Martin & Co Gloucester reviews

★★★★★ 5/5

Google

Fabulous service from Jade. Jade was really helpful, always kept in contact and was incredibly knowledgeable. 5 Star Service!

Katie · 22 June 2023

★★★★★ 5/5

Google

I have been with Martin & Co for 2 and a half years. All I can say is the service was brilliant. Even through testing times of a covid lock down. They were always on hand for advice and would have a contractor around almost immediately if any thing needed seeing too. I would highly recommend this agency to anyone looking to find, sell or rent a home.

Jedidiah · 22 April 2023

★★★★★ 5/5

Google

Jade was extremely helpful, with her local knowledge and expertise, she found me my forever home. Can’t thank her enough.

Claire · 22 April 2023

★★★★★ 5/5

Google

Helped us to find the deal student house for next year. We booked viewings and they were always on time. The houses were high quality and really had what we were looking for. Now we’ve chosen our house and the application has begun and were being guided through it by Martin & Co. Great service, great people.

Alexander · 5 June 2019

★★★★★ 5/5

Google

My experience of the Gloucester branch is that they are very experienced, friendly and always professional. I have had my property with them for years. It is a lovely property and Martins ensured that I was paid fairly for it and always found me absolutely wonderful tenants. I have no hesitation in recommending Gloucester branch wholeheartedly.

Michael · 2 June 2019

★★★★★ 5/5

Google

My experience of the Gloucester branch is that they are very experienced, friendly and always professional. I have had my property with them for years. It is a lovely property and Martins ensured that I was paid fairly for it and always found me absolutely wonderful tenants. I have no hesitation in recommending Gloucester branch wholeheartedly.

Michael · 29 May 2019

★★★★★ 5/5

Google

Jade Harris at Martin & Co Gloucester was very helpful and accommodating with my complex situation! Highly recommended!!!

Brandon · 22 April 2023

★★★★★ 5/5

Google

I'm a resident of 68, Westgate Street. I'm happy about the service of Martin & Co, recently they helped me a lot to settle into my new room in the accommodation. Staff are friendly and helpful. Thank you

Jayaraj · 7 November 2024

★★★★★ 5/5

Google

Very good service ,excellent communication and prompt attention to issues raised.Kindest regards to Georgia,Faye and others not mentioned.Keep the good work you do.

Grace · 22 May 2025

★★★★★ 5/5

Google

A big thank you to jade for today , showing me around my new rental , lovely lady and very helpful but not pushy let me view in my own time Thank you again jade Looking forward to future correspondencePositiveResponsiveness, Professionalism

Shirley · 5 June 2022

★★★★★ 5/5

Google

Jade was very helpful and supportive and couldn't have done anything more for us. Thank you

Hannah · 22 April 2023

★★★★★ 5/5

Google

Met Jade at the rental property today, who was very professional and informative. Made me feel at ease and answered all questions I had. Would definitely recommend Martin & Co based on my interaction so far with Jade.PositiveResponsiveness, Quality, Professionalism

Kerry · 12 June 2022

★★★★★ 5/5

Google

A big thank you to jade for today , showing me around my new rental , lovely lady and very helpful but not pushy let me view in my own time Thank you again jade Looking forward to future correspondence

Shirley · 22 April 2022

★★★★★ 5/5

Google

Martin and Co are quick to respond to emails, friendly and professional. I thoroughly recommend using their services. All emails were clear and if I had any questions they answered them clearly and quickly. Very much in safe hands with these guys!PositiveResponsiveness, Quality, Professionalism, Value

Lo · 14 June 2021

★★★★★ 5/5

Google

I recently rented a very nice apartment from Martin & Co, the service was excellent. Really helped me out, things from my side were not the smoothest but everyone at the office helped massively to make it work, as smooth as possible as well, would recommend, very helpful.

Tom · 7 March 2024

★★★★★ 5/5

Google

Met Jade at the rental property today, who was very professional and informative. Made me feel at ease and answered all questions I had. Would definitely recommend Martin & Co based on my interaction so far with Jade.

Kerry · 22 April 2022

★★★★★ 5/5

Google

I rang this office about my neighbour, we had a problem with the fence. I spoke to a lady called Charlotte and she was fab! Told me they had already sorted someone to come out and it was all sorted in a few days. Really helpful and very quick!!

