reviews.NegativeResponsiveness, Quality, Professionalism
1/5
GoogleAbsolutely the MOST horrible, unprofessional, lying, cheating Estate Agency I have ever in my life dealt with. Dawn and Lucy mislead us throughout the purchase process for nearly two month and ending up not to complete. Anyone with healthy rational thinking would not deal with them even if they sell your dream house! Avoid if you don't want to end up with losing money and being lied to. Trust me on this matter, there are many other much much better Estates to go with.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI have found with this estate agent To be very helpful. With regard to any Problems that have occurred. And with the great help of Kimberley Have soon been resolved. As with all the staff acting very professional.
Robin, thank you for taking the time to write us a review. It's great to hear that Kimberley and the team have been so helpful. Philip
5/5
GoogleI have found with this estate agent To be very helpful. With regard to any Problems that have occurred. And with the great help of Kimberley Have soon been resolved. As with all the staff acting very professional.
Robin, thank you for taking the time to write us a review. It's great to hear that Kimberley and the team have been so helpful. Philip
1/5
GoogleDon’t believe any of the 5 star reviews, these were clearly done by staff to try to get the overall up! Absolutely terrible customer service! The state of the flat I started renting from them was disgusting! And despite getting a report from somebody just prior to taking the keys which said “needs a good clean”, there was a thick layer of grease over every surface in the kitchen, all extractor fans are caked in gunk, the banister leading upstairs was covered in spilt tea and food, and the building is all around awful. Even when agreeing a move-in date, they forgot to agree a time with me for the handover so didn’t put it in their diary, I only found this out as I rang them to find out why I hadn’t heard anything, just days before I was due to move in?! Nearly lost £150 on a moving van due to their mess. Gave them a list of things that were an issue and wanted to know what would be done, like the fact that the oven had no markings left on it so you couldn’t what setting you had on anything. Or the fact that the aerial sockets don’t work in either room so I have no tv to be able to watch. Weeks later I chased them up, as I’ve had to do every single step of the way, and only then did I hear anything about it. Still no aerial though, after a couple of months of being here. Bet they’d have been straight on the phone if I hadn’t paid my rent though! I will never make the mistake of using this company again, and I feel angry at myself for having given them the benefit of the doubt after reading some of their bad reviews.
1/5
GoogleThis agency should not be on the market,even a star is to much! We applied to rent a property,paid the fees waitind for the due date but the actual tenands were still there,we had to wait a few weeks until decided to look for another agency because the house was still in use!!!! When I asked for fees refund they said that is not possible! THIEVES!!!! THEY LACK IN PROFESSIONALISM AND TRUST! Absolutely a terbile experience! We had urgently to move because of my job! THIEVES!
1/5
GoogleThis agency should not be on the market,even a star is to much! We applied to rent a property,paid the fees waitind for the due date but the actual tenands were still there,we had to wait a few weeks until decided to look for another agency because the house was still in use!!!! When I asked for fees refund they said that is not possible! THIEVES!!!! THEY LACK IN PROFESSIONALISM AND TRUST! Absolutely a terbile experience! We had urgently to move because of my job! THIEVES!
1/5
TrustpilotGrantham office. Pathetic and Dishonest. Avoid.
This office in Grantham should never be used if you are looking to rent a property. The lack of basic courtesy and honesty has been sadly missing in every aspect. They will (without evidence) withold customers bond monies and create repair work that is historic for the property or purely fictional. They are a disgrace to their profession and I fully intend to seek full reimbursment of all monies and costs by legal challenge. Be warned and avoid this shower at all cost!
5/5
GoogleWe started working with them a couple of month ago. all the staff members are very helpful. They definitely deserve 5 star for their hard work. Such a lovely team 😀 …
Thank you Ushavni for your positive feedback, much appreciated. Philip
1/5
GoogleAbsolutely the MOST horrible, unprofessional, lying, cheating Estate Agency I have ever in my life dealt with. Dawn and Lucy mislead us throughout the purchase process for nearly two month and ending up not to complete. Anyone with healthy rational thinking would not deal with them even if they sell your dream house! Avoid if you don't want to end up with losing money and being lied to. Trust me on this matter, there are many other much much better Estates to go with.
1/5
GoogleThey lied to me and made me paying only by myself for a 3 bedroom house told me I would pay less but after 2 months they changed their mind saying lies. I also needed to pay an other 180£ fee for the house to be on the market even if wasn't my fault that the other guy leaved. I rented one house from Martin&Co with an other guy. That guy leaved the house and I told them I cannot afford to pay the rent, they told me now all the responsability for the rent is mine and if I cannot leave it because they will charge me. After a while they told me I can pay 40£ less as the landlord said that but after I paied an other 2 months told me they will take this 40£ from my deposit. So that guy leaved the house and nobody cares about him and I should pay all the rent by myself even I don't afford this. Not happy with their service and they are not fair at all with tenants.BIG LIERS.
