Connells Lettings Grantham reviews

★★★★★ 5/5

Google

Laura was fantastic and gave some great as advice.

John · 5 September 2025

★★★★★ 5/5

Google

I had a property inspection yesterday and I just want to say how lovely Abby was. What a positive vibrant energy she brings. She was friendly and professional throughout her visit and it was a pleasure to meet her!

Alicia · 26 July 2024

★★★★★ 5/5

Google

We are just about to move into a property to let through connells (Grantham) zac has been so helpful throughout this, from getting us an earlier viewing, then an earlier moving date to save us from emergency housing and talking us through the process, moving home is stressful and he has tried to make it as stress free as he possibly could, Thankyou Zac

Niomi · 15 May 2025

★★★★★ 5/5

Google

Had an appointment with Laura, the Branch Manager at Connells, she is absolutely fantastic! She visited our home, took all the details, and explained the sales process perfectly. She is incredibly kind, knowledgeable, and professional. Highly recommended for property sales. 5 starts.

Jawwad · 16 December 2025

★★★★★ 1/5

Google

A very unprofessional, untrustworthy service provided. I had hired Connells to sell my property but they couldnt. To start with , I had to chase them to advertise my property after a month of signing contract with them. When they did advertise it, the property has incorrect description and the video promised never was uploaded. The whole team Of Connells was replaced in early 2024 due to reasons I am unaware of but this led to zero communication between the agents and myself. When the new team came in only kept asking to drop the house price and arranged viewings when they can't attend. Gladly, I have moved away from them but would not recommend their service to anyone. A total waste of time and energy.

Vijendra · 9 August 2024

★★★★★ 5/5

Google

Had my market appraisal this morning with Laura Willets, from Connells, regarding getting a guide price and valuation for the property. Laura was very efficient, calling to confirm before the appointment and arriving on time, and was a wealth of knowledge. All questions were expertly answered and Laura was able to offer me plenty of information that I didn’t even know I need. Perfect service from a business point of view. However her real strength lies in her spectacular personality - Laura was friendly and happy to help and a pleasure to spend time with

Matthew · 24 August 2023

★★★★★ 5/5

Google

Very professional, knowledgable and trustable. Always kind and ready to help out with anything, from the beginning- arranging the viewing, Sam was brilliant at showing me everything I wanted to see in the flat- until the very end and he handed me the keys and answered any questions I had! Got me out of a very difficult situation and helped me find a flat very quickly and efficiently. Would 100% recommend connells. Once again thank you very much Sam.

Deva · 24 August 2023

★★★★★ 5/5

Google

I had Laura from Connells Grantham view my property for a valuation today, honestly can say her attention to detail and knowledge of the property market was exceptional. Recommend her & the Connells Grantham team to all.

James · 16 December 2025

★★★★★ 1/5

Google

Renting a property through Connells has been a torturous experience from day one. When we viewed the property, it was remarkably unclean and there was an obvious leak from the loft that was pointed out and we were assured the property would be cleaned thoroughly and the leak looked at before moving in. We paid a holding deposit and were ignored for a week following this despite trying to contact Dale several times a day regarding referencing. When referencing was finally complete (which was a whole battle in itself), we didn't receive the keys on the day of the tenancy beginning because the branch didn't have them, an inventory was not carried out, and the property was in the same disgusting state with food left in the cupboards, the landlords rubbish in the garage, cigarette burns on the carpets, and the aforementioned leak still causing issues. On top of this, the boiler failed a month after moving in, and due to a "lack of funds"to replace this, we were left with no bathing facilities for 6 weeks - which Connells deem perfectly acceptable and not worthy of even a penny of compensation. Despite many repeated attempts to be sent these, we have not seen a copy of the gas safety certificate for the property or a supposed inventory that was carried out on the property. Most concerning, the property has no carbon monoxide detector and despite my requests to have this rectified, I have been ignored despite their legal obligation. Don't bother making a complaint either, Connells don't investigate or follow their own complaints procedure either. A shambles of a letting agency and I wouldn't recommend anyone I like touch them if they were the last agents on Earth.

Aimee · 24 June 2024

★★★★★ 5/5

Google

Mia is lovely, friendly and professional. Fast communication and knowledge. What an asset to the company. Would definitely recommend 👍 …

Claire · 1 December 2024

★★★★★ 5/5

Google

Mia was incredibly helpful finding us properties to view when we were looking to buy. She was so professional over the phone and made our lives easier at such a stressful time. We can’t thank Mia enough for all her help.