Christine · 2 June 2019

★★★★★ 5/5

Trustpilot

Buy to Let Owner (Gloucester)

I am a landlord with a flat in Gloucester. But I am based 200 miles away. I'm very much a long distance owner. The tenancy arrangements are managed professionally and diligently through Martin and Co. I have absolute confidence in their services. The communication is excellent and they give assurance that the property is let and managed in every ones best interest

Mark · 13 January 2023

★★★★★ 1/5

Google

Property not appropriately cleaned and refurnished for when the tenancy starts, mouldy and broken blinds, broken extractor fan and shower hose base loose in ensuite, boiler constantly breaking down due to it being so old and not properly maintained, radiator not fixed appropriately to the wall in hallway. Shower hose, radiator, extractor fan and boiler issues eventually fixed after repeatedly phoning the office and leaving emails with the property management team. vinyl flooring poorly laid in bathroom and ensuite (Apparent Landlords response 'If it's not water damage then it won't need refitting') Main bedroom carpet smelly and not cleaned (replaced at my own cost of £215). Painted property areas throughout apart from second bedroom walls and lounge at my own expense, hallway skirting boards and most of the doors painted also. Hole in wall at the start of entrance hallway, polyfilla and painted over by myself. Serious mould problem in main bedroom, again at my own cost I cleaned the mould and repainted with specialist paint, all along back wall and inside the fitted wardrobes of the main and second bedroom. High humidity issue confirmed in flat by contractor so the landlord assigned someone from the property management team (Paula Heggarty) to buy a humidifier and again I ended up paying for one at the cost of £150. Ensuite shower door rails grimy and tile grout filthy, again at my own expense I brought a steam cleaner and cleaned the affected areas as best as I could. At one point I stupidly showed an interest in buying the property as it was currently on the market, cut a long story short my partner phoned up one day regarding an update and was informed by Adam Sambell that he never said to me that we could buy the property even though I spoke to him personally about it and sent over a mortgage in principle at his request. (Blunt I know but I have to be honest here) Another issue is simple communication failure, some of the staff members couldn't even pass on a cold let alone pass a message onto a person you are seeking when they're out of the office. The property management team either respond with 'i'll let the landlord know' or ignore you all together. Upon reaching one of the best moments of my life which was to finally buy my own home and make them aware of the termination notice I was told I would receive instructions in regards to vacating the property (None received) After paying the remaining rent and other bills I had to constantly chase my deposit which was deducted due to apparent dirty skirting boards, a grimy shower (which I previously attempted to clean) and spots of mould in the 2nd bedroom and painting costs! I managed to get most of it back but I had to constantly ask for updates and the worst thing about all of this is that another tenant will suffer like myself and my partner did for two and a half years. I hope this review along with all the others prompts an action of changes within the Gloucester branch as nobody deserves to go through what myself and my partner endured as hardworking tenants who kept and improved the place in some areas and last but not least always paid our rent.

Shane · 2 June 2019

★★★★★ 5/5

Trustpilot

Simply first class customer service

Hi Kat, Just a note to thank you for today. Your time and advice is really appreciated and we can now proceed with a clear understanding of the situation. We have emailed each other for over the last twelve months or so regarding our properties and I can only say how impressed with everything you have said and done - your customer service has been nothing less than first class ! Well done and thank you once again, Regards Steve C