1/5
GoogleThey lied to me and made me paying only by myself for a 3 bedroom house told me I would pay less but after 2 months they changed their mind saying lies. I also needed to pay an other 180£ fee for the house to be on the market even if wasn't my fault that the other guy leaved. I rented one house from Martin&Co with an other guy. That guy leaved the house and I told them I cannot afford to pay the rent, they told me now all the responsability for the rent is mine and if I cannot leave it because they will charge me. After a while they told me I can pay 40£ less as the landlord said that but after I paied an other 2 months told me they will take this 40£ from my deposit. So that guy leaved the house and nobody cares about him and I should pay all the rent by myself even I don't afford this. Not happy with their service and they are not fair at all with tenants.BIG LIERS.
1/5
GoogleLIERS We were 2 people on the contract, the other guy leaved the house and I can't afford the full rent by myself but the only person who they charge is me and saying that I should pay only by myself the full amount of rent and now I am the only responsible for all the charges. First they told me the landlord cand go down with the rent but after I paid 2 months told me they will take full rent from my deposit. I tried to talk with the landlord but they didn't give me his number or even his name. I asked for the CCTV video when they told me I will pay less but told me they cannot provide this.
1/5
GoogleThey lied to me and made me paying only by myself for a 3 bedroom house told me I would pay less but after 2 months they changed their mind saying lies. I also needed to pay an other 180£ fee for the house to be on the market even if wasn't my fault that the other guy leaved. I rented one house from Martin&Co with an other guy. That guy leaved the house and I told them I cannot afford to pay the rent, they told me now all the responsability for the rent is mine and if I cannot leave it because they will charge me. After a while they told me I can pay 40£ less as the landlord said that but after I paied an other 2 months told me they will take this 40£ from my deposit. So that guy leaved the house and nobody cares about him and I should pay all the rent by myself even I don't afford this. Not happy with their service and they are not fair at all with tenants.BIG LIERS.
1/5
GoogleLIERS We were 2 people on the contract, the other guy leaved the house and I can't afford the full rent by myself but the only person who they charge is me and saying that I should pay only by myself the full amount of rent and now I am the only responsible for all the charges. First they told me the landlord cand go down with the rent but after I paid 2 months told me they will take full rent from my deposit. I tried to talk with the landlord but they didn't give me his number or even his name. I asked for the CCTV video when they told me I will pay less but told me they cannot provide this.
1/5
GoogleThey lied to me and made me paying only by myself for a 3 bedroom house told me I would pay less but after 2 months they changed their mind saying lies. I also needed to pay an other 180£ fee for the house to be on the market even if wasn't my fault that the other guy leaved. I rented one house from Martin&Co with an other guy. That guy leaved the house and I told them I cannot afford to pay the rent, they told me now all the responsability for the rent is mine and if I cannot leave it because they will charge me. After a while they told me I can pay 40£ less as the landlord said that but after I paied an other 2 months told me they will take this 40£ from my deposit. So that guy leaved the house and nobody cares about him and I should pay all the rent by myself even I don't afford this. Not happy with their service and they are not fair at all with tenants.BIG LIERS.
5/5
GooglePopped in last week while I was in the area, as looking to relocate due to work, spoke with Kim who was very helpful whilst I was enquire about rental property’s!
Hi Andy, thank you so much for the feedback, much appreciated. Philip
1/5
GoogleThey lied to me and made me paying only by myself for a 3 bedroom house told me I would pay less but after 2 months they changed their mind saying lies. I also needed to pay an other 180£ fee for the house to be on the market even if wasn't my fault that the other guy leaved. I rented one house from Martin&Co with an other guy. That guy leaved the house and I told them I cannot afford to pay the rent, they told me now all the responsability for the rent is mine and if I cannot leave it because they will charge me. After a while they told me I can pay 40£ less as the landlord said that but after I paied an other 2 months told me they will take this 40£ from my deposit. So that guy leaved the house and nobody cares about him and I should pay all the rent by myself even I don't afford this. Not happy with their service and they are not fair at all with tenants.BIG LIERS.
1/5
GoogleAbsolutely useless. Arranged a viewing was told we would receive a call to confirm. Never received a call and when we phoned to find out we're the agent was (20 mins after the arranged time) we got told we was suppose to phone and confirm and that no one was coming out and couldn't get anyone else out. I took the afternoon of work missing out on half a days wages for this company to mess me about. Avoid this useless team/company!
5/5
GoogleExcellent service. Prompt response to enquiries and emails. Very pleasant and helpful staff, and with personality. Highly recommend.
Julia, thank you for taking the time to provide this feedback. Very much appreciated. Philip
5/5
GoogleFantastic service, problem with boiler and an engineer was sent out within about an hour of reporting the problem. Can’t thank you enough Chloe for your efficiency and speed in sorting it out. Highly recommend.
Thank you Hannah
5/5
Googlei have dealt with a few estate agents recently and i must say Kim representing Martin & co was so good, friendly and knowledgeable. keep up the great work thank you.
Hi Carlie, thank you for your positive feedback, much appreciated. Well done Kim! Philip
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Grantham office has 198 reviews across two platforms: 197 on Google, 1 on Trustpilot.
Martin & Co Grantham is rated 3.8 out of 5 across all 198 reviews, and 3.8 out of 5 on Google from 197 reviews.
Martin & Co Grantham, 2 Market Place, Grantham, Lincolnshire, NG31 6LQ.