Alice · 5 May 2025

★★★★★ 1/5

Google

This branch has handled me terribly as a tenant. I moved in December and let Dale, the branch manager know that the previous tenant had left a huge corner sofa there via text. It is now MAY!!! and after countless calls and emails the sofa is STILL here. It’s such a massive inconvenience to get rid of and the branch refuses to do anything. They won’t call you back, which is strange because I seem to remember Dale calling me 3 times a day when I was ready to put down a deposit. I called Dale last week and he assured me that it has been passed on to head office, I asked him to CC me into an email confirming this but he didn’t because he’s a liar and a slime ball. Terrible experience as a tennant, just pay the little bit extra and get a decent letting agents that will take care of stuff like this.

Naim · 25 May 2024

★★★★★ 5/5

Google

Laura came out to do a valuation she was extremely thorough with the information and service Connells offer. She took time to explain in detail the in and outs!

Nathaniel · 16 January 2026

★★★★★ 5/5

Google

We've been mulling over moving for quite sometime now and we finally decided to go ahead and get our house valued and listed for sale. Laura W has been our main point of contact and she talked us through the entire process of how things will work. All of the endless admin that comes with house selling was clearly explained and was simplified to us. Additionally as I we wanted to get moving quickly, Laura got our photos organised within a day! Excellent service and Craig(photography) was fantastic. Although we are in the very early stages, we are very impressed with the service we have received and here's to getting our house sold!

Sean · 28 June 2025

★★★★★ 5/5

Google

Laura come to do a valuation on my property today and couldn’t ask for more, very friendly, motivated and transparent on the whole process. Will certainly be going with Connells to get my property on the market in the near future.

Charles · 2 September 2025

★★★★★ 5/5

Google

Zac was amazing during the whole rent process. He took care of my requests and went the extra mile to help me get my new house. A very enthusiastic young man passionate about his job, well done.

Luana · 5 April 2025

★★★★★ 4/5

Google

We have recently just gone through the massively overwhelming experience of buying our first house and I have to say, despite the ups and downs, our experience with Connells Grantham was a good one. Chris the Mortgage Advisor was particularly fantastic, as he held our hand through the process, help us to understand the nuances, and was absolutely priceless when it came to handling all the paperwork; mortgage, buildings/contents/salary insurance etc. He was always quick to respond to calls, and I never felt like my constant barrage of questions was irritating him (and there were a lot.) As someone with anxiety, he helped to allay a lot of my fears and keep my head from running away with me. He also talked in simplistic ways, without sounding patronizing. Connells themselves have also been largely good. Everyone on the team is friendly and willing to help, from requesting viewings to finally getting the keys. Be prepared to do a bit of chasing, (especially if you are nervous like me) but if that doesn't bother you, Connells is a decent estate agent to go through this trauma with.PositiveResponsiveness, Quality, Professionalism

Abi · 24 August 2022

★★★★★ 5/5

Google

I bought my house recently through Connells and I have to say, if it wasn't for Charlene, I actually think I would have had a breakdown. She was AMAZING. Always on the end of the phone, dealt with my tears, tantrums and endless questions amazingly. I actually miss my daily chats with her now (although I'm not sure she misses mine haha) honestly though, she was so professional, happy and knowledgeable, I wouldn't have gotten through this purchase with her!! Thank You Charlene - you are fabulousPositiveResponsiveness, Professionalism

Gemma · 24 August 2022

★★★★★ 5/5

Google

Laura came to see us today. Very impressed with her approach, she’s super knowledgeable, open and honest and enthusiastic. I’m confident she could sell our house two fold.

Jade · 16 November 2025

★★★★★ 5/5

Google

Just had a valuation done with Laura absolutely spot on and helpful thankyou

Natasha · 16 March 2026

★★★★★ 5/5

Google

Sam is amazing!! Whilst looking for my first home sam was just the support I needed. He was always accessible if I had any questions and always knew the right answer. Sam and the lettings team did everything they could to make the move run smoothly and efficiently, it was made far easier than I thought with minimal stress. Thankyou for all your help Sam!!

Rebecca · 24 August 2023

★★★★★ 1/5

Google

Absolutely terrible service from start to (soon to be) finish! Lack of communication with both myself (the landlord) and my tenant. Said they would call but only email.. Constant mistakes from overcharging, admin errors to “forgetting to tell me things”. BE CAREFUL OF POORLY WROTE CONTRACTS WHICH MAKE NO SENSE! A 6 month cancellation even though the tenancy agreement timings are different. I have spoke to multiple agents and they have all said this is strange. I would not trust this company and I am writing this review to warn other potential tenants looking at going into a management agreement, even though may respond and say contact me, they won’t do anything about it!

Liam · 12 March 2025

★★★★★ 5/5

Google

Laura came out to do our valuation, she was informative and knowledgeable of the area and selling/buying process.

Jaimee-Leigh · 16 January 2026

★★★★★ 5/5

Google

We had excellent service from Laura Willets . She was professional but warm and friendly and very knowledgeable. We were very impressed and happy to recommend

Alison · 15 October 2025