Trusted Agent profile · Grantham
Verified
★★★★★
561 reviews across 3 platforms
23 St Peters Hill, Grantham, NG31 6QF
Part of Belvoir, see every office.
Belvoir's office in Grantham, at 23 St Peters Hill, is rated 4.7 out of 5 across 561 reviews on three platforms, including 249 Google reviews rated 4.5.
249
Reviews on Google
This office
168
Reviews on The Trusted Agent
This office
144
Reviews on allAgents
This office
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Belvoir Grantham is an award winning letting & property management agent owned by Carly & Lee French covering Grantham and the surrounding area from our town centre offices. The Belvoir network has over 170 offices across the UK. We have built our reputation over the last two decades by providing a high standard of service for our clients. Our business has grown steadily year on year by utilising our local knowledge, excellent customer relations and the benefit of having a national network, including offices in London. Our staff have a wealth of lettings experience, so whether you are a landlord looking to rent out your property or an investor looking for a buy to let property, you can be rest assured that you are dealing with property professionals who know the local market and can provide you with the best advice. If you have any questions regarding the process or the service you can expect from Belvoir, are looking to let or rent a property, or want to register on our mailing list, please do not hesitate to give us a call to speak to our Grantham office.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
GoogleFrom the first day I approached the staff in the business office I felt a warm greeting and very friendly and understanding. Very quick at viewings. Made you feel at ease. Always got back very quickly with all information you needed. If any member of my family needs help with finding a property I will lead them to Belvoir
Thank you for your review of our services, we are very pleased to have been of assistance.
5/5
The Trusted AgentNatalie was very helpful during my recent use of Belvoir for a tenant let only service. Good advice and went the extra mile to assist the prospective tenants with the formalities.
5/5
GoogleThe whole team were amazing throughout the process - couldn’t recommend more!!
Thank you so much Harriet for leaving us such a glowing review! We are delighted that you have been satisfied with the service provided and hope you are settling well in your new home :-)
5/5
GoogleThe team were amazing they really went above and beyond to get me my dream cottage to rent. I really cannot stress how amazing the whole team were.
Thank you so much for taking the time to review our service Jonathan, we are pleased you have been satisfied with the service provided
5/5
allAgentsFollow-up
Rob Anderson at Belvoir in Grantham helped us greatly to push the sale of our cottage through. Because we live in Europe ourselves we needed somebody like Rob to liaise closely with the buyers and solicitors to keep things moving and close the sale.
5/5
allAgents"Fantastic service. Carly and..."
Fantastic service. Carly and team really worked hard to help us at a very stressful time.
5/5
The Trusted AgentBelvoir have been fantastic and we are really happy. Special thanks to Hannah Spratley who has been amazing every step of the way. Thank you so much!
5/5
The Trusted AgentVery friendly and polite plus very helpful and understanding and knew what I was looking for. Plus was very helpful
5/5
The Trusted AgentOutstanding service from the start!! I simply cannot recommend Belvoir enough! Carly and the team are all extremely professional, helpful, thorough, and the communication has been excellent throughout We will not hesitate to use them again
5/5
allAgentsI have spoken to some of the
I have spoken to some of the staff but mainly Carly. I thought they were very professional, polite, smiled when they were talking to you and showed an interest in you when they are talking to you. Carly was very helpful, gave good advice.
1/5
GoogleMe and my partner booked a viewing 5 days ahead. We both took a day off to see the property, rings us 2hr before to tell its been let! GREAT time to let us know! Should be a set date when landlord decides , not 2 hrs before viewing!NegativeResponsiveness, Quality, Professionalism
We are very sorry to have cancelled the viewing at short notice. We appreciate the difficult circumstances you are under by taking a day off work for the viewing. It was in no way our intention to cause any inconvenience, we had received instruction from our Landlord to cancel all viewings booked for today due to a let being agreed. We felt it prudent to make all applicants aware of this at our earliest opportunity today rather than waste people's time in viewing the property. Your details are on a back up list for the property and you will be contacted as priority if the application does not proceed. We would very much like the opportunity to turn the situation around for you and find you an alternative property. We have taken your comments seriously and will use them to refine our service. Once again, we apologise for the inconvenience caused.
