Trusted Agent profile
★★★★★
82 reviews across 2 platforms
Waterloo House, 7 Long Street, Dursley, Gloucestershire GL11 4HL
R A Bennett and Partners's Gloucestershire office at Waterloo House is rated 3.1 out of 5 across 82 reviews on two platforms, including 21 Google reviews rated 4.5. The 61 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Gloucestershire office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. Rented my house with them, nothing but issues on their end. They lost keys, gave wrong dates for appointments, didn't carry out checks on time and still after several months have had no reply about deposit returns. Avoid!
5/5
GoogleSyd, James and the team were an absolute pleasure to deal with from Day 1, we bought a property they were marketing and throughout they were helpful, cheerful and did their utmost to ensure the purchase went smoothly. Would highly recommend!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
5/5
TrustpilotGrade II listed property
We purchased a Grade II listed property advertised with R A Bennett in Dursley. It wasn't a straightforward purchase but Syd and Kayleigh were so helpful with attending several viewings and nothing was too much trouble. I wouldn't hesitate in recommending this company.
5/5
GoogleGood experience buying our first house through R A Bennett despite the difficult market at the moment. They kept us regularly updated of properties coming on the market and were really friendly on all viewings and interactions we had. Pleased to have completed on a property in a little over 3 months from the time of getting an offer accepted! Thanks for making this a smooth process after we had a tricky sale fall through with another agent. 🙂
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotXenophobic rude liars
Xenophobic rude liars. After respectfully contacting them because we were interested in a property advertised on rightmove, Oliver replied to us asking for salary references and additional information, we provided all the necessary details and he said that they’re waiting for the tenant’s confirmation to organise a viewing. Few days have passed and we still hadn’t heard anything from them so I decided to call them and ask if there’s any progress - I just said my name and he hung up. I really hope that their white privileged *** go bankrupt.
1/5
TrustpilotNon stop badgering
Desperate for business - or just really, really stupid: non stop phone calls despite selling house ( luckily with a proper estate agent ) over a year ago.. AVOID
5/5
GoogleSyd and his Team worked promptly to help us sell our house and purchase one within a quick turnaround. Nothing was too much trouble and Syd always went out of his way to help us with extra viewing and selling our house within 7 days! We couldn't have done it without the whole team at R A Bennett's in Dursley. Thank you once again!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI wish it was a zero 🌟 for
I wish it was a zero 🌟 for R A BENNETT IN STRATFORD UPON AVON they are scamars they find me a flat to rent and it was due for viewing I was happy with it they ask me to make down payment to secure the flat I give them £173 and all my documents and passport then they search my credit with wrong name and wrong spelling then come back that I have ccj on my record I contactedthe courts and checked all my credit report all come back clear and I have a really good credit score I went back to R A BENNETT try to explain and give them my passport they didn't want to know and they told me in unmanered way we will not refund your deposit and we will not search your credit under my correct name still working on it to take them to court for fraud and scam.....
1/5
Trustpilotworst experience ever i had .Dont…
worst experience ever i had .Dont believe the letting negotiators word they are lying , different negotiators are telling different things , they have no policies basically they only focus on how to lute money from customer pockets, according to their mood they will charge different amounts They are charging more rent in stratford than other letting agents and giving poor service including property maintaince, if anybody occupying their property should notice and take photographs of any damage or colour change before inn,when we are moving TDS complaint they will provide manipulated invoice so be careful ,
5/5
GoogleNaomi, Syd and Kayleigh - thanks for being a pleasure to deal with on the contract chasing of a particularly lengthy chain and complicated chain. Always helpful and returned my calls to keep us well informed. Would not hesitate to recommend the team. X
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat Agents
Amazing company that helped us so much. Lauren was brilliant showing us round, and Penny really helped with the handover between landlord and agents. Thank you all so much you were super
1/5
TrustpilotThey use very shady business practises
They use very shady business practises. They tell local builders how much you have offered so that they offer higher. the builders will then do the place up then sell it back through them and they can get more commission. Very dirty practises I would avoid.
1/5
TrustpilotTypical lying horrors
I won’t say which dump we had to deal with but they have to be the worst one, I have ever dealt with. Suffice to say they’ll do everything to get you to sign, and then after that, surprise surprise, flats not finished with essential work, then they state ‘well we don’t have to because you didn’t ask’ and then ‘well you’re signed now’
5/5
GoogleThe service from Syd’s team at R A Bennett has been superb. Grace, thank you so much for being so conscientious, responsive and professional throughout. The quick feedback and handling of all the ups and downs on the journey to completion was made so much more painless thanks to you. Excellent service from start to finish. Gold stars all round Syd!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAbove and beyond all expectations
The team at Stratford Upon Avon went above and beyond all expectations. Although acting for their own client, they tried their very best to help push my own private sale through. I would not hesitate to recommend them and believe they are above average estate agents.
5/5
TrustpilotGreat service
So happy, great and reliable service
1/5
TrustpilotEvesham branch ignores requests
Evesham branch constantly sending me details of wrong type of houses, even though I have emailed them 6 times, spoken to them on the phone and unsubscribed from marketing, but still they send me wrong types of houses.
5/5
TrustpilotVery friendly and professional staff Ollie
Ollie, the agent who showed us around one of their rental properties, has been the most friendly and professional agent we’ve ever seen. He answered all my questions, including some difficult ones, beyond my expectation and helped us understand the property and the area better. He has made the whole viewing experience very enjoyable.
1/5
TrustpilotAVOID AT ALL COSTS
We used RA Bennet to let our property and fully manage it- what a mistake! They withheld our rent, told us on the phone that the tenants hadn't paid rent which was completely untrue.
5/5
GoogleSyd and his team recently sold our property. It wasn't the most straight forward sale being an older and non-standard property, but we were kept informed at all stages, and were able to contact them whenever required and we were never …
5/5
GoogleWe recently sold our house with Sid & Naomi at RA Bennet and could not fault the service. It simple and hassle free from start to finish and we were kept well informed throughout. Thank you!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid at any cost
Please avoid this agent at any cost. We had the most traumatising experience after the tenancy check out with several false claims made. Totally unprofessional.
1/5
TrustpilotDo they want to sell houses?
I tried to book a viewing via this company’s Stratford office today. I seriously wonder if they actually had the property to view. If they do, they are letting down their sellers badly. We are cash buyers and, whilst I appreciate they need to make sure we have funds, their off hand and intrusive questioning was annoying and inappropriate. As house buyers we will take our custom elsewhere.
4/5
TrustpilotI feel supported very well by Jessica…
I feel supported very well by Jessica who has checked in on me and has been kind and helpful about my situation and my rental journey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
R A Bennett and Partners's Gloucestershire office has 82 reviews across two platforms: 21 on Google, 61 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
R A Bennett and Partners is rated 3.1 out of 5 across all 82 reviews, and 4.5 out of 5 on Google from 21 reviews, checked 9 October 2026.
R A Bennett and Partners, Waterloo House, 7 Long Street, Dursley, Gloucestershire GL11 4HL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.