Stephen · 3 April 2019

★★★★★ 1/5

Google

Property not appropriately cleaned and refurnished for when the tenancy starts, mouldy and broken blinds, broken extractor fan and shower hose base loose in ensuite, boiler constantly breaking down due to it being so old and not properly maintained, radiator not fixed appropriately to the wall in hallway. Shower hose, radiator, extractor fan and boiler issues eventually fixed after repeatedly phoning the office and leaving emails with the property management team. vinyl flooring poorly laid in bathroom and ensuite (Apparent Landlords response 'If it's not water damage then it won't need refitting') Main bedroom carpet smelly and not cleaned (replaced at my own cost of £215). Painted property areas throughout apart from second bedroom walls and lounge at my own expense, hallway skirting boards and most of the doors painted also. Hole in wall at the start of entrance hallway, polyfilla and painted over by myself. Serious mould problem in main bedroom, again at my own cost I cleaned the mould and repainted with specialist paint, all along back wall and inside the fitted wardrobes of the main and second bedroom. High humidity issue confirmed in flat by contractor so the landlord assigned someone from the property management team (Paula Heggarty) to buy a humidifier and again I ended up paying for one at the cost of £150. Ensuite shower door rails grimy and tile grout filthy, again at my own expense I brought a steam cleaner and cleaned the affected areas as best as I could. At one point I stupidly showed an interest in buying the property as it was currently on the market, cut a long story short my partner phoned up one day regarding an update and was informed by Adam Sambell that he never said to me that we could buy the property even though I spoke to him personally about it and sent over a mortgage in principle at his request. (Blunt I know but I have to be honest here) Another issue is simple communication failure, some of the staff members couldn't even pass on a cold let alone pass a message onto a person you are seeking when they're out of the office. The property management team either respond with 'i'll let the landlord know' or ignore you all together. Upon reaching one of the best moments of my life which was to finally buy my own home and make them aware of the termination notice I was told I would receive instructions in regards to vacating the property (None received) After paying the remaining rent and other bills I had to constantly chase my deposit which was deducted due to apparent dirty skirting boards, a grimy shower (which I previously attempted to clean) and spots of mould in the 2nd bedroom and painting costs! I managed to get most of it back but I had to constantly ask for updates and the worst thing about all of this is that another tenant will suffer like myself and my partner did for two and a half years. I hope this review along with all the others prompts an action of changes within the Gloucester branch as nobody deserves to go through what myself and my partner endured as hardworking tenants who kept and improved the place in some areas and last but not least always paid our rent.

Shane · 29 March 2019

★★★★★ 1/5

Google

Aweful dishonest people. DO NOT believe good reviews, they are a lie, they are all lined up at the same time when my daughter had major issues with them over a month ago and she raised a formal complaint to their office mentioning others experiences with them. Nothing much was done by them to address their dishonesty not even an apology but to sum it up if you believed the good reviews you should know, A. their fees for letting is over £500. Do you really want to throw that in the garbage, because I would rather do that than dealing with them B. believe me, you will be signing a contract from hell. C. Worse of all, they treat tenants as they are nothing a nobody even if you pay your rent in time. Bottom line... Be careful and read reviews everywhere trustpiolet and allagent are you friends, research well before you sign up to the devil...

Muhsin · 2 June 2018

★★★★★ 1/5

Google

Horrible experience with Gloucester office, giving very bad name to the agency, they (Adam Sambell and Leanne Harris) at the beginning of our tenancy they said ours going to be periodic when the contract finishes which is also stated in the contract, now they are saying they don't do that and they wouldn't have said so and we need to pay renew fees and get an increase in rent. Basically a trick in the book to get more money their offer letter doesn't even have the new rent figure. They send emails and emails for extra fees here and there. No service what so ever, even after the inspection, just a tick in a box report is sent after we requested it.. as an example for their service, the carpet was a mess when we moved in, no cleaning was done before we moved in, nevertheless, the previous tenant most probably got charged for that and got deposit deducted! They always make excuses whenever we ask for anything within our legal rights and say they contact the landlord and wait to hear back from him and never reply to us afterwards unless we chase them with a serious tone. More importantly, they never ever let us get the landlord's address even through it is our right by the low! avoid with all costs, we will be talking to a legal advisor and we have been intouch with the property ombudsmen. Guess what now, they want to evict us!!! Shame in them

Zainab · 2 June 2018

★★★★★ 1/5

Google

Horrible experience with Gloucester office, giving very bad name to the agency, they (Adam Sambell and Leanne Harris) at the beginning of our tenancy they said ours going to be periodic when the contract finishes which is also stated in the contract, now they are saying they don't do that and they wouldn't have said so and we need to pay renew fees and get an increase in rent. Basically a trick in the book to get more money their offer letter doesn't even have the new rent figure. They send emails and emails for extra fees here and there. No service what so ever, even after the inspection, just a tick in a box report is sent after we requested it.. as an example for their service, the carpet was a mess when we moved in, no cleaning was done before we moved in, nevertheless, the previous tenant most probably got charged for that and got deposit deducted! They always make excuses whenever we ask for anything within our legal rights and say they contact the landlord and wait to hear back from him and never reply to us afterwards unless we chase them with a serious tone. More importantly, they never ever let us get the landlord's address even through it is our right by the low! avoid with all costs, we will be talking to a legal advisor and we have been intouch with the property ombudsmen. Guess what now, they want to evict us!!! Shame in them

Zainab · 29 March 2018