5/5
allAgentsExcellent
Moving back from Australia we had enough to do but the Excellent service received by Carly and the team made everything slick and simple. Highly recommend to anyone they couldn't have done any more or kept us informed any better! 5*
5/5
GoogleBelvoir is the best!They did an outstanding job till i moved in to the property.Thank you so much for the great job. Well Done!!
Thank you so much Primrose for leaving us such a glowing review! We are delighted that you have been satisfied with the service provided and hope you are settling well in your new home :-)
5/5
The Trusted AgentJust got our keys today and the lovely Hannah explained everything to us thoroughly and there was zero complications as usual! The emailing back ward and forward is really quick and easy and she always replies super fast which we love! I also want to mention the women who showed us around we forgot her name but she is super nice also. We got a nice package along with our keys with some discounts which is so so nice I don???t know any other company who does this. All in all an amazing company to choose. ????
5/5
GoogleExcellent service from all staff
Thank you so much for taking the time to review our service Terry, we are pleased you have been satisfied with the service provided!
5/5
GoogleIncredibly well oiled process and attentive service. Really happy with everything and pleased to give positive feedback. Restored my faith in letting agents
Thank you so much Paul for leaving us such a glowing review! We truly appreciate your kind comments and are delighted that you have been satisfied with the service provided and hope you are settling well in your beautiful new home :-)
5/5
GoogleCarly and her team at Grantham are 1st class. Lovely welcome when I go in and they all go out there way to help me. Carly especially looked after me even on the day she wasn't working. Top team, well done.
1/5
allAgentsLAST MINUTE
Me and my partner booked a viewing 5 days ahead. We both took a day off to see the property, rings us 2hr before to tell its been let! GREAT time to let us know! Should be a set date when landlord decides , not 2 hrs before viewing!
We are very sorry to have cancelled the viewing at short notice. We appreciate the difficult circumstances you are under by taking a day off work for the viewing. It was in no way our intention to cause any inconvenience, we had received instruction from our Landlord to cancel all viewings booked for today due to a let being agreed. We felt it prudent to make all applicants aware of this at our earliest opportunity today rather than waste people\'s time in viewing the property. Your details are on a back up list for the property and you will be contacted as priority if the application does not proceed. We would very much like the opportunity to turn the situation around for you and find you an alternative property. We have taken your comments seriously and will use them to refine our service. Once again, we apologise for the inconvenience caused.
4/5
allAgentsNew
What started with dreadful service from now departed sales staff turned into a well managed sale when Rob took over. He went out of his way to keep me updated throughout the process. Highly recommended Thanks Rob !
1/5
allAgentsBe a tenant for 6 months.
Be a tenant for 6 months. Really poor service. Take ages to respond to emails. Make promises for maintenance to attend and break them . Had no hot water for weeks and they were very causal. Took time off work tinker people into the property for repairs and they never turned up.
We are sorry to receive your comments in relation to poor service. We can confirm the matter is being dealt with as a matter of urgency and contractors have been instructed and attempted to contact you and gain access without success. We will continue to keep you fully updated via our online maintenance reporting system and the Landlord is fully aware of the current situation. We are doing our very best to turn your experience around and to resolve the issue promptly. Many thanks.
5/5
GoogleSuch a smooth process. Lovely people to work with.
Thank you so much for taking the time to review our service Alan, we are pleased you have been satisfied with the service provided and wish you all the best in your new home! :-)
5/5
The Trusted AgentAs Landlords, we???ve been with Belvoir for over 6 yeas and we keep going back to them. They???ve always got us the best tenants and never disappointed us. So l would highly recommend them.
5/5
The Trusted AgentBelvoir Grantham were very helpful and patient from the application process to helping us settle in. They were quick to sort any issues that came up with the property. Amazing service.
5/5
GoogleMy husband and I have had a great experience with Belvoir during our moving. A big shoutout for Jane Bond who’s helped us in a professional and attentive way since the beginning. Definitely recommend!
Thank you so much for taking the time to review our service Maria, we are pleased you have been satisfied with the service provided and for your wonderful comments regarding Jane! We wish you all the best in your new home.
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