1/5
GoogleTerrible, will never use again. Only interested in keeping your money, ignore any questions asked and don't know their own policies.
Trusted Agent profile · Gorleston, Norfolk
Verified
Your Move Gorleston reviews
★★★★★
220 reviews across 2 platforms
168 / 169 High Street, Gorleston, Norfolk, NR31 6RG
Your Move's office in Gorleston, Norfolk, at 168 / 169 High Street, is rated 4.4 out of 5 across 220 reviews on two platforms, including 213 Google reviews rated 4.4.
Reviews
Every review we hold for the Gorleston office, from every platform, shown as written. First names only.
Google5/5
GoogleHave been communicating with Gina a lot Very professional, responsive, helpful and has made my experience stress/hassle free
Agent replied · 29 July 2023
Hi Amelia, thank you for your lovely review, I will make sure Gina is aware of your kind words. We appreciate the positive feedback. Best wishes
1/5
GoogleAbsolutely shocking treatment of my partner and brother who rented from this firm. DO NOT EVER use this branch. Tried their best to not return the deposit to young people, just disgusting.
Agent replied
Good Morning Heather, thank you for taking the time to write your review. If you would like to contact us and provide the property address we are happy to look into the matter further for you. Our email address is gorleston@your-move.co.uk. All deposits are held in a controlled deposit scheme and there is no advantage for us to delay the return of a deposit to a tenant, we are simply the middle person in negotiating any deductions between the Landlord and Tenant. The majority of deposit disputes are due to rent arrears or damage caused by the tenant, any amounts deducted go to the Landlord and not us the agent. To clarify we have nothing to gain in delaying the return of a deposit to a tenant. We wish your partner and brother all the best with their onward plans.
5/5
GoogleVery professional service, Gina and chloe were very helpful and always responded promptly to any questions asked.
5/5
GoogleJack has been brilliant & proactive in helping us buy our first home. Would recommend.
5/5
GoogleFantastic service ! Looked after by Nadia who helped with sale of property would definitely recommend Ann
5/5
GoogleJack has been brilliant & proactive in helping us buy our first home. Would recommend.
5/5
GoogleCara was absolutely excellent as were all the team thanks for a pleasant transaction
5/5
GoogleCara was absolutely excellent as were all the team thanks for a pleasant transaction
5/5
GoogleCara was absolutely excellent as were all the team thanks for a pleasant transaction
3/5
GoogleI have complained to them TWICE befire,, about my door buzzer not working quite sometime ago and am still waiting for it to be fixed a month later! 😡 …
5/5
GoogleThe team at "Your Move" were absolutely brilliant, when I sold my bungalow, the girls were very friendly, helpful and always professional, they kept me informed throughout the whole process. Nothing. Was too much trouble for them. They always seemed to be one step ahead. I would highly recommend "your move" to anyone thinking of moving.
5/5
GoogleThe Your Move Gorleston team did a great job selling our house. Advertised online within 48 hours and plenty of viewings. Sold within a couple of weeks and we got more than we expected. Their Gorleston High Street position was a key factor for us when selling locally along with their well established brand.
5/5
GoogleThe Your Move Gorleston team did a great job selling our house. Advertised online within 48 hours and plenty of viewings. Sold within a couple of weeks and we got more than we expected. Their Gorleston High Street position was a key factor for us when selling locally along with their well established brand.
5/5
GoogleI have been landlord with your company for many years and I have had nothing but first class service all the years i have been with you. When I have rang your customer service very good. Dave
1/5
GoogleAvoid Oliver Hurren letting at this branch, disgusting service never does what he says he gonna do, deposit money not returned,emails and phone calls not returned , worst customer service ever received, applying to get county court judgement against Mr Hurren to recover deposit monies .
1/5
GoogleVery poor. If there is a problem with a rental property they make a snail look turbo charged. If they were as fast dealing with an issue as they are taking money they would be fantastic. They do not provide a good service for landlords.
1/5
GoogleVery poor. If there is a problem with a rental property they make a snail look turbo charged. If they were as fast dealing with an issue as they are taking money they would be fantastic. They do not provide a good service for landlords.
5/5
GoogleAfter 5 long years at another estate agency, joining Your Move was like a breath of fresh air. With over 330 branches in the UK, this company have the confidence in securing the very best offers from the very best buyers.
5/5
GoogleCara kindly undertook two non obligation valuations for the properties i own helping me to ascertain whether it would be profitable to put them on the market or not. No pressure by Cara, thank you for your help and professional service
5/5
GoogleJack has gone above and beyond to help us purchase our first house. Very helpful and polite, answering any questions we have had, or if not found out the answer we were looking for. over all brilliant service. Would highly recommend.
1/5
Facebookabsolutely disgusting rude very unprofessional
Agent replied · 6 February 2024
Totally agree with you
1/5
GoogleRUBBISH SERVICE AVOID LIKE THE PLAGUE!
Agent replied
Hello Ms Thorpe, We’re sorry to hear that you were not happy with the service you received. To help us look into this further, please contact the branch via email Oliver.hurren@your-move.co.uk or call 01493 600005. Many Thanks Your Move Oliver James
5/5
GoogleThankyou to cara and the Gorleston team for being my agent of choice through all of my moves. Currently on the move again but the friendly staff make it a stress free process. Would definitely recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Your Move Gorleston
How many reviews does Your Move Gorleston have?
Your Move's Gorleston office has 220 reviews across two platforms: 213 on Google, 7 on Facebook (across the whole business).
What is Your Move Gorleston's rating?
Your Move Gorleston is rated 4.4 out of 5 across all 220 reviews, and 4.4 out of 5 on Google from 213 reviews.
Where is Your Move's Gorleston office?
Your Move Gorleston, 168 / 169 High Street, Gorleston, Norfolk, NR31 6RG